Scrutiny : The Business Case

Transcription

1 Organised in partnership with: Scrutiny : The Business Case 10 December 2013 : CIH Office, London

2 About the event Following the success of last year s four tenant scrutiny conferences held jointly by HouseMark and CIH, these three leading organisations championing co-regulation and tenant scrutiny present their follow up innovative event on Scrutiny : The Business Case. The event will provide the opportunity for you to hear from leading experts on scrutiny and looks at the key areas of IMPACT ACCOUNTABILITY RESPONSIVENESS This event promises to be highly interactive with an opening session to help you identify the challenges you and your colleagues are facing and areas of good practice. Liam O Connell is a successful, business consultant, speaker, international author and film maker who specialises in inspiring people to create fantastic business s and lives. He will facilitate the opening session and leave you feeling engaged and motivated for the rest of the day. The three key themes for the event are: 1 How do you know scrutiny is delivering your business objectives? (IMPACT) 2 How do you ensure your scrutiny panel is truly accountable? (ACCOUNTABILITY) 3 How responsive is your organisation in adding value and helping you to mitigate risk? (RESPONSIVENESS) You will have an opportunity to meet holders of the partnerships Quality Assured Scrutiny accreditation award and learn about how scrutiny helps them achieve their business objectives. There will also be a session on data protection and what organisations need to know, as future legislation will determine what customer information can and cannot be shared. An experienced speaker in this area will explore the pit falls to help you get it right! You will have an opportunity to meet holders of the partnerships Quality Assured Scrutiny accreditation award... Who should attend this event and why? This event is aimed at strategic housing management professionals, board members and councillors who are involved in scrutiny, governance, customer engagement, performance and development. It is also relevant for residents who are knowledgeable and experienced in scrutiny activities Reasons to attend Learn how your approach to scrutiny can impact on your business. Find out the latest forward thinking good practice to shape your business objectives Hear directly from organisations who are leading the way in innovative tenant-led scrutiny Find out how to assess if your scrutiny panel is achieving its business objectives and how you can ensure that the panel is working effectively Identify how data protection legislation affects and impacts on scrutiny panel activities Consider how your business plans align with tenant scrutiny procedures and ensure they are adding true value to the customer and the organisation

3 Programme Quality Assured Scrutiny Registration and Refreshments Chair s welcome Opening session. Liam O Connell, Business and Culture Change Consultant. An uplifting interactive introduction to the day which looks at Scrutiny; IMPACT, ACCOUNTABILITY and RESPONSIVENESS Refreshments How do you know scrutiny is delivering your business objectives? Jason Wroe, Housing Director, Newydd Housing Association. Learn how to ensure that tenant scrutiny is at the heart of your organisation s framework for directing, monitoring, accessing and modifying its own activities Data protection what you need to know Lunch. Paula Tighe, Information Goverance Executive, Wright Hassal. This session will look at what data protection really means, what information can and cannot be shared and how to get it right Quality Assured Scrutiny. Quality Assured Scrutiny is the framework of - The Awards standards and the leading tenant scrutiny How do you ensure your scrutiny panel accreditation service from, HouseMark is truly accountable? and CIH, a partnership based on our mutual Marcus Evans, Operation Director interest and commitment to making co-regulation (Performance and Customer Insight) based on tenant scrutiny a success. Anne Owen, Customer Empowerment Manager, The Sovini Group. Our tenant scrutiny accreditation will help you This session will demonstrate how to achieve real results and offers to show you ensure that your panel are monitoring how effective scrutiny links to the business case. and measuring the performance of the services that will provide the best We bring you a trusted, validated, expert feedback to offer business improvement. assessment of your tenant scrutiny arrangements, which helps you demonstrate Break. your accountability and commitment to How responsive is your organisation making co-regulation work. in adding value and helping you to mitigate risk? Based on six critical success factors and best Andrew Smith, Executive Director practice in scrutiny, Quality Assured Scrutiny (Place), Greensquare Housing Group. accreditation is: Welfare reform and diversification are just some the risks facing the housing Independent industry. Learn how to ensure that your Rigorous scrutiny panel are not only able to recognise Non-prescriptive the risks but actively manage them. Supportive Chairs closing remarks. Tenant and outcome focussed Affordable 4 5 Our tenant scrutiny accreditation will help you achieve real results... What is the value of Quality Assured Scrutiny? The process is a value-for-money development tool because we link into existing strategies and plans and identify clear outcomes, linked to Critical Success Factors. It offers a tailored approach for every size and shape organisation. It is a development tool that links to your business plans, strategies and outcomes supporting your journey of continuous improvement. For more information contact: leanne.farrell@tpas.org.uk

4 Booking Form Scrutiny : The Business Case Booking code: Standard rate per delegate: Delegate information Contact Name on behalf of delegates: Organisation: Department: Address: Telephone: Postcode: Fax: Purchase Order No: Invoice address: (If different from above) Telephone: Postcode: Fax: Please post, or fax this form back to: Chartered Institute of Housing Tel: Events Department Octavia House Fax: Westwood Way Westwood Business Park events@cih.org Coventry CV4 8JP 6 7

5 Terms & Conditions Terms & Conditions Please do not send any payment with this booking you will be invoiced before the event, once we receive your booking All cancellations must be made in writing. Once a booking has been made, there will be an administration charge of 50 per delegate for cancellation of that booking. If you cancel within 10 working days you will be charged the full fee If you make a delegate name change against your original booking there will be an admin charge of 30 + VAT per delegate If, at the time of booking, you do not know the names of delegates, please let us have names no later than two weeks before the event Please note that the CIH cannot guarantee that delegates names will be printed on the delegate list and a badge will be produced, if bookings are received within 10 working days of an event Please keep a photocopy of this form for your records, if possible CIH Events will not be liable for reimbursing delegate fees if delegates are not able to attend an event due to circumstances out of the CIH s reasonable control including, but not limited to, weather conditions, fire, flood, transport strikes, closures or delays or any other Force Majeure or Act of God Data Protection Act 1998 In making this booking your contact details will be stored on our database. We will use this data for the purposes of processing your booking and to contact you in the future with information about other CIH events and products that may be of interest to you. If you would prefer not to be informed of CIH products please tick this box. Limitation of Liability The Chartered Institute of Housing (CIH) accepts responsibility for accident, injury or loss suffered whilst attending this event, if it is directly due to negligence on our part Delegates are responsible for taking care of their own property CIH accepts no responsibility for any loss incurred whilst using material or information gained at this event. Cancellation of Events CIH may have to cancel an event. In this case, we will return any payments received in advance. We will not refund any other costs you may incur as a result of this cancellation. By submitting this booking I agree to the CIH terms and conditions. Joining Instructions will be sent out 10 working days before the event. If you do not receive your JI s please call the events team on Not attending an event because you have not received JI s will not be eligible for a refund.