PAYMENT BY CARD TERMS & CONDITIONS

Transcription

1 PAYMENT BY CARD TERMS & CONDITIONS Versin June 2013 Effective frm 1 st June 2013 Issued n 1 st June 2013

2 Terms & Cnditins fr use f Credit/Debit card fr Payments (POS) Intrductin This Service is ffered by Punjab Natinal Bank (Internatinal) Limited (Bank) having its registered ffices at 1 Mrgate, Lndn EC2R 6JH Great Britain. By cmpleting the infrmatin required fr the transactin, prviding access t the funds, prviding prf f identificatin & address as required and by accepting the Terms and Cnditins, the custmer cnsents t the executin f the transactin. Service This agreement is fr Bank t prvide custmer with the service, which allws custmer t carry ut financial transactins in his accunt with Bank r remit mney as per custmer s instructins. In rder t use this service, custmer is required t submit duly filled in Pay-In-Slip in case f Bank transfer and the Mney Transfer Frm (MTF) in case f remittance Our agreement with the custmer is that we will take reasnable care t prvide this Service. These cnditins apply t bth services f Remittance transfer and Accunt Payment transfer, except Bank says therwise. Custmer must be adult (18 years f age r mre) t use this service. By accepting these terms, custmer declares and certifies the authenticity, accuracy and cmpleteness f the infrmatin supplied in the applicatin and/r signed dcuments as well as all phtcpies f dcuments supplied. This service is fr remitter s persnal use nly. One cannt send a transfer n behalf f a third party. Custmer agrees t use this service nly fr bna fide and lawful purpses. N ne may use this service t cnduct gambling activities r any illegal activity. Bank is required t screen all transactins against lists f names prvided by the gvernments f the cuntries and territries in which we d business, including the US Treasury Department s Office f Freign Assets Cntrl (OFAC) and the H M Treasury, UK. If a ptential match is identified, Bank investigates the transactin and requests custmer t prvide additinal identificatin and ther infrmatin, delaying transactins. This is a legal requirement fr all transactins prcessed by Bank. Bank may reprt suspicius activity t apprpriate law enfrcement rganizatins r ther gvernment agencies. Custmer acknwledges and agrees that infrmatin abut him and the services Bank prvides t him, may be prvided by Bank frm time t time t regulatry r gvernmental authrities, bdies r agencies where Bank is required by law t d s r Bank feels that such disclsure may help t cmbat fraud, mney laundering ffences r ther criminal activity. Custmer will nt initiate a mney transfer r accunt payment transactin in breach f these Terms and Cnditins. These Terms & Cnditins It is imprtant that custmer reads and understands these Terms and Cnditins befre he accept them. Bank may change these Terms and Cnditins frm time t time. Agreement This agreement is between Punjab Natinal Bank (Internatinal) Limited and custmer. Custmer is nly authrised t use Credit/Debit card payment service nly if custmer agrees t be bund by these Terms & Cnditins. Custmer will nt use this service fr any purpse that is unlawful r fr any use that is in breach f these Terms & Cnditins. Custmer agrees that he has the legal capacity t use this service under these Terms & Cnditins. Custmer agrees t be fully respnsible fr his use f this service. Custmer agrees t pay Bank charges fr each transactin which he initiates under this Service. Custmer must pay fr the principal amunt f a transactin and Bank s fees and charges as stated in the Schedule f Charges. Custmer authrises Bank t charge his card issuer fr the principal amunt and Bank charges fr each transactin befre Bank carry ut the transactin. Charges If paying by credit card, custmer s credit card will be charged as sn as we accept request fr the transfer. Custmer s card issuer may charge fees in cnnectin with his payment fr a transactin.

3 After executing a transactin, if Bank is unable t cllect payment frm custmer s debit r credit card r that payment is later reversed by the card issuer, custmer will be respnsible fr payment f Bank s cst and lsses. Remittance Transactins The applicable exchange rate and the cnverted amunt will be stated in the Mney Transfer Frm and the payment amunt in the Receipt. The prevailing Rupee exchange rate is available frm ur website and/r by telephning the Bank. Amunt is cnverted at Bank s then current rate f exchange. Bank s rate f exchange is based n cmmercially available interbank rates plus a margin. The currency will be cnverted at the time f transfer and the receiver/beneficiary will receive the Indian Rupee currency amunt shwn n this Mney Transfer Frm. This Service is fr sending mney t custmer s wn accunt r t an individual/institutin knwn t the custmer. This service shuld nt be used fr making a cmmercial payment that directly r indirectly facilitates the purchase f gds and services. There are limits n remittance amunt as per schedule f charges. T remit funds t beneficiary s Bank accunt in India (remittance transfer). The remittance can nly be in Indian Rupees t India. Once transactin has been accepted by the Bank and the mney has been cllected frm custmer s credit card r debit card, the remittance transactin will be carried ut n the same day r custmer s accunt will be credited n the same day, subject t limits as per Schedule f Charges. There is n charge fr the remittance (thrugh this service) t the remitter/sender fr remittance t Indian branches f Punjab Natinal Bank. Charges fr remittance t ther Indian Banks are as per schedule f charges. The Sender/remitter will bear all ther fees fr the mney transfer, if payable. Custmer is hereby made aware that nce a transactin fr remittance is entered by accepting payment thrugh card the transactin cannt be reversed and he r she is respnsible fr resulting exchange rate transactins. Accunt Transactins T receive funds int his bank accunt (accunt transfer) There are limits n transactin amunt as per Schedule f Charges If a transfer made in cnjunctin with the initial Accunt Opening Applicatin, the prcess will be delayed until custmer s identity, address and funding infrmatin has been fully verified by the Bank. Refusal, Terminatin and Suspensin Bank may refuse t prvide this Service (in whle r in part) with immediate effect and withut prir ntice t custmer if Bank reasnably believes that: any event affecting custmer s insufficiency f funds; Any attempt t transfer r charge funds frm a card that des nt belng t custmer; Any attempt t transfer r charge funds frm a card which has expired; Any attempt t transfer r charge funds frm a credit card having an insufficient available line f credit; Card issuer attempts t charge back a transactin n the basis f a dispute related t a transactin; Incrrect r false infrmatin abut custmer, abut debit r credit card details r abut a recipient/beneficiary; custmer is in breach f any prvisin f these Terms and Cnditins; custmer r the recipient are using the service fr any illegal r gambling purpses r Custmer s debit r credit card payment is blcked r reversed. It may breach any applicable law, rder f a curt r requirement f any regulatry r gvernmental authrity, bdy r agency having jurisdictin ver Bank, r if Bank therwise cnsiders such actin necessary t prtect its interests. If Bank refuses t prvide this service fr any f these reasns, wherever practicable, it will infrm custmer that it has dne and why, unless Bank is prevented frm ding s fr sme legal reasn. Bank may refuse t prvide this Service t any persn withut giving a reasn, in particular t prevent fraud, mney laundering r terrrist financing r t cmply with any applicable law, rder f a curt r requirement f any regulatry r gvernmental authrity.

4 Custmer agrees that Bank will nt be held respnsible r liable t him r any ther persn fr such actin except as required by law r regulatry requirements. Charge Back As we are prviding the service nt dealing with gds, custmer will nrmally nt be able t request fr Charge Back. If at all there is a charge back then the card prcessing cmpany will seek authrizatin frm bank. Data Prtectin Custmer s persnal infrmatin is prcessed in accrdance with the Data Prtectin Act 1998 and is cntrlled by the Bank. Bank uses persnal Infrmatin prvided in the mney transfer instructin, tgether with ther infrmatin which is cllected r generated during the curse f yur relatinship with Bank. Bank may als use Infrmatin in cnnectin with ther services, prducts fr which custmer has signed up fr. Bank will hld and retain infrmatin that the custmer gives abut anther persn such as the details f the receiver/beneficiary f the mney transfer service. Bank will use the name and address prvided fr cmmercial cmmunicatins with custmer. Bank may send cmmercial cmmunicatins regarding its prducts and services by phne/ /sms/mms t the custmer as per the marketing preferences pted by the custmer. If custmer des nt wish t receive such cmmunicatins then he shuld cntact the Bank. By accepting these terms custmer expressly authrises the Bank t disclse his persnal infrmatin t credit Agency t cnduct such checks in rder t examine the truthfulness and accuracy f the infrmatin and/r dcumentatin supplied. Custmer agrees freely, unequivcally and specifically that he gives his infrmed cnsent t the Bank t cmmunicate his persnal infrmatin fr the purpses f including them in the a file t be shared with similar credit reference agencies if it transpires that the infrmatin and/r dcumentatin supplied is lacking in truthfulness and accuracy. Bank will disclse Infrmatin t third parties lcated utside the EEA, with whm it has a cntractual relatinship t prtect Infrmatin such as t carry ut custmer s transactins r t verify infrmatin frm publicly available surces. Bank may disclse Infrmatin t third parties, where reasnably necessary, fr the purpses f the preventin and detectin f crime, prsecutin f ffenders, fr purpses f natinal security r when required by law. Bank retains Infrmatin, the marketing preferences and transactin histry f the custmer accrding t the bank s recrd retentin plicy fr n lnger than is necessary fr the purpses fr which the data were cllected and in cmpliance with applicable laws. Custmer cnsents t the Infrmatin being transferred t India which is utside the EEA. The Infrmatin will be transferred fr the purpses indicated in these Terms and Cnditins and t enable Bank t prvide services, prducts and als fr maintaining the custmer relatinship, marketing purpses, cmpliance with legal requirements. Bank des nt accept any respnsibility t custmer fr any unauthrised use f r access t data relating t him r his transactins which is held by Bank (unless such use r access is caused by Bank s negligence, fraud r failure t cmply with laws relating t the prtectin f custmer s data). Custmer has a right t access and t ask fr a cpy f his/her Infrmatin fr which Bank may charge a small sum t the extent permitted by applicable law. In accrdance with Data Prtectin Regulatin custmer may exercise his right t access, rectify, cancel r refuse his persnal infrmatin, by cntacting us. Cmplaints Bank is keen and serius abut reslving custmer issues fairly and as quickly as pssible. Bank keeps custmer s interest at heart and cnstantly tries t keep its custmer happy and satisfied. In the unlikely event that custmer is dissatisfied with Bank s service, please cntact Bank as sn as pssible. Fr full details f Bank s cmplaints prcedure r cnsumer prtectin advice, r t submit a cmplaint, custmer can call Bank n telephne number (calls t this number may be chargeable); write an t cmplaints@pnbtech.c.uk r help@pnbint.cm r Write t Bank at: Custmer Services Department, Punjab Natinal Bank (Internatinal) Limited, 1 Mrgate, Lndn EC2R 6JH Great Britain.

5 Bank will keep custmer infrmed n the prgress f his cmplaint and try t reslve cmplaint as quickly as pssible. If Bank is unable t reslve it within fur weeks and needs mre time then Bank will let the custmer knw. Bank will keep custmer infrmed f prgress and aim t send final respnse t custmer within eight weeks. Cases taking lnger t reslve, a full explanatin will be given regarding the reasn fr delay in cmpleting investigatin and telling custmer when Bank will have dne s. Eventually if Bank is unable t reslve custmer s cmplaint t his satisfactin r haven t sent Bank s final respnse t custmer after eight weeks frm the date f custmer s riginal cmplaint t Bank, custmer may cntact Financial Ombudsman Service, Suth Quay Plaza, 183 Marsh Wall, Lndn E14 9SR. Phne: ; Website: cmplaint.inf@financialmbudsman.rg.uk. Custmer shuld d s within 6 mnths frm the date f the final respnse. Acrnyms Bank card: a Visa, MasterCard r any ther credit/debit card issued by r thrugh a UK bank r building sciety; Card issuer: the issuer and wner f a card; Prhibited purpse: any unlawful, illegal r prhibited purpse; Receiver: the persn identified as the beneficiary f a mney transfer which is initiated by a Sender using the PNBIL service; Sender: the persn wh initiates the mney transfer by using the Bank s service; Transactin: mney transfer that yu initiate under the bank s service; PNBIL, We, Our r Us: refers t Punjab Natinal Bank (Internatinal) Limited Service: the varius services ffered by the Bank; Yu r Yur: refers t any persn wh uses services f the Punjab Natinal Bank (Internatinal) Limited. His: refers t her, their r custmer s EEA: Eurpean Ecnmic Area Legal Jurisdictin These Terms & Cnditins are gverned by the English laws and custmer agrees that all disputes arising ut f r relating t this service will be dealt by the English curts nly. Bank will cmmunicate in English language with its custmers. Regulating Authrity Bank is authrised by the Prudential Regulatin Authrity (PRA) and regulated by Financial Cnduct Authrity (FCA) and PRA in the United Kingdm (PRA Register reference ). The FCA Register is available at Cntact Details f Streamline (Service Prvider): Telephne Number is Bank s cntact details Address is help@pnbint.cm; Website is