City of Port Moody Citizen Survey. Presented by: Catherine Knaus, Ipsos Reid

Transcription

1 City of Port Moody Citizen Survey Presented by: Catherine Knaus, Ipsos Reid

2 Objectives and Methodology 2 Objective Provide a comprehensive overview of citizens satisfaction levels, attitudes, needs, and priorities. Methodology Telephone survey with a random and representative sample of 400 adult Port Moody residents. Interviews conducted between April 14 and 24,. Final data has been weighted to ensure the gender/age distribution reflects that of the actual Port Moody population according to the most recent Census data. MOE: ±4.9 percentage points, 19 times out of 20. Tracking and normative comparisons have been provided where appropriate.

3 Overall, citizens demonstrate predominately positive views of the community and City 3 Quality of Life Q2: How would you rate the overall quality of life in the City of Port Moody today? Satisfaction with Municipal Operations Q6: Taking everything into account, how satisfied are you with the way the City of Port Moody s municipal government, including Council and Administration as a whole, is going about running the community? Satisfaction with Services 4 62% 68% Q7: How satisfied are you with the overall level and quality of services provided by the City of Port Moody? Value for Taxes 16% 19% 28% 27% 30% 30% 26% Very Satisfied Very Satisfied 51% 50% Very Good Value Very Good Q8: Thinking about all the programs and services you receive from the City of Port Moody, would you say that overall you get good value or poor value for your tax dollars? (Is that very or fairly good/poor value?) Good Somewhat Satisfied Somewhat Satisfied Fairly Good Value 7 79% 89% 87% 90% 90% 98% 99% 96% 9 93% 97%

4 Transportation and growth dominate the public issue agenda 4 Total Mentions Transportation (Net) Growth and development (Net) Municipal government services (Net) Taxation/ municipal government spending (Net) Education (Net) Crime (Net) Environment (Net) Parks, recreation, and culture (Net) Social (Net) Healthcare (Net) Economy (Net) Other (Net) None Don't know 25% 1 10% 9% 8% 13% 7% 3% 6% 5% 8% 5% 6% 3% 2% 1% 2% 6% 8% 20% 10% 2% 38% 5 27% 12% 12% 12% 7% 10% 7% 7% 13% 10% 12% Q1. In your view, as a resident of the City of Port Moody, what is the most important issue facing your community, that is the one issue you feel should receive the greatest attention from your local leaders? Are there any other important local issues?

5 Citizens would rather pay increased taxes than see existing services cut 5 Increase taxes to enhance or expand services Increase taxes to maintain services at current levels 19% 16% 32% 39% Increase Taxes : 51% : 55% 18% 31% 49% Cut services to maintain current tax level Cut services to reduce taxes 12% 11% 26% 27% Cut Services : 38% : 37% 26% 11% 37% None 8% 6% 10% Don't know 1% Q9. Municipal property taxes are the primary way to pay for services provided by the City of Port Moody. Due to the increased cost of maintaining current service levels and infrastructure, the City must balance taxation and service delivery levels. To deal with this situation, which one of the following four options would you most like the City of Port Moody to pursue?

6 One-third support debt financing for new amenities 6 Yes 33% No 65% Don't know 2% No tracking data or normative comparisons are available for this question. Q11. Do you support the City going into debt to help finance new amenities? For example, a new library, a library expansion, or soccer fields.

7 Citizens recognize the usefulness of various communication channels although a marked age difference exists regarding social media 7 The Port Moody calendar and garbage schedule Maps and guides such as Parks and Trail Guide, Summer Cultural Guide, Public Art Map, etc. The printed version of the Happening Recreation Guide Signs and billboards Advertisements in local papers The online version of the Happening Recreation Guide City website, including live video streaming of meetings The Focus newsletter Social media including Facebook, Twitter, and apps n/a n/a n/a Useful 43% 45% 73% 69% 70% 66% 66% 65% 56% % 87% 79% 79% 73% 40% 17% Q15. The City of Port Moody uses a number of ways to communicate with its residents. How useful do you find each of the following of the City s communication methods? ative comparisons are unavailable for this question. Usefulness of Social Media by Age

8 Citizens support the City investing in attracting out of town visitors, particularly when it comes to parks, trails, and festivals 8 Yes Parks and trails 8 89% Festivals 87% 85% Cultural facilities and events 75% 76% Sporting facilities and events Heritage facilities and events 73% 67% 66% 71% Shopping destinations 38% 38% ative comparisons are unavailable for this question. Q19. There are a number of different things the City of Port Moody can invest in to make it more attractive to out of town visitors. Please tell me if you think the City should invest in each of the following to help attract out of town visitors.

9 Most citizens think civic environmental leadership is important despite the potential tax implications 9 Very important Somewhat important 4 46% 39% 35% Important : 82% : 81% Not very important Not at all important 11% 9% 5% 9% Not Important : 17% : 18% Don't know 1% <1% ative comparisons are unavailable for this question. Q20. How important is it to you that the City of Port Moody be a leader in protecting the environment, even if doing so increases your municipal taxes?

10 Questions? 10