2017 Citizen Satisfaction Survey Final Report

Transcription

1 2017 Citizen Satisfaction Survey Final Report Survey conducted for the City of Colwood by: DISCOVERY RESEARCH

2 Purpose Apply scientific methods to public consultation. Hear from a broad range of citizens rather than a vocal minority. Understand citizens needs, concerns & priorities. Identify areas for improvement. Inform strategic plans, financial plans, and departmental work plans. Provide a benchmark against which to measure the City s progress over time. 2

3 Methodology Randomized Telephone Survey conducted by Discovery Research The number of people surveyed was years and lived within City of Colwood Statistics accurate within ±4.9%, at the 95% confidence interval (19 times out of 20) Online survey available on Colwood.ca 79 online surveys completed 3

4 Weighting Age Population from 2011 Census Unweighted Sample Weighted Sample % 24% 46% % 51% 38% % 25% 17% 4 3

5 Key Findings Quality of life in Colwood rates exceptionally high at 8 out of 10. Colwood rated higher as a place to raise children and a place to retire, and slightly lower as a place for young adults to live, learn, work and play. Most respondents (73%) feel quality of life has improved or stayed the same compared to 5 years ago. What people value most about Colwood is its location, proximity to the ocean, access to nature and outdoor recreation, and peacefulness of the community. Traffic ranks highest as an issue facing Colwood, followed by Development and Urban Planning. Service ratings for knowledge, fairness, and response time are high, but were slightly lower than the previous survey. Areas of excellence include fire service, City trails, parks & playgrounds, winter road maintenance and the yard waste program. The lowest rated City service is sidewalks. Other services showing room for improvement included land use planning and diverse and affordable housing. 4

6 Quality of life in Colwood (light blue shows 2015 results) Colwood as a place to raise children 8.1 Overall quality of life in Colwood 8.0 Colwood as a place to retire 7.9 Colwood as a place for young adults to learn, work, play and live

7 Compared to 5 years ago, how do you feel quality of life in Colwood has changed? WORSE: Traffic congestion, construction, rapid growth, too much development. Worse, 22% Not sure, 5% Better, 28% BETTER: Improvements to schools, parks, roads, trails, more development. No change, 45% 7

8 What is your favourite thing about living in Colwood Convenient location Close to ocean, lagoon Beautiful, the view, scenic, natural, nature Quiet, peaceful Access to outdoor recreation Size of community Community spirit Climate, weather, clean air, clean water Safe community Other Relaxed lifestyle Outside of Victoria Friendly people Great place to raise a family Not sure Housing availability, affordability 4% 3% 2% 2% 2% 2% 2% 2% 1% 0% 8% 11% 13% 14% 16% 17% 0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 8

9 What is the single most important issue facing Colwood? Transportation, Traffic Flow Development, Urban Planning Not sure Too many unfinished projects Infrastructure Other Shops, services and amenities Municipal tax rates Sewer system None Economy, Jobs Protection of the natural environment Colwood Corner Growth Affordable housing Sidewalks Safety of Citizens, Crime Road conditions Active transportation, pedestrian and cycling 5% 4% 4% 4% 3% 3% 2% 1% 1% 1% 1% 1% 1% 0% 10% 9% 9% 14% 29% 0% 5% 10% 15% 20% 25% 30% 35% 9 8

10 How important are the following issues? Transportation and traffic flow 9.2 Protecting the natural environment 8.9 Citizen engagement Economic development New development and land use planning Investment in City infrastructure, beautification and public realm

11 Overall Satisfaction with City of Colwood In general, I believe the City of Colwood is doing a good job I receive good value for the municipal taxes I pay The City of Colwood listens to citizens and encourages their involvement in council decision making

12 Satisfaction with Services Satisfaction with Recreation and Leisure Services (light blue shows 2015 results) City trails 7.9 City playgrounds 7.7 City parks 7.7 City beautification, boulevards and gardens 6.6 Public washrooms

13 Satisfaction with Recreation and Leisure Services by age group City trails City playgrounds City parks

14 Satisfaction with Community Safety Services (light blue shows 2015 results) Fire services 8.9 Policing services 7.9 Bylaw services

15 Satisfaction with Roads & Transportation Services (light blue shows 2015 results) Snow and ice removal from roads 7.8 Safe routes to schools Road maintenance and repair Street lighting Bicycle paths Public transit* City sidewalks

16 Satisfaction with City Services (light blue shows 2015 results) Yard waste drop off service 8.2 Residential spring clean-up service 7.7 Citizen engagement 6.3 Land use planning 5.9 Economic development

17 Satisfaction with Community Amenities (light blue shows 2015 results) Community, cultural and recreational events Quality of new developments Health and social services Availability of shops, services and employment Design of streets, public spaces and boulevards Diverse and affordable housing options

18 City Staff Have you had contact with City staff over the past 12 months in person, by phone, or online? Yes, 30% No, 70% 18

19 During your most recent contact, what service were you seeking? Bylaw Services General Information request 23% 25% Finance, payment of taxes or utilities 19% Public Works-road repair, parks, branch 15% Other Sewer related inquiry 5% 6% Building permit/inspection Trees 3% 3% Planning & development permits 1% 0% 5% 10% 15% 20% 25% 30% 19

20 How would you rate the level of service provided? Friendliness 8.3 Treated you fairly 7.6 Level of knowledge and competency 7.3 Response time quickness of service

21 How would you rate the level of service? Friendliness 2% 29% 98% satisfied 69% Treated fairly 11% 32% 90% satisfied 58% Level of knowledge and competency 12% 33% 88% satisfied 55% Response time 19% 28% 81% satisfied 53% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Not Satisfied Satisfied Very Satisfied 21

22 Official Community Plan Update Level of agreement with OCP Directions Increase transportation choice to ease traffic congestion 9.3 Make the waterfront accessible while protecting sensitive areas Make walking, cycling and transit realistic options Shape new development to fit the natural environment rather than altering natural features Focus development in areas identified as city centres such as Colwood Corners, Sooke Road and Royal Bay Make the waterfront a world class destination with a seaside village at Royal Bay

23 Is your property connected to sewers? Not sure, 4% No, 57% Yes, 39% Would you connect to sewers if it was an option? Not sure, 3% Depends on cost, 43% Yes, 35% No, 19% 23

24 Communications Hearing about what's going on in the City Local newspaper Check the City website at City newsletters Online news, social media Subscribe for updates from the City Word of mouth from neighbours and friends TV Radio City of Colwood twitter or facebook Mail Don't learn about government issues In person at meetings, bulletin boards Not sure 31% 29% 25% 21% 11% 9% 7% 6% 6% 4% 3% 2% 1% 0% 10% 20% 30% 40% 50% 60% 24

25 About You Which age group do you fall into? % 35% 34% 30% 25% 26% 23% 22% 20% 15% 10% 5% 0% 16% 13% 14% 13% 12% 10% 7% 4% 5% 1% years years or older 25

26 Do you own or rent your place of residence? Rent, 9% Refused, 2% Own, 89% 26

27 How long have you lived in Colwood? 1-10 years 34% years 29% years 19% 31+ years 18% 0% 5% 10% 15% 20% 25% 30% 35% 40% 27