Seller Fees & Statement of Account

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Oswin Singleton
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1 Seller Fees & Statement of Account

2 Agenda 1. Understanding Lazada fees 2. Payment cycle 3. Computation of payout 4. Shipping fee 5. Account statement on Seller Center 6. Tax invoice 7. Seller support 2

3 Definition of Key Terms Term COD Listing Price Platform Product Description Cash on Delivery The price indicated by the Seller for the sale of goods on Lazada s platform, including GST but excludes any coupons or other unilateral discounts provided by Lazada to Buyers The Lazada website, lazada.com.my, and any other internet domain property or mobile application owned by Lazada An item ordered by the buyer from Lazada s platform 3

4 Understanding Lazada Fees For every order that is fulfilled by Merchants, Lazada charges the following fees on delivery of a product to the customer: Type of fee Definition Calculation Commission fee A fee payable to Lazada Listing unit price x for the service of providing Commission rate The e-commerce platform (+GST) for sales transaction Shipping fee Amount charged for 3PL chargeable weight x Lazada transporting product from rate card one location to another. (Merchant is responsible for the Input of measurements) Payment fee Payment gateway fee for Listing unit price x 2% prepaid and handling fee (+GST) imposed by 3PL for COD 4

5 Understanding Lazada Fees Administrative Fee A fee of RM53.00 will be imposed by Lazada for non-compliance with Section 4 of the Marketplace Agreement. The below gives a snapshot of common occurrences : Type of transaction Definition Calculation Fake Order Status Wrong fulfilment Counterfeit product Order status appears as ready to ship, but the product still not packed and ready to be handed to the shipper Wrong item being delivered to the customer Fake product, which is an imitation of original product or replica of a brand name, violating any intellectual property right RM53 (inclusive GST) for each product 5

6 Understanding Lazada Fees Lazada also charges other fees which are variable depending on the transactions, as follows : Type of fee Definition Calculation Shipping fee Shipping fee charged by Lazada for the 3PL chargeable weight x (product returned) item(s) returnedby the Customer due to Lazada rate card +GST an error caused by Merchant. Example : Wrong, damagedor defective product Cancellation fee A fee that would be charged to the Unit price x commission merchant due to not fulfilling an order rate x GST within 24 hours (Minimum amount RM10 and maximum RM50 for every item) 6

7 Understanding Lazada Fees Lazada would credit the seller s account in the following circumstances : Type of credit Definition Calculation Commission credit Commission would be Commission fee charged at (Return) reversed on receiving a valid the time of order return from the customer Shipping fee credit Amount received by Lazada on 2 nd kg onwards behalf of the Seller Seller credit Any other credit not indicated above, arising from dispute which would be credited to the Seller after being confirmed by PSC s investigation 7

8 Agenda 1. Understanding Lazada fees 2. Payment cycle 3. Computation of payout 4. Shipping fee 5. Account statement on Seller Center 6. Tax invoice 7. Seller support 8

9 Lazada Payment Cycle 1 st 14 th First payment cycle is from the of the month 15 th 30 th 31 st Second payment cycle is from / of the month (Depending on which date the month ends) Payments will be received after 5 working days from the end of each payment cycle Twice Monthly Payment Cycle 1st 14th +5 working days 1st payment cycle Payout Period 15th End of month +5 working days 2nd payment cycle Payout Period * Do note that the actual payment period will be extended to as long as 5 8 working days, this is done to allocate the duration of your financial service provider. The calculations will be enclosed in your payment details upon receiving them. 9

10 Agenda 1. Understanding Lazada fees 2. Payment cycle 3. Computation of payout 4. Shipping fee 5. Account statement on Seller Center 6. Tax invoice 7. Seller support 10

11 Computation of Payout Per Order Payout = Listing Unit Price Commission Shipping fee - Payment fee Example of normal payout RM2,

12 Computation of Payout Per Order Description Rates Total (RM) Unit Price 0 RM2, Commission 2% RM43.98 GST for Commission 6% RM2.64 Payment Fee 2% RM43.98 GST for Payment Fee 6% RM2.64 Shipping Fee (incl. GST) RM5.00 RM5.00 Net pay-out 2,

13 Agenda 1. Understanding Lazada fees 2. Payment cycle 3. Computation of payout 4. Shipping fee 5. Account statement on Seller Center 6. Tax invoice 7. Seller support 13

14 Shipping Fee Shipping cost is the responsibility of merchant. If merchant correctly inputs product weight and size, merchant will only bear the first kg with the balance hipping fee being borne by customer. Rates Negotiated By Lazada Areas 1 st kg Subsequent kg WM WM RM5.00 RM1.50 WM EM RM10.30 RM10.60 EM-EM (Sarawak- RM5.00 RM8.80 Sabah & Sarawak Rural Areas) EM - WM RM10.30 RM10.60 Within Sarawak RM5.00 RM1.50 Major Towns Within Kota RM5.00 RM1.50 Kinabalu Area These rates, terms and conditions may change from time to time. 14

15 Reason for Extra Shipping Fees Inaccurate package s dimensions & weight Seller updated wrong package s dimensions & weight in Seller Centre Actual dimensions X Actual weight = 5kg 15

16 Agenda 1. Understanding Lazada fees 2. Payment cycle 3. Computation of payout 4. Shipping fee 5. Account statement on Seller Center 6. Tax invoice 7. Seller support 16

17 How to View Account Statement on Seller Center 1 2 From your seller center homepage: 1) Go to Finance 2) Select Account Statement 17

18 Seller Center Account Statement An account summary for successfully delivered orders 18

19 Seller Center Account Statement Credit Item level charges including price credit, subsidy and adjustments Approved claims made against delivered orders General credit related to delivered orders Debit Lazada fees (payment, commission, shipping) for delivered orders 5 I Penalty imposed, if any, be Lazada for delivered orders 6 General debit related to delivered orders 19

20 Seller Center Account Statement Refunds will be for returned or cancelled orders 20

21 Seller Center Account Statement For paid transaction, payout will show the final amount receivable by seller and the date payment completed 21

take a couple of days to reflect in your account statement.

22 Account Statement on Seller Center For NOT PAID transaction: Seller Center will show the estimated fund transfer date Estimated date of pay-out: 12/May/2017 to 14/May/2017 it will take a couple of days to reflect in your account statement. Estimated date of payout: 12/May/2017 to 14/May/2017 it will take a couple of days to reflect in your account statement. 22

23 More Granular and Detailed Information in Account Statement Layout 23

24 Visibility on Bundle Charges Bundle discount charges are now available in Seller Center account statement. For bundles, sellers are provided with visibility on the value of bundle offerings orders placed vs costs (discounts offered). 24

How to Generate Transaction Report From Seller Center 1 2 3 4 5 1) Go to Finance 2) Select Transaction

25 How to Generate Transaction Report From Seller Center ) Go to Finance 2) Select Transaction Overview 3) Select the date range 4) Choose type of transaction data you need to export 5) Click on Export 25

26 How to Generate Transaction Report From Seller Center 6 6) Click Download once the export report is ready 7) Open Finance Export file to view all data 7 26

27 Agenda 1. Understanding Lazada fees 2. Payment cycle 3. Computation of payout 4. Shipping fee 5. Account statement on Seller Center 6. Tax invoice 7. Seller support 27

28 Tax Invoice Cycle Month 1 Month 2 1 st 19 th 20 th 28 th The subject month for tax invoice (full month) Send invoice to sellers Sellers verify and feedback (if discrepancy found) Tax Invoice Lazada would send invoice to sellers every month. The tax invoice will be distributed to sellers on 19 th of the following month. If seller does not receive the invoice & finds any discrepancies in the tax invoice, contact General form on Seller support center. PSC by filling up the 28

29 Agenda 1. Understanding Lazada fees 2. Payment cycle 3. Computation of payout 4. Shipping fee 5. Account statement on Seller Center 6. Tax invoice 7. Seller support 29

30 Seller Support Seller Center 1 Lazada University Partner Support Center 3 4 Service Market Place Seller Community 2 30

31 Thank you

Onboarding Market Place Finance

Onboarding Market Place Finance Agenda Understanding Lazada Fees Payment Cycle Computation of Payout Shipping Fee Account Statements on Seller Center Tax Invoice Seller Support Questions Definition of