Rental Agreement - Terms & Conditions Phoenix West II #1915+ OWNERSHIP AND MANAGEMENT: This condominium ( property or condo ) is owned by East Wind

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1 Rental Agreement - Terms & Conditions Phoenix West II #1915+ OWNERSHIP AND MANAGEMENT: This condominium ( property or condo ) is owned by East Wind LLC), hereinafter referred to as we, us, our, owner or other similar terms. We reserve the right to refuse rental or to discontinue your occupancy without refund of rent or deposits if, in our sole and absolute judgment, your occupancy is detrimental to the property or you are in violation of the terms and conditions contained herein. Property may not be used for any unlawful purpose. We reserve the right to enter the premises at any time, without notice, for the purpose of inspection, repair, management duties or showing to a prospective buyer (this includes any representative we may appoint on our behalf). By renting this property you are assuming all risk of and liability for any damage done to person or property, agents, employees or visitors occasioned by the present or future condition of the premises both latent and manifest. We are not responsible or liable for accidents or injury to guests or loss of money or valuables of any kind. Local management is available at these numbers: ( ) Rafi WHAT WE PROVIDE: We provide bed linens, bath towels (bath towels may not be used at the pool or beach. Bring your own beach towels!) and a start up supply of dishwashing soaps, trash bags, paper products and bath soap. Kitchens have silverware, dishes, pots & pans, small appliances including toasters, blenders and coffee makers (without filters). WHAT RENTERS MUST PROVIDE: Please bring beach towels, sunscreen, and beach chairs unless you are renting from the beach service provider. Please note that canopies and tents are not allowed within 50 feet of the water at Orange Beach and in all cases must be placed behind the beach chairs provided by the beach service. Our coffee makers do require filters-- don't forget. We do not provide baby equipment. You can rent a range of beach and baby gear from local vendors that will be waiting for you when you arrive. RENTAL TERMS AND CONDITIONS PLEASE READ CAREFULLY LENGTH OF RENTAL: We have a 3 night minimum stay. During peak summer season, we may choose to rent only Saturday to Saturday (7 nights). Should you desire to increase your length of stay once you have checked in, we will make every reasonable effort to accommodate your request. FORMS OF PAYMENT: We accept Visa and Mastercard. If there is adequate time we will accept personal checks. If you are paying by check, we require full payment up front. ALL CHECKS MUST CLEAR 60 DAYS PRIOR TO CHECK- IN. ANY CHECK THAT IS RETURNED FOR NON-PAYMENT (NSF, STOP- PAYMENT, ETC) WILL RESULT IN A $50 FEE AND LOSS OF RESERVATION. Also, if paying by check, a separate check for $250 for a

2 security deposit will be held, not cashed and returned or destroyed after your departure and inspection of the unit. INITIAL RESERVATION PAYMENT: If paying by credit card, the Initial Reservation Payment is $400 and is payable by credit card at the time of reservation. This amount will reserve your reservation. The Initial Reservation Payment is a portion of your rent and will be applied to your total rental; therefore, it will NOT be refunded following your departure. Payment in full is required 60 days prior to check-in. Reservations made within 60 days of check-in require full payment at the time of reservation. TAXES AND FEES: A $25 non-refundable reservation processing fee, to cover expenses associated with the initial reservation, is due at reservation time and applies to all reservations. A Cleaning fee of $175 and will be added to your rental total. Lodging tax is 11% for Gulf Shores & Orange Beach. FINAL PAYMENT: If paying by credit card, Final Payment (balance due after Initial Reservation Payment has been paid) is required 60 days prior to arrival and will be automatically run using the card on file, unless otherwise instructed. Any reservations made within 60 days of arrival will require payment in full. CONFIRMATION: A confirmation listing arrival and departure dates, property information and the rental amount due will be ed to you upon acceptance of your reservation request and receipt of your Initial Reservation Payment. Please contact us immediately by phone ( ) or us if any corrections are necessary; otherwise, it will be assumed correct. CANCELLATIONS & CHANGES: It is never fun to have to change your plans but if you have to. All cancellations are subject to the following: 60 day minimum notice is required for cancellation on all rentals If the above notice requirements are met, we will refund your Initial Reservation Payment less a $25 per night cancellation fee. The reservation processing fee is not refundable. Cancellations and date changes occurring less than stated minimum days required notice will result in forfeiture of Initial Reservation Payment. Please note: our cancellation policy does not provide refunds for unforeseen developments such as illnesses, death or weather. The only exception is that of a mandatory hurricane evacuation. If this happens, any unused days will be refunded. NO REFUNDS are issued for cancellations or early departure due to inclement weather or personal circumstances inside the cancellation date

3 range. Guests purchasing travel insurance should consult their insurance provider directly to see if they qualify for a refund. Please Note: Reservations are subject to change or cancellation up to 45 day of arrival date in the event the unit becomes unavailable or is sold. All attempts will be made to move you to a similar unit. A full refund will be provided if these circumstances arise. Thank you. TRAVEL INSURANCE: We strongly suggest that you purchase travel insurance.travel insurance is available through a number of providers. is one source. Travel insurance is the sole responsibility of the guest. RENTAL OCCUPANCY: The maximum number of occupants, including children, is 10. We reserve the right to require lower occupancy at any time and for any reason. Violations of rental occupancy restrictions are grounds for IMMEDIATE EVICTION AND FORFEITURE OF RENT. An atmosphere conducive to quiet enjoyment of those in surrounding units and properties must be maintained at all times. All rules and regulations of Phoenix West and Orange Beach must be strictly observed. MINIMUM RENTAL AGE OF 25: By renting this unit, you certify that you are above the age of 25. Persons above the age of 25 may not rent on behalf of persons under the age of 25. Violation of this rule will result in IMMEDIATE EVICTION AND LOCKOUT WITHOUT REFUND. HOUSE PARTIES ARE NOT ALLOWED. PARKING: Phoenix West II allows a maximum of 2 vehicles per unit and prohibits boats/trailers/etc. We can recommend a nearby marina or other alternative. These parking passes need to be purchased from the association at the front desk in the lobby of Phoenix West. The cost is $16.65 per vehicle for the length of your stay. If you have additional vehicles, Brett Robinson, the on-site management company, has complete discretion whether they will sell you additional passes. PETS: We love pets, but NO PETS are allowed. A pet, or any evidence of a pet found on the premises, is cause for eviction and forfeiture of rent. Additional cleaning fees of $500 will be charged if evidence of a pet is found after your departure. GRILLS: It is a violation of local fire codes to grill on a deck. Don't do it! You will be immediately evicted without refund.

4 MAINTENANCE: It is important to us that the properties be maintained in good repair. Maintenance providers may access the property for purposes of repairing previously reported issues, or for other routine items. We strive to be as unobtrusive as possible while performing these tasks and appreciate your patience it is important to you and to us that the property be well maintained. Please let us know as soon as possible if a maintenance issue arises. Just as might occur at you own well-maintained home, mechanical failures and other breakdowns could occur. Please TEXT or call us at we will make every effort to correct the situation as quickly as possible.

5 NO REFUNDS or rate adjustments will be made for mechanical failures and malfunctioning equipment. Working condition of pools, air conditioners, cable, phones, internet service, TVs, VCRs, DVDs, appliances, elevators, etc. are NOT guaranteed. These amenities are extras provided in addition to the beach house or condo rental. We will make every effort to correct the situation during your stay. DAMAGE: Please report any damage or breakage when it occurs so we can fix or replace items as soon as possible. Some things break or need repair or replacement due to normal wear and tear or factors out of your or our control. Please let us know about those items so we can take care of them. We want to keep things in good condition. We understand accidents happen. We ask that you let us know about them. Unreported new damages found upon your departure will be billed and full payment for repairs will be charged to the credit card on file. Burns of any kind (furniture including deck and pool furniture, carpets, counters, etc) will be considered fully your responsibility. Missing items are considered damage. All furnishings, fixtures, appliances, linens, decorations, pillows are the property of the owner. Missing or damaged linens and towels will be charged back to your credit card. Removing makeup with towels, washcloths, etc. may cause stains that cannot be removed and you WILL be charged for these damages. Blood or other stains on the sheets and mattresses are also considered irreparable damage that will result in a charge to the credit card on file. We do not have extra pillowcases that match our sheet sets if one is taken we have to purchase a new set. The following charges will apply: $100 King sheet sets, $75 Queen sheet sets, $50 Twin sheet sets, $25 Bath Towel, $10 Hand Towel, $5 Washcloths/Kitchen Towels. Please do not leave your old bed pillow and take ours that still counts as a missing item. Pillows are $25. Damage to any other items will be charged according to the cost of replacing the item damaged, plus a $50 service charge. By signing below you agree to allow any charges for missing or damaged item to be charged to the credit card on file. CHECK-IN: Following receipt of the balance of the total rental amount, we will provide key information for check-in. Your access instructions will be ed, along with a payment statement, upon arrival of the final payment. Check-in begins at 4:00 p.m. CST. We make every effort for the property to be ready for your arrival at that time; however, much of that depends on the courtesy of our guests and the condition in which the property is left. Our housekeeping standards may require extra cleaning time which may delay check-in. We ask for your patience in the unfortunate event this happens on your check-in date. And we ask for your help in ensuring it does not happen to the guests who arrive after you!

6 Early Check-In is not available during busy seasons (spring and summer). We encourage you to enjoy our public beaches and local shops, restaurants and attractions if you arrive early. Early check-in MAY be available in other seasons or if the condo is empty before your arrival. Please ask by several days in advance of your arrival day. CHECK-OUT: Check-out time is 10:00 a.m. Central Time. If you are leaving significantly earlier, we would love a call the night before to the number on your check-out instructions. Our housekeepers really appreciate having a little extra time to do their work. An additional fee of $100 per hour (or fraction thereof) will be assessed if the property is not completely vacated by check-out time. We are sorry to have to do this, but the next guests will still want to check-in at their check-in time! Unfortunately, late check-out is not available. SMOKING: NO SMOKING IS ALLOWED ON THE PROPERTY, WHETHER INSIDE THE CONDO OR OUTSIDE ON THE DECK/PATIO/BALCONY. Evidence of smoking on the property will result in a charge of $500 plus any additional damages caused by smoke or burns. IN ADDITION, YOU WILL BE IMMEDIATELY EVICTED AND LOCKED OUT WITHOUT REFUND. DEPARTURE RESPONSIBILITIES: Please leave the property reasonably clean and in reasonable order (Additional cleaning charges will apply if it is not). Please treat this condo as you would like us to treat yours. All furniture, decorative items, bedding, dishes, etc should be where it was upon your arrival. Please do not remove anything from the condo. If you love our linens, games or decorations, we would be happy to help you find similar items but please do not remove ours! Leave kitchen items (dishes, cookware, etc.) cleaned and returned to their proper place. Dispose of all trash in proper outside containers. Lock all windows and doors. Please strip all beds, including pull out sofa, (leave mattress pads) and put all dirty laundry, with towels and wash clothes, in the laundry room. We have made every effort to ensure that all information printed here is accurate, but cannot be held responsible for errors in printing or changes made in furnishings and appliances. The appearance and amenities of some properties may have changed from the photographs as we consistently update properties. Until confirmed, prices are subject to change and special rates may differ. Any exception to the above mentioned policies much be approved in writing and in advance. WAIVER OF LIABILITY: Pools, balconies and stairs present an inherent danger. You are accepting full responsibility for the safety of renting parties and all guests; and agreeing to supervise children to ensure their safety. CHILDREN MUST BE SUPERVISED ALL THE TIMES WHILE ON THE PHOENIX WEST PROPERTY. Owners and/or Madison Realty assume no responsibility for any

7 accident or injury in connection with such use. Persons using pools, hot tubs, tennis courts and other amenities agree that for and in consideration of the use of the amenity, to hold harmless and make no claim against East Wind LLC or for or on account of any loss of life, personal injury, or damage to or loss of personal property. PHOENIX WEST: Phoenix West provides pool chairs and inner tubes for your enjoyment during your stay. Please do not take the pool lounge chairs to the beach. Please do not remove any items from the condo. Beach service (chairs and umbrellas) are available during certain times and must be arranged directly with the vendor. RENTAL ASSIGNMENT CHANGE : Agent reserves the right to change Rental Assignments without prior notice or liability in the event of a sale of the rental property, or if the unit becomes unavailable. When comparable accommodations are not available, guest(s) will either be directed to other available units through this management company or receive a complete refund. NOTE: It is the renter s responsibility to report any defects with the unit within 12 hours of their stay. Any damage detected upon inspection after the departure that is not reported will be assumed to the caused by that guest and therefore billed accordingly By signing below, you acknowledge that you have read, understand and agree to comply with all the terms and conditions herein. Phoenix West II#1915+, Perdido Beach Blvd., Orange Beach, AL Guest Name Address Arrival Date Departure Date Number in Party Total Cost $ Contact number while traveling CC number Expiration date Three Digit Code Signature