Citizens Property Insurance Corporation Core Insurance Solution Update. v ISAC

Transcription

1 Citizens Property Insurance Corporation Core Insurance Solution Update v ISAC

2 Delivery Update Topics: Personal Lines Claims and Policy/Billing Status Update Schedule Overview Budget Highlights 2

3 Delivery Update Personal Lines Status Personal Lines Claims Update Personal Lines Legacy Claims Conversion As of 9/5, Personal Lines claims conversion completed 6 migration cycles. Remaining conversion activities planned to complete by end of September: PL Wind 2751 Claims; CL Wind 170 Claims 3

4 Delivery Update Personal Lines Status Personal Lines Policy/Billing Status Update (Target Go-live December 2014) Schedule change to 12/8/2014 implementation for polices effective 2/1/2015 all lines Key milestones and activities Various testing phases such as surgical, end-to-end, and regression are wrapping up Model office testing starts 9/15 and ends 10/31, participants include representatives from all business units and business partners such as McNeill. Agent participation starts middle of Oct. Performance testing : 70% online testing complete; on schedule to start batch process testing Policy Conversion : First month of Book of Business processing; % success rate on February thru May data load, February renewals 78% successful processing; continue to adjust validations and correct data issues; testing continues thru 11/4 Training: Development and SME review of training storyboards and job aids continues on schedule; started the development of on-line modules on schedule Workforce Transition (WFT): Discovery sessions with Business Units to discuss change impacts are in process with Underwriting, Billing, Mail Room, CAS; draft WFT Findings and Next Steps for each are under development DW & Reporting: Development on track to complete 9/30; On track to start report development 9/12 Knowledge transfer Project established a few months ago to manage knowledge transition activities to ensure a successful transition to normal operations 4managed by Citizens employees

5 Core Insurance Program Schedule Overview CL Claims Release.5 CL Policy/Billing Release 1.0 Go Live Program Governance and Organizational Change Management 5 In production Nov 13 PL Claims Release 1.5 Mar 14 Go Live Jun Jul Aug Sep Oct Nov Dec In production PL Policy & Billing Release 2.0 We are here Dec 14 Go Live

6 Delivery Update Budget Budget Snapshot Snapshot Budget Highlights 2014 Budget through July (including salary allocation) Actual YTD: $20,118,786 ; 1.27% under budget Overall Program Budget Projections updated to coincide with schedule update, utilizing approved contingency reserve Additional Guidewire resources were added to correct defects found during testing & to assist with complex performance and data/reporting issues Employee and contractor overtime instituted during July and August Extended contractors to fill vacancies due to employee turnover The 2014 projections on slide 8 include the above mentioned adjustments Post-Core (Citizens Insurance Suite) Program Resourcing (seeking through RFQ) Goal: Assure timely availability of highly qualified resources to support planning and execution for the ongoing support, enhancement, and product version upgrades to the Citizens Insurance Suite Risk Management: Support the strategy of cost effectively managing risks associated with staffing: employee retention, knowledge and skill level requirements, ready capacity for project resource requirements. 6

7 Delivery Update 2014 Budget Summary thru July 2014 (1/2) 7

8 Delivery Update Total Program Budget Summary thru July 2014 (2/2) 2012 Budget 2013 Budget 2014 Budget Total Budgeted 2012 Actuals 2013 Actuals 2014 Projected Total Revised Projected Budget % Variance $ Variance from from Total Total Budgeted Budgeted $ 29.81% Salaries $ 7,869,318 $ 6,445,814 $ 4,000,000 $ 18,315,132 Salaries $ 3,946,065 $ 4,909,860 $ 4,000,000 $ 12,855,925 (5,459,207) Employee Benefits $ 5,000 $ $ 5,000 $ 10,000 Employee Benefits $ 470 $ 5,507 $ 5,000 $ 10,977 $ % Payroll Taxes $ $ $ Payroll Taxes $ $ $ $ $ 0.00% Contingent Staffing $ 83,200 $ $ 17,800,000 $ 17,883,200 Contingent Staffing $ 5,572 $ $ 22,926,946 $ 22,932,518 $ 5,049, % Training $ 123,500 $ 76,000 $ 39,000 $ 238,500 Training $ 31,333 $ 61,930 $ 39,000 $ 132,263 $ (106,237) 44.54% Recruiting $ $ $ $ Recruiting $ $ $ $ $ 0.00% Printing $ 2,000 $ 2,000 $ 2,000 $ 6,000 Printing $ $ 240 $ 2,000 $ 2,240 $ (3,760) 62.67% Operating Supplies $ 379,650 $ 86,600 $ 33,600 $ 499,850 Operating Supplies $ 467,056 $ 35,470 $ 33,600 $ 536,126 $ 36, % Subscriptions & Dues $ 6,000 $ $ $ 6,000 Subscriptions & Dues $ $ $ $ $ (6,000) % Postage $ $ $ $ Postage $ 7 $ 26 $ $ 33 $ % Telecommunications $ $ 81,200 $ 81,200 $ 162,400 Telecommunications $ 3,122 $ 1,392 $ 81,200 $ 85,714 $ (76,686) 47.22% Legal $ $ $ $ Legal $ $ $ $ $ 0.00% Insurance $ $ $ $ Insurance $ $ $ $ $ 0.00% Travel & Meals $ 1,124,400 $ 165,721 $ 95,958 $ 1,386,079 Travel & Meals $ 142,702 $ 160,959 $ 95,958 $ 399,619 $ (986,460) 71.17% Professional Consulting $ 21,421,670 $ 34,316,184 $ 1,600,000 $ 57,337,854 Professional Consulting $ 21,519,102 $ 31,552,660 $ 1,495,337 $ 54,567,099 $ (2,770,755) 4.83% Miscellaneous $ $ $ $ Miscellaneous $ $ $ $ $ 0.00% Rent Facilities $ 603,726 $ 526,986 $ 423,673 $ 1,554,385 Rent Facilities $ 500,301 $ 442,373 $ 423,673 $ 1,366,347 $ (188,038) 12.10% Rent Ofc Equip & Furn $ 15,000 $ 23,580 $ 14,484 $ 53,064 Rent Ofc Equip & Furn $ 14,933 $ 15,229 $ 14,484 $ 44,646 $ (8,418) 15.86% Producer Fees Collected $ $ $ $ Producer Fees Collected $ $ $ $ $ 0.00% Maintenance & Repairs $ 249,250 $ 110,726 $ 23,400 $ 383,376 Maintenance & Repairs $ 109,931 $ 95,877 $ 23,400 $ 229,208 $ (154,168) 40.21% Bank Charges $ $ $ $ Bank Charges $ $ $ $ $ 0.00% Software Maint & $ 2,567,789 $ 4,443,969 $ 4,271,417 $ 11,283,175 Software Maint & Licensing $ 3,498,070 $ 4,026,154 $ 4,271,417 $ 11,795,641 $ 512, % FMAP Funding $ $ $ $ FMAP Funding $ $ $ $ $ 0.00% ULAE Expense Allocation $ $ $ $ ULAE Expense Allocation $ $ $ $ $ 0.00% Total AdminExpenses $ 34,450,503 $ 46,278,780 $ 28,389,731 $ 109,119,014 Total Admin Expenses $ 30,238,664 $ 41,307,677 $ 33,412,014 $ 104,958,355 $ (4,160,659) 3.81% Without Salary Allocation $ 26,581,185 $ 39,832,966 $ 24,389,731 $ 90,803,882 Without Salary Allocation $ 26,292,599 $ 36,397,817 $ 29,412,014 $ 92,102,430 $ 1,298, % Capital Acquisitions Capital Acquisitions EDP $ 1,687,300 $ 950,000 $ 755,000 $ 3,392,300 EDP $ 644,694 $ 335,241 $ 755,000 $ 1,734,935 $ (1,657,365) 48.86% Software $ 2,375,000 $ $ $ 2,375,000 Software $ 1,239,360 $ $ $ 1,239,360 $ (1,135,640) 47.82% Office $ 415,000 $ 50,000 $ $ 465,000 Office Furn/Equip/Leasehol $ 496,970 $ $ $ 496,970 $ 31, % Total Capital Acquisitions $ 4,477,300 $ 1,000,000 $ 755,000 $ 6,232,300 Total Capital Acquisitions $ 2,381,024 $ 335,241 $ 755,000 $ 3,471,265 $ (2,761,035) 44.30% 8

9 Delivery Update Budget Summary Action Items thru July 2014 Description Prior Action Item Amount Approved Prior Term Core Insurance Program Professional Consulting Action Item Approved 12/14/2012* Addendum to Core Insurance Program Professional Consulting Action Item Approved 9/20/2013 Total Approved Total Invoices Received (thru 7/31) Amount Remaining Services Guidewire Services & Expense $10,400, years $1,000,000 $2,109,892 $13,509,892 $12,650,072 $859,820 Oracle Professional Services $510, years $161,369 ($276,082) $395,918 $395,918 $0 Thunderhead Document Generation Prof Srvcs $226, years $40,551 $189,904 $456,904 $341,744 $115, /2013 Implementation Services Partner CL (Capgemini) $8,820,000 2 years $0 ($483,580) $8,336,420 $7,550,014 $786, /2014 Implementation Services Partner PL (Capgemini) $0 - $5,500,000 ($1,390,300) $4,109,700 $3,675,075 $434, Staff Augmentation & Temporary Staffing Total $11,500,000 1 year $0 $0 $11,500,000 $10,668,734 $0 2013/2014 Temporary Staffing-Daily Services $0 - $3,000,000 $592,767 $3,592,767 $2,585,027 $1,007, /2014 STC QA Testing Services (Capgemini) $0 - $3,000,000 $877,928 $3,877,928 $2,541,371 $1,336, /2014 STC DW & Reporting (Ernst & Young) $0 - $2,500,000 $230,673 $2,730,673 $1,305,504 $1,425, /2014 STC IT Consulting Services - All Other $0 - $18,558,700 $5,474,838 $24,033,538 $23,921,539 $111, /2014 Federal Contract, GSA Schedule 70 $0 - $200,000 $1,753,078 $1,953,078 $1,402,037 $551,041 6/2014 Addendum to Core Professional Consulting Action Item including 2-month extension $5,623,584 - $5,623,584 Total Approved via Consent/Action Item $31,457,080 $33,960,620 $9,079,118 $80,120,402 $67,037,035 $12,252,101 Software Guidewire Software & Maintenance $36,611, years $0 $0 $36,611,000 $12,857,000 $23,754,000 Oracle Rating Engine Software $3,420, years $0 $0 $3,420,168 $1,064,725 $2,355,443 Thunderhead Document Generation Software $2,165, years $0 $0 $2,165,488 $782,400 $1,383,088 Total Approved via Consent/Action Item $42,196,656 $0 $0 $42,196,656 $14,704,125 $27,492,531 Technology Infrastructure 2011/2012 Technology Infrastructure Core Related (two action items $2,140,000 + $950,000) $3,090,000 2 years $0 $0 $3,090,000 $2,315,089 $774, /2014 Technology Infrastructure Core Related $0 - $1,450,000 $0 $1,450,000 $ 142,648 $1,307,352 Total Approved via Consent/Action Item $3,090,000 $1,450,000 $0 $4,540,000 $2,457,737 $2,082,263 Facilities Tallahassee Office Space $795,000 3 years $0 $0 $795,000 $607,984 $187,016 Jacksonville Office Space $2,740,000 4 years $0 $0 $2,740,000 $959,259 $1,780,741 9

10 Insurance Program Resource Metrics & Graph FTE by Month/Year As of July 31, Filled (94 Employee, 125 Contractor), 3 Recruiting Estimate: 241 FTE s at Peak* Actuals Forecasts Actual Employee Actual Contractor Open Estimated (Forecasts Updated August 2014) Notes: 1) Counts do not include Subject Matter Experts, FTE = Full Time Equivalency 2) 1.2% vacancy of program positions (Instead of recruiting, the program is extending existing contractors;. As of Feb 2014, vacancy will be calculated based on active recruiting)6 3) 83.6% of total turnover of program staff (Program to Date starting 1/2012); 18.9% total turnover of program staff (YTD-2014 only) 10