CHAUTAUQUA PATRONS INSURANCE COMPANY PROFILE

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1 CHAUTAUQUA PATRONS INSURANCE COMPANY PROFILE GENERAL INFORMATION Company established: WP: $10.2 Million Policies Cooperative Assessment Plan A.M. Best rating: A (Excellent) Demotech rating: A" (Unsurpassed) Website: Policy Term 1 year Property Capacity: Personal Lines: Maximum dwelling amount is $650,000 Commercial Lines (Bldg+ BPP+ BI) Total must be < $1,500,000 Liability Limits: Personal: $1,000,000 **No monoline GL Commercial: $1,000,000 occurrence/ $2,000,000 aggregate Umbrella Availability: WE ARE UNABLE TO WRITE UMBRELLAS SORRY!! Minimum Property Premium: $75.00 except as listed below: Standard (Named Perils) BOP... $ Barber & Beauty Operators... $25.00 Deluxe (Open Perils) BOP... $ Contractors... $ Any Risk with Cooking... $ (Minimum retained premium $300.00) SMP & C.F.... $ (Minimum deposit $ or 25% whichever is greater) Broker of Record Procedure: Policy renewal date only. QUOTING PROCEDURES Personal Lines: Online personal lines rating available through CAPS. CAPS is found on CPIC's website under "Agent Online Quoting". Commercial Lines: BOPs can be quoted through CAPS. SMP Quotes can be obtained using quick quote sheets or by submitting Acord application to CPIC. Quotations will be provided for all agents. Business will be written for first agent who submits an application and down payment. Fire Policies: Submit to CAPS for quote Comparative Raters: Vertafore PL Rating (Real Time) and EZLynx Inspections: CPIC will inspect most risks upon binding. Photos: Requested, but not required. We do appreciate when you attach them. Marketing strategy: Quality not Quantity Costimators: Will accept any recognized estimator as long as information submitted is correct and the costimator is current within 1 year. Forms: We use Underwriters Rating Board (URB) forms. Forms are all listed on our website. Claims: We prefer insureds contact the agency first. Agency personnel can then submit a claim form to us via fax (716) or e mail claims@chautauquapatrons.com. 1

2 CAPS ONLINE QUOTING The following programs can all be quoted using the online CAPS rating system: Standard Homeowner Condominium Premier Homeowner Inland Marine Agri Home Program Landlord Secondary/Seasonal Homeowner Businessowner Market Value Homeowner Standard Fire Mobile Homeowner PAYMENT OPTIONS Type Minimum Premium Deposit Amount Annual $75 Full Payment Semi Annual $125 50%** Quarterly $125 25%** Six Installments $1,000 25%** Monthly $4,000 25%** *$3.50 Installment fee per installment applies. **Deposit amount should include any applicable fire fee. CREDIT CARDS AND EFT MasterCard, Visa and Discover are accepted through our website at also We can accept 1 time EFT transactions directly from the insured s bank account (non recurring). PERSONAL LINES Insurance Scoring: Chautauqua Patrons Insurance does NOT currently use insurance scoring. Prohibited Dogs: Akita, Doberman, Pit Bull, Staffordshire Terrier, Rottweiler, or any other dog with a history of biting or aggressive behavior and any mixed breeds of those listed. Trampolines: Are acceptable in all programs, however, we attach trampoline exclusion ML 52A (12/98) to all policies which excludes all liability and medical payments. (No signatures are required mandatory form). Inflation Guard: Currently set at 4% per year for both RC and ACV risks. Interior Wood Stoves/Furnaces: We define a woodstove/furnace as a unit used to provide heat to a structure. They generally have a cast iron, steel, porcelain, or soapstone exterior. Generally loaded with multiple logs and usually has a door with a latch to keep the heat contained within the firebox. Only Standard HO and Standard Seasonal HO are eligible. 10% surcharge per unit. CPIC will inspect all interior woodstoves/furnaces for proper installation. Supplemental Heating: Outdoor Wood Stoves, Fireplace Inserts, Pellet, Corn and Coal Stoves. Eligible for all programs except Premier Homeowner. Fireplaces are eligible for all programs. No additional charge. Swimming Pools: Diving Boards and Slides are generally acceptable if professionally installed. ID Theft 911 Coverage: Available on all P/L policies. Includes $10,000 identity fraud for $10. Home/Auto Discount: 6% Discount if CPIC writes the HO policy and the agency controls the auto. Mechanical & Electrical Breakdown: Available on all P/L policies (except FO) for $15 per policy. Underground Utility Line: Available on all P/L policies for $15 per policy. New Construction: Written as HO policies, as we do not offer a builder s risk program currently. 2

3 STANDARD HOMEOWNER Other Structures: May be excluded by CPIC if conditions warrant, using ML CP 2 (05/00) exclusion, that must be signed by the insured. Contains 1 or 2 families Must be written to at least 80 % ITV for RC or 50 % ITV for ACV. Doublewides on permanent foundation are eligible for HO program. Wood burning devices are permissible as primary or supplemental heat sources. A 10% surcharge per woodstove or wood furnace will apply. Structures with a wood stove(s) will be inspected. Please notify your insured that an interior inspection will occur. ML 10 Farm Liability is endorsed if there are 26 or more acres of land. Fuses are accepted in this program for 1 family risks only (ACV Only). No Knob and Tube wiring. ML 147 (01/87) Homeowners Increased Coverage included automatically **Includes $500 Refrigerated Food Products with no deductible** Up to $10,000 in Sewer and Drain coverage available by endorsement Credits Available: 20% New Home Credit 1 9 Years 15% New Home Credit Years 15% Renovation Credit if risk qualifies 6% Monitored Fire/Theft Alarm 6% Home / Auto Discount 3% Monitored Video Surveillance 3% Monitored Temperature Alarm 3% Monitored Water Alarm 2% Multi Policy Discount 2% Smoke Free 2% Firefighter (Paid or Volunteer) 1% Smoke Detector 1% Fire Extinguisher PREMIER HOMEOWNER ML 5 (6/91) Comprehensive Form Risks of Direct Physical Loss Unless Excluded and Replacement Cost Coverage (A, B, C) Eligibility Year built of 1925 or newer Single Family Homes that are new or completely renovated within the past 40 years. Heating Must have central heat. Electrical Must have circuit breakers No fuses. Roofing Should have been replaced within 20 years (depending on roofing material). Exterior Must be well maintained, no chipped or peeling paint. No asphalt, asbestos or aluminum siding. Home must be written to 90 % ITV $150,000 minimum Coverage A. Fireplaces are the only solid fuel burning devices permitted in any building on the property. ML 150B (01/02) Homeowners Plus Coverage ($25) $500 Refrigerated Food Products No Ded. $2,500 Added Water Damage (Sewer and Drain) Coverage Med Pay is increased by $1,000. Personal Liability increased by $100,000. Personal Liability is extended to include Personal Injury. ML CP 4 (10/05) Homeowners Premier Plus Endorsement Available on homes 30 yrs. and newer ($40 charge). Coverage includes: Additional Added Water Damages Cov. ($2,500) Guaranteed RC 125%) Identity Fraud ($10,000 limit) Additional Tree Debris Removal ($1,000 limit) Med. Pay ($1,000 limit) Added Water Damages ML CP 8 (09/07) (Sewer and Drain Backup) available up to $10,000. 3

4 Credits Available: 10% New Home Credit 1 9 Years 6% Monitored Fire/Theft Alarm 6% Home / Auto Discount 3% Monitored Video Surveillance 3% Monitored Temperature Alarm 3% Monitored Water Alarm 2% Multi Policy Discount 2% Smoke Free 2% Firefighter (Paid or Volunteer) 1% Smoke Detector 1% Fire Extinguisher AGRI HOME PROGRAM Owner occupied 1 2 Family Residence. Not more than 100 Acres Income from Farming must be less than $20,000 in gross receipts. No more than (8) farm animals weighing more than 50 lbs. No more than (4) horses No boarding of animals No riding for a fee SECONDARY/SEASONAL HOMEOWNER Can write ML 1, 2, 3 or 4 if eligible Can be rented up to 10 weeks per year. Will write unsupported If no central heat ML 1R ACV only Secondary / Seasonal Endorsement ML CP 416 (11/10) is applied. o Limits Personal Property coverage to on premises o Limits Liability to on premises Maximum dwelling amount of $400,000 MARKET VALUE HOMEOWNER The Chautauqua Patrons Market Value Homeowners Program may be used to write a policy at less than 80% of replacement cost. Using the Comparable Value Homeowners Endorsement ML 16 (4/95), losses will be settled on a repair cost basis (i.e., the damaged property is repaired using generally accepted repair practices and materials in current usage). This option is available for use when the Coverage A limit is not lower than 30% of RC. Coverage A amounts of $50,000 to $300,000 Can be written with coverage form ML 1, ML 2, or ML 3. City and Suburban Rates Available $500 Minimum Deductible In order to qualify, homes must also meet minimum renovation requirements. They are as follows: Heating Renovated in the past 40 years. Must have central heat. Electric Renovated within the past 40 years. Must have circuit breakers with a minimum 100 amp service. Roof Replaced within past 20 years (Based on 30 year shingles). Contact U/W if other. Exterior Must be well maintained with no chipped or peeling paint. No asphalt / asbestos siding. 4

5 LANDLORD (UNDERWRITTEN BY COMMERCIAL LINES DEPARTMENT) ***All Landlord Policies must be equipped with Circuit Breakers*** FL 1, 2, or 3 is available RC or ACV Valuation. Insured or Property Manager must live within Continental US. No Swimming Pools or Wood Burning Devices allowed. No risks under renovation. Adjacent buildings that are vacant or unoccupied are a concern. Mechanical & Electrical Breakdown available Up to 5 Properties on a single policy 1 2 Family Should be new or renovated within the past 40 years for plumbing and heating. Should have annual lease. NO Space Heaters Must be well maintained with no chipped or peeling paint. No asphalt / asbestos siding. Sewer and Drain (Added Water Damages) available up to $10, Family Zone 2 Upstate Cities are eligible. Do allow for a 20% Credit if owner resides on premises for 3 4 family risks. Personal Injury and Personal Liability are available by endorsement. MOBILE HOMEOWNER Doublewides on continuous permanent foundation may qualify for HO policy. No mobile homes with wood burning devices New Home Buyer Credit Available (5% Credit) No mobile homes over 20 years of age CONDOMINIUM Uses a condominium specific agreement form, ML 20C, to provide coverage for the personal property of a condo owner. $5,000 of Coverage A is provided for the additions and improvements, alterations, built in components, fixtures and appliances of the condo, along with the related private structures solely owned by the insured. INLAND MARINE Can be written monoline (with 20% surcharge) with U/W approval. Eligible classes include boats, fine arts, livestock, etc. Jewelry cannot be written monoline. Appraisals required if value exceeds $5,000. No one item can exceed $25,000 in value. 5

6 MANUAL QUOTING The following programs will have to be quoted by the underwriting staff at CPIC using Acord Applications with Supplemental Applications, CPIC Applications, or Quick Quote Sheets: Dwelling Fire Farmowner Premier Farmowner Hobby Farm FARMOWNER Can have up to (5) Owned Horses. No horse boarding. Weight of Ice, Snow and Sleet can be endorsed via ML 323 (1/87) subject to 30 day waiting period and completion of inspection. Cost is $1.60/$1,000. Credits are available in this program. CPIC Farmowner Application found in the agent info area of website. PREMIER FARMOWNER ML 5 (6/91) Comprehensive Form Coverage for Primary Farm House 10% credit for Dairy of Distinction or above average risk CPIC Farmowner Application found in the agent info area of website. HOBBY FARM Designed for insureds with limited farm animals and/or operations. Primary source of income cannot be farming 100 Acres or less Income from farming must be less than $20,000. No Farm employees Generates a 15% credit from standard farm rates and 22% off Premier FO. 6

7 COMMERCIAL LINES The preferred method of writing commercial business with Chautauqua Patrons is with the BOP policy. COMMERCIAL LINES BINDING AUTHORITY PROPERTY LIABILITY LINE LIMIT LINE LIMIT BUSINESSOWNERS $500,000 BUSINESSOWNERS $1,000,000 CONTRACTORS/ARTISAN $100,000 CONTRACTORS/ARTISAN $500,000 FARMOWNERS $500,000 FARMOWNERS $500,000 FIRE $50,000 OL&T $500,000 SMP & COMM. FIRE NONE SMP NONE INLAND MARINE $10,000 Note: Higher property limits may be available with prior underwriting approval. BUSINESSOWNER Standard BOP Named Peril Property Coverage, LS 1 Liability (on premises) Deluxe BOP Direct Risk of Physical Loss property coverage, LS 5 or LS 6 Liability o Value of Building, Contents, and Loss of Business Income must be less than $1.5 Million. o Not more than 10,000 square feet per floor o Properties under renovation are ineligible for BOP program. o If electrical system contains fuses, only ACV limits are available. o If over 3 stories in height, 2 means of egress are required. o RC Coverage is available if dwelling is insured to at least 80% of RC Estimator Value. o ACV Coverage must be written to at least 50% of RC Estimator Value. TARGET MARKET BOP Antique and Collectible Dealers ACV Valuation on Contents Apartment Buildings Not over 4 stories in height Barber & Beauty Shops 1 to 8 Operators. $25 minimum property premium. Churches Small rural churches, pastoral liability is available Clothing Stores Consignment/Second Hand Stores ACV only on contents Florist Shops Locally owned Funeral Directors Mortician professional liability is available Hardware Stores Ice Cream Stands Seasonal is okay Lessors Risk Only (LRO) All occupants must be BOP eligible. Motels Office Buildings Not over 3 stories in height or 10,000 sq. ft. per floor Restaurants SEE BELOW Retail Buildings o Mixed Occupancies are Eligible. o Not over 3 stories in height Student Housing SEE BELOW 7

8 RESTAURANTS We write Restaurants in our BOP Program. (Premium is not based on sq. footage or receipts). Risk must have an Automatic Extinguishing System (wet or dry) Does not need to be UL 300. We allow risks with liquor receipts up to 50% of total sales. This is auditable. Liquor Legal Liability Coverage available LS 34 (1/88) up to $1 Million in coverage. Sales must not exceed 30%. Liquor liability of $1 million requires an alcohol awareness program such as TIPS. Delivery is okay however No Hired and Non Owned Coverage. No Late Night Entertainment, no Dance floors, no Hibachi or Table Side Cooking Catering should be less than 10% of total sales contact CPIC with details. LS CP 73 (11/89) Assault and Battery Exclusion attached to every policy with liquor sales. Apartments Maximum of 2 located in risk. Optional Business Extender Endorsements SF 500 ($20) or SF CP 500 ($40) Optional Restaurant Endorsements SF 519 ($20) or SF CP 519 ($60) STUDENT HOUSING Building limit not to exceed $800,000. New or renovated within the past 35 years. Circuit Breakers Only NO Fuses! $2,500 minimum deductible $1 Million / $2 Million Liability limits are available. No Pets, No Pools, No Woodstoves, No Space Heaters Must be located in a Protected or Highly Protected Community (Listed by URB). Insured or Property Manager must live within 75 miles of the property location. NO Binding Authority at this time. ARTISAN/CONTRACTORS MUST have prior and continuous coverage. Max liability limit is $500,000 / $1,000,000 LS 6 coverage and endorsing Additional Insureds are not permitted. COMMERCIAL FIRE Submit Acords for quotes. Agreed Amount option available for ACV risks not insured to true ACV. Student Housing (must meet criteria) Vacant Buildings 8

9 SPECIAL MULTI PERIL Due to the wide range of occupancies that could be eligible for this program, and with online quoting not yet available to agents for the SMP, please contact Commercial Lines Underwriting at for questions on eligibility, pricing and all other terms and conditions. Antique and Collectible Dealers Apartments Bed and Breakfasts Car Washes up to 6 bays Cemeteries and Cemetery Associations Churches including Non Denominational Dance Studio LRO Golf Courses Miniature Golf Courses Public Kennels Laundries Coin Washers & Dryers Lessors Risk Only Martial Arts Studio Pet Boarding/Grooming Pet Breeding Pizza, Sub & Food Shops Private Storage Restaurants liquor up to 50% Self Storage Units Student Housing Taverns / Bars o Liquor Sales up to 80% o Waterfront Exposures eligible o No Dance Floors o Not open past 2 AM Vacant properties Warehouses Woodworkers Yoga Studios 9

10 COMPANY DIRECTORY Address: 529 West Third St. Jamestown, NY Underwriting Phone: (716) (800) Underwriting Fax: (716) Office Hours: Monday Friday, 8:00 a.m. 4:00 p.m. Website: Claims Phone: (716) (800) Claims Fax: (716) **After Hours Claim Service: CPIC will handle all after hour Claims calls at the numbers listed above. STAFF DIRECTORY DEPARTMENT TITLE E MAIL EXT. ACCOUNTINGs Megan Hirsch VP of Finance & Human Resources mhirsch@chautauquapatrons.com 229 Alecia Lindahl Accounts Receivable Specialist alindahl@chautauquapatrons.com 242 CLAIMS Beth Starks VP of Claims bstarks@chautauquapatrons.com 244 Melissa Mitchell Claims/Clerical Assistant mmitchell@chautauquapatrons.com 233 EXECUTIVE Mark T. Prechtl Executive VP/CEO mprechtl@chautauquapatrons.com 227 INFORMATION TECHNOLOGY Dean Benson IT Manager dbenson@chautauquapatrons.com 225 MARKETING Brian Willink Assistant Exec VP/VP of Marketing bwillink@chautauquapatrons.com 248 Lisa Tamilia VP Regional Sales ltamilia@chautauquapatrons.com Phone: (315) RECEPTION Linda Ford Administrative Assistant lford@chautauquapatrons.com 221 UNDERWRITING COMMERCIAL LINES (Alphabet Split of Insured Name) Kimberly Hagelin (M Z) Commercial Lines U/W Manager khagelin@chautauquapatrons.com 224 Leslie Lobb (A L) Commercial Lines U/W llobb@chautauquapatrons.com 228 Natalie King Commercial Lines U/W Assistant nking@chautauquapatrons.com 246 PERSONAL LINES (Alphabet Split of Last Name of Insured) Christine Nary (A F) Personal Lines U/W Manager cnary@chautauquapatrons.com 231 Amy Szoszorek (N Z) Personal Lines U/W aszoszorek@chautauquapatrons.com 239 Megan Hall (G M) Personal Lines U/W Trainee mhall@chautauquapatrons.com 226 Jessica Cersosimo Personal Lines U/W Assistant jcersosimo@chautauquapatrons.com

CHAUTAUQUA PATRONS INSURANCE COMPANY PROFILE (EFF 5/1/2018)

CHAUTAUQUA PATRONS INSURANCE COMPANY PROFILE (EFF 5/1/2018) COMPANY INFORMATION Company established: 1877 2017 WP: $ 9.9 Million Policies: Cooperative Assessment Plan Policy Term: 1 year A.M. Best rating: