Health and Safety Report 2016 / Contents. 2. Accidents/Incidents within Thirteen Group HSE Statistics for 2015/16 6

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2 Health and Safety Report 2016 / 2017 Contents Page No 1. Introduction 3 2. Accidents/Incidents within Thirteen Group 3 3. HSE Statistics for 2015/ Health and Safety Inspections 7 5. HSE/Local Authority/Fire Service Activity 7 6. Prosecutions / Notices 7 7. H&S Committees and Working Groups 8 8. Fire 8 9. Overview of Health and Safety Training Key Activities for 2017/ /17 Accident/Incident Report (Appendix A) 2

3 1. Introduction The following report covers health and safety matters within Thirteen Group from 1 April 2016 to 31 March We can continue to report with confidence that statistics contained in this report are a true and fair reflection of the company s health and safety performance over the past twelve months. The Group reports statistics on the following areas: Property Services Thirteen wider staff Thirteen Care and Support Contractors Member of the public (MOP) Key activities/changes Completed fire risk assessment programme. Revised health and safety consultation groups health and safety committees and working groups, all of which are operating effectively. Provided lone working training to over 350 front line employees Reviewed lone working requirements for neighbourhood operation teams. Maintained employee protection register (EPR) system Continued to develop health and safety training requirements Completed legal compliance audits and inspections Identified new external health and safety management system Continued to provide competent and accurate advice and guidance as required Contributed to property compliance review. 2. Accidents/Incidents within Thirteen Group The total number of accidents for 2016/17 is 90, a decrease of 3.2% The total number of incidents reported for 2016/17 is 142, an increase of 145%. This increase reflects the external training on lone working and the continuous promotion on reporting instances of verbal abuse. Further information can be found in Appendix A. The Group reported 16 accidents under RIDDOR; an increase of 33.3%. 14 accidents are classed as over seven day injury. One accident is classed as specified injury (fractures). One dangerous occurrence Health and safety accident/incident statistics are reported through the health and safety committee and working groups. 3

4 3 Accident / RIDDORS APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR Annual Department Accident Statistics No of accidents Property Services continue to have the highest recorded accident statistics, which is reflective of the activities they undertake. 4

5 Slips, trips and falls are the main accident types recorded within this year, followed by injuries whilst handling, lifting or carrying. This is the same as the previous year. The Group will continue to try and reduce these figures through awareness training and toolbox talks Incident Type Statistics

6 During this year the company reported 73 instances of violence and aggression. Instances are broken down into: 63 reports of verbal abuse Five reports of aggressive behaviour Five reports of physical abuse/assault Actions taken against tenants or members of the public include intervention from the police, notices served and formal letters sent requiring future contact to be in writing only. Employee Protection Register (EPR) Following an audit by Mazaars a thorough review of the EPR register has been completed. During this year 46 markers were entered onto the EPR. The register is regularly monitored to ensure compliance with the procedure. Control measures identified: Home visits to be carried out in pairs No home visits unless managerial approval Office visits in secure interview rooms Treat with caution 3. Health and Safety Executive (HSE) statistics for information HSE statistics 2015/16 reported: There were 72,702 non-fatal injuries to employees reported by employers (which only includes over-seven-day injuries and specified injuries). (RIDDOR) (Note: Non-fatal injuries to employees are substantially under-reported by employers, with current levels of reporting estimated at around a half; and the reporting of injuries to the self-employed a much lower proportion) Of these injuries, the most common kinds of accident were caused by handling, lifting or carrying (20%), slips and trips (19%) and being struck by moving objects (10%). There were 76,054 non-fatal injuries reported in the previous year. The rate of non-fatal injury to employees reported by employers (which only includes over-seven day and specified injuries) fell in 2015/16, continuing the long-term downward trend. 6

7 In 2015/16, an estimated 621,000 workers sustained a non-fatal injury at work. Of these injuries, 152,000 led to over seven day s absence from work and 469,000 led to up to seven days absence. HSE report 30.4 million days were lost due to work related illness and nonfatal workplace injuries in 2015/16. Injuries and new cases of ill health cost society an estimated 14.1 billion in 2014/15. This excludes long latency illness such as cancer. 34% injury and 66% ill health are the types of incident reported for this period. HSE statistics for this period report that around 33% of new self-reported illness conditions were musculoskeletal disorders. 42% stress, depression or anxiety. 25% other type of illness. Mental ill health gives rise to most working days lost according to the surveillance scheme. 4. Health and Safety Inspections/Audits Legal compliance checks and audits were completed throughout the year and copies of all inspection and audit reports are available. Risk-based programmes will be further developed for 2017/18 following the introduction of the new health and safety management system. 5. HSE/Local Authority/Fire Service Activity HSE investigated a dangerous occurrence that was reported under RIDDOR in December Potential asbestos exposure at 147 Thorntree House. Full internal investigation undertaken. HSE inspectors met with the health and safety team in January 2017 and were satisfied with the findings of the internal investigation report which detailed recommendations/improvements. No further formal action to be taken from the HSE. The Group awaits the cost of fees for intervention from this visit. Ongoing investigation by the HSE on Parkfield site Stockton. HSE investigating 2 RIDDOR notifications. Keepmoat appointed Principal Contractor for site and are assisting the HSE. No formal action from any fire brigade inspections. No local authority visits. 6. Prosecutions / Notices No prosecutions or notices have been served on the Group this year. We will continue to monitor the HSE key enforcement activities and notify all internal parties of any future HSE led initiatives. 7

8 7. Health & Safety Committee and Working Groups The Health and Safety Committee and working groups are established and operating effectively. The number of health and safety working groups went from three to two in this year. Thirteen Care and Support joined the wider group health and safety working group. The formation of the working groups and committee continues to be pivotal in helping to improve awareness and performance of health and safety across the Group. 8. Fire The full fire risk assessment programme was completed for 2016/2017. Where applicable remedial action plans were forwarded to the Compliance Team to arrange works to ensure the Group remains compliant. The Group continues to form strong working relationships with fire. A Property Services compliance review was carried out and completed in February 2017 and the results of this review were conveyed to the Thirteen Board: fire safety was part of this review. The review recommended that in future fire risk assessments be completed by Property Services. A full programme for 2017/18 has been established, based on the new frequency ratings. During 2017/18 the undertaking of fire risk assessments will be handed over to Property Services. The Health and Safety Team will continue to work closely with Property Services during handover and provide support/guidance where required. During 2017/18 the Health and Safety Team will implement a programme of audits on the fire risk assessments and other compliance areas. Findings will be reported on a regular basis. 9. Overview of Health and Safety Training The following chart shows attendance for a number of internally facilitated health and safety courses. These courses have been delivered by the Training Co-ordinator. 8

9 The Property Services Training Co-ordinator joined the Health and Safety Team in this year. A full review of toolbox talks has been carried out. Changes to delivery of toolbox talks for 2017/18 will be implemented with the Training Co-ordinator focusing on more in depth health and safety training topics. A new Health and Safety e-learning provider was sought to provide ongoing e-learning training from 2017/18. All new employees will be required to complete this training within the first four weeks of employment. All existing employees will be required to complete this on a programmed basis. Modules to be covered: Getting to Grips with H&S Working Safely with computers (including workstation assessment) Lifting and carrying Avoiding violence Meeting threat from fire Two members of the Health and Safety team have been trained to deliver the full first aid course (three days) in house. This includes emergency first aid training and defibrillator training. Training programme commenced July Key Activities for 2017/18 Implement a robust H&S Audit system utilising the new H&S management system and continue to work to ensure compliance with HSE best practice. 9

10 Continue to provide competent and accurate Health and Safety advice and guidance. Support Property Services to ensure compliance with Working at Height Regulations. Complete and review the fire risk assessment programme for the Group s multi-occupied buildings. (Includes formal handover to Property Services) Review lone working systems for Property Services and maintain existing systems across the rest of the Group Deliver Phase two of lone working training to Property Services Deliver first aid training in-house Handover delivery of Health and Safety toolbox talks to Property Services Ensure all relevant policies and procedures are in place and reviewed at agreed intervals Investigate/co-ordinate accidents/incidents/near misses and associated ill health notifications and identify appropriate remedial action. Develop Channel for Health and Safety information Support People Team in delivery of Wellbeing Strategy Participate in consultation for the reviews of all existing Health and Safety regulations Attend various external working groups on Fire Safety and Health and Safety. 10

11 Appendix A 2016/17 Accident/Incident Statistics 11

12 Thirteen Group Health and Safety 2016/2017 Accident / Incident report Summary The following report refers to the period April 1 st 2016 March 31 st 2017 The total amount of accident, incidents, near misses and fire incidents are as follows: Number of reported accidents; % Decrease from previous year. Number of reported incidents; % Increase from previous year. Number of RIDDOR`S; % increase from previous year. Number Of near misses; 20 Same amount as last year. Number of fire incidents; % Increase * *(Note not all fire alarm activations were included in 2015/16 report as information not available) Total amount of income loss from RIDDOR work place accidents is as follows: Individual cases Days lost Total Income loss , Please note: this does not take into account non-riddor work related sickness figures. During this period, no fatalities and only one specified injury occurred. Thirteen Group did not receive any prohibitions or improvement notices. The Health and Safety Executive (HSE) completed an investigation into the Asbestos related dangerous occurrence that occurred at 147 Thorntree House on the 6th and 7 th December The Health and Safety team met with the HSE on the 4 th January to review the incident. The Health & Safety team carried out a full investigation with all internal parties and provided the HSE with a detailed report on the 20 th January The Group awaits formal notification for fees for intervention on this incident. The following accident / incident types increased or decreased in number for this reporting year. Slip, Trip and Fall incidents 30 cases Decrease of 27% Manual Handling incidents 19 cases Increase of 35% Violence and Aggression 74 cases Increase 91% incidents 1

13 Areas of risk in this period: Accident Incident Department Cases Percentage Department Cases Percentage Property Property % % Services Services Housing % Housing % Care and support % Care and support % Neighbourhood % Neighbourhood % Business Development % Business Development % Public % Public % Resources % Resources % Contractor % Contractor % Contact team % Contact team % Home call % A.S.B Team % New directions % TOTAL 142 Extra care team % TOTAL 90 2

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15 Recommendations Staff awareness programmes. Individual teams to undertake refresher training and toolbox talks on a regular basis, especially in the following areas. 1. Manual Handling 2. Slip, Trip and Fall incidents 3. Lone Working 4. Asbestos awareness. Asbestos Team to organise to train all trades and supervisory staff on how to read the different asbestos surveys in the Group s portfolio. Health and safety team will continue to promote the importance of reporting all workplace accidents/incidents using the company 001 accident/incident reporting form. This will be undertaken by means of advertising on channel, attending department s team meetings and notice boards bulletins. A new near miss reporting document will be adopted and rolled out across the group for future use. 4

16 Contents Accident Annual Statistics Page 6 Monthly Accident Page 7 Accident calculation Rate Page 8 frequency calculation Rate Page 8 Department Accident Statistics Page 9 Accident Comparison Data Pages 12 RIDDOR Record Chart Page 13 RIDDOR Block Graph Page 14 Annual Incident Statistics Page 15 Monthly Incident Statistics Page 16 Department Incident Statistics Page 17 Incident Comparison Charts Pages 20 Near Misses Page 21 Fire Incidents Page 22 Appendices Pages

17 Annual Accident Statistics 2016/2017 Manual Handling 19 Slip, Trip and Fall 27 Handling Tools 8 R.T.C 4 COSHH 2 Electrical Contact 0 Violence and Aggression 1 Impact with Object 19 Other- refer to appendices for details. 10 RIDDOR 15 Total 90 6

18 Monthly Accident Statistics 2016/2017 Apr May Jun Jul Aug Sep OCT Nov Dec Jan Feb Mar Manual Handling Slip, Trip and Fall Handling Tools R.T.C COSHH 1 1 Electrical Contact Violence and Aggression 1 Other Impact with Object Total RIDDOR Please Note: See appendices for explanation on Other accident items 7

19 Accident and Frequency calculation rates. Accident / Incidence rate Number of work- related injuries x Average number of persons employed No of Accidents No of Employees Month April May June July August September October November December January February March Accident rate per 1000 employees Annual Mean Average 5.18 Accident Frequency Rate Number of work related injuries x 100, Total number of person hours worked No of Accidents No of Employees 8 No of Person Hours Month Frequency rate April , May , June , July , August , September , October , November , December , January , February , March , Based on the calculation of full and part time employees working hours % Full time and 21.95% part time averaged over 12 months. Person hours= Full time average 37hrs, part time average 20hrs per week. Calculation= no of days in month x specific hours of the day x no of employees.

20 Department Accident Statistics Accidents in Total for Year 90 In Total Department No of accidents % of accident total Property Services % Housing % Care and Support % Neighborhood Services % Business Development % Public % Resources % Contractor % Contact Team % Home Call % New Directions % Extra Care Team % 9

21 2016/2017 APR MAY JUN JUL AUG Property Services Housing Care and support Neighborhood Business 2 1 Development Public Resources Contractor 1 2 Contact team 1 Home call 1 New 1 directions Extra care team 1 SEP OCT NOV DEC JAN FEB MAR 10

22 Monthly Department Accident Statistics APR MAY JUN JULY AUG SEP OCT NOV DEC JAN FEB MAR Property Services Housing Care and support Neighborhood Business Development Public Resources Contractor Contact team Home call New directions Extra care team 11

23 Accident Comparison Data Accidents Increase / Decrease % Manual Handling % Slip, Trip and Fall Handling Tools R.T.C COSHH % % % % Electrical Contact % Violence and Aggression % Other % Impact with object % RIDDOR % Total % Accident Decrease of 3.2% from previous year 12

24 RIDDOR No Month Date Job Title ACCIDENT RIDDOR Injury Type Incident Type Incident Address Department Days Lost E3OCE1FFD11644E7 APR 4 TH Plumber Shoulder Muscle Injury MH Phoenix close Property 6D73AC726F1736A8 MAY 4 TH Cleaner Whiplash RTC A19 Neighborhood 1F16973E55 JUL 18 TH Grounds Chemical Burn to COSHH Carlton close Property Maintenance Groin 0531FF345318D4ED AUG 2 ND Gas Engineer Broken Thumb S,T,F Vulcan way Property 16D28E4C7D190E3B AUG 10 TH Void Cleaner Sprained Arm MH Barden rd. Neighborhood Muscle 1C A1983F7 AUG 17 TH Electrician Tendon Damage S,T,F Northbourne rd. Property 7FC A3C01 OCT 4 TH Cleaner Cut Finger Impact with Fleet House Neighborhood object 0F11DF9D9A1B68CC DEC 1 ST Cleaner Left Ankle Sprain S,T,F Beechfield crt Property E37FC295681BDCOD DEC 19 TH Electrician Thumb Ligament MH Appleton rd. Property 46B44E44AE1C29DB JAN 9 TH Joiner Finger ligament MH Amberley gdns Property 0C977OC51C1C36B9 JAN 16 TH Joiner Fractured Arm RTC Stockton rd. Property EF453AE35C1D793B FEB 23 RD Drainer Back Injury MH Flexley ave Property 5B03A36AD1D8A52 MAR 3 RD Fencer Back Injury Handling Turner walk Property Tools 5B4D89B0581D8A17 MAR 3 RD Fencer Back Injury Handling Turner walk Property Tools 2680DD0C11D8532 MAR 9 TH Electrician Back Injury MH Somerset rd. Property Key: MH = Manual Handling, S,T,F = Slip/Trip/Fall, RTC = Road Traffic Collision. HT= Handling tools Lost time income , , , , , , , , , , RIDDOR Reported over 7 day absence due to workplace accident Total income loss 27, INCIDENT RIDDOR C1354E5 DEC 7TH DPA Team Dangerous Occurrence Asbestos violation Thorntree house Property N/A N/A 13

25 RIDDOR Increase of 33.3% from previous year Please note: the graph above includes the incident RIDDOR 14

26 Annual Incident Statistics Manual Handling 0 Slip, Trip and Fall 3 Handling Tools 0 R.T.C 6 COSHH 0 Electrical Contact 1 Violence and Aggression 73 Other refer to appendices for details. 59 RIDDOR 1 Total

27 Monthly Incident Statistics Apr May Jun Jul Aug Sep OCT Nov Dec Jan Feb Mar Manual Handling Slip, Trip and Fall 2 1 Handling Tools R.T.C COSHH Electrical Contact 1 Violence and Aggression Other Total RIDDOR Please Note: See appendices for explanation of Other Incident items 16

28 Department Incident Statistics Incidents in Total for Year 142 In Total Department No of Incidents % of Incident total Property Services % Housing % Care and Support % Neighborhood Services % Business Development % Public % Resources % Contractor % Contact Team % A.S.B Team % Department spelt incorrectly on chart heading below 17

29 APR MAY JUN JUL AUG Property Services Housing Care and Support Neighborhood Services Business Development 1 Public Resources 1 Contractor Contact Team 1 1 ASB Team 1 SEP OCT NOV DEC JAN FEB MAR 18

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31 Incident Comparison Data Incidents Increase / Decrease % Manual Handling 0 0 Slip, Trip and Fall % Handling Tools 0 0 R.T.C % COSHH 0 0 Electrical Contact % Violence and Aggression % Other % RIDDOR 1 1 Total % Incident Increase of 149% from previous year Please Note: Others figure include near miss incidents. 20

32 Near Misses There were 21 near miss incidents in

33 Fire Incidents/Alarm Activations There were 215 fire incidents in % increase from last year. However, not all alarm activations were included in last year s statistics. * Please note: this does not include dwelling fires and only applies to multi-occupied buildings Please see graph below 22

34 Appendices Other Accident / Incidents Other Accidents Month Cases Description April 4 Dog bite x2 Ferret bite Injured finger, however unknown cause. May 1 Dog Bite June 1 Injured ankle whilst walking along the corridor. Unknown cause. Please note: This is not a slip, trip or fall incident. July 0 N/A August 1 Chair broke and employee sustained back injury. September 0 N/A October 2 Steam burn from kettle. Scald from hot water tap. November 1 Jarred back after moving, due to a playful Jab in the back from another employee. December 0 N/A January 0 N/A February 0 N/A March 0 N/A Total 10 23

35 Other Incidents Month Cases Description April 5 Vehicle impact with building. Vulnerable person incident. Sharps found in bag (unsafe condition) Tenant threatened arson. Tenant exposed there self. May 3 Scaffold was dropped off scaffold(unsafe act) Unauthorised access to lift shaft (unsafe act) Machinery unsafe June 4 Possible arson damage. Contractor working dangerously on a pair of stepladders. (unsafe act) Whilst Strimming, stone was ejected and hit window. X 2 July 1 Employee locked in tenants home. (unsafe Act) August 3 Tenant attacked another tenant in close proximity to a thirteen employee. Tenant taking drugs in the presence of thirteen employee. Youths throwing stones at thirteen employees. September 4 Tenant cooking whilst intoxicated. (unsafe act) Property broken into and damaged. (unsafe Condition) Tenant climbed out of the window after taking a drug overdose. (unsafe act) Tenant exposed there self. October 1 Possible damage to asbestos (unsafe condition) November 2 Tenant damaged lift doors. (Unsafe condition) 24

36 Employee ignited paper in cavity void whilst soldering a pipe joint. December 2 Thirteen vehicle damaged by recycling plant machinery. Asbestos violation (unsafe act) January 5 Consultant had a stroke whilst visiting a thirteen building. Illegal removal of asbestos by contractor. (unsafe act) Debris blown off scaffold. (unsafe condition) Sharps found in property. (unsafe condition) Contractors working dangerously on a scaffold. (Unsafe act) February 4 Damage to thirteen vehicle. Possible asbestos exposure. (unsafe condition) Weapons found in property. Tenant using drugs whilst in the presence of a thirteen employee. March 4 Scaffold in dangerous condition. (unsafe condition) Gas leak in property. (unsafe condition) Whilst strimming, stone was ejected and smashed window. X 2 Total 38 25