Onboarding Market Place Finance
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1 Onboarding Market Place Finance
2 Agenda Understanding Lazada Fees Payment Cycle Computation of Payout Shipping Fee Account Statements on Seller Center Tax Invoice Seller Support Questions
3 Definition of key terms Term Description COD Listing Price Platform Product Cash on Delivery The price indicated by the Seller for the sale of goods on Lazada s platform, including GST but excludes any coupons or other unilateral discounts provided by Lazada to Buyers The Lazada s website, lazada.com.my and any other internet domain property or mobile application owned by Lazada An item ordered by the buyer from Lazada s platform
4 Understanding Lazada Fees
5 Understanding Lazada Fees For every order that is fulfilled by Merchants, Lazada charges the following fees on delivery of a product to the customer: Type of fee Definition Calculation Commission fee A fee imposed by Lazada Listing unit price x Commission for providing the rate e-commerce platform for (Commission fee + 6% GST) sales transaction Shipping fee Amount charged for 3PL chargeable weight x Lazada transporting product from rate card one location to another. (Merchant bears only the first kg, ie RM5.00, GST inclusive) Payment fee Payment gateway fee for Listing unit price x 2% prepaid and handling fee (Payment fee + 6% GST) imposed by 3PL for COD
6 Understanding Lazada Fees Penalties Penalty of RM53.00 would be imposed by Lazada for non-compliance of Section 4 of the Marketplace Agreement. The below gives a snapshot of common violations : Type of transaction Definition Calculation Fake Order Status Wrong fulfilment Counterfeit product Order status appears as ready to ship, but the product still not packed and ready to be handed to the shipper Wrong item being delivered to the customer Fake product, which is an imitation of original product or replica of a brand name, violating any intellectual property right RM53 (inclusive GST) for each product
7 Understanding Lazada Fees Lazada also charges other fees which are variable depending on the transactions, as follows : Type of fee Definition Calculation Shipping fee Shipping fee that Lazada charges for 3PL chargeable weight x (product returned) item(s) returnedby the Customer due to Lazada rate card + 6% an error caused by Merchant. GST Example : Wrong, damagedor defective product Cancellation fee A fee that would be charged to the Unit price x commission merchant due to not fulfilling an order rate x % GST within 24 hours (Minimum amount RM10 and maximum RM50 for every item)
8 Understanding Lazada Fees Lazada would credit the seller s account in the following circumstances : Type of credit Definition Calculation Commission credit Commission would be Commission fee charged at (Return) reversed on receiving a valid the time of order return from the customer Shipping fee credit Amount received by Lazada on 2 nd kg onwards behalf of the Seller Seller credit Any other credit not indicated above, arising from dispute which would be credited to the Seller after being confirmed by PSC s investigation
9 Payment Cycle
10 New Payment Cycle to merchants 1 st 14 th First payment cycle is from the of the month 15 th 30 th 31 st Second payment cycle is from / of the month (Depending on which date the month ends) Payments will be received after 5 working days from the end of each payment cycle Twice Monthly Payment Cycle 1st 14th +5 working days 1st payment cycle Payout Period 15th End of month +5 working days 2nd payment cycle Payout Period * Do note that the actual payment period will be extended to as long as 5 8 working days, this is done to allocate the duration of your financial service provider. The calculations will be enclosed in your payment details upon receiving them.
11 Computation of Payout
12 Computation of Payout per order Payout = Listing Unit Price Commission Shipping fee - Payment fee Example of normal payout RM2,199.00
13 Computation of Pay-out per order Description Rates Total (RM) Unit Price 0 RM2, Commission 2% RM43.98 GST for Commission 6% RM2.64 Payment Fee 2% RM43.98 GST for Payment Fee 6% RM2.64 Shipping Fee (incl. GST) RM5.00 RM5.00 Net pay-out 2,100.76
14 Shipping Fee
15 Computation of Shipping Fee Merchant bears the shipping fee for the first kg i.e., RM 5.30 (incl. GST), balance shipping fee to be borne by customer. Areas 1 st kg Subsequent kg WM WM RM5.00 RM1.50 WM EM RM10.30 RM10.60 EM-EM (Sarawak- RM5.00 RM8.80 Sabah & Sarawak Rural Areas) EM - WM RM10.30 RM10.60 Within Sarawak RM5.00 RM1.50 Major Towns Within Kota RM5.00 RM1.50 Kinabalu Area
16 Reason for extra Shipping fees Inaccurate package s dimensions Seller updated wrong package s dimensions & weight in Seller Centre & weight X 15 Actual dimensions 5 15 Actual weight = 5kg
17 Account Statements on Seller Center
18 How to view Account Statements on SC Select Reports Account Statements 1
19 Account Statement Date Range Based on twice monthly cycle (Eg: 1 st -14 th Sept/ 15 th -30 th Sept),for all delivered orders. Opening balance Unpaid (negative) sum from last statement Sales Revenue Comprises of item price credit, seller credit, shipping fee credit, etc Fees Lazada s charges including commission, payment fee, shipping fee, etc Refunds Arising from returned or cancelled orders, comprises of refund on fees, commission, etc Payout The final amount receivable by Seller
20 How to generate transactions report from SC At Transaction Overview tab, select Date Range -> All Transactions -> Export
21 How to generate transactions report from SC After clicked to Exports section and a click Download to retrieve detailed report The detailed transaction is generated as follows.
22 How to use the search tool The search tool helps with searching transactions information by inputting order number/ transaction number/ etc. Eg: Order number 1. Date Date of transaction (Delivered date) 2. Transaction Type The break-down of revenue/fees Revenue Item Price Credit Fees Commission, Shipping Fee, Payment Fee 3. Amount Amount payable to or receivable from seller.
23 Tax Invoice
24 Tax Invoice Cycle Month 1 Month 2 1 st 19 th 20 th 28 th The subject month for tax invoice (full month) Send invoice to sellers Sellers verify and feedback (if discrepancy found) Tax Invoice Lazada would send invoice to sellers every month. The tax invoice will be distributed to sellers on 19 th of the following month. If seller does not receive the invoice & finds any discrepancies in the tax invoice, contact General form on Seller support center. PSC by filling up the
25 Seller Support
26 Seller Support
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