Company name. Headquarters address. Postal code and city. P.O. Box + postal code/city. Company owner s name. Application contact person + Tel.

Transcription

1 ANVR Membership Applicatin Frm Cmpany Infrmatin Cmpany name Headquarters address Pstal cde and city P.O. Bx + pstal cde/city Cmpany wner s name Applicatin cntact persn + Tel. Cncern/Partnership Tel. fr cnsumers address fr cnsumers Cmmercial Tel. Cmmercial address Website All registered trademarks Emergency Tel. utside business hurs: Guarantee scheme via Emergency regulatin (if applicable) IATA-number (if applicable) VAT number Number f full-time emplyees Briefly explain reasn fr membership applicatin Tel. 1: Tel 2:... Registratin n.:. Registratin n.: - 1 -

2 Cmpany Incme Statement Fill in the data f the mst recent financial year belw, r enclse a cpy f the mst recent statement t yur guarantee fund (SGR/SGST). If yu are a new cmpany please fill in the frecast fr this year and the next. Just t be clear: The numbers under Categries crrespnd t the Categry numbers in the SGR/SGST statement. Dynamic Packaging sld under yur wn name must be submitted under 4a 1. Turnver specificatin (fill in financial year frecast) Categry Prducts sld directly t the cnsumer under yur wn name (4a 1 ) Prducts sld via travel agents under yur wn name (4a 2 ) Resale f package turs and car trips by SGR/SGST tur peratrs (4b) Resale f package turs and car trips by nn-sgr/sgst tur peratrs residing in The Netherlands (4c 1 ) Resale f package turs and car trips by tur peratrs situated abrad (4c 2 ) Additinal prceeds, falling under the SGR/SGST guarantee scheme (4d) Additinal prceeds, nt falling under the SGR/SGST guarantee scheme (4e) Grss incme fee Calamity Fund Grss travel turnver.... Ttal grss turnver

3 Transfer Turnver Data SGR/SGST t ANVR Authrisatin The ANVR General Assembly f Members decided in 1999 t use the turnver statement fr the independent Travel Refund Guarantee Fund/Guarantee Fund Specialised Tur Operatrs as the basis fr ANVR s membership fee calculatin. The SGR/SGST is willing t transmit this turnver statement t ANVR if every ANVR member receives an authrisatin t this end. We therefre request that yu fill ut the authrisatin frm belw and submit it t ANVR tgether with yur membership applicatin frm. We will send this authrisatin (t btain yur turnver data) n t SGR/SGST. Authrisatin I hereby authrise (t be named ANVR member) the independent Travel Refund Guarantee Fund (SGR)/Guarantee Fund Specialised Tur Operatrs (SGST) Admiraliteitskade 73, Rtterdam, t transmit the turnver data dispensed by the ANVR member t SGR/SGST t the General Dutch Assciatin f Travel Enterprises (ANVR), situated at Baarnsche Dijk 10F, Baarn, t determine ANVR s membership fee in accrdance with the binding decree turnver statement as taken in ANVR s General Assembly f Members dated December 17, This authrisatin will remain valid until express cancellatin by the ANVR member. This cancellatin must be made knwn t SGR/SGST in writing by registered mail. Cmpany name Headquarters Address Pstal cde and city ANVR number Date Signature Name Psitin - 3 -

4 Dcuments t be enclsed with the ANVR membership applicatin Excerpt f Chamber f Cmmerce dcument (nt lder than three mnths) shwing which natural persn is the wner f the enterprise; Recent annual financial statements (balance sheet, incme statement and accunt); New cmpanies (less than tw years) are required t submit a business plan with a realistic and substantiated turnver frecast fr tw years fcused n attaining at least 250,000.- in sales and with the prspect f rbust management in regard t cntinuity; A Certificate f Gd Cnduct (CGC). Fr sle prprietrship a CGC f the wner. Fr crpratins/partnerships a CGC fr fficers/partners. The frms are n the ANVR website. Fr mre infrmatin please visit A cpy (qutatin) f the liability insurance plicy which meets the ANVR minimum fr liability insurance. Yu can find these minimum n the website under Becming a Member. If yu want t participate in the Cllective Liability Insurance fr ANVR travel agents yu can indicate this belw; Cpy f IATA recgnitin (if applicable); A signed authrisatin in which yu agree t transfer the turnver data f yur guarantee fund t ANVR n behalf f the applying cmpany. We will use this infrmatin exclusively t determine yur cntributin t ANVR; If the applying cmpany transprts clients frm The Netherlands by cach itself: a cpy f SKTB (Cach Cmpany Assciatin Certificatin) registratin r a cpy f ISO 9001 certificatin citing the ANVR security dcument; Cpy f yur turnver figures t SGR (insfar as yu have nt filled in the Cmpany Turnver Figures); Cpy f prf f registratin fr calamity cverage (Calamity Fund r Dutch Calamity Insurance); Agreement t participate in the Cllective Liability Insurance fr ANVR travel agents. I hereby acknwledge that I have read and accepted the membership bligatins included in Appendix 1. I have enclsed all necessary dcuments r will frward these dcuments as sn as pssible. Finally, I have taken nte f and agree with the ANVR Statutes, the Internal Regulatins and in particular the ANVR Cmpanies Cde f Cnduct and the Cntributin Cmmitments therein, determined by the ANVR member assembly and recrded n the ANVR website. Cmpany name Date Signature Name Psitin Please send this signed frm t ANVR, P.O. Bx 543, 3740 AM Baarn. Yu can als send a PDF f the frm t secretariaat@anvr.nl - 4 -

5 Appendix 1: ANVR s membership bligatins The There a certain cnditins t becming and remaining a member f ANVR. These cnditins and hw yu can meet them are specified belw. Our are indicated in the Statutes, Internal Regulatins including the ANVR Cde f Cnduct, and in sme additinal literature. Cde f Cnduct fr ANVR Cmpanies Requirement Yu knw wh yu are ding business with We always infrm custmers that we are members f ANVR. We always state ur name/address, , telephne number and Chamber f Cmmerce member number n guides, websites and bking cnfirmatins. We make sure we are als available t clients after business hurs in case f emergency. With activities utside the cmpany r ffice we always clearly indicate under whse respnsibility the activity falls. Fair business practice As tur peratrs we cmply with the current ANVR travel prcedures. Fr ther nn-cmmercial bkings we use the current ANVR bking prcedures. We may use additinal, alternative prcedures but nly when this is t the client s advantage. Fr cmmercial bkings we use the current ANVR B2B prcedures, where agreed discrepancies with the ther party are permitted. Rules fr travel ffers As far as travel ffers are cncerned we strictly adhere t the Travel Offers Advertising Cde rule and cmply with the rulings f the Advertising Cde Cmmissin. We als perate accrding t the Authrity fr Cnsumers and Markets rules fr travel ffers. Yur health is ur cncern The health and safety f ur custmers is ur tp pririty. In case f emergency we fllw the advice f the ANVR Emergency Plan. We have an emergency plan fr package turs. - We strictly fllw the ANVR s guidelines fr preventing Leginnaires Disease; - We act in accrdance with the Leginnaires Disease prtcl and meticulusly fllw ANVR s decrees. Sustainable We fllw the ANVR guidelines in rder t cnduct turs in a sustainable way. Hw t meet it - reprting f this infrmatin in accrdance with the cmpany s stipulatins; - psting emergency numbers, als t ANVR; - enclse Chamber f Cmmerce excerpt with applicatin frm. - applying and reprting this data - acting accrding t these - acting accrding t ANVR s Emergency Plan; - if yu are a tur rganiser, a cpy f yur registratin with the Calamity Fund r the Dutch Insurance fr Calamities. - acting accrding t ANVR guidelines - 5 -

6 Safe transprt by bus prsafe transprt by bus is imprtant. We perate exclusively with cach cmpanies that are in pssessin f the Cach Cmpany Assciatin Certificatin (SKTB), r have a certificatin accrding t ISO 9001 plus the ANVR Safety Dcument linked t it. In cuntries where these quality standards are unknwn, we see t it that the independent travel segments, such as lcal excursins and transfers, are executed as safely as pssible. Independent dispute settlement We try t prevent cmplaints. If there is a cmplaint we ensure a timely and crrect cmplaint prcedure is fllwed. If there is a dispute the client can submit his cmplaint t the Travel Disputes Cmmittee (SGC). Rulings by the Disputes Cmmittee will be hnured by us in a timely manner. Qualified emplyees Fr crrect delivery f ur services we make sure ur emplyees becme prfessinally cmpetent and stay that way. We d nt use blacklisted airline cmpanies We d nt ffer package turs carried ut by airline cmpanies that are n the EU s blacklist (guideline 2111/2005), unless the client is specifically bligated t use this cmpany, the client cannt be ffered a suitable alternative, r the transprt takes place at the explicit behest f the client. We will nly ffer these exceptins if ur liability insurance cvers flying with such an airline. - if yu transprt clients frm The Netherlands by cach yurself: hlder f SKTB (Cach Cmpany Assciatin Certificatin) registratin r a cpy f ISO 9001 certificatin citing the ANVR security dcument; - if yu transprt yur clients frm The Netherlands yu can nly allw cmpanies that have an SKTB r an ISO 9001 certificatin t d s; - fr bus turs utside The Netherlands: acting accrding t requirement. - as an ANVR member yu are autmatically registered with the SGC; - yu have an internal cmplaints prcedure - If a client submits a cmplaint t the Disputes Cmmittee, yu are bligated t prmptly cmply with the rulings. - yu are respnsible fr the nging prfessinal cmpetence f yur emplyees. In case f dubt the ANVR may evaluate this. - acting accrding t these Clear privacy and ckie plicy (mandatry frm 1/1/2016) We prtect the privacy f ur custmers. We infrm ur custmers and visitrs t ur website abut the manner in which we handle their persnal infrmatin thrugh a privacy and ckie plicy. We nly transmit custmer infrmatin if this is f imprtance fr a crrect delivery f ur services, r the services f the suppliers we are engaged with. We have reprted the prcessing f persnal infrmatin t the Dutch Data Prtectin Authrity. Clients have the right t access the infrmatin we have gathered abut them. They als have the right t change r remve this infrmatin. - acting accrding t these ; - clear statement abut this in all declaratins; - reprt prcessing f files with persnal data t the Dutch Data Prtectin Authrity (CBP) frm 1/1/

7 Making secure payments (mandatry frm 1/1/2016) We ensure ur clients can bk and pay in a secure manner by having SSL encryptin n ur website. This is shwn as a padlck symbl n the address bar (HTTPS). Guarantee fr clients in case f inslvency Fr package turs and separate accmmdatins we ffer the clients a suitable alternative in case the supplier finds himself in financial difficulties. If we urselves cannt meet ur respnsibilities due t inslvency, we ensure the tur is executed by anther rganisatin, pay back the travel expenses, r, if part f the trip has already been undertaken, a prprtinal part f it via a guarantee fund r equivalent. In ur publicatins and n the ANVR website clients can see in which way these guarantees are given. We are well insured We have liability insurance that meets the ANVR s minimum and is cntinually mnitred by the ANVR. - SSL encryptin if clients are able t bk and/r pay n the website - if yu are a travel rganiser r sell separate accmmdatins r arrange them: cpy f registratin with SGR, SGST r a cmparable guarantee - liability insurance that meets the ANVR s minimum (these can be seen n ur website Becming a Member. Yu can als submit an insurance qute that ges int effect as sn as yur ANVR membership has been accepted; - travel agents can participate in the ANVR Cllective Insurance fr Travel Agents. Additinal Requirements Art 3.2 Internal Regulatins: The applicant (cmpany, sharehlder, directrs) has a gd reputatin. Art 3.3 and 3.4 Internal Regulatins: The present members have n legitimate bjectins t the applicant becming a member. The bard can deny the applicant (cmpany, sharehlders, directrs) membership if he has utstanding debts with the current members and with the assciatin regarding earlier bankruptcy, cvering a perid f three years befre the applicatin. - in the case f sle prprietrships a Statement f Gd Cnduct (VOG) f the wner; - in the case f crpratins/partnerships a statement cncerning the cnduct (VOG) f the fficers/partners. The frms are n the ANVR website. Fr mre infrmatin please visit: - n bjectin frm members within a week f publicatin f the applicatin - 7 -

8 Art 3.5 Internal Regulatins: The annual turnver f the applicant is at least Fr a new cmpany a business plan must be submitted tgether with, fr the evaluatin f the bard f the assciatin, a realistic and well-funded turnver frecast fr tw years aimed at the realisatin f the minimal turnver r number f bkings mentined in the first sentence. Mrever an existing cmpany must als submit its mst recent annual accunt. Every cmpany must, fr the evaluatin f the bard f the assciatin, have the prspect f rbust management in regard t lng-tem prspects. Art. 4.2: (statistics, department infrmatin) Members are bund t cperate with the cmpulsry surveys as decided by the General Assembly f Members. Art 4.3: When taking ver activities frm travel agents that have gne bankrupt, members are bligated t take int accunt the legitimate interests f the travel rganisers. Members wh take ver these activities must give the persnal infrmatin f the travellers bked n turs t travel rganisers prmptly and withut any csts. The travel rganisers are bligated t execute the travel agreement and s have a right t the interest in btaining this data. Members will nt take ver activities frm travel agents if they d nt als receive frm the fiduciary and/r thers the stipulatin that the persnal infrmatin is either made available t the travel rganisers immediately and withut any csts, r that a member wh takes ver the activities takes these respnsibilities upn himself. If a member vilates this stipulatin, n ANVR number will be issued at the branch in regard t the activities. The General Assembly f Members has decided that the turnver figures cmpanies present t SGR/SGST are used as the basis fr calculating the cst f the membership fee. On the basis f this authrisatin SGR/SGST transfers the turnver figures t the ANVR. Members will, when they develp cmmercial activities utside their ffice, always indicate clearly and transparently under whse respnsibility these activities take place. T meet the ther (e.g. payment f membership fee, immediate reprting f changes etc.) mentined in the ANVR Regulatins and the Internal Regulatins. - annual figures r pening balance in accrdance with this requirement - participating in department surveys - acting accrding t these - signing the Authrisatin - acting accrding t these - acting accrding t these - 8 -