Features offered by BU for the Network for inbound parcels - December 2016

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1 Features offered by BU for the Network for inbound parcels - December 2016 Austria Belarus Belgium Bosnia Herzegovina Bulgaria Croatia Czech Republic Denmark Estonia Finland (Chronopost) (DPD) Germany Greece Hungary Ireland Italy Latvia Lithuania Cash On Delivery, from BeLux, DE, NL N N, only for RO, from SI and HU N N N N N, for CLASSIC EUROPE N N N Option Saturday delivery (primetime), in Minsk only, from NL & LU N (to bigger cities) N N N N N N N N Sunday delivery N N N N N N N N N N N N N N N N N N N Service Return / Collection on Request N N y Predict N N N N Pickup parcelshop N N (Service point) N N N N N Alternative place of delivery (chosen by consignee via Predict or after first attempt when available) Neighbour N N N N N N N N N N Safeplace N N N N N N N N N N N N Different address N N N N N Automatic redirection after first attempt Pickup parcelshop N, for 2C parcels N N N N (Service point) N N N, if consignee's or SMS available N N N N N Other location N N N N N N N (Service point) N N N N N N N N N N Number of delivery attempts BtoC (up Delivery Process Number of delivery attempts BtoB (up Calling card left for failed deliveries N N Maximum number of working days for the last redelivery 7 30 calendar days

2 Features offered by BU for the Network for inbound parcels - December 2016 Luxembourg Netherlands Norway Poland Portugal Romania Russia Serbia Slovakia Slovenia Spain Sweden Switzerland Turkey Ukrainia United Kingdom Cash On Delivery, from AT, BE, DE, LU N N N N, from HR, HU N N, but only with DPD CH labels N N N Option Saturday delivery, from BE & NL, from BE & LU N N N N N N N N N, via Predict & upgrade fees apply Sunday delivery N N N N N N N N N N N N N N, via Predict & upgrade fees apply Service Return / Collection on Request Predict N N y N N N N N N N Pickup parcelshop N N N N N (Service point) N Alternative place of delivery (chosen by consignee via Predict or after first attempt when available) Neighbour Safeplace N N N N N N N N N N N N N N N N N N N N N N N Different address N N N N N N Automatic redirection after first attempt Pickup parcelshop Other location, for 2C parcels, for 2C parcels N N N N N N N N N (Service point) N N N N N N N N N N N N N (Service point) N N N N N, only after 2nd attempt Delivery Process Number of delivery attempts BtoC (up Number of delivery attempts BtoB (up Calling card left for failed deliveries N N N N Maximum number of working days for the last redelivery 7 6 by and 3 by sms 10 N 5*

3 List of good excluded - December 2016 Austria Belarus Belgium Bosnia Herzegovina Bulgaria Croatia Czech Republic Denmark Estonia, except LQ and EQ (iii) Batteries N N, except LQ N N N N N (iv) Tobacco products N N N, if its value is, if its value is (vi) Cash, coins, collectable coins and stamps, if its value is, if its value is (viii) Alcohol including wines, beers and spirits N N (ix) Liquids of any kind and ice N N N, if not correctly packed N, with respect for ADR/LQ N N N N N N N N N N (depends on girth) N N N N N N N N N (xiii) Any goods which require temperature controlled transport N N N (xvi) Tenders, pre-qualification dossiers in the context of allocation of contract and copies of examination papers N N N N N N N N (xvii) Parcel of a value higher than

4 List of good excluded - December 2016 (iii) Batteries (iv) Tobacco products (vi) Cash, coins, collectable coins and stamps Finland (Chronopost) (DPD) Germany Greece Hungary Ireland Italy Latvia N N, unless agreed N, except LQ N N N N, except lithium batteries for mobile phones N N N N, if its value is, except LQ N N N (viii) Alcohol including wines, beers and spirits N N N N N N N (ix) Liquids of any kind and ice N N N N N N N (xiii) Any goods which require temperature controlled transport N N N N N N N N N N N N (xvi) Tenders, pre-qualification dossiers in the context of allocation of contract and copies of examination papers (xvii) Parcel of a value higher than N N N N N N N N N N

5 List of good excluded - December 2016 Lithuania Luxembourg Netherlands Norway Poland Portugal Romania Russia Serbia N, except LQ and EQ (iii) Batteries N, except car batteries, except LQ N N (iv) Tobacco products (vi) Cash, coins, collectable coins and stamps (viii) Alcohol including wines, beers and spirits (ix) Liquids of any kind and ice (xiii) Any goods which require temperature controlled transport (xvi) Tenders, pre-qualification dossiers in the context of allocation of contract and copies of examination papers (xvii) Parcel of a value higher than N N, if its value is N N N N, if not correctly packed N, with respect for ADR/LQ N N, as long as it isn't ADR or LQ, and no ice N N N N N N N N N N N N N N N N N

6 List of good excluded - December 2016 Slovakia Slovenia Spain Sweden Switzerland Turkey Ukrainia United Kingdom N, except ADR LQ N, except LQ (iii) Batteries, except ADR LQ N N N (iv) Tobacco products (vi) Cash, coins, collectable coins and stamps N, if its value is N N N N (viii) Alcohol including wines, beers and spirits N N N N (ix) Liquids of any kind and ice N, except ice (xiii) Any goods which require temperature controlled transport N N N N N N N N (xvi) Tenders, pre-qualification dossiers in the context of allocation of contract and copies of examination papers (xvii) Parcel of a value higher than N N, if licence is provided N N N N N N N

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