CHAUTAUQUA PATRONS INSURANCE COMPANY PROFILE (EFF 5/1/2018)

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1 CHAUTAUQUA PATRONS INSURANCE COMPANY PROFILE (EFF 5/1/2018) COMPANY INFORMATION Company established: WP: $ 9.9 Million Policies: Cooperative Assessment Plan Policy Term: 1 year A.M. Best rating: B++ (Good) Demotech rating: A" (Unsurpassed) Website: Property Capacity: Personal Lines Max dwelling amount is $ 650,000 Commercial Lines (Bldg+ BPP+ BI) Total must be < $ 1,500,000 Liability Limits: Personal: $1,000,000 Commercial: $1,000,000 occ / $2,000,000 agg Broker of Record Procedure: Policy renewal date only. QUOTING PROCEDURES: Personal Lines: Quote, Bind, and Submit to Issue available through CAPS. Std. Fire Policies: Quote, Bind, and Submit to Issue available through CAPS. BOP: Quote, Bind, and Submit to Issue available through CAPS. Farmowner: Can be obtained by submitting Acord application or CPIC Farm application to CPIC SMP: SMP Quotes can be obtained using quick quote sheets or by submitting Acord application. Quotations will be provided for all agents. Business will be written for first agent who submits an application, and down payment. Comparative Raters: Vertafore PL Rating (Real Time) and EZLynx. Photos: Requested, but not required. We do appreciate when you attach them. Costimators: Will accept any recognized estimator, as long as information is accurate, and is current within 1 year. Inspections: CPIC will inspect most risks upon binding. Forms: We use Underwriters Rating Board (URB) forms. Forms are all listed on our website. Claims: Can be submitted via website under file a claim at PAYMENT OPTIONS Type Minimum Premium Deposit Amount Annual $75 Full Payment Semi Annual $125 50% ** Quarterly $125 25% ** Six Installments $1,000 25% ** Monthly $4,000 25% ** *$3.50 Installment fee per installment applies. **Deposit amount should include any applicable fire fee. Minimum Property Premium: $75.00 except as listed below: Standard (Named Perils) BOP... $ Contractors... $ Deluxe (Open Perils) BOP... $ Any Risk with Cooking... $ SMP & C.F.... $ (Minimum retained premium $300.00) (Minimum deposit $ or 25% whichever is greater) Barber & Beauty Operators... $25.00 CREDIT CARDS AND EFT: MasterCard, Visa and Discover are accepted through our website at also We can accept 1 time EFT transactions directly from the insureds bank account (non recurring). 1

2 PERSONAL LINES GENERAL INFO Target Markets: CPIC is currently split about 70% PL vs 30% CL. Target markets for HO include those risks with average to above average housekeeping, 2 reported claims or less and/or less than $5,000 paid in 5 years, and Coverage A between $100,000 and $650,000 RC or ACV. Some additional helpful information is shown here. Insurance Scoring: Chautauqua Patrons Insurance does NOT currently use insurance scoring Prohibited Dogs: Akita, Doberman, Pit Bull, Staffordshire Terrier, Rottweiler, or any other dog with a history of biting or aggressive behavior, and any mixed breeds of those listed. Trampolines: Are acceptable in all programs, however, we attach trampoline exclusion ML 52A (12/98) to all policies which excludes all liability and medical payments. (No signatures are required mandatory form). Inflation Guard: Currently set at 4% per year for both RC and ACV risks. Interior Wood Stoves & Wood Furnaces: We define a woodstove or wood furnace as a unit used to provide heat to a structure. They generally have a cast iron, steel, porcelain, or soapstone exterior. Generally loaded with multiple logs and usually has a door with a latch to keep the heat contained within the firebox. Only Standard HO and Standard Seasonal HO are eligible. 10% surcharge. CPIC will inspect all devices for proper installation. Supplemental Heating: Outdoor Wood Stoves, Fireplaces, Fireplace Inserts, Pellet, Corn and Coal Stoves. Eligible for all programs. No additional charge. Swimming Pools: Diving Boards and Slides are generally not a problem if professionally installed. ID Theft 911 Coverage: Available on all P/L policies includes $10,000 identity fraud for $10. Home/Auto Discount: 6% Discount if CPIC writes the HO policy and the agency controls the auto! Mechanical & Electrical Breakdown: ML 346A $10,000 in coverage. Available on all P/L policies for $15 per policy. Underground Utility Coverage: ML 342 $10,000 in coverage. Available on all P/L polices for $15 per policy. New Construction: Written as HO policies, as we do not offer a builders risk program at this time. Large discounts available for homes newer than 30 years of age. Other Structures: Generally include the following: 1. Be (2) stories or less in height 2. Be less than 2,000 square feet 3. Roof new or updated within the past 20 years 4. For Replacement Cost to Apply: a. Circuit Breakers if there is electric to the structure b. If no electric, risk will qualify 5. Exterior in good condition May be excluded by CPIC if conditions warrant, using ML CP 2 (05/00) exclusion, that must be signed by the insured. 2

3 PERSONAL LINES CAPS ONLINE QUOTING The following programs can all be quoted using the online CAPS rating system: Standard Homeowners Mobile Homeowner Premier Homeowners Inland Marine Secondary / Seasonal Homeowners Landlord (UW by C/L) Agri Home Program Standard Fire (UW by C/L) Market Value Homeowners STANDARD HOMEOWNERS Target $100,000 to $650,000 for RC policies. ACV as low as $35,000 Contains 1 or 2 families Must be written to at least 80 % ITV for RC or 50 % ITV for ACV ML 147 (01/87) Homeowners Increased Coverage included automatically **Includes $500 Refrigerated Food Products with no deductible** Doublewides on permanent foundation are eligible for HO program. Wood burning devices are permissible as primary or supplemental heat sources. CPIC will order on site inspections. Tell your insureds to expect a call! 10% surcharge per woodstove / furnace. ML 10 Farm Liability is endorsed if there are 26 or more acres of land. Fuses are Okay in this program for 1 family risks only (ACV Only). No Knob and Tube. Credits Available: Up to 30 % Credit available for 3% New Heating System Credit(<10 Years) homes built within the past 30 3% Video Surveillance years 3% Monitored Temperature Alarm 6% Central Station 3% Monitored Water Alarm 6% Home / Auto Discount 2% Multi Policy Discount 5% Favorable Claim History (1 Yr.) 2% Military Credit (Active or Retired) 5% Renewal Credit (Automatic) 2% First Responder (Paid or Volunteer) 5% New Roof Credit (< 10 Years) PREMIER HOMEOWNER ML 5 (6/91) Comprehensive Form o Risks of Direct Physical Loss Unless Excluded and Replacement Cost Coverage (A,B,C) Eligibility o Single Family Homes that are new or completely renovated within the past 40 years o Heating Must have central heat o Electrical Must have circuit breakers No fuses. o Roofing Must have been replaced within 20 years or no missing, damage, or curling shingles. Tile, Slate, and Metal roofs are exempt from the above requirements, but must show signs of proper maintenance and upkeep. o Exterior Well maintained. No chipped/ peeling paint. No asphalt, asbestos or aluminum siding. Home must be written to 95 % ITV $150,000 minimum coverage A NO Interior Wood Stoves / Wood Furnaces Fireplaces are the only solid fuel burning devices permitted in any building on the property. Other supplemental heat subject to u/w approval ML 150B (01/02) Homeowners Plus Coverage is mandatory. $25 o $500 Refrigerated Food Products No Ded. o $2,500 Added Water Damage (Sewer and Drain) Coverage o Med Pay is increased by $ 1,000 3

4 o Personal Liability increased by $100,000 o Personal Liability is extended to include Personal Injury ML CP 4 (10/05) Homeowners Premier Plus Endorsement *Optional* o Available on homes 30 yrs. and newer ($40) It includes: o Additional Added Water Damages Cov. ($2,500) o Guaranteed RC 125%). o Identity Fraud ($10,000 limit) o Additional Tree Debris Removal ($1,000 limit) o Med. Pay ($1,000 limit) Added Water Damages ML CP 8 (09/07) (Sewer and Drain Backup) available up to $10,000 Credits Available: o Up to 30 % Credit available for o 3% Video Surveillance homes built within the past 30 o 3% Monitored Temperature Alarm years o 3% Monitored Water Alarm o 6% Central Station o 2% Multi Policy Discount o 6% Home / Auto Discount o 2% Military Credit (Active or Retired) o 5% Favorable Claim History (1 Yr.) o 2% First Responder (Pd or Vol) o 5% Renewal Credit (Automatic) SECONDARY/SEASONAL HOMEOWNER Maximum of $400,000 for Coverage A Can write ML 1,2,3 or 4 if eligible Can be rented up to 10 weeks per year Will write unsupported If unoccupied for more than 60 consecutive days in one year, ML 2 or ML 1R If no central heat ML 1R ACV only Secondary / Seasonal Endorsement ML CP 416 (11/10) is applied o Limits Personal Property coverage to on premises o Limits liability to on premises AGRI HOME PROGRAM Owner occupied 1 2 Family Residence Not more than 100 Acres Income from Farming must be less than $20,000 in gross receipts No more than (8) farm animals weighing more than 50 lbs Not more than (4) horses No boarding of animals No riding for a fee MARKET VALUE HOMEOWNERS The Chautauqua Patrons Market Value Homeowners Program may be used to write a policy at less than 80% of replacement cost. Using the Comparable Value Homeowners Endorsement (ML 16) 4/95 edition, losses will be settled on a repair cost basis. (i.e., the damaged property is repaired using generally accepted repair practices and materials, in current usage). This option is available for use when the Coverage A limit is not lower than 30% of RC. $50,000 Minimum Coverage A Amount Can be written with coverage form ML 1, ML 2, or ML 3 4

5 City and Suburban Rates Available $500 Minimum Deductible In order to qualify, homes must also meet minimum renovation requirements. They are as follows: Heating Renovated in the past 40 years. Must have central heat. Electric Renovated within the past 40 years. Must have circuit breakers with a minimum 100 amp service. Roof Must have been replaced within 20 years or no missing, damage, or curling shingles. Tile, Slate, and Metal roofs are exempt from the above requirements, but must show signs of proper maintenance and upkeep. Exterior Must be well maintained with no chipped or peeling paint. No asphalt / asbestos siding. MOBILE HOMEOWNER INLAND MARINE Doublewides on continuous permanent foundation qualify for HO policies No mobile homes with wood burning devices Will consider up to 20 years of age. If older, submit photos for consideration for Standard Fire 1) Can be written monoline (with 20% surcharge) with u/w approval 2) Eligible classes include boats, fine arts, livestock, etc. 3) Jewelry cannot be written monoline 4) Appraisals required if value exceeds $ 5,000 LANDLORD UNDERWRITTEN IN COMMERCIAL LINES ***All Landlord Policies must be equipped with Circuit Breakers*** FL 1, 2, or 3 is available RC or ACV Valuation No Absentee Landlords. Owner must reside within the continental US No Pools or Wood Burning allowed. Risks under renovation or with any vacancies will have to be reviewed with underwriting Would like at least 15 ft. from neighboring property Adjacent buildings that are vacant or unoccupied are a concern FL 345 Mechanical & Electrical Breakdown available FL 342 Underground Utility Coverage Available Up to 5 Properties on a single policy 1 2 Family Should be new or renovated within the past 40 years for mechanicals Should have annual lease NO Space Heaters Well maintained, no chipped or peeling paint or asphalt / asbestos siding Sewer and Drain (Added Water Damages) available up to $10, Family Rates are not as aggressively priced Zone 2 Upstate Cities are eligible 20% Owner Occupied Credit if owner resides on premises for 3 4 family risks Personal Injury and Personal Liability are available by endorsement STANDARD FIRE UNDERWRITTEN IN COMMERCIAL LINES Vacant and For Sale risks are eligible Barns and outbuildings that aren t eligible for HO policy No ITV Guidelines ACV Only 5

6 PERSONAL LINES MANUAL QUOTING The following programs will have to be quoted by the underwriting staff at CPIC using Acord Applications with supplementals, CPIC Applications, or Quick Quote Sheets: Farmowner Premier Farmowner Hobby Farm FARMOWNER Generally middle of the road pricing. Depends on make up of risk. Can have up to (5) Owned Horses No horse boarding Weight of Ice, Snow and Sleet can be endorsed subject to 30 day waiting period and completion of inspection ML 323 (1/87). Cost is $1.60/ $1,000 Credits are available in this program CPIC Farmowner application found in the agent info area of website PREMIER FARMOWNER 1) ML 5(6/91) Comprehensive Form Coverage for Primary Farm House 2) 10% credit for Dairy of distinction or above average risk 3) CPIC Farmowner application found in the agent info area of website HOBBY FARM Designed for insureds with limited farm animals and/or operations Primary source of income cannot be farming 100 Acres or less Income from farming must be less than $20,000 No Farm employees Generates a 15% credit from standard farm rates and 22% off of Premier FO 6

7 COMMERCIAL LINES The commercial lines section of this document is meant to be a quick reference for you to use when searching for coverage for your clients. It is not a manual, but rather a document with some helpful hints, and some common scenarios that we see. Please don t hesitate to contact your C/L underwriter for further assistance with proper product selection, pricing, and application of policy credits. As we know, commercial lines is very unique and each risk is underwritten individually. The staff at CPIC is ready and willing to assist you as needed. GENERAL INFO BOP SMP Insured Value of Building, Contents, and Loss of Bus. Income targeted to be less than $1.5 Million RC Coverage is available if dwelling is insured to at least 80% of RC Estimator Value ACV coverage must be written to at least 50% of RC Estimator Value Up to $1MM / $2MM liability limits for most classes / programs Favorable claim history of less than 2 claims with paid amounts of less than $5,000 in 5 years If electrical system contains fuses ACV only SF Forms Apply To Commercial Property, BOP, SMP and Commercial Fire SF 1 Basic Form Fire, EC, V&MM SF 2 Broad Form SF 3 Special Building Form SF 4 Special Contents Form Includes Theft SF 4A Special Contents Form Excludes Theft SF 5 Fire & EC Only SF 6 Fire Only LS Forms Apply To Commercial Liability LS 1 OL&T Owners, Landlord & Tenants LS 2 Medical Payments LS 3 Manufacturer s & Contractor s LS 5 CGL Commercial General Liability LS 6 BFCGL Broad Form Commercial General Liability Including Contractual CPIC has approximately 125 eligible BOP classes Property can be written at RC, or ACV Liability is not rated on sq. footage or receipts it is a flat rate Building size should be less than 10,000 square feet per floor CPIC has approximately 400 eligible SMP classes Property can be written at RC, ACV, or Agreed Amount Liability is rated on units, sq. footage, or receipts. It is not a flat rate Building size is unlimited, but maximum insurance coverage still must be within CPIC limits COMMERCIAL FIRE Designed for those hard to place risks Property can be written at RC, ACV, or Agreed Amount Building size is unlimited, but maximum insurance coverage still must be within CPIC limits 7

8 BOP TARGET CLASSES There are many classes of business/guidelines not discussed in this document. Please contact your Commercial Lines Underwriter for more information if you don t see a class you are looking for. Antiques and Collectibles Grocery Store - Less than $500,000 Annual Sales Apartment Grocery Store - More than $500,000 Annual Sales Appliance Repair Hardware Store Art Dealers, Galleries Health Food Store Auto Accessory Store, No Auto repair Home Improvement Store Bakeries - with baking on premises Homeowner or Condo Association Bakeries with cooking on Premises (must have ansul system) Bakeries, selling only (no baking or cooking) Barber and Beauty Shop Barber and Beauty Supplies Bed and Breakfast Beverage Store, Selling beer and wine Beverage Store, Selling no alcohol Bicycle Shop Book and Magazine Store Camera and Photography Supply Store Can and Bottle Redemption Center Candy, Nut and Confectionery Store-With Cooking (must have ansul system) Candy, Nut and Confectionery Store-No Cooking Card and Stationery Store Carpet Store, less than 25% of receipts from installation Church Clothing Rental Clothing Store - New Clothes Only Coffee Shop - No Cooking Coin Operated Laundries and Dry Cleaners Consignment and/or Secondhand Store Convenience Store Convenience Store (Gas Sales and/or Cooking) Convenience Store (Open 24 hrs) Craft Store Curtain and Drapery Store, less than 25% install. Deli (no Cooking, food prep is allowed) Deli (with Cooking with household appliances) Dental Labs Department Store - Less than $500,000 Annual Sales Department Store - More than $500,000 Annual Sales Drug Store/Pharmacy Dry Cleaning Engraving Fabric Store Fish, Meat and Poultry Store Floor Covering Store Including Carpet, < 25% receipts from installation Florist Frame Shops Funeral Homes Furniture Store Game, Toy and Hobby Store Garage (No Auto Repair)- as secondary building Garden and Lawn Store General Store Gift, Novelty and Souvenir Store Glass, Paint and Wallpaper Store Household Appliance Store, <25% receipts from off-premises svc. Ice Cream Store (No Cooking) Kitchen Accessories Store Laundry and Dry Cleaning Pick Up Station (No Cleaning) Leather Goods Store Libraries Linen Supply Liquor Store Motel Music Store Office Office - Real Estate Office Machine Store Optical Goods Pet Store Photoengraving Photographic Studios Pizza Shop - with baking Pizza Shop - with cooking (must have ansul system) Pizza Shop with Baking and Alcohol Sales Pizza Shop with Cooking and Alcohol Sales Post Offices Printing - Commercial and Related Services Radio and TV Repair Radio and TV Store, less than 25% receipts from service /repair Restaurant Equipment Restaurant with Alcohol (must have ANSUL system) Restaurant without Alcohol (must have ANSUL system) Retail, NOC Sewing Machine Store Self Storage Facility Shoe Repair Shoe Store, less than 25% receipts from repair Sporting Goods Store Storage Shed -- Not For Rental- as secondary building Student Housing Tailor Shop (men's and women's) Tailors Tobacco Store (No E-Cigarette or Vapor Lounges) Tuxedo Rental Upholstery Goods Store, < 25% receipts from work performed Vacuum Cleaner Sales and Service Store Variety Store Video Store Watch, Clock and Jewelry Store Wholesale, NOC 8

9 APARTMENTS, CONDO ASSOCIATIONS, AND OTHER HABITATIONAL RISKS BOP eligible 2 means of egress from all units BED AND BREAKFAST BOP eligible if 9 units or less 2 means of egress from all sleeping units LESSORS RISK ONLY OPERATIONS (LRO) RESTAURANTS BOP eligible if all lessors are BOP eligible entities SMP is an option if all entities are not BOP eligible Particular attention paid to common areas for slip and fall exposures Particular attention paid to common areas for slip and fall exposures BOP will be rated using the highest rated class of property within the structure SMP will be rated using rates developed for LRO exposures We can write Restaurants in our BOP Program. (Premium is not based on sq. footage or receipts) Risk must have an Automatic Extinguishing System ( wet or dry) Does not need to be UL 300 o Must be inspected annually We target Family Style risks usually closed by 11PM with Liquor receipts less than 50% of sales Liquor Legal Available LS 34 (1/88) up to $1 Million in coverage. o Liquor receipts must be less than 30% of total sales. This is auditable. o Must be a participant of an alcohol awareness program such as TIPS for $1MM No Late Night Entertainment including bands, DJ s, Karaoke, or any risks with dance floors. Waterfront Exposures are not eligible for the BOP, but may be eligible for the SMP No Hibachi or Table Side Cooking Catering should be less than 10% of total sales contact CPIC with details LS CP 73 (11/89) Assault and Battery Exclusion attached to every policy with alcohol sales Apartments Maximum of 2 located in risk Optional Business Extender Endorsements SF 500 ($20) or SF CP 500($40) Optional Restaurant Endorsements SF 519 ($20) or SF CP 519 ($60) STUDENT HOUSING TAVERNS Can write student housing on a BOP Building limit not to exceed $ 800,000 New or renov. within the past 35 years Circuit Breakers Only NO Fuses! $ 2,500 minimum deductible SMP Program for this type of risk Liquor sales up to 80% of total sales Liquor legal liability not available Waterfront exposures are eligible $ 1Million / $ 2 Million Liab. is available No Pets, Pools, Woodstoves, Owner must live within 150 miles of risk or have local property manager No Dance Floors, and not open past 2 AM OTHER MISCELLANEOUS TARGET CLASSES CONTACT U/W FOR DETAILS Car Washes up to 6 bays Cemeteries and Cemetery Assoc. Churches Golf Courses and Miniature Golf Kennels Private Storage Vacant Properties Warehouses 9

10 COMPANY DIRECTORY Address: 529 West Third St. Jamestown, NY Underwriting Phone: (716) (800) Underwriting Fax: (716) Office Hours:Monday Friday, 8:00 a.m. 4:00 p.m. Website: Claims Phone: (716) (800) Claims Fax: (716) **After Hours Claim Service: CPIC will handle all after hour Claims calls at the numbers listed above. STAFF DIRECTORY Chautauqua Patrons Insurance Company Company Directory Office Hours: Monday Friday 8 AM 4 PM Website: Address: 529 West Third St. Jamestown, NY Underwriting Phone: (716) Underwriting Fax: (716) (800) Claims Phone: (716) Claims Fax: (716) (800) ** After Hours Claim Service: CPIC will handle all after hours claim service at the numbers listed above ACCOUNTING TITLE E mail EXT. Megan Hirsch VP of Finance and Human Resources mhirsch@cpins.com 229 Alecia Lindahl Accounts Receivable Specialist alindahl@cpins.com 242 CLAIMS Beth Starks VP of Claims bstarks@cpins.com 244 Melissa Mitchell Claims / Clerical Asst. mmitchell@cpins.com 233 EXECUTIVE Mark T. Prechtl, CPCU Executive VP / CEO mprechtl@cpins.com 227 INFORMATION TECHNOLOGY Dean Benson IT Manager dbenson@cpins.com 225 MARKETING Brian Willink, CPCU Assistant Exec VP / VP of Marketing bwillink@cpins.com 248 Lisa Tamilia VP Regional Sales ltamilia@cpins.com (315) PO Box 3 Fayetteville, NY RECEPTIONIST Linda Ford Administrative Assistant lford@cpins.com 221 UNDERWRITING eff. 2/2018 COMMERCIAL LINES Kimberly Hagelin Commercial Lines Underwriting Manager khagelin@cpins.com 224 Leslie Lobb Commercial Lines Underwriter llobb@cpins.com 228 Natalie King Commercial Lines Underwriter Assistant nking@cpins.com 246 PERSONAL LINES Christine Nary, CPCU Personal Lines Underwriting Manager cnary@cpins.com 231 Amy Szoszorek Personal Lines Underwriter aszoszorek@cpins.com 239 Megan Hall Personal Lines Underwriting Trainee mhall@cpins.com 226 Jessica Cersosimo Personal Lines Underwriting Asst. jcersosimo@cpins.com

CHAUTAUQUA PATRONS INSURANCE COMPANY PROFILE

CHAUTAUQUA PATRONS INSURANCE COMPANY PROFILE GENERAL INFORMATION Company established: 1877 2016 WP: $10.2 Million Policies Cooperative Assessment Plan A.M. Best rating: A (Excellent) Demotech rating: A"