Fiscal Year 2019 Budget

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1 Fiscal Year 2019 Budget youranswerplace.org

2 ST. CHARLES CITY-COUNTY LIBRARY DISTRICT FY19 Budget Summary - DRAFT District Total Revenues 19,689,679 Salaries and Benefits 12,206, % Materials 3,270, % Operations 2,813, % Technology and Telecommunications 689, % General Fund Total Expenditures 18,979, % General Fund Net Surplus / (Deficit) 709,697 Capital Projects / Special Fund 784,500 District Total Expenditures 19,764,482 Net Surplus / (Deficit) with Capital (74,803) General Fund Balance Projected Beginning Fund Balance at 06/30/18 20,434,479 Add: Projected Revenues 19,689,679 Less: Projected Expenditures (18,979,982) Projected Ending Fund Balance at 06/30/19 21,144,176 Capital Projects / Special Fund 784,500 Projected Ending Fund Balance after Capital Projects 20,359,676

3 ST. CHARLES CITY-COUNTY LIBRARY DISTRICT FY2019 BUDGET SUMMARY - Draft Revenues, Expenditures and Changes in Fund Balance FY18 Forecast FY19 v FY18 FY2017 FY2018 FY2018 v Budget FY2019 Budget % DESCRIPTION Actual Forecast Budget Variance Budget Variance Change Revenue Tax Revenue 17,762,924 18,364,407 18,142, ,907 18,582, , % State Aid 91, , ,170 57, ,000 10, % Grants 137,944 94,893 75,000 19, ,190 25, % Investment Earnings 44,585 74,278 47,033 27,245 72,030 24, % Charges for Services 585, , ,080 74, ,800 53, % Donations 4,754 2,121 1, ,000 (510) -33.8% Intergovernment Exchange 17,879 7,350 11,346 (3,996) 7,350 (3,996) -35.2% Rent 90,314 92,974 90,491 2, ,810 16, % Other 2,759 4, ,401 2,700 1, % Total Revenue 18,737,624 19,524,974 19,120, ,115 19,689, , % Expenses Salaries and Benefits Salaries 9,294,432 9,382,006 9,720, ,995 9,844,184 (124,182) -1.3% Taxes 716, , ,261 9, ,078 (26,817) -3.7% Lagers and P.E.D.C. 669, , ,200 78, ,153 23, % Healthcare 700, , ,313 83, ,804 (49,491) -6.7% Other 51,962 64,420 55,626 (8,794) 102,015 (46,389) -83.4% Salaries and Benefits 11,432,639 11,481,113 11,982, ,288 12,206,233 (223,832) -1.9% Materials Books and Periodicals 1,330,100 1,451,477 1,455,395 3,918 1,519,900 (64,505) -4.4% Reference and Electronic Resources 1,029,843 1,101,663 1,102,750 1,087 1,126,800 (24,050) -2.2% Audio/Video Media 601, , ,200 17, ,200 68, % Other 123, , ,000 4, ,600 21, % Materials 3,084,340 3,244,226 3,271,345 27,119 3,270, % Operations and Technology Supplies 294, , ,000 15, ,457 10, % Insurance and Utilities 453, , ,550 58, ,916 22, % Programs 147, ,155 87,000 (43,155) 91,560 (4,560) -5.2% Publications and Advertising 85,813 82, ,000 43, ,000 (12,000) -9.5% Marketing 12,376 29,224 39,000 9,776 36,000 3, % Delivery Fleet Ops, Maint and Repair 23,743 22,345 27,000 4,655 29,000 (2,000) -7.4% Rent/Lease 119, , ,735 (6,818) 111,555 9, % Buildings and Grounds 636, , ,015 66, ,861 41, % Equipment Maint and Repair 148, , ,770 (20,040) 457,715 (234,945) % Travel, Training and Dues 80, , ,760 16, ,784 (18,024) -14.1% Professional Services and Data 185, , ,120 44, ,370 14, % Technology and Telecommunications 516, , , , ,907 (111,267) -19.2% Other (includes Postage/UPS) 23,625 26,909 24,420 (2,489) 28,125 (3,705) -15.2% Operations and Technology 2,728,573 2,804,023 3,218, ,987 3,503,249 (285,240) -8.9% Total Expenses 17,245,552 17,529,361 18,471, ,394 18,979,982 (508,227) -2.8% General Fund Net Surplus/(Deficit) 1,492,073 1,995, ,105 1,346, ,697 60, %

4 ST. CHARLES CITY-COUNTY LIBRARY DISTRICT FY2019 BUDGET SUMMARY - Draft Revenues, Expenditures and Changes in Fund Balance FY18 Forecast FY19 v FY18 FY2017 FY2018 FY2018 v Budget FY2019 Budget % DESCRIPTION Actual Forecast Budget Variance Budget Variance Change Projected Fund Balance - Beginning 18,940,939 18,940,939 20,434,479 Projected Fund Balance - Ending 18,940,939 20,936,552 19,590,044 21,144,176 Capital Projects Administration 123, , ,750 62, ,500 (101,750) -43.5% Kisker Road Branch 40, ,808 18,400 (83,408) 75,000 (56,600) % Deer Run Branch 61,835 3,887 23,600 19,713 15,000 8, % Spencer Road Branch 25,898 10,557 74,000 63,443 79,500 (5,500) -7.4% Corporate Parkway 164,816 77,291 12,000 (65,291) 0 12, % Kathryn Linneman Branch 85,845 27,975 23,125 (4,850) 168,500 (145,375) % Portage Des Sioux Branch 5,522 2,000 2, , % Middendorf-Kredell Branch 47,518 4,898 62,500 57,602 50,000 12, % McClay Branch 38,197 48, ,000 62, , % Boone's Trail 0 5,000 45,000 40,000 3,500 41, % Winghaven Branch 1,910 47,942 63,000 15,058 57,500 5, % Total Capital Projects 595, , , , ,500 (116,125) -17.4% Net with Capital Projects 896,652 1,493,540 (19,270) 1,512,811 (74,803) (55,532) Projected Fund Balance - Ending (After Capital Projects) 18,940,939 20,434,479 18,921,669 20,359,676

5 TAX ASSESSMENT INCOME BASED ON ASSESSMENT VALUATION COMPARISON - FY March 2018 Estimate - No Change in Tax Rate FY2017 FY2017 FY2018 FY2018 FY2019 FY2019 Assessed Value Tax Dollars Assessed Value Tax Dollars Assessed Value Tax Dollars Real Estate/Pers. Prop.: Real Estate 6,253,741, ,758, ,876,060, ,480, ,022,379, ,789, Personal Property 1,240,904, ,729, ,307,176, ,752, ,337,167, ,816, Railroad & Utilities: Local Real 31,712, , ,926, , ,926, , Local Personal 15,047, , ,356, , ,356, , Sub Total - Locally assessed 7,541,406, ,591, ,228,520, ,329, ,404,829, ,700, State Real 183,916, , ,829, , ,829, , State Personal 26,658, , ,922, , ,922, , State Assessed Total 210,575, , ,752, , ,752, , Total 7,751,981, ,054, ,438,272, ,771, ,614,582, ,142, Net Increase/(Loss) in Tax Revenues 716, , Gain/(Loss) from tax rate or inflation: 371, New Construction: 95,567, FY2017 FY2018 FY2019 Calculation is per $100 valuation at tax rate of: For budgeting purposes, tax revenue will be reduced up to 1.5% for fees/noncollectable: $17,870,175.10

6 St Charles City-County Library District FY19 Personnel Budget - Full time Equivalents (FTE) 6/12/2018 Branch or Department FY17 FY18 FY19 Director, Deputy Director, Executive Assistant Business Office Development Office Human Resources Information Technology Marketing Adult & Youth Services Collection Services & Technical Services Facilities, Delivery and Warehouse Outreach Services Technical Services Corporate Parkway Branch Deer Run Branch Kathryn Linnemann Branch Kisker Road Branch McClay Branch Middendorf-Kredell Branch Spencer Road Branch Library Express at Discovery Village Library Express at Winghaven Augusta Boone's Trail Portage Des Sioux * * NOTE: 82% of the FTEs are in public service positions. FY19 Personnel Changes FTE Librarian - Collection Services New Lead Library Assistant - Corporate Parkway New Teen Paraprofessional - Kathryn Linnemann New Adult Paraprofessional - Winghaven New 4 weekly hours added to Boone's Trail weekly hours added to Augusta weekly hours added to Teen Paraprofessional at Corporate Parkway Reclassification of one Assistant to Paraprofessional in Outreach Services 320 hour internship - Summer Reading

7 St. Charles City-County Library District 2019 Annual Budget LIBRARY MATERIALS (July 1, 2018 through June 30, 2019) % Change Statement of Budgeted Expenditures Actual Actual Actual Actual Budget Budget Books - Adult and Teen 859, , , , , , % Books - Children's 413, , , , , , % Data Base Services 86, , , , , , % Periodicals 120, , , , , , % Reference - Print & Electronic Resources 839, , , , , , % Audio Media - Adult, Teen, & Children's 305, , , , , , % Video Media & Streaming 378, , , , , , % Binding, Supplies, Circulating Equipment & Kit 139, , , , , , % Consortia 50,028 36,945 25,881 16,233 23,000 4, % Total Library Materials 3,193,854 2,932,616 2,935,888 3,084,340 3,271,345 3,270, % Increase (Decrease) from Prior Year (261,238) 3, , ,005 (845) -8.18% 0.11% 5.06% 6.06% -0.03%

8 LOCATION CAPITAL / SPECIAL PROJECT DESCRIPTION FY19 BUDGET Capital Projects / Special Fund: GA Innovative - Polaris ILS Implementation 200,000 GA Cargo Van Replacement (Aging Vehicle) 35,000 Total Special Projects 235,000 BUILDINGS: GA Add Accessible Ramp to Outreach Services Transit 3,000 GA HVAC (Multiple Units) 50,000 GA Reconfigure Processor Work Area - Collection Services 22,500 GA Public Recycle & Waste Containers - District-wide 25, ,500 BT Main Entrance Change for ADA Accessibility 3,500 SP Heat Addition to Lobby 7,500 SP Parking Lot - Add Drain, Seal and Stripe - Concrete Wheel Stops 60,000 SP Teen Area Lighting Replacement 12,000 79,500 WH Former Art Council Space Reconfiguration for District Use 50,000 WH Staff Room Flooring Replacement 7,500 57,500 KL Add Keypads to Youth Program & Meeting Rooms 3,500 KL Soundproof Children's and Study Rooms 15,000 KL Replace Light Fixtures with New LED 2x4 150, ,500 KR Parking Lot - Seal and Stripe 75,000 MK Flooring Replacement - Meeting Room & Children's Area 50,000 DR Meeting Room and Bathroom Flooring & Wall Paint 15,000 Total Buildings $ 549,500 Grand Total $ 784,500 Draft

9 ST. CHARLES CITY-COUNTY LIBRARY DISTRICT FY2019 Budget - Draft Five Year Facilities Maintenance Forecast by Branch Type Location 2019 * Total Admin Administration (GA) $ 51,128 $ 920,754 $ - $ 68,418 $ - $ 1,040,300 Regional Spencer Road Branch $ 79,500 $ 31,330 $ 6,963 $ 34,283 $ - $ 152,076 Regional Middendorf-Kredell Branch $ 50,000 $ 582,541 $ 210,681 $ 18,975 $ - $ 862,197 Regional Kathryn Linnemann Branch $ 196,715 $ 168,017 $ 301,798 $ 13,283 $ 72,010 $ 751,823 GP Corporate Parkway Branch $ 18,670 $ 23,066 $ 167,703 $ 14,510 $ 15,813 $ 239,762 GP Deer Run Branch $ 15,000 $ 175,165 $ 278,778 $ 55,526 $ - $ 524,469 GP Kisker Road Branch $ 75,000 $ 156,410 $ 106,758 $ 11,385 $ 7,906 $ 357,459 GP McClay Branch $ - $ 157,579 $ 53,426 $ - $ 33,108 $ 244,113 Express Winghaven $ 59,339 $ 16,035 $ - $ - $ - $ 75,374 Express Discovery Village $ - $ 27,436 $ 8,474 $ 3,873 $ - $ 39,783 Community Boone's Trail Branch $ 3,500 $ 21,232 $ 3,795 $ - $ - $ 28,527 Community Augusta Branch $ - $ 20,931 $ 26,838 $ - $ 72 $ 47,841 Community Portage Des Sioux Branch $ - $ 4,666 $ 13,004 $ 6,459 $ 2,135 $ 26,264 Grand Total $ 548,852 $ 2,305,162 $ 1,178,218 $ 226,712 $ 131,044 $ 4,389,988 * Reflects delay in investment pending Facilities Planning consulting engagement results.

10 ST. CHARLES CITY-COUNTY LIBRARY DISTRICT FY 2019 BUDGET PROPOSAL - Draft REVENUE HIGHLIGHTS District Taxes District tax revenue in FY19 is budgeted at $18.6 million, a 2.4% increase over the FY18 budget of $18.1 million. Tax revenue is projected to generate 94.4% of the District s total revenue. The tax rate, certified by the Missouri State Auditor in September, is projected to not change from prior year. State law requires the Assessor to revalue all real property in the county as of January 1 of every odd-numbered year, which does not apply to State Aid for Public Libraries The State of Missouri s fiscal 2019 budget includes an appropriation of $2,323,776 for public libraries plus a requested increase of $1,180,225, totaling $3,504,001. This will represent a rate of $0.50 per capita, an increase from the fiscal 2018 rate of $0.38 per capita. However, the Governor of Missouri has until June 30, 2018 to issue any line-item veto. He may also choose to withhold funds based on the State of Missouri s revenue. The District conservatively budgeted $137,000 in FY19 compared to $126,170 for FY18. Grants Grant funding includes continued support from our Friends of the Library organization, which enhances our Summer Reading Program and supports the District team throughout the year. The District will also receive a Missouri State Library Service Improvement Grant (LSTA funds). These funds will be used to expand Outreach Services to the homebound in St. Charles County, especially seniors and individuals with special needs. Investment Earnings The investment interest budget for FY19 is projected to increase $25,000, or 53.1 % from FY18. This is due to an increase in interest rates that positively impacts the District s Certificate of Deposit (CD) investments. Charges for Services Fines and Fees The District receives income from patron payments for fines, lost and damaged materials, rental of meeting rooms and fees for various types of copies. Fines have continued to trend downward since 2014 and are budgeted in FY19 at $400,000, 3.7%

11 less than FY18. This is largely due to District collection efforts, decreased physical material circulation and increased patron usage of electronic materials. Passport Acceptance Facility Fees Three of the District s twelve (12) branches serve as Passport Application Acceptance facilities: Corporate Parkway Branch, Middendorf-Kredell Branch and Spencer Road Branch. The District is able to recoup the costs of the program by collecting a $35 processing execution fee. Estimated fee income for the second year of the service is $120,000, which accounts for the overall increase in services revenue. Demand for this service has shown to be consistent and divided evenly between these three branches. Intergovernmental Exchange This revenue line item no longer includes District IT support of the LISTEN library management system, formerly used by two outside libraries that converted to new systems in The FY19 budget includes the provision of Tumblebooks, which is children s ebooks access, at eleven (11) Wentzville and ten (10) Ft. Zumwalt schools. EXPENSE HIGHLIGHTS Salaries and Benefits The FY19 budget for salaries and benefits represents 64% of the overall operating expenditure budget. This reflects intentional stewardship to achieve three goals: 1) Maintain optimal staffing levels in the branches and in support services. 2) Remain market competitive in salaries and benefits to attract exceptional applicants. 3) Offer a compensation and benefit package that encourages long-term careers with the District. In FY19, the staffing level for the District will be at 214 full time equivalents (FTEs) up from 212 in FY18. Combined, 213 part time positions and 103 full time positions make up the 214 FTEs. Staffing changes will enable the District to extend operational hours at two community branches, increase programs offered in the branches and through outreach services, and centralized collection development for juvenile and teen materials for all branches. Expenditure for salaries and benefits based on our current employee population is budgeted at $12,206,233. The budgeted amount includes annual salary increases for eligible employees, taxes, and expenses related to the benefit program. Medical, dental, disability, and life insurance, plus the defined pension plan are the core components of the benefit package for full time employees. 82% of eligible employees utilize the medical and dental insurance. The District will continue to subsidize the premiums at 90% for employee coverage and 75% for dependent coverage, and pay 100% of the premiums for disability and life insurance. The District participates in a defined pension plan through the Missouri Local Government Employees Retirement System (LAGERS). This is a non-contributory plan so the District pays all required monthly contributions for full time employees. All

12 employees are eligible to participate in the 457(b) Deferred Compensation Plan with a District (employer) match of 1%, 2%, or 3%, depending on years of service. The benefit budget also has limited funding for reimbursement of approved certification or graduate studies under policy E560. Library Materials The District s FY19 Materials Budget of $3,270,500 is only $845 less than the FY18 budget of $3,271,345. However, there are shifts between expenditure categories as the District focuses on meeting growing customer needs in collection areas like streaming and downloadable materials. The streaming expenditure category is increasing in FY19 to $330,000 from $175,000 in FY18, or 88.6%. Our Hoopla service continues to attract hundreds of new users each month. Customers appreciate getting ebooks, eaudios, comics, music, movies and television shows with no wait. Kanopy, an additional streaming service for movies, will also be added. Kanopy s content primarily consists of documentaries, international films and learning cinema. Overdrive ebooks and eaudios will see an expenditure increase in FY19 of 21% over FY18. To accommodate the increase to streaming, ebooks, and eaudios the District will be sunsetting several electronic databases. Reductions were made to those databases that had subject duplication or low usage. The physical book budget has remained flat, but physical audio visual (AV), particularly the music CD budget, is being decreased. Launchpads and Early Literacy Kits, which were new in FY18, will see increased budget in FY19 since these formats have been very popular with families. New in FY19 is a dedicated budget to the World Language collection. The District s collection of materials in Spanish has grown substantially in FY18 and there is a need for materials in additional languages. Customer requests include Hindi, Tamil, Telugu, Urdu, Korean and Mandarin. The materials expenditure budget for Community Outreach Services remains the same as FY18, which is $25,000. New and popular large print books will be the focus for FY19. Community Outreach Services The FY19 materials expenditure budget for the Outreach Services collection will allow continued provision of new and high interest titles to patrons we serve. For programming purposes, $2,000 in expenditure is included to continue and grow the outreach services we began offering in FY18. Outreach Services will manage $20,000 of LSTA grant funding in FY19 to expand outreach services to the homebound in St. Charles County. The goal is to reach the entire community, not only those who can visit our physical buildings. This includes senior living facilities, day centers, and many other places where patrons can often experience a sense of isolation, feeling disengaged from the community.

13 On-site, multi-sensory programs will be provided that stimulate memory, encourage conversation and creativity, and promote cognitive skills. Lobby stops will also be provided at senior living facilities, allowing residents access to library materials in the comfort of their residence. A Books-by-Mail program will also be established that will supplement the current homebound delivery service that utilizes volunteers to transport materials to patron homes. Programming The FY19 Programming budget will increase only $4,560 from FY18. The increase supports the continued expansion of the District's popular children's, teen and adult programming. Author and other special events, concerts, classes, technology training and summer reading programs make up the majority of this budgeted expense. The FY19 focus will be on investing in new Science, Technology, Engineering and Math (STEM) education related equipment. This equipment will be used with four new ipad labs, which will allow us to add many new classes, including Osmo coding for children, DIY videography for teens and handson instruction for adults. Marketing FY19 reflects a budget increase for Marketing expenditures of 5.5% from FY18. The FY18 budget included $10,000 for rebranding District vehicles and $10,000 for the purchase of logo book bags to launch our new brand and website. Both of these projects were completed in FY18 so they are excluded from the FY19 budget. An additional expense reduction was made by renegotiating the final year fee of the Savannah software subscription to $5,000. The increase in FY19 includes branch internal signage. FY19 budget highlights include: Funds designated for highway billboards, a television commercial, and radio advertising. A main District strategic goal has been to reach beyond our walls to communicate our message to non-users. Radio, TV and billboards placed along busy St. Charles County highways, are effective ways to communicate with nonusers and bring attention to all the Library has to offer. Increased funding to enhance and expand Kaleidoscope news magazine. From its inception, the Kaleidoscope magazine was intended to be a place where customers would discover a wide variety information about the Library. The current size of this publication does not allow us to include much beyond the District s incredible classes and events. In FY19, we will expand the Kaleidoscope, allowing for more articles about Library services and materials, more pictures of the many ways our customers are enjoying our Libraries, and more connection to what s happening on our website.

14 Delivery Fleet Operations, Maintenance and Repairs Delivery fleet vehicle operations, maintenance and repairs are budgeted $2,000 more in FY19 than in FY18. The District is incurring additional maintenance expense due to vehicle age and improved routine maintenance scheduling. Due to high mileage, the District anticipates having to replace a fleet vehicle in FY19. This purchase was originally budgeted in FY18 but was deferred to FY19 in order to fully evaluate District needs. The van will be replaced by a vehicle that will provide multipurpose use. This amount has been accounted for under special fund/capital rather than the regular operating budget. Buildings and Grounds Buildings and grounds expenditures are projected to decrease by approximately $41,000 from FY18 to FY19. This reflects cost savings experienced due to effective use of internal Facilities Management resources, contract pricing and continued assessment of contractor services performed and service contracts. Notably, no major renovations are scheduled in anticipation of the outcome of FY19 Strategic Planning and related Facilities Planning. The FY19 Facilities Management focus will be on safety, accessibility, continuous improvement, preventive maintenance, and ongoing development of ways to increase operating efficiency while reducing costs. Equipment/Furnishings, Maintenance and Repair The equipment, maintenance and repair budget will increase by approximately $235,000 in FY19 from FY18. Various types of furnishings and shelving will be replaced or added to enhance children, teen, computer and study areas, main reference and patron spaces and meeting rooms. FY19 budget includes items such as branch signage, computer stations, chess tables, a media dispenser, portable power stations and copiers. Painting and flooring will also be a focus in the branches. Equipment service contracts were reviewed in FY18, resulting in an increase to FY19 budget for improved, regular maintenance. Travel, Training and Dues Training and professional development costs will increase approximately $18,000 over FY18. There will be increased participation in American Library Association (ALA) and Missouri Library Association (MLA) conferences and training for staff throughout the organization.

15 Other costs include training and conferences for Development, Marketing, Community Outreach Services, Facilities, Human Resources and Finance. Professional and community organization dues and staff training (Staff Development Day, Harassment Training, American Red Cross and other training) are also included in the FY19 budget. In FY19, the District will become a member of the Urban Libraries Council (ULC). They are an innovative organization, advocating the value of libraries as 21st century assets. ULC focuses on: Education, Digital Inclusion (access and equity in communities), and Partnerships (for creating healthy, sustainable communities). Professional Services and Data Professional services and data is expected to decrease approximately $15,000 overall in FY19 from FY18. FY19 includes engaging a consultant to assist in both strategic and facilities planning and engaging legal services. Importantly, marketing software subscription fees for the Savannah product have been reduced $26,000 in FY19 from FY18. The District is budgeting a total of $35,000 for strategic and $50,000 for facilities planning consulting. Strategic planning consulting uses a proven process resulting in master documents providing mission, vision and plan, additional recommendations and implementation guidance. The process will include stakeholders and engage the community to provide feedback and determine future needs based on relevant collected and analyzed data for St. Charles County. The District has budgeted $30,000 in legal fees for assistance in various areas including compliance review of policies and needed revision, Board and staff education, employment issues, contract review, and so on. Information Technology FY18 expenditures are forecasted below budget due to decreasing data and voice telecommunication costs and delays in purchasing equipment and devices. Although we anticipate increased spending for equipment in FY19, telecommunication costs will continue to decrease as we enter the first year of a 5-year extension of an agreement with Spectrum Enterprise to provide high-speed network connectivity to all branches. Software initiatives planned for FY18 that will now occur in FY19 include an IT Service Management system to facilitate an efficient help desk and support ticket management, and a Human Resource Management Systems (HRMS) to securely store and process employee data for the HR Department. Because of the relatively high cost of a commercial HRMS package, IT is in the process of designing and creating one using internal resources. This is possible because software development staff will have increased availability as we phase out LISTEN, the District s Integrated Library System (ILS). Most of the remaining software spending will be for annual software license renewals and maintenance. The Consulting/Fees account includes funding for MORENet automated backup fees and consulting fees for a planned security audit and network assessment.

16 Equipment spending is once again allocated to two categories: IT expenditures and Public Service technology requests. IT spending includes server, data storage and network equipment support and maintenance fees, telephone system maintenance for eight locations, as well as replacements for aging public printers and public-access computers in the branches. Branch requests are divided between patron-facing devices such as tablets, AWE stations and public printers, and staff computers and printers. Ten months of subscription fees for Polaris, the District s new ILS, is included in the software subscription budget. An additional $60,000 has been included in the ILS project budget to purchase equipment (tablets, portable scanners, mobile access points, etc.) to support staff in utilizing the system.

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