GMARG forum. Ashling Hotel. Thursday 18 June Minutes of Meeting. Participants:

Transcription

1 GMARG forum Ashling Hotel Thursday 18 June 2015 Minutes of Meeting Participants: Name Company Name Company Brian Mullins GNI (Market Operations) Jennie Dockrell Flogas Ken Galloway GNI (Shipper Services) CheeShong Soon Energia Douglas O Brien GNI GPRO Ray Gilmartin SSE Airtricity Diarmaid McAuliffe GNI Smart Metering David Mulholland SSE Airtricity Hilary Healy GNI (FAR/MDS) Annette Meade Electric Ireland Declan Mulvey GNI (Customer Care) Sean Doolin Electric Ireland Margaret O Shaughnessy Energia John Memery GNI Service Delivery Mark Clarke GNI service delivery Dana Paraschiv CER Stephen O Hare GNI Service Delivery Seamus Byrne CER Celine Hayes GNI Metering Keith Deacon Vayu Alan Murphy CER Page 1 of 9

2 Minutes of Meeting Agenda Item 2 Review of minutes from the previous meeting and Actions Title ID Overview Update at Meeting Action/Next Steps G121 G127 G129 G130 Determine whether the Eligibility List can be published on GNI s extranet. Details of the new processing arrangement to be presented to the GMARG DDR 43 (extend characters to 250 for 1601 RQ market message) Street Disconnection Message Change Request (DDR 46) change request to be submitted DDR 47 (add meter size to market message) change request to be submitted Data Processing Agreement Call between Energia and GNI legal teams needs to be scheduled. It was also noted that any amendments to the agreement would be circulated to all Shippers and that Shippers who do not sign DPA will not receive the Eligibility List. It was agreed that the latest mark-up version would be circulated to shippers. Action open GNI/Energia to arrange meeting Existing version mark up to be circulated to suppliers G131 DDR 60 inclusion of GNI codes impact assessment to be undertaken G132 G134 G150 G 151 DDR 62 tracking of siteworks complaints/escalations DDR 64 flag/identify priority customers. GNI to revert to GMARG DDR 66 New meter read type for revenue protection purposes DDR 67 Change to market messages to accommodate billing group See Section 4 of minutes Action Open Shippers to respond to confirm acceptance of enduring proposal Page 2 of 9

3 Agenda Item 2 Review of minutes from the previous meeting and Actions Title ID Overview Update at Meeting Action/Next Steps G153 Vulnerable customer list comparison between Shippers and GPRO and enduring/interim measures. The forum was advised that a new reconciliation exercise will be commenced now following the schema release. GNI to issue relevant documents to suppliers by Friday 26 th June and suppliers to revert by Friday 3 rd July. Dana Paraschiv has stressed the importance of finalising this exercise as soon as practically possible GNI to update paper with new vulnerable categories that were included in the schema release and confirm alignment with SI 2011/463 paper. GNI to circulate new draft to CER for review and then circulate to industry. It was reiterated at the meeting that the provisions of SI 2011/463 in respect of critical life support equipment does not apply to the gas market and therefore the gas market would only hold a Priority Services register. Action open GNI GPRO to issue vulnerable customers data to suppliers by Friday 26 th June Suppliers to revert by Friday 03 July GNI to update vulnerable customer paper and issue updated draft to CER G 165 Schema Documentation The key outstanding items on the schema release are as follows: (i) GNI have issued draft MPD s to industry to reflect the schema change. No industry feedback was received and pending no feedback, GNI intend to upload the updated versions of the MPD s on the website. Dana Paraschiv requested GNI to issue a final reminder to suppliers for feedback. GNI to issue reminder next week. (ii) On the Revenue protection processes captured in the schema, Seamus Byrne from the CER gave an update that the proposed RP processes are being finalised re: CER sign-off. A remaining issue around customer payment plans is being discussed with GNI. G 166 Lock Moratorium to IC sites The CER advised that this is still being considered internally under the proposal to apply the moratorium to domestic sites only going forward. Dana Paraschiv requested Suppliers to forward a written Action Open (i) (ii) Suppliers to revert with final comments on MPD s by Friday 03 July CER to confirm position on the RP provisions. Action Open Suppliers to forward written submission to the CER Page 3 of 9

4 submission detailing their argument for lifting the disconnections ban. A single joint submission may be considered.. CER to update the forum on the outcome of internal discussions G 173 Misdirected Payments See Section 8 of the minutes Action Open G 175 GNI high level assessment of postcodes GNI gave verbal update, confirming that the gas map system is capable of accepting a 7 digit alpha-numeric code. It was also noted that other GNI systems (Maximo, GTMS) have the functionality also but overall market systems (suppliers etc) need to be assessed and impact on market messages/communications to be considered. See also verbal update below in Section 9 of the minutes G 176 Issue Resolution Stats It was noted that Ken Galloway has provided final stats to all suppliers on the outcome of the 6 month trial and the action could be closed G 177 Data on Safety Locked Sites It was noted that GNI have provided relevant information to the CER and industry and this particular action could be closed G 178 AQ/SPC data The AQ/SPC data has been issued to suppliers. Feedback/queries to take place before early August Action Open Action closed Action Open Suppliers to review and revert Agenda Item 3. Gas Map Schema Report Overview Update at Meeting Action/Next Steps GENERAL UPDATE on schema release It was noted that the schema release was successfully deployed on 23 May. Residual items for the schema post successful deployment are: (i) Updates to MPD s - supplier comments welcome by Fri 03 July ONGOING ACTION G165 The key outstanding items on the schema release are as follows: 1. GNI have issued draft MPD s to industry to reflect the schema change. Industry feedback welcome by Fri 03 July. (ii) CER decision on revenue protection processes 2. CER to approve new RP provisions (currently dormant in the system). Page 4 of 9

5 Agenda Item Overview Update at Meeting Action/Next Steps 4. Shipper Issue Resolution Process 6 month trial of new resolution process Ken Galloway provided slides on the final outcome of the 6 month trial. The general view from GNI is that the trial was successful for all stakeholders and has delivered an improved process. Suppliers at the meeting agreed the new process was an improvement. GNI propose to continue the trial process on for the future, with refinements and reviews in due course as the need/opportunity arises. It was noted that there are outstanding issues to address around complaint stats/recognition and impact on the market monitoring process. GNI to issue a recommendation to suppliers to continue the trial process in the future. 5. Smart Metering Update Slidedeck presented Diarmaid McAuliffe presented a slide deck to the forum on smart metering proposals and impacts on MPD s. It was agreed that the revised MPD s to reflect the smart metering processes as previously circulated to industry were acceptable and therefore the next steps on smart metering will be that 1. GNI will submit revised MPD s and Gas Map CR s for CER approval. 2. CER to progress approval of SMART Metering MPDs and GasMaP CRs There was a request from suppliers to include provisions around the local communications within the gas point to confirm that a gas smart meter can be enabled. GNI agreed this will be considered. 6. Data Processing Agreement Verbal Update Data Processing Agreement Call between Energia and GNI legal teams needs to be scheduled. It was also noted that any amendments to the agreement would be circulated to all Shippers and that Shippers who do not sign DPA will not receive the Eligibility List. It was agreed that the latest mark-up version would be circulated to shippers. See Action G 121 GNI/Energia to arrange meeting Existing version mark up to be circulated to suppliers Page 5 of 9

6 Agenda Item Overview Update at Meeting Action/Next Steps 7. Safety Locked 2 presentations: GNI service delivery provided a slidedeck outlining the new improved Sites (i) Siteworks/ on site activities processes around safety locked sites. See slidedeck. The CER requested that suppliers would be given opportunity to review proposal and comments back by Friday 26 June (ii) FAR processes On the FAR processes, a GNI slide deck outlined the proposal that going forward a safety locked consuming site would be put on allocation cycles. It was noted that this would only apply to consuming sites, LTNA sites would not be included. The CER requested that suppliers would be given opportunity to review proposal and comments back by Friday 26 June. GNI propose to introduce the functionality on 01 July. 8. Meter Data Services Update on PPM misdirected payments An update was provided by Hilary Healy. It was noted that a conference call took place on 12 June and there was general consensus that an offline process should apply between the relevant suppliers as the amount of value/activity was small and did not currently justify a full system enhancement but this will continue to be reviewed by GNI. Annual AQ/SPC setting It was noted this process is ongoing and shippers received Gas Year 15/16 setting on June 2 nd as planned. Shippers to review the data and revert by 7 th August. House Profiles GNI provided an outline that the various default house profiles remain valid and therefore GNI propose NO CHANGE to the default house profiles for the upcoming gas year GNI to issue recommendation to suppliers Existing Action G 178: Suppliers to review AQ/SPC data and revert to GNI with queries GNI to issue recommendation to suppliers Page 6 of 9

7 Agenda Item Overview Update at Meeting Action/Next Steps 9. Verbal Updates Post code update Legislation around postcode is being finalised. There was discussion around general market readiness for post-codes with potential lead times for suppliers system to be updated to accept postcodes. The Eircode project is planning to issue postcodes to individual households during July. GMARG terms of reference PAYG Front and Back office arrangements CER updates The GMARG Terms of Reference is being assessed internally by the CER. GNI provided an update on the status of the PAYG agreements/contracts. The CER provided a number of updates: (i) Decision paper on green products to be released shortly (ii) Annual Report (including customer survey) will be issued next week (iii) Cooling Off Periods CER have issued note to industry which proposes the cooling off period starting when customer signs up (iv) The fuel mix 2014 is due to be published in mid-july (v) On the deemed contracts, CER will shortly issue a summary draft to suppliers to review (vi) GMARG terms of reference awaiting internal sign off (vii) PAYG customers workshop to take place on 29 June. CER will issue agenda for the workshop next week. (viii) Review of the Supplier handbook 3 suppliers have submitted comments and one 2 suppliers have committed to submit comments by the end of the month.. Consultation paper to be published in Q4 15 CER to update the forum on the status of the GMARG Terms of Reference Page 7 of 9

8 (i) A PAYG change of supplier has taken place and vend(s) with new supplier (ii) A Locked or deregistered site is previous supplier obliged to take back the customer (iii) Impact on debt recovery tariffs post change of supplier 10. Market Stats Usual stats were presented 11. AOB GNI raised a concern around suppliers records of end user including deceased or RIP which clearly creates sensitivity when GNI are attempting to make contact with letter mail merge etc. Suppliers to review internal processes on this and seek to eradicate this. Page 8 of 9

9 List of Live Actions at end of Meeting: Action # Status Overview Responsible G121 Open Data Processing Agreement. Meeting between GNI/Energia legal teams to take place and GNI to issue any GNI/Suppliers amendments to industry. Latest Version to be circulated to industry G132 Open DDR 62 tracking of siteworks complaints/escalations progress enduring solution using trial process, GNI/Suppliers Shippers to confirm agreement G 153 Open Vulnerable Customers/Special Services Register: GNI GPRO/ (i) GNI to issue data to suppliers (by Fri 26 June) Suppliers (ii) Supplier to review / reconcile (by Fri 03 July) (iii) GNI to mark up vulnerable customer paper and send redraft to CER G 165 Open The key outstanding items on the schema release are as follows: GNI (i) GNI have issued draft MPD s to industry to reflect the schema change. Industry feedback welcome by Fri 03 July REG/Suppliers (ii) CER to approve Revenue protection processes captured in the schema G 166 Open. Suppliers to forward written submissions to the CER for consideration Suppliers G 173 Open Suppliers to approve GNI proposal on misdirected payments. GNI FAR/Suppliers G 175 Open GNI to undertake high level impact assessment of postcodes GNI GPRO/IT G 178 Open GNI to issue AQ/SPC data to suppliers on 02 June. Suppliers to review and revert with any queries by early GNI/Suppliers August G 179 New CER to discuss Post Code project with DCENR CER Page 9 of 9