GMARG Meeting. Tuesday 18 th October 2018

Transcription

1 GMARG Meeting Tuesday 18 th October 2018

2 Today s Agenda 2 Item Number Description Time Allotted 1 Introduction/confirmation of attendees 5 mins 2 Review of Previous Minutes and Actions 20 mins 3 Eircodes 10 min 4 Data Sharing Agreement 5 min 5 PPM Front Office Arrangements 10 min 6 SoLR update 10 min 7 Schema Release min GMARG Calendar and 2019 Workplan 10 min 9 GNI working arrangements 10 min 2018 Christmas Working hours 2018 Christmas Lock Moratorium 10 GNI Verbal Updates: 30 mins PPM Emergency Credit [Impact Assessment on] Priority Flag change Vulnerable and Priority Customer Annual reconciliation Customer Complaint Process Implementation MPD 5: Change of Shipper Correction & Amendment Verbal Update implementation of Change of Mind Meter reading update Revenue Protection update 11 CRU Verbal Update 5 mins 12 AOB 5 mins

3 2. Review of Previous Minutes & Actions 18 September 2018 Action Number Status Overview Responsible G121 Open Data Processing Agreement: GNI to revert with updated proposals for Code GNI Mod G175 Open GNI to maintain watching brief on Eircodes, co-ordinate future go-live project GNI/All plan with ESBN, outline reasons for 1-month after ESBN, issue portfolios when licencing question resolved. All to consider impact of simultaneous versus sequential implementation, confirm licencing position with Eircode holder by Oct GMARG G190 Propose to MPD 5 (Correction/ Amendment): GNI to implement Change of Mind Process GNI/Shippers Close on October 1st, write to Shippers & CRU, Shippers to ensure operations teams are trained G202 Open Priority Customer Flag: GNI to submit to CRU for approval, reply to BGES mail GNI G203 Open Misdirected Payments: Technical process to be addressed as part of any PPM enhancement project, Financial arrangements to be discussed at that stage G206 Open GMARG ToR including revised CR/DDR timelines. CRU to provide update to 3 GMARG on ToR including revised CR/DDR timelines GNI CRU

4 2. Review of Previous Minutes & Actions 18 September 2018 (continued) Action Number Status Overview Responsible G240 Closed Expected Customer Complaints G241 Closed Future PPM Solution G242 Propose to Close Schema Release Shipper feedback has closed on detailed schema release project plan timelines Shippers G243 Propose to Close Schema Release - GNI arranged bi-lateral meeting with each Supplier re market testing timelines GNI/Shippers G244 Open PPM Refund Process - Shippers to respond to proposed November 2018 roll-out of the enduring quarterly PPM refund process by COB 30th August G245 New 2019 Dates: GNI to prepare proposed dates around Christmas Lock Moratorium, Christmas Hours and the 2019 GMARG calendar Shippers GNI 4

5 3. Eircodes

6 Eircodes Several Shipper have requested that their portfolio files with Eircodes now issue GNI has ed all Shippers to confirm their Capita Licencing positions Internal review with GNI IT GNI proposes to introduce Eircodes, into MM, 1-month post ESBN Schema in April GNI urges Shippers to consider implications on their own systems, in particular for dual fuel customers 6

7 4. Data Sharing Agreement

8 Data Sharing Agreement GNI has consulted its legal advisors. GNI intends to progress a Code modification in lieu of an ancillary data sharing agreement; Legal view that The Code is an agreement between GNI and Shippers and the role of CRU with respect to a breach of the Code is to hear and determine disputes between GNI and Shippers and apply the liability regime as set out under the Code; In the event of a data protection breach, a data subject can pursue a compliant via the Data Protection Commissioner (or through the courts) - not via the CRU; GNI will prepare potential drafting an circulate. 8

9 5. PPM Front Office Contractual Arrangements

10 Front Office Contractual Arrangements Following the CRU update on the code modification proposal A087 - Implementing a new framework for Suppliers to contract their own payment channels for PPM customer, the code modification will move to legal drafting by GNI before final approval by the CRU. Current contractual arrangements with Front Offices are due to expire in July GNI have met with the Front Office Providers and notified them of their intention to extend the Front Office Agreements for 2 years until July GNI propose a working group be established with stakeholders to progress implementation and ensure no gaps in processes. Relationship to Code Mod Forum and GMARG to be considered Next step: GNI to draft Terms of Reference for working group and high level timeline. 10

11 6. SoLR update

12 SoLR update Commercial discussions ongoing between GNI, BGES and the CRU are continuing Technical teams have also held discussions

13 7. Schema Release 2019

14 Schema Release Update Updated GasMap Schema to Go Live 31 Jan 2019 Status Update: 8 of 10 Suppliers have installed Schema upgrade on market test environment Weekly group calls (GNI & all suppliers) to monitor progress, raise issues etc. IBM (market assurance provider) engaging with suppliers Upcoming Activities: Supplier UAT: 15 Oct - 16 Nov week window for each supplier Supplier UAT Sign-Off with IBM pre-requisite to moving on to cross-participant testing Cross-Participant Testing : 1 Nov - 5 Dec week window for each supplier Readiness Assessment Report (IBM) 14 Dec

15 GMARG Calendar and 2019 Workplan

16 2019 GMARG Calendar and 2019 Workplan 2019 GMARG CALENDAR 17/01/2019 Thursday Call 21/02/2019 Thursday Meeting 21/03/2019 Thursday Call 18/04/2019 Thursday Meeting * 16/05/2019 Thursday Call 20/06/2019 Thursday Meeting 18/07/2019 Thursday Call 15/08/2019 Thursday Meeting 19/09/2019 Thursday Call 17/10/2019 Thursday Meeting 21/11/2019 Thursday Call 12/12/2019 Thursday Meeting * Adjacent to Good Friday Brought forward 1- week

17 9. GNI working arrangements

18 2018 Christmas Working hours GNI will publish our standard document in November Normal hours all teams: Up to Friday 21 st December From Wednesday 2 nd January Office based teams Monday 24 th is morning only Friday 28 th is a working day Monday 31 st is a working day Siteworks teams Skeleton crews only Christmas week Emergency Response/No Gas and urgent unlocks only Siteworks jobs invited for 1 st week of January

19 2018 Christmas Lock Moratorium Proposed Christmas Lock Moratorium dates Applies to Domestic Sites only Last date to request a lock job: Thursday 6 th December Last date for lock job appointment: Thursday 13 th December First 2018 date to request lock job: Wednesday 2 nd January First 2018 date for lock job appointment : Wednesday 9 th January GNI has advised these dates to RMDS Awaiting CRU decision

20 GNI verbal updates

21 21 GNI Verbal Updates: PPM Emergency Credit Priority Flag changes Vulnerable and Priority Customer Annual reconciliation Customer Complaint Process Implementation MPD 5: Change of Shipper Correction & Amendment Verbal Update implementation of Change of Mind Meter reading update Revenue Protection update

22 PPM Emergency Credit GNI had previously polled Shippers on their preference about increasing the PPM emergency credit to 10 Shippers generally supportive Details of responses have been submitted to the CRU Awaiting CRU response

23 MPD 42: Management of Supplier Complaints GMARG 18 th October 2018

24 MPD 42 - Management of Supplier Complaints Background: MPD 42 approved by CRU in June 2018 Proposed Implementation Date: GNI proposes to commence the new process on 19 November 2018 Work Underway: Resourcing and IT amendments Assigning complaint types and complaint owners 24

25 Revenue Protection GMARG 18 th September 2018

26 Revenue Protection Working Group Update Closing out Commencing 2017/18 Work: 2018/19 Work Code of Practice Approval: Working Group submitted Code of Practice for approval in June 2018 CRU feedback received in early September Working Group reverted to CRU 25/09/18 CRU expect decision in November New Working Group - Current Status Draft working group terms of reference issued to CRU 29/09/18 & circulated to GMARG 4/10/18 Working Group meeting scheduled for 19 Oct Draft MPDs 44 & 45 have been circulated for review within WG Proposed Process - Summary: As per process applied when developing code of practice RP Working Group to develop documents/proposals WG submits proposals to GMARG & CRU simultaneously GMARG has opportunity to comment (short window) Comments from GMARG taken into consideration by CRU CRU to review and approve 26 Scope: 1. Market Process Definitions (MPD) x 3 2. Reporting Arrangements 3. Review of RP Siteworks Charges Timeline: Oct 2018 March 2019

27 Market Statistics GMARG 18 th September 2018

28 October PPM Review Meter Installation Stats 28

29 GPRO CoS monthly CoS monthly Gas Year to date Month RD Credit RD PPM I/C Total GYTD Oct-17 7,603 1, ,743 9,743 Nov-17 10,247 2, ,555 22,298 Dec-17 7,338 1, ,166 31,464 Jan-18 9,364 2, ,793 43,257 Feb-18 9,354 2, ,275 55,532 Mar-18 9,166 2, ,525 67,057 Apr-18 8,518 2, ,519 78,576 May-18 9,601 2, ,122 90,698 Jun-18 8,249 1, , ,387 Jul-18 9,294 1, , ,555 Aug-18 10,071 1, , ,591 Sep-18 9,030 1, , ,509 GYTD 107,835 23,323 4, /2018: Record Gas Year for CoS Previous was 125k in 2010/2011 On track to hit 1m CoS in November 29

30 GPRO CoS Rejections CoS rejections Month Number Rejections vs Successful CoSs Oct % Nov % Dec % Jan % Feb % Mar % Apr % May % Jun % Jul % Aug % Sep % GYTD 7,673 30

31 GPRO Debt Flagging Stats 31 Total Debt Flag Received Debt Flagging in CoS Total CoS Cancelled % of Debt Flags then Cancelled % Debt Flag to CoS #'s Oct % 1.3% Nov % 0.9% Dec % 0.8% Jan % 0.7% Feb % 0.8% Mar % 1.2% Apr % 1.3% May % 1.7% Jun % 1.8% Jul % 1.9% Aug % 2.0% Sep % 1.5% GYTD In September: 11% of Debt Flags were at PAYG sites No Flags were at IC sites

32 GPRO Corrections and Amendments Corrections and Amendments Corrections Amendments Total C&A Total C&A processed vs Completed CoS Oct % Nov % Dec % Jan % Feb % Mar % Apr % May % Jun % Jul % Aug % Sep % GYTD 6,908 2,063 8,971 32

33 CRU Updates

34 CRU Updates CRU 34

35 12. GMARG Proposed Meetings Day (in-person meetings have 10:30 am starts, calls have 10am starts) Meeting/ Call Date Thursday Call 15/11/2018 Thursday Meeting 13/12/ * Conference Call slots subject to agreement at previous physical GMARG

36 12. A.O.B. CoS Amendments 36