April - June Full day session. Registration at 8:30 am with class following from 9:00 am until 4:00 pm at NHAIA in Concord.

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1 April - June 2015 All classes are held at NHAIA Headquarters, 125 Airport Rd., Concord, NH. Classes are taught by, Director of Education unless otherwise indicated. ACSR 1 Homeowners 2011 Course # (7 NH CE); Course # ME17300 (6 ME CE); Course # (7 VT CE) April 7, Prod CEs - add $7 to cost below for NH CE & $10.50 for VT Cost: $95 members before 3/20/15 $110 members after 3/20/15 $165 non-members ACSR #1 provides a thorough analysis of the ISO HO 2011 policies, major homeowner endorsements and addresses how to handle difficult homeowner coverage problems you encounter in your agency. This seminar is designed for insurance agency CSRs who want comprehensive training on the ISO Homeowners Program. Topics include: Eligibility requirements, Specific Section I and II coverage features, Exclusions and Limitations, HO forms for tenants and condo owners and endorsements. NHAIA EDUCATION COMMITTEE Christopher Worcester, Chairman of the Board Hometown Ins. Agency Milford chris@hometownins.com Kristen Svenson, CIC, ACSR, Chairperson Chalmers Ins Group, Center Ossipee ksvenson@chalmersinsurancegroup.com Wendy Bagley, AAI, CPIW Cross Agency, Meredith wbagley@crossagency.com Barbara DeStefano, AAI, AIS, AINS, CIIP People s United Ins. Agency, Portsmouth Barbara.destefano@peoples.com Cheryl Hoak, CIC, CPIW Hanover Ins Co., Bedford choak@hanover.com NEEP Commercial Lines CGL policy form sections 2-5 in review April 8, 2015 This webinar will be an in-depth review of the CGL policy form Section 2 (Who is an Insured), Section 3 (Limits of Insurance), Section 4 (Conditions) and Section 5 (Definitions) April Weismann, CPCU HPM Insurance, Milford april@hpminsurance.com Barbara Lizotte, CIC Tobey & Merrill Insurance, Hampton barbara@tobeymerrill.com Sarah Dickinson Mt. Washington Assurance, Concord sdickinson@mwac.com Christopher French Liberty Mutual, Keene Christopher.french@libertymutual.com Jeffrey Boufford Boyd & Boufford, Amherst Jboufford.boydi03@insur .net

2 NEEP What is Reinsurance and how does it work? April 15, 2015 ACSR 6 Commercial Property Insurance Course # (7 NH CE); Course # ME17310 (6 ME CE); Course # (7 VT CE) April 16, Prod CEs - add $7 to cost below for NH or $10.50 for VT. Cost: $95 members before 3/27/15 $110 members after 3/27/15 $165 non-members Ethics approved course! Ethics Course # (NH Prod), # (NH MLA); #14306 (ME Prod); #22188 (VT Prod) April 21, Prod CEs & 3 MLA CEs add $3 to cost below for NH or $4.50 for VT. Cost: $55 for members $80 for non-members This webinar will be an in-depth review of what reinsurance is and how it works. It will include a review of the different types of reinsurance that the insurance company can purchase and the reasons a company uses reinsurance. ACSR #6 will provide an analysis of ISO Property forms identifying specific exclusions and endorsements. This course is designed for insurance agency producers and CSR s who want comprehensive training on the ISO Simplified Commercial Property Program. Students will cover: the major features of various property forms, basics of business income forms and options, cause of loss forms and important property conditions. This three hour class will provide the student with the basics of Ethics. The topics discussed will include ethics and the insurance industry, ethics and the law, the Unfair Trade Practices Act, ethics and the insurance producer as well as ethics and the insurance company. The final portion of the class will include a check-up of our own ethical conduct. AM Session only. Registration at 8:30 am with class following from 9:00 am until noon at NHAIA in A few things to keep in mind. Lunch is on your own. Several ways to register: Print the universal registration form found on our website, completed it and either fax or to at (603) or Call our office to register Register on-line through our website. Please dress comfortably and bring a sweater (sometimes the classroom is chilly) A $25 fee will be charged for cancellations received prior to the Friday immediately before the week of the class. NO REFUNDS AFTER THE FRIDAY IMMEDIATELY BEFORE THE CLASS NO EXCEPTIONS. We invite all registrants to advise us of any disability and any requests for accommodation to that disability. Your request should be submitted to us at least two weeks prior to the program Got an idea or topic for a class, don t keep it to yourself. Share it with Judy or with any of the members of our education committee! Winter Weather Policy NHAIA does not cancel classes except under rare occasions. Because weather conditions are different across the state, we encourage you to use your own best judgment in deciding to drive to class. If you do not wish to attend due to the weather conditions, please call our office at Ext. 310 or Ext. 310 and leave a message prior to the beginning of the class. NHAIA s office policy is to close if Concord High School is closed as posted on WMUR Channel 9 News. At times, classes may only be delayed. A delayed school opening does not change the start time of our classes. You are encouraged to call our office and Judy s greeting (Ext. 310) will be updated to give you the details. It is your responsibility to check these resources prior to commuting to class Ext 310 or

3 FEMA Flood and BW- 12 Changes Course # April 21, Prod CEs add $3 to cost below Cost: $55 members $80 non-members This new FEMA approved flood class includes a recap of the National Flood Insurance Program as well as a review of the Biggert-Waters Flood Reform Bill of 2012, the 2014 Homeowners Flood Insurance Affordability Act of 2014 and the changes effective on April 1, This course will also include some information about elevation certificates, how to access maps as well as mapping changes PM Session only. Registration at 12:30 pm with class following from 1:00 pm until 4:00 pm. Other Education options Self Study courses The 10 Minute Tutor on-line courses One hour webinars on diverse Subjects (Live and Recorded) On-site classes NHAIA Membership Benefits. NEEP Introduction to Insurance Part 1 This webinar will begin with explaining what insurance is and how it works. A review of insurance terminology will be included as well as an overview of the different insurance functions and how insurance is marketed. Big I Markets Check our website ( for the Product guide April 22, 2015 Virtual University Ask the Expert service, articles for coverage clarification and much more! Virtual Risk Consultant Checklists, PF&M, and many other tools available at discounted pricing. Rough Notes product. Construction Risk & Insurance Specialist presented by Judy Durst April 23, Prod CEs and 7 MLA CEs THIS PROGRAM IS CO-SPONSORED WITH THE MA AGENTS ASSOCIATION. CRIS - Commercial Auto, Surety, CIPs, and Miscellaneous Lines This course reviews the various types of insurance often needed by contractors that are not covered in the other core courses. This includes auto liability and physical damage, professional liability, pollution liability, employment practices liability, and directors and officers liability insurance. It also provides a basic review of claims-made and occurrence coverage triggers, wrap-up or controlled insurance programs (CIPs), and surety bonds. All Registrations are processed through the Mass Agents Association. Please see our website for a link to the registration materials. Anthem and Harvard Pilgrim access Agents Errors and Omissions Coverages available through Westport or Fireman s Fund Hospitality Insurance Company For Bars & Restaurants. Coverages include liquor, Property and general liability with an admitted carrier. Excess liability available through non-admitted carrier. NH Legislative tracking on our website Free CE compliance reminder service for members. (Slight set up charge for nonmembers only)

4 SUPER CE SATURDAY April 25, 2015 Claims Investigation has been approved for 8 Producer CE and 8 MLA CE. Insurance Fraud Awareness been approved for 20 Producer CE (including 10 ethics approved hours), 12 MLA CE and 12 WCA CE. Add $28 to cost below for Producer Add $20 to cost below for Multi-Line Adjuster Add $12 to cost below for Workers Compensation Adjuster. $280 members before 4/3/15 $305 members after 4/3/15 $405 non-members AAI 81 A Foundations of Insurance Production Course # & April 28, Prod CEs & 6 MLA CEs add $6 to cost below Cost: $170 for members $250 for non-members NEEP Commercial Lines Commercial Auto Endorsements April 29, 2015 Claim Investigation Prod# CE; MLA# CE Skill Level: Intermediate This course presents the basic procedures and relevant laws for the property and casualty claim investigations. Students learn specific steps to follow when investigating auto liability, workers compensation, fire, and fall-down claims. Relevant case studies show how to use information from a loss report in the investigation procedure. Insurance Fraud Awareness Prod # CE (incl. 10 ET CE); MLA# CE; WCA# CE Skill Level: Intermediate Training with this course is a dynamic way to promote awareness and understanding of the serious problem of insurance fraud and its costly effects on the insurance industry, policyholders, and the general public. The course provides motivation and techniques professionals can apply on the job to identify and fight fraud. It includes a job aid with 192 insurance fraud indicators to help employees recognize common patterns. How Super C.E. Saturday Works: Each student will register and attend the classroom sessions reviewing the material. At the conclusion of each section of the class, you will take the final exam. Upon passing (70% or better) NHAIA will add your credits to your CE transcript. AAI 81A Principles of Insurance: Includes the basic principles on which the insurance business & our legal system are based as well as discussions of risk management and account development. SPECIAL PRICING FOR MEMBERS WHO SIGN UP FOR ALL THREE AAI 81 CLASSES NOW! $ $18 CE FOR ALL THREE! SEE DATES FOR AAI 81B & AAI 81C BELOW! This webinar will review in detail some of the most commonly used Commercial Auto endorsements in detail. All classes are held at NHAIA Headquarters, 125 Airport Rd., Concord, NH. Classes are taught by, Director of Education unless otherwise indicated. NHAIA EDUCATION COMMITTEE Christopher Worcester, Chairman of the Board Hometown Ins. Agency Milford chris@hometownins.com Kristen Svenson, CIC, ACSR, Chairperson Chalmers Ins Group, Center Ossipee ksvenson@chalmersinsurancegroup.com Wendy Bagley, AAI, CPIW Cross Agency, Meredith wbagley@crossagency.com Barbara DeStefano, AAI, AIS, AINS, CIIP People s United Ins. Agency, Portsmouth Barbara.destefano@peoples.com Cheryl Hoak, CIC, CPIW Hanover Ins Co., Bedford choak@hanover.com April Weismann, CPCU HPM Insurance, Milford april@hpminsurance.com Barbara Lizotte, CIC Tobey & Merrill Insurance, Hampton barbara@tobeymerrill.com Sarah Dickinson Mt. Washington Assurance, Concord sdickinson@mwac.com Christopher French Liberty Mutual, Keene Christopher.french@libertymutual.com Jeffrey Boufford Boyd & Boufford, Amherst Jboufford.boydi03@insur .net Ext. 310 or

5 ACSR 4 E & O Loss Control Course # (NH Prod); #ME (ME); #26505 (VT) April 30, NH & VT Prod CE; 6 ME CE Add $7 to cost below for NH or $10.50 for VT $95 members before 4/10/15 $110 members after 4/10/15 $165 non-members Professional Development Day at Ashworth by the Sea, Hampton Beach, NH AM course has been submitted for 3 Ethics CE hours in NH, VT & ME. PM course has been submitted for 3 General CE hours in NH, VT & ME. May 5, 2015 Cost: $95 for members $125 for nonmembers Cost includes CE credit charges and lunch This is a specially developed course that includes the following topics of study: Defining agency E&O basics; Handling new business to minimize agency E&O; Handling existing business to control agency E&O & Servicing business to avoid E&O losses. This is one of the core classes to attain your ACSR designation. There will be an exam administered at the end of the class if that is the case. You will not be required to take the exam if you are only taking the class for CE credits and not the designation. This class still provides credits towards a credit on your E & O coverage*. *E&O Credit: NHAIA members who are covered by either Westport s E&O policy or Fireman s Fund s E & O policy can earn a credit on their policy by attending the entire day. Certain conditions apply so please contact Joan Pageau at the NHAIA office for details. Join us at The Ashworth by the Sea at Hampton Beach on Tuesday, May 5 th for a full day program of continuing education designed specifically for CSRs and Producers. The morning session will include an Ethics approved course entitled Consumer Protection and Privacy and will include information you should know and laws in place to protect your clients The afternoon course will review some pretty hot topics Cyber Liability and Identity Theft. The program is entitled Cyber Liability The Black Cloud. It will include information about the exposures your personal and commercial clients face as well as what the legal ramifications. The course will also include information about insurance products available to you. The day will include 6 continuing education hours, a continental breakfast, a recognition luncheon, door prizes and lots of opportunities to network. A few things to keep in mind. Lunch is on your own. Several ways to register: Print the universal registration form found on our website, completed it and either fax or to at (603) or Call our office to register Register on-line through our website. Please dress comfortably and bring a sweater (sometimes the classroom is chilly) A $25 fee will be charged for cancellations received prior to the Friday immediately before the week of the class. NO REFUNDS AFTER THE FRIDAY IMMEDIATELY BEFORE THE CLASS NO EXCEPTIONS. We invite all registrants to advise us of any disability and any requests for accommodation to that disability. Your request should be submitted to us at least two weeks prior to the program Got an idea or topic for a class, don t keep it to yourself. Share it with Judy or with any of the members of our education committee! Winter Weather Policy NHAIA does not cancel classes except under rare occasions. Because weather conditions are different across the state, we encourage you to use your own best judgment in deciding to drive to class. If you do not wish to attend due to the weather conditions, please call our office at Ext. 310 or Ext. 310 and leave a message prior to the beginning of the class. NHAIA s office policy is to close if Concord High School is closed as posted on WMUR Channel 9 News. At times, classes may only be delayed. A delayed school opening does not change the start time of our classes. You are encouraged to call our office and Judy s greeting (Ext. 310) will be updated to give you the details. It is your responsibility to check these resources prior to commuting to class Ext 310 or

6 Professional Development Day at The Chase House in Meredith, NH AM course has been submitted for 3 Ethics CE hours in NH, VT & ME. PM course has been submitted for 3 General CE hours in NH, VT & ME. May 6, 2015 Cost: $95 for members $125 for nonmembers Cost includes CE credit charges and lunch Join us at The Chase House in Meredith on Wednesday, May 6 th for a full day program of continuing education designed specifically for CSRs and Producers. The morning session will include an Ethics approved course entitled Consumer Protection and Privacy and will include information you should know and laws in place to protect your clients. The afternoon course is entitled How NOT To Buy A Vowel E or O. It will include some tips and tricks to help you avoid a potential E & O situation. The day will include 6 continuing education hours, a continental breakfast, a recognition luncheon, door prizes and lots of opportunities to network. Other Education options Self Study courses The 10 Minute Tutor on-line courses One hour webinars on diverse Subjects (Live and Recorded) On-site classes NHAIA Membership Benefits. Big I Markets Check our website ( for the Product guide Virtual University Ask the Expert service, articles for coverage clarification and much more! Professional Development Day at Keene Country Club, Keene, NH AM course has been submitted for 3 Ethics CE hours in NH, VT & ME. PM course has been submitted for 3 General CE hours in NH, VT & ME. May 7, 2015 Cost: $95 for members $125 for nonmembers Cost includes CE credit charges and lunch Join us at The Keene Country Club on Thursday, May 7th for a full day program of continuing education designed specifically for CSRs and Producers. The morning session will include an Ethics approved course entitled Consumer Protection and Privacy and will include information you should know and laws in place to protect your clients The afternoon course is entitled Risk Control Only You Can Prevent Losses. This is a topic that is just as important for personal lines clients as it is for commercial lines clients. The commercial lines portion of the program will be presented by Blaine Ball of Liberty Mutual. The day will include 6 continuing education hours, a continental breakfast, a recognition luncheon, door prizes and lots of opportunities to network. Virtual Risk Consultant Checklists, PF&M, and many other tools available at discounted pricing. Rough Notes product. Anthem and Harvard Pilgrim access Agents Errors and Omissions Coverages available through Westport or Fireman s Fund Hospitality Insurance Company For Bars & Restaurants. Coverages include liquor, Property and general liability with an admitted carrier. Excess liability available through non-admitted carrier. NH Legislative tracking on our website Free CE compliance reminder service for members. (Slight set up charge for nonmembers only)

7 Professional Development Day at The Red Jacket in North Conway AM course has been submitted for 3 Ethics CE hours in NH, VT & ME. PM course has been submitted for 3 General CE hours in NH, VT & ME. May 12, 2015 Cost: $95 for members $125 for nonmembers Cost includes CE credit charges and lunch Professional Development Day at The Puritan Backroom, Manchester, NH AM course has been submitted for 3 Ethics CE hours in NH, VT & ME. PM course has been submitted for 3 General CE hours in NH, VT & ME. May 13, 2015 Cost: $95 for members $125 for nonmembers Cost includes CE credit charges and lunch NEEP Introduction to Insurance Part 2 May 20, 2015 Join us at The Red Jacket in North Conway on Tuesday, May 12th for a full day program of continuing education designed specifically for CSRs and Producers. The morning session will include an Ethics approved course entitled Consumer Protection and Privacy and will include information you should know and laws in place to protect your clients The afternoon course will review Condominiums. The topic will include both personal and commercial lines exposures as well as the policies available to cover them. The day will include 6 continuing education hours, a continental breakfast, a recognition luncheon, door prizes and lots of opportunities to network. Join us at The Puritan Backroom in Manchester on Wednesday, May 13th for a full day program of continuing education designed specifically for CSRs and Producers. The morning session will include an Ethics approved course entitled Consumer Protection and Privacy and will include information you should know and laws in place to protect your clients The afternoon program is entitled Claims Uncovered! All aspects of the claims process will be reviewed including company claim handling, Special Investigative Units, agency claim handling and more. The day will include 6 continuing education hours, a continental breakfast, a recognition luncheon, door prizes and lots of opportunities to network. This is the second installment of the Introduction to Insurance series. In this webinar we will talk about the basic functions within an insurance agency along with a brief description of the differences between personal lines and commercial lines. All classes are held at NHAIA Headquarters, 125 Airport Rd., Concord, NH. Classes are taught by, Director of Education unless otherwise indicated. NHAIA EDUCATION COMMITTEE Christopher Worcester, Chairman of the Board Hometown Ins. Agency Milford chris@hometownins.com Kristen Svenson, CIC, ACSR, Chairperson Chalmers Ins Group, Center Ossipee ksvenson@chalmersinsurancegroup.com Wendy Bagley, AAI, CPIW Cross Agency, Meredith wbagley@crossagency.com Barbara DeStefano, AAI, AIS, AINS, CIIP People s United Ins. Agency, Portsmouth Barbara.destefano@peoples.com Cheryl Hoak, CIC, CPIW Hanover Ins Co., Bedford choak@hanover.com April Weismann, CPCU HPM Insurance, Milford april@hpminsurance.com Barbara Lizotte, CIC Tobey & Merrill Insurance, Hampton barbara@tobeymerrill.com Sarah Dickinson Mt. Washington Assurance, Concord sdickinson@mwac.com Christopher French Liberty Mutual, Keene Christopher.french@libertymutual.com Jeffrey Boufford Boyd & Boufford, Amherst Jboufford.boydi03@insur .net Ext. 310 or

8 ACSR 2 Personal Auto Course # (7 NH CE); Course # ME17324 (6 ME CE); Course # (6 VT CE) May 21, 2015 Add $7 to cost below for NH CE or $9 for VT CE. Cost: $95 members before 5/1/15 $110 members after 5/1/15 $165 non-members Construction Risk & Insurance Specialist May 26, Prod CEs and 7 MLA CEs THIS PROGRAM IS CO-SPONSORED WITH THE MA AGENTS ASSOCIATION. NEEP Basics of Business Income Insurance Part 1 May 27, 2015 ACSR #2 provides a thorough analysis of the Personal Automobile Policy and many important endorsements. Practical personal lines account handling is emphasized throughout the course, as students learn to design coverages to meet the unique needs of each customer. This course is designed for CSR s and other agency personnel involved in the personal lines sales and service process that require comprehensive training or review of the Personal Automobile Policy. CRIS - Workers Compensation for Contractors This course provides a general overview of standard workers compensation and employers liability insurance, with specific attention to provisions that most affect coverage or create problems for some or all contractors. In addition to the standard policy provisions, key statutes that impact contractors workers compensation exposure and costs, such as independent contractor liability, employee leasing, overtime pay, and various federal acts, are also addressed. Suggestions for modifying coverage to address potential coverage gaps and other problematic provisions are provided where appropriate. All Registrations are processed through the Mass Agents Association. Please see our website at for a link to the registration materials. This webinar will begin to review the business income with extra expense coverage form including various options available such as coinsurance and noncoinsurance options such as Monthly Limitation of Indemnity and Maximum Period of Indemnity that are also available in the form. A few things to keep in mind. Lunch is on your own. Several ways to register: Print the universal registration form found on our website, completed it and either fax or to at (603) or Call our office to register Register on-line through our website. Please dress comfortably and bring a sweater (sometimes the classroom is chilly) A $25 fee will be charged for cancellations received prior to the Friday immediately before the week of the class. NO REFUNDS AFTER THE FRIDAY IMMEDIATELY BEFORE THE CLASS NO EXCEPTIONS. We invite all registrants to advise us of any disability and any requests for accommodation to that disability. Your request should be submitted to us at least two weeks prior to the program Got an idea or topic for a class, don t keep it to yourself. Share it with Judy or with any of the members of our education committee! Winter Weather Policy NHAIA does not cancel classes except under rare occasions. Because weather conditions are different across the state, we encourage you to use your own best judgment in deciding to drive to class. If you do not wish to attend due to the weather conditions, please call our office at Ext. 310 or Ext. 310 and leave a message prior to the beginning of the class. NHAIA s office policy is to close if Concord High School is closed as posted on WMUR Channel 9 News. At times, classes may only be delayed. A delayed school opening does not change the start time of our classes. You are encouraged to call our office and Judy s greeting (Ext. 310) will be updated to give you the details. It is your responsibility to check these resources prior to commuting to class Ext 310 or

9 AAI 81B Foundations of Insurance Production Course # & May 28, Prod CEs & 6 MLA CEs add $6 to cost below Cost: $170 for members $250 for non-members AAI 81B Personal Lines: Includes Homeowners, Personal Auto, Inland & Ocean Marine, Personal Umbrella, Dwelling policies & flood. Other Education options Self Study courses The 10 Minute Tutor on-line courses One hour webinars on diverse Subjects (Live and Recorded) On-site classes NHAIA Membership Benefits. P & C Pre-Licensing Review class June 1, 2, 3,& 4, 2015 NO CEs PROVIDED. $265 members before 05/15/15 $290 members after 05/15/15 $415 non-members This is a 4-day intensive review based on text materials written by of NHAIA. Please remember, this is a review class. It is expected that all students will have read the text and be familiar with the concepts included in the study material. Please allow ample time for the books to be sent to you, and time to study them prior to the class. The new 4-day format will allow 2 days for Personal Lines, and 2 days for Commercial Lines topics. Course includes Pre-Licensing workbook, with the N.H. insurance laws included, instruction, handouts and coffee breaks. Big I Markets Check our website ( for the Product guide Virtual University Ask the Expert service, articles for coverage clarification and much more! Virtual Risk Consultant Checklists, PF&M, and many other tools available at discounted pricing. Rough Notes product. Full day sessions. Registration at 8:30 am with class Anthem and Harvard Pilgrim access Agents Errors and Omissions Coverages available through Westport or Fireman s Fund NEEP Introduction to Insurance Part 3 June 10, 2015 This webinar will continue the introduction to insurance topic and will include the various functions of an insurance company and how they interact with an insurance agency. Hospitality Insurance Company For Bars & Restaurants. Coverages include liquor, Property and general liability with an admitted carrier. Excess liability available through non-admitted carrier. NH Legislative tracking on our website Free CE compliance reminder service for members. (Slight set up charge for nonmembers only)

10 ACSR 7 Commercial General Liability Coverage Course # (7 NH CE); Course # ME17316 (6 ME CE); Course # (7 VT CE) June 16, 2015 Add $7 to cost below for NH CE or $10.50 for VT CE. Cost: $95 members before 5/29/15 $110 members after 5/29/15 $165 non-members ACSR #7 will provide an analysis of the ISO Occurrence form as well as identify specific exclusions, endorsements and alternate coverages. This course is designed for insurance agency producers and CSR s who want comprehensive training on the ISO Simplified General Liability (CGL) Program. Students will cover: the major features of the CGL, differences in occurrence and claims-made forms, important liability endorsements and the commercial umbrella policy. All classes are held at NHAIA Headquarters, 125 Airport Rd., Concord, NH. Classes are taught by, Director of Education unless otherwise indicated. NHAIA EDUCATION COMMITTEE Christopher Worcester, Chairman of the Board Hometown Ins. Agency Milford chris@hometownins.com Kristen Svenson, CIC, ACSR, Chairperson Chalmers Ins Group, Center Ossipee ksvenson@chalmersinsurancegroup.com Wendy Bagley, AAI, CPIW Cross Agency, Meredith wbagley@crossagency.com NEEP Basics of Business Income Insurance Part 2 June 17, 2015 Construction Risk & Insurance Specialist June 18, 2015 Location: NHAIA Headquarters 125 Airport Rd., Concord, NH 7 Prod CEs and 7 MLA CEs THIS PROGRAM IS CO-SPONSORED WITH THE MA AGENTS ASSOCIATION. This webinar will continue our review of Business Income coverage. It will include an in-depth review of some of the endorsements available and why your insured might want to utilize them. CRIS - Commercial Liability Insurance for Contractors This course provides a general overview of standard commercial general liability insurance and umbrella liability insurance, with specific attention to provisions that most affect coverage or create problems for some or all contractors. It covers elements required to trigger coverage, application of standard policy exclusions, and various standard endorsements, all within a construction context. Suggestions for modifying coverage to address potential coverage gaps and other problematic provisions are provided where appropriate. Please see our website at for a link to the registration materials at the MA Agents Association. Barbara DeStefano, AAI, AIS, AINS, CIIP People s United Ins. Agency, Portsmouth Barbara.destefano@peoples.com Cheryl Hoak, CIC, CPIW Hanover Ins Co., Bedford choak@hanover.com April Weismann, CPCU HPM Insurance, Milford april@hpminsurance.com Barbara Lizotte, CIC Tobey & Merrill Insurance, Hampton barbara@tobeymerrill.com Sarah Dickinson Mt. Washington Assurance, Concord sdickinson@mwac.com Christopher French Liberty Mutual, Keene Christopher.french@libertymutual.com Jeffrey Boufford Boyd & Boufford, Amherst Jboufford.boydi03@insur .net Ext. 310 or

11 AAI 81C Foundations of Insurance Production Course # & June 23, Prod CEs & 6 MLA CEs add $6 to cost below Cost: $170 members $250 non-members NEEP The Basics of Risk Management June 24, 2015 Ethics approved course! Ethics Unfair Insurance Practices Laws Course # (NH); # (ME); # (VT)* June 25, Prod Ethics CEs in NH, & ME - add $3 to cost below for NH CE; add $4.50 to cost below for VT CE* Cost: $55 members $80 non-members AAI 81C Commercial Property Insurance: Includes direct & indirect commercial property exposures, and commercial inland marine. This webinar will review the four steps in the risk management process and how you can utilize them in reviewing your client s insurance and non-insurance needs. This program was first released at our Professional Development Days in May of This course reviews all of the unfair trade practices such as misrepresentation, rebating and others. It will also include a detailed review of unfair underwriting and claim settlement practices that every agent should be aware of. Lastly, we will review some other practices that have come under scrutiny in the last few years such as conflict of interest, etc. Compliance with state & federal laws and regulations is an approved topic to meet your Ethics continuing education requirement. AM Session only. Registration at 8:30 am with class following from 9:00 am until Noon. *Approval in VT is for General CE hours only. VT did not approve the program for Ethics credit. A few things to keep in mind. Lunch is on your own. Several ways to register: Print the universal registration form found on our website, completed it and either fax or to at (603) or Call our office to register Register on-line through our website. Please dress comfortably and bring a sweater (sometimes the classroom is chilly) A $25 fee will be charged for cancellations received prior to the Friday immediately before the week of the class. NO REFUNDS AFTER THE FRIDAY IMMEDIATELY BEFORE THE CLASS NO EXCEPTIONS. We invite all registrants to advise us of any disability and any requests for accommodation to that disability. Your request should be submitted to us at least two weeks prior to the program Got an idea or topic for a class, don t keep it to yourself. Share it with Judy or with any of the members of our education committee! Winter Weather Policy NHAIA does not cancel classes except under rare occasions. Because weather conditions are different across the state, we encourage you to use your own best judgment in deciding to drive to class. If you do not wish to attend due to the weather conditions, please call our office at Ext. 310 or Ext. 310 and leave a message prior to the beginning of the class. NHAIA s office policy is to close if Concord High School is closed as posted on WMUR Channel 9 News. At times, classes may only be delayed. A delayed school opening does not change the start time of our classes. You are encouraged to call our office and Judy s greeting (Ext. 310) will be updated to give you the details. It is your responsibility to check these resources prior to commuting to class Ext 310 or

12 FEMA Flood and BW- 12 Changes Course # June 25, Prod CEs add $3 to cost below Cost: $55 members $80 non-members This new FEMA approved flood class includes a recap of the National Flood Insurance Program as well as a review of the Biggert-Waters Flood Reform Bill of 2012, the 2014 Homeowners Flood Insurance Affordability Act of 2014 and the changes effective on April 1, This course will also include some information about elevation certificates, how to access maps as well as mapping changes PM Session only. Registration at 12:30 pm with class following from 1:00 pm until 4:00 pm. Other Education options Self Study courses The 10 Minute Tutor on-line courses One hour webinars on diverse Subjects (Live and Recorded) On-site classes NHAIA Membership Benefits. ACSR 3 Personal Lines Related Coverages Course # (7 NH CE); Course # ME17329 (6 ME CE); Course # (7 VT CE) June 30, 2015 add $7 to cost below for NH CE or $10.50 for VT CE Cost: $95 members before 6/15/15 $110 members after 6/15/15 $165 non-members ACSR #3 provides an analysis of personal risk management and the various insurance products related to the personal automobile and homeowner account. Students will review coverages of Personal Lines Floaters, Personal Umbrellas and Yachts and Boats. The Dwelling fire program will also be briefly reviewed. Big I Markets Check our website ( for the Product guide Virtual University Ask the Expert service, articles for coverage clarification and much more! Virtual Risk Consultant Checklists, PF&M, and many other tools available at discounted pricing. Rough Notes product. Anthem and Harvard Pilgrim access Agents Errors and Omissions Coverages available through Westport or Fireman s Fund Hospitality Insurance Company For Bars & Restaurants. Coverages include liquor, Property and general liability with an admitted carrier. Excess liability available through non-admitted carrier. NH Legislative tracking on our website Free CE compliance reminder service for members. (Slight set up charge for nonmembers only)