INTRODUCTION TO THE INSURANCE INDUSTRY:

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2 General Insurance Topics Introduction to the Insurance Industry 1. INTRODUCTION TO THE INSURANCE INDUSTRY: This learning module reviews essential insurance terms, definitions and categories of insurance and describes the core functions of an insurance carrier. 2. INTRODUCTION TO PROPERTY & CASUALTY INSURANCE: This learning module provides a detailed introduction to the Property-Casualty insurance business. 3. INTRODUCTION TO INSURANCE DISTRIBUTION CHANNELS: This learning module reviews the types of insurance carriers and distribution entities in the Property-Casualty industry. Insurance agency roles are also summarized, including the importance of compliance. 4. INTRODUCTION TO RISK MANAGEMENT covers the complete risk management function including risk assessment, risk management objectives and risk management planning and measurement. 5. INTRODUCTION TO RISK TRANSFER AND POLICY DESIGN deconstructs the key elements of P&C insurance contracts, clarifying fundamental policy intent and facilitating cross-policy comparisons. 6. INTRODUCTION TO UNDERWRITING AND PRICING PRINCIPLES: This learning module will give you a foundational understanding of carrier underwriting strategy and the dynamics of carrier profit models. You will learn how rates and pricing models are developed and how advanced predictive analytics are changing carrier's ability to select risks and improve the profit potential of their book of business. With the new knowledge and perspectives acquired in this module, your ability to understand competitive market pricing and advise high-net worth clients will advance. 7. INTRODUCTION TO C.O.P.E. describes the importance of interdisciplinary analysis of Construction, Occupancy, Protection and Exposure to the property risk management and insurance process underwriting, pricing and placement. Commercial Lines Coverage Basics TM Commercial Lines - Property 8. INTRODUCTION TO PROPERTY INSURANCE: CORE PRINCIPLES provides a comprehensive overview of commercial property insurance. All property policy components are discussed, including causes of loss and key exclusions. 9. INTRODUCTION TO PROPERTY INSURANCE: COVERAGES reviews the full coverage grant in the commercial property policy form, including covered locations and additional coverages. 10. INTRODUCTION TO PROPERTY INSURANCE: LIMIT DETERMINATION discusses limit determination in the commercial property policy form, including an overview of property valuation, co-insurance and agreed value provisions. Deductibles and protective safeguards are also discussed. 11. INTRODUCTION TO PROPERTY INSURANCE: RISK MANAGEMENT reviews property loss exposures and property insurance risk management. Types of property losses and their valuation are reviewed including the impact of revenue and expense fluctuation on net income. 12. INTRODUCTION TO BUSINESS INCOME reviews the combined Business Income and Extra Expense Coverage Form. 13. INTRODUCTION TO PROPERTY RATING provides a comprehensive overview of the process, including definitions of key property insurance terms and elements and factors involved in the property rating process. Commercial Lines General Liability 14. INTRODUCTION TO CASUALTY INSURANCE: CORE PRINCIPLES reviews the Commercial General Liability policy including policy structure, coverage triggers and limits of insurance. 15. INTRODUCTION TO CASUALTY INSURANCE: COVERAGES reviews Coverages A, B and C including insuring agreements, triggers and exclusions. Supplementary Payments under Coverages A and B are also discussed. Copyright by New Level Partners 2

3 16. INTRODUCTION TO CASUALTY INSURANCE: PRODUCTS-COMPLETED OPERATIONS HAZARD provides a detailed overview of the CGL policy s Products-Completed Operations coverage. The module starts with an overview of the products-completed operations liability insuring agreement and reviews definitions, exclusions, supplementary payments, limits of insurance and the claims-made extended reporting period. 17. INTRODUCTION TO CASUALTY INSURANCE: EXCLUSIONS provides a detailed review of the CGL policy exclusions. 18. OWNERS AND CONTRACTORS PROTECTIVE LIABILITY reviews OCP coverage, including comparisons with the CGL and the common uses of the policy. Workers Compensation 19. INTRODUCTION TO WORKERS COMPENSATION INSURANCE: CORE PRINCIPLES provides an overview of Workers Compensation Law and the State regulated Workers Compensation system in the U.S. 20. INTRODUCTION TO WORKERS COMPENSATION INSURANCE: COVERAGES provides a detailed review of the Workers Compensation and Employers Liability policy sections and coverages, including types of disabilities and Other States coverage. 21. INTRODUCTION TO WORKERS COMPENSATION INSURANCE: CLASSIFICATIONS: For most employers, the costs associated with Workers Compensation account for a significant portion of the firm s cost of risk. As a result, there is much to understand regarding Workers Compensation classification, rating and premium determination and risk financing options. This course provides an overview of: Exposure Base, Classification and Unmodified Premium Determination, and Premium Modification. 22. INTRODUCTION TO WORKERS COMPENSATION INSURANCE: RISK MANAGEMENT provides a comprehensive introduction to Risk Assessment and Risk Management for employee-related injury exposures. Business Auto and Garage Coverages 23. INTRODUCTION TO COMMERCIAL AUTO INSURANCE: COVERAGES reviews the Business Auto Policy (BAP) to explain the different types of covered autos and the symbols used in the declarations. You will also understand the Auto Liability coverage grant including exclusions and the limit of insurance provision. A review of Physical Damage coverage including physical damage exclusions, limit of insurance and deductibles is also included. 24. INTRODUCTION TO COMMERCIAL AUTO INSURANCE: DECLARATIONS, CLASSIFICATION AND RATING provides a detailed review of the Business Auto Declarations page, and commercial vehicle classification and rating. 25. INTRODUCTION TO GARAGE COVERAGES reviews the purpose of the Garage policy including liability and physical damage, types of covered autos and Garagekeepers coverage. Commercial Umbrella Liability 26. INTRODUCTION TO THE COMMERCIAL LIABILITY UMBRELLA POLICY reviews the standard Commercial Liability Umbrella policy beginning with an overview of how an Umbrella policy functions and a review of the key components of the policy including the Who Is Insured provision, Coverages A & B, limits of insurance, key definitions and conditions are also reviewed. 27. THE COMMERCIAL LIABILITY UMBRELLA POLICY: MAINTENANCE OF UNDERLYING INSURANCE expands knowledge of the Commercial Liability Umbrella Policy and the requirement to maintain underlying limits. Underlying insurance requirements and scenarios, and drop-down provisions are also reviewed. BOP Coverages 28. INTRODUCTION TO BOP PROPERTY COVERAGES provides an overview of the Business Owners Policy, including an in-depth review of the policy s Property Coverage Section. Commercial Lines Coverage Challenge 29. THE COMMERCIAL LINES COVERAGE CHALLENGE tests knowledge and understanding of Commercial Property, CGL, Workers Compensation, Business Auto and Umbrella coverages. Each Challenge contains 25 questions randomly selected from a bank of over 100 possible questions. Copyright by New Level Partners 3

4 Personal Lines Coverage Basics TM Homeowners Property & Liability 30. HOMEOWNERS PROPERTY CORE PRINCIPLES: This module gives the user an introduction to Homeowners Insurance, and goes into detail describing all of the aspects of the Property section of the Homeowners policy. 31. HOMEOWNERS LIABILITY CORE PRINCIPLES: This module includes an introduction to Homeowners Liability terms and coverages, including Conditions and Exclusions. 32. HOMEOWNERS HO-3 (ISO 1991): This module provides an introduction into the HO-3 Homeowners Form, and develops a firm knowledge base of the sections of the HO-3 Form including coverages, conditions and exclusions. 33. HOMEOWNERS HO-4 (ISO 1991): This module provides an introduction into the HO-4 Tenants Form, and develops a firm knowledge base of the sections of the HO-4 Form including coverages, conditions and exclusions. 34. HOMEOWNERS HO-6 (ISO 1991): This module provides an introduction into the HO-6 Unit Owner s Form, defines key terms like condo, co-op, additions and alterations, and develops a firm knowledge base of the sections of the HO-6 Form including coverages, conditions and exclusions. 35. HO-3 ISO 2011: The HO-3 ISO 2011 learning module provides an introduction into the HO-3 Homeowners Form, and develops a firm knowledge base of the sections of the HO-3 Form including coverages, conditions and exclusions. 36. HO-4 ISO 2011: The HO-4 ISO 2011 learning module provides an introduction into the HO-4 Tenants Form, and develops a firm knowledge base of the sections of the HO-4 Form including coverages, conditions and exclusions. 37. HO-6 ISO 2011: The HO-6 ISO 2011 learning module provides an introduction into the HO-6 Unit Owner's Form, and develops a firm knowledge base of the sections of the HO-6 Form including coverages, conditions and exclusions as well as definitions of condos, co-ops, additions and alterations. 38. DWELLING COVERAGE: Dwelling Coverage begins with clarification of who would qualify for this coverage and then provides detail about the DP-1, DP-2 and DP-3 policy forms, including additional coverages and policy limits ISO HOMEOWNERS POLICY FORM: The 2000 ISO Homeowners Policy Form learning module highlights the differences between the 1991 and 2000 ISO Homeowners Policy Forms. Key aspects of this module include definition changes, coverage comparisons, and an overview of perils and exclusions. Also, included within this module is a review of Homeowners insurance and reinforcement of Property and Liability Coverages and Limits. 40. INTRODUCTION TO THE PERSONAL LIABILITY UMBRELLA POLICY: This module will introduce you to the ISO Personal Liability Umbrella policy. We will begin with an overview of how an Umbrella policy functions, followed by an introduction to the key components of the ISO policy including the who is insured provision, the Umbrella policy s structure and coverages along with key definitions, conditions and exclusions. Finally, we will review several claims examples that will help to demonstrate the importance of having Umbrella insurance. 41. INTRODUCTION TO THE PERSONAL ARTICLES FLOATER: INLAND MARINE POLICY: This module will provide you with an introduction to Personal Inland Marine insurance. You will learn important terminology and understand the coverages included in Personal Inland Marine insurance with a concentration on the Personal Articles Floater contract. 42. INTRODUCTION TO PERSONAL WATERCRAFT INSURANCE: This training module will provide you with an introduction to Personal Watercraft insurance. You will learn the difference between Watercraft insurance and Personal Homeowners and Automobile insurance coverage for Watercraft. You will receive an introduction to the policy form, the coverages, features of Watercraft insurance and policy provisions. Personal Auto Coverages 43. PERSONAL AUTO INSURANCE: The Personal Auto module will introduce the learner to automobile insurance including a detailed walk through the four parts of automobile coverage: Liability, Medical Payments, Uninsured Motorist Coverage and Physical Damage Coverage. Concepts such as split limits, financial responsibility and state minimum limits, no fault and assigned risk plans are also covered. Copyright by New Level Partners 4

5 Personal Lines Coverage Challenge 44. THE PERSONAL LINES COVERAGE CHALLENGE tests knowledge and understanding of Personal Property and Liability and Homeowners coverage. Each Challenge contains 25 questions randomly selected from a bank of over 100 possible questions. Emerging Leader's Series 45. INTRODUCTION TO RECRUITING AND HIRING: The Introduction to Recruiting and Hiring learning module begins with current trends in the recruiting world. It then delivers a strong basis for how to determine needs, prepare for the recruiting process and discusses the best ways for recruiting talent to your firm. 46. RECRUITING AND HIRING ASSESSMENT, INTERVIEWING AND SELECTION: This module describes, in depth, different pre-employment assessments, how to decipher the analysis of these assessments, and how to conduct intelligent and effective interviewing. 47. EMPLOYEE RETENTION: In this module, the manager will be able to define the cost of turnover and how it is impacting their business. This module comes with a tool kit providing the manager with tips and helpful documents for implementing a sound Employee Retention program. 48. HUMAN RESOURCES RISK MANAGEMENT FOR YOUR FIRM: This web based training program will help you gain knowledge of Federal employment laws that have a significant impact on your business. The content in this module is extremely beneficial to leaders who are running their business operation while assuming human resources responsibilities. The chapters will cover: compliance risk management, personnel file management, safe work environment essentials and an HR audit plan for your own business to deploy. 49. PERFORMANCE MANAGEMENT PRINCIPLES: This web based training module provides an introduction to performance management along with recommendations for implementing a program within your business. The basics of performance management are covered along an overview of various processes, developing SMART goals for employees, and the steps for handling performance improvement. A Resource Guide for managers is provided with key points for implementation. 50. EFFECTIVE COACHING TECHNIQUES FOR LEADERS: This web based training module provides an introduction to the elements of leadership and management, as well as leadership competencies and the impact of coaching on business relationships. Users will proceed through a coaching style inventory to discover their coaching style, and understand the leader s role as a coach. Finally, the user will understand how to create a feedback-receptive culture. Business and Customer Service Skills Customer Management Skills 51. INTRODUCTION TO ERRORS AND OMISSIONS: The Introduction to Errors & Omissions learning module teaches the user about important information, insurance regulations, licensing and authority. The user will also explore the fiduciary duties of an insurance agency. 52. ERRORS & OMISSIONS WHAT CAN YOU DO?: This learning module reviews the definitions of errors and omissions, along with important information about who is liable and the possible consequences. A top ten list of the errors and omissions agencies experience is explained in detail. The user will explore and retain best practices in avoiding E&O exposure. 53. CUSTOMER MANAGEMENT ANTICIPATING NEEDS: The Customer Management: Anticipating Needs learning module explores the roles within the insurance agency and helps the learner to understand the new business workflow, renewal workflow and certificates of insurance process. The user will also learn how to build credibility and loyalty with co-workers and clients, how to develop a strong client retention strategy and understand how anticipating needs will aid in customer management. Copyright by New Level Partners 5

6 54. CUSTOMER MANAGEMENT BALANCING PRIORITIES: The Customer Management: Balancing Priorities learning module explores different time management strategies for balancing client s requests and agency demands. The learner will also develop techniques to prioritize agency duties, avoid procrastination, manage a workload and manage a workspace. 55. INTRODUCTION TO RELATIONSHIP MANAGEMENT: The Introduction to Relationship Management learning module introduces the learner to the four communication styles. The learner will identify their own communication style and learn techniques for communicating with others such as clients, team members, managers and carrier underwriters. 56. BUILDING TRUST AND MANAGING CONFLICT: The Building Trust and Managing Conflict learning module helps the learner review the four communication styles often used and discussed in relationship management. The module also demonstrates for the user how to build trust with clients. A section on managing conflict provides ready to use tips. Business Communication Fundamentals 57. VERBAL COMMUNICATION SKILLS EFFECTIVE COMMUNICATION: The Verbal Communication Skills: Effective Communication learning module helps the learner to discover how to communicate eloquently in person and on the phone using examples and sample calls. The user will understand proper greeting, hold and transfer and closing protocol, as well as how to create impactful first impressions by using tone, body language and word choice to their advantage. The learner will also receive helpful tips about effective listening. 58. VERBAL COMMUNICATION SKILLS BUILDING RAPPORT: The Verbal Communication Skills: Building Rapport learning module helps the learner to uncover the definition of rapport while infusing the importance of making a good first impression. The user will acquire a step-by-step process of rapport building and view samples of good rapport building techniques 59. BUSINESS WRITING 101: The Business Writing 101 learning module creates an overview of core business writing principles. The module reviews sentence structure, punctuation and grammar tips. Examples of correspondence often used within insurance agencies are included. The power and impact of word choice on the reader s perception is covered within this module. 60. BUSINESS WRITING 201: The Business Writing 201 learning module leads the learner through a grammar review. The concept and examples of powerful opening and closing lines within correspondence is introduced. Included in this module are business writing essentials to create more powerful communication such as: concrete nouns, avoiding clichés, active voice, etc. 61. PERSONAL TIME MANAGEMENT: In the Personal Time Management module, you will identify time wasters and tips for setting priorities, understand what items rob you of your time each day and how to solve these issues, deploy techniques to avoid interruptions, understand how to say no positively and how to balance your client demands and deadlines, and finally, you will create a personal action plan for improving your time management skills. Advanced Communication and Negotiation 62. INTRODUCTION TO NEGOTIATION SKILLS: The Introduction to Negotiation Skills learning module introduces the learner to an overview of negotiation techniques and the seven steps to agreement. Utilizing great information as described by Harry Mills in his book, The Street Smart Negotiator, the user will, after this learning module, be able to apply the tips to successfully negotiate within the insurance industry. 63. NEGOTIATION STEPS AND BUILDING CREDIBILITY: The Negotiation Steps and Building Credibility learning module expands on the techniques from the Introduction to Negotiation Skills module. This module targets an approach to build credibility with the other party in a negotiation. Copyright by New Level Partners 6

7 64. POWERFUL & PERSUASIVE COMMUNICATION SKILLS: This course introduces the user to the impact of effective messaging on professional relationships, stressing powerful and persuasive messaging. Powerful and persuasive messaging includes the impact of perceptions and impressions. The user will also develop planning techniques for communication and negotiating. 65. FINE TUNE YOUR ELEVATOR PITCH: This course outlines how to create an Elevator Pitch for your company, yourself and tailored to a specific individual. Upon completing this training, you will have the essential elements of an Elevator Pitch prepared and ready Copyright by New Level Partners 7

8 1. NLP RISK SOLUTIONS IQ PROGRAM is a case-scenario learning experience integrating coverage education, industry group analysis and practical risk assessment. Risk Solutions IQ can be calibrated from 101 to Expert Learning Objectives and is highly interactive for groups of any size. Risk Solutions IQ can run as a 3-day program adjoining a Sales or Service Skills program or as an independent program of 1-2 weeks duration. Competitive scoring is deployed throughout the program and a final project/presentation sustains focused learning for all participants. 2. NLP EFFECTIVE COACHING FOR MANAGERS WORKSHOP delivers practical tools to Envision, Enable, Empower and Energize employee potential through effective planning and feedback. The workshop begins with participants completing a Coaching Style Inventory and proceeds through activities and presentations on the leader s role as a Coach. Building trust and accountability, leveraging positive results by goal setting and feedback and creating a Receptive Feedback Culture are critical elements of this 6-hour session. 3. NLP INSURANCE BASICS WORKSHOPS cover Property, Business Income, Commercial General Liability and Products Liability, Workers Compensation, Commercial Umbrella, Business Auto, various Homeowners Policies, Personal Auto and Umbrella. Coverage Forms are de-constructed as an interactive learning experience, including role-plays and assessments. Workshops are designed with client input selecting forms to cover and can be delivered over 2-5 days, depending on attendees level and number of policies chosen. 4. NLP CUSTOMER SERVICE ESSENTIALS WORKSHOPS focus on customized service competencies for insurance firms. Case learning utilizes scenarios tailored to the client s business incorporating optimal call planning and execution. Business Writing including , Managing Priorities, Verbal Communication Skills, Negotiation Skills and Building Credible Business Relationships are integrated into these unique programs. 5. PERSUASIVE AND POWERFUL COMMUNICATION SKILLS WORKSHOP is designed to address specific challenges faced when delivering difficult messages, including maintaining the balance of new and renewal relationships, the profitability of client relationships and changes in strategy. The workshop is highly interactive including a Persuasive Communication Model and Gauge and techniques/tools to impact communications and relationships in a positive way. 6. STRENGTHSCOPE - New Level Partners is now an accredited provider of the Strengthscope tool. It is a revolutionary assessment tool that provides comprehensive measurement of an individual s strengths and the extent to which these are productively applied at work. Strengthscope could be a complementary element of supervisory, coaching and leadership programs. New Level Partners Instructor Led Course Catalogue. 7. BUSINESS WRITING ESSENTIALS WORKSHOP is designed to equip participants with needed skills to communicate efficiently, effectively and including proper business writing etiquette. The workshop addresses and other written correspondence covering grammatical rules, proper sentence structure and different writing styles to create professional impressions and effective transactions. The workshop is a highly interactive 3.5-hour session, including debriefs of sample s, memos and case studies. 8. TIME MANAGEMENT WORKSHOP: Strategies for Managing Priorities, Improving Productivity and Achieving Your Goals begins with an attendee pre-class assignment to identify the core responsibilities of their role and how their time is allocated each week (e.g.- administration, customer service, claims processing, marketing/placement, underwriting fact-gathering and decision-making and closing renewals and new business.) Upon completion of this workshop, the learner will be able to identify time-wasters interrupting daily productivity, deploy tips for setting priorities, set goals to improve concentration, say no professionally and create a personal action plan. 9. RELATIONSHIP MANAGEMENT: Keys to Building Successful Business Relationships Workshop begins with an attendee pre-class assessment to determine their preferred relationship style, from which workshop activities and assignments help participants determine how to work productively with other and conflicting styles. Learning objectives include identifying factors that create conflict between communication styles, apply questioning and active listening techniques to resolve conflicts, how credibility, expertise and competency impact building trust in a relationship. The workshop includes extensive activities and role-plays to practice conflict resolution and negotiation tactics. Copyright by New Level Partners 8

9 10. NEGOTIATION SKILLS: Resolving Conflict and Building Credibility Workshop begins with pre-class assignment to document the types of negotiations encountered and examples of successful and blocked relationships. Learning objectives include identifying the three basics elements of negotiations, successfully deploying the Seven Steps to Agreement, defining and use a BATNA, learning how to use powerful and positive language in negotiations and mastering the 30-second opener. 11. RECRUITING AND HIRING: Proven Techniques for Hiring Top Talent prepares supervisors and managers with a proven hiring process. The program includes a detailed overview of the talent sourcing and selection process covering the following topics: hiring trends/statistics, recruiting sources for experience levels and generational candidates, job description development, candidate prequalification, interviewing styles and questions, pre-employment screening, red flags in candidate selection and closing the deal. This full day program is team-based interactive, including an online recruiting simulation. 12. PRESENTATION SKILLS FUNDAMENTALS is a great first level presentation skills program for any business professional delivering content to customers or internal staff. The core content of this course may be tailored to address the needs of entry-level supervisors, mid-level managers or training team members. Topics include: Creating an Engaging Presence; Tone of Voice; Eye Contact; Gestures; Presentation Styles and Techniques, etc. Copyright by New Level Partners 9

10 1. RECRUITING AND HIRING: PROVEN TECHNIQUES FOR HIRING TOP TALENT prepares supervisors and managers with a proven hiring process. The program includes a detailed overview of the talent sources and selection process covering the following topics: current trends/statistics, recruiting sources for experience levels and generations, job description development, candidate pre-qualification, interviewing styles and questions, pre-employment screening, red flags in candidate selection and closing the deal. This full day program is interactive including an online recruiting simulation. Course Length: Days 2. PRESENTATION SKILLS FUNDAMENTALS is a great first level presentation skills program for any business professional delivering content to customers or internal staff. The core content of this course may be tailored to address the needs of entry level supervisors, mid-level managers or training team members. Topics include: Creating an Engaging Presence; Tone of Voice; Eye Contact; Gestures; Presentation Styles and Techniques, etc. Course Length Days 3. EMPLOYEE RETENTION STRATEGIES WORK: Supervisors and Managers invest a great deal of time to search, screen and hire top talent with the goal to achieve top productivity in their team and for their firm. Employee Turnover costs companies thousands of dollars in expense with the need to repeat the recruitment cycle and training all over again. Unfortunately, we lose a larger portion of positive performers. A common scenario is when a vital player leaves, because they feel unrecognized. In this workshop, key strategies along with proven retention practices will be discussed. Learn examples and real approaches that align with your team and can be deployed immediately. Course Length Hours 4. EFFECTIVE PERFORMANCE MANAGEMENT: Performance Management is a process for establishing a shared understanding about what is to be achieved and how it is to be achieved. It is an approach to managing people that increases the probability of success. Whether a company requests semi-annual reviews or common annual reviews, the process requires the investment of time and attention as it directly impacts the employee s career and the firm s success. Supervisors and Managers of all levels and experience may be indirect contributors or fully responsible for compiling the performance review data and information along with delivery. Course Length PROVEN COACHING TECHNIQUES: This is an excellent workshop for new supervisors and managers who are currently leading front line client-facing teams or project teams. The workshop begins with an inventory of the supervisor s coaching style and a group composite of the attendee group. Each coaching style reveals individual strengths and areas of further growth. Throughout the program, trends are discussed and proven Coaching Techniques are practiced. Scenarios are tailored to align with the individual s business environment and demands. Real situations are analyzed and solutions are further discussed and practiced. Course Length 3-5 Hours 6. MYERS-BRIGGS INVENTORY AND OVERVIEW: Each participant will complete and receive a personal Myers-Briggs report with their type indicator. The course includes an overview of each Myers-Briggs type covering the qualities and tendencies along with perceptions. Lessons include how to better understand each other including strengths and differences plus incorporating different perspectives into project management or problem solving. Optional: A team composite/report of the full management team can be produced and discussed as to how to leverage individual strengths to produce full team effectiveness. Course Length 4-6 Hours 7. TEAMBUILDING: Following the core principles in the Overcoming the Five Dysfunctions of the Team, the management team attends this session as a working group. Discovery and reinforcement activities are incorporated into the program. The pyramid model of the Five Dysfunctions is covered in detail: Inattention to Results, Avoidance of Accountability, Lack of Commitment, Fear of Conflict and Absence of Trust. The Management team will work together to identify ways to leverage core strength and set goals to achieve outcomes. Course Length 3-5 Hours 8. LEADERSHIP SESSIONS: NLP can design a Leadership Strategy or Team Effectiveness session specific to any organization. The session or workshop can be run in conjunction with an off-site Planning Meeting or on-site series. Topics may include: Stages of Team Effectiveness and Goal Setting, Managing for Organizational Effectiveness, Business Planning, etc. Copyright by New Level Partners 10