SELLERS GUIDE TO ACCOUNT STATEMENTS

Transcription

1 SELLERS GUIDE TO ACCOUNT STATEMENTS 1

2 AGENDA AGENDA 1. What are Account Statements? 2. Where do I read my Account statement? 3. Order Overview 4. Transaction Overview 5. Sales Report 6. All transactions Report 7. Disputing a transaction 8. Account statement FAQ 2

3 WHAT ARE ACCOUNT STATEMENTS? The Account Statements feature in Seller Center gives the seller visibility on all sales information and breaks down how payments will be made to the seller. The Account Statements available in Seller Center provide: - One centralised location for all Account Statements. - Visibility of transactions at an aggregate and individual level - Easy export of all transactional information from Seller Center - Detailed transaction information of manual adjustments - Downloadable Tax Invoices Status of the statements will update to the following timings: Account Statements Statement Period 1-14th 15th - EOM Date closed in SC 15th 1st of month 3

4 Where to find your Account Statements? In order to view your Account Statements, you must first log into Seller Center, through the following link. If you can not access your Seller Center, please reach out to your Account Manager. 4

5 ACCOUNT STATEMENTS Account Statements can be found in Seller Center through Reports > Account Statements 5

6 ACCOUNT STATEMENTS Financial Statistics Filter by statement status Statement details Account statement history Sales related transactions Returns related transactions Reports > Account Statements > Account Statements Payout amount Printable Tax Invoice 6

7 ACCOUNT STATEMENTS Each Account Statement will be broken down into the following areas: Orders (Sales Related Transactions) Sales Revenue Fees Total Commission GST on Commission (If applicable) Refunds (Returns Related Transactions) Returned Orders returned and processed back to the seller during this statement period Cancelled Orders Cancelled orders in this statement period Seller funded vouchers Total voucher amounts paid by the seller during a promotion Overall Payout Amount Ability to Download All Transactions and Print Tax Invoice. 7

8 ORDER OVERVIEW The order overview will show you detailed transaction information for every order, it can also be filtered per statement period Detailed view of all transactions related a specific the details fortothe order order you will Within be able to see the dates in which orders pass through the steps of: - Pending Ready to ship Shipped Delivered Returned Reports > Account Statements > Order Overview 8

9 TRANSACTION OVERVIEW The transaction overview will show you detailed transaction information for every transaction line item. This can be broken down into 6 transaction types as a maximum, it can also be filtered per statement period Complete list of transactions The 6 possible transaction types per order are: - Revenue (Total Sale Price) GST on revenue (GST on sale price) Commission (commission deducted) GST on commission Supplier funded voucher GST withheld (Gst withheld for international sellers) Reports > Account Statements > Transaction Overview 9

10 TRANSACTION OVERVIEW Waterfall chart gives a quick overview of seller s performance on a monthly basis Reports > Account Statements > Transaction Overview 10

11 EXPORTABLE REPORTS Account Statements allow for greater insight into transactional information within Seller Center. This information is exportable to the following reports. Sales Report The sales report will export in excel format. It will show your Account Statement with the following information: - Revenue - GST on Revenue - Commission - GST on commission - Seller funded vouchers - GST withheld Reports > Account Statements > Order Overview 11

12 EXPORTABLE REPORTS - SALES REPORT Selecting the Sales Report will produce a csv or xls export that will populate down the bottom of the page. This report will show you the same information from the Account Statement period. The 2nd tab in the sales report shows a detailed report of every transaction grouped by event. E.g item shipped, item returned. 12

13 SALES REPORT The sales overview export has been developed to replicate the same information in the Account Statement in the Seller Center user interface. There is also a sales report tab in this export that displays the transactions. 13

14 SALES REPORT 2 The sales report tab lists transactions and groups them based on events (i.e. item shipped, returned etc.) 14

15 EXPORTABLE REPORTS - ALL TRANSACTION REPORT All Transactions Report This report will give the greatest detail on all transactions, it can also be filtered for specific time periods or statement periods. It provided the most granular detail of all the report features in Account Statements. Here you will also be able to see any manual adjustments that have been made by the finance team at THE ICONIC. You will have 5 business days from when the Account Statement is published to dispute any payments. Disputes will need to be raised to Finance via the Seller Help Desk Reports > Account Statements > Transaction Overview 15

16 EXPORTABLE REPORTS You are able to filter for different order or payment variables (as above). Once you have filtered the criteria you will be presented with all relevant transactions. You can then also export this information to csv/xls. 16

17 EXPORTABLE REPORTS Filtered Transactions will populate in the export feed, down the bottom of the page. 17

18 ALL TRANSACTION REPORT Below is an example of how the exported Filtered Transactions report will look, here you will see all transactions for the specified filter. This the most detailed report that can be published. 18

19 DISPUTING A TRANSACTION 19

20 DISPUTING A TRANSACTION If there are orders that you do not agree on, you are able to dispute these within 5 business days of the statement being closed in Seller Center. In order to dispute an Account Statement you will need to raise a ticket via the Seller Help Desk topic Account statement disputes. See below the minimum information required to be included in the body of the ticket to help our team answer your query as quickly as possible. Scenario Query Information required 1. Return not received Seller name, Order Number and Order Item ID 2. Incorrect CS adjustment (Item was delivered but was Seller name, Order Number, Order Item ID and Proof of Delivery reported as lost In transit or never shipped) 3. Revenue of the item does not match with the price listed on website Seller name, Order Number and SKU 4. Commission rate is incorrect Signed contract with correct commission 5. GST registration Seller name, GST registration / deregistration date, confirmation or screen shot from ATO (if they have) 6. Voucher value is incorrectly calculated Seller name, Order Number and SKU 20

21 DISPUTING A TRANSACTION Once a transaction has been disputed and has been approved, the balance of the dispute will be manually adjusted into your Account Statement. You will see these manual adjustments in the: - Exportable Sales Reports Manual adjustments will have a corresponding comment to provide visibility on the reason. Adjustments are broken down into 2 categories: - Seller adjustments are adjustments that the seller and THE ICONIC have agreed upon during the Zendesk dispute process Customer Service (CS) adjustments are adjustments communicated to Finance from THE ICONIC s CS team requiring manual adjustment See below for the types of manual adjustments for each: 21

22 ACCOUNT STATEMENT FAQ S Account Statements Do I need to confirm the invoice? No action is required to confirm the invoice. You just need to contact us if you wish to dispute an Account Statement. How can I view my Account Statements outside of seller center? Account Statements can be exported from Seller Center and downloaded as an Excel file. Please refer to the Account Statement Guide. How do I know when a new Account Statement is available? You will get a notification when your Account Statement is ready. This will be sent to all users linked to your Seller shop. How do I know when I've been paid? A notification will be sent to your contact(s), using your contact information listed against your Seller profile in Seller Center. What time frame does the statement cover? The first Account Statement will be available on the 15th (for the period of 1st - 14th). The second Account Statement will be available on the 1st of the following month (for the period of 15th - EOM). When will I get paid for the unpaid Account Statements? After 5 days the Account Statement will be closed and deemed confirmed and payment will be scheduled based on your payment terms. The invoice date will be the last day of the period of the Account Statement. For the period of the 1st April - 14th April and 15th April - 30th April, the invoice date will be dated as the 14/04/19 and the 30/04/19 respectively. For example, if the payment terms are 30EOM, invoices dated as the 14/04/19 and 30/04/19 will both be paid on the 30/05/19 How can I confirm my commission rate being used? To confirm the commision rate associated with each seller account please follow the following steps: Log in to Seller Center > Settings> Profile> Commissions & Fees I have multiple Seller Shops for my business in Seller Center, which shop do I log into to see my full business Account Statement? Will my Account Statements be split by seller shop? The Account Statement will show the transactional data relevant to all orders associated with a Seller Shop. If you have multiple seller shops you will need to access the Account Statement in each shop to view your statements relative to each Seller Shop. If I have multiple shops, do I get paid in 1 payment? This will depend if you have 1 vendor number per Seller shop, or 1 vendor number across all shops. You will receive 1 payment per vendor number. 22

23 ACCOUNT STATEMENT FAQ S Orders, Transactions and Reports Why do I have multiple lines for the same order item in the Sale Report? There will always be a minimum of 2 lines and a maximum of 5 lines at an order item level within the Sales Report. (Revenue, GST on commision, GST on revenue, Commision, supplier funded voucher) What does the status Open in the Account Statement mean? This your current Account Statement period. There will only be 1 open statement during a period. What does the status Paid in the Account Statement mean? The account statement has been paid. This will show all Account Statements that have been paid in the past. What does the status Unpaid in the Account Statement mean? This is any upcoming Account Statements that are yet to be paid to you. Can I see transactions on a daily basis of current 'open' statement? Yes, Open statements will show transactions in real time. Why are there multiple lines for GST? GST is broken down on a line level to provide you visibility of GST on goods and GST on commission. What are the reason codes against Manual Adjustments? You will see two types of manual adjustments on the Account Statement: 1. Seller adjustments are adjustments that the seller and THE ICONIC have agreed upon during the Zendesk dispute process 2. Customer Service (CS) adjustments are adjustments communicated to Finance from THE ICONIC s CS team requiring manual adjustment 23

24 ACCOUNT STATEMENT FAQ S Disputing a Transaction Who do I contact if I need to dispute a payment? Please contact the finance team through the seller help desk, select topic Account Statement disputes. How long do I have to dispute a statement? You have 5 business days to dispute a statement from the statement release date. After 5 business days the dispute period will close and no adjustments can be made to your Account Statement. 24

25 Whats Next?? 25

26 Whats Next? - On 15th April you will receive your first Account statement! this will be for the period of the 1st - 14th of April, you will have till 19th of April to review the account statement and raise any disputes with us. - From the 1st of April onwards Account Statements in Seller Center will be valid, please ignore Account Statement information before this date, they are not accurate as they may contain testing data. - Please review the FAQs which we have shared with you and ensure that you come back to us with any outstanding queries you may have. 26

27 THANK YOU! 27