GMARG Forum. Thursday 15 March Minutes of teleconference. Participants:

Transcription

1 GMARG Forum Thursday 15 March 2018 Minutes of teleconference Participants: Name Company Name Company Hilary Healy GNI MDS David Mulholland SSE Airtricity Colm Ó Duibhir GNI Regulatory Operations Eamonn Murtagh Panda Power Douglas O Brien GNI GPRO Sean Doolin (part) Electric Ireland Con O Donnell GNI Mark Phelan Electric Ireland Declan Mulvey GNI Krystle Chapman Energia Mark Clarke GNI Gillian Kinsella Bord Gais Energy Ken Galloway GNI KAM Mark Clarke Bord Gais Energy Grace Kingston GNI KAM Seán Mac An Bhaird CRU Aidan Hogan GNI RP Page 1 of 7

2 Minutes of Meeting Agenda Item 2 Review of minutes from the previous meeting and Actions Title ID Overview Update at Meeting Action/Next Steps G121 G175 G185 Determine whether the Eligibility List can be published on GNI s extranet. Details of the new processing arrangement to be presented to the GMARG GNI high level assessment of postcodes Impact assessment of introducing supplier locks on PAYG meters Data Processor Agreement GNI had issued the DPA technical schedule prior to the march call meeting, Shippers were asked to comment on the Schedule by the end of March. Discussion on whether Shipper use TLS for security protocol Shippers to clarify. No significant update. Electricity likely to bring Eircodes in early 2019, Suppliers requested that GNI co-ordinates with ESBN for Eircode rollout. High level impact assessment of introducing supplier locks on PAYG meters GNI to issue;- 2. BGES DR: GNI to clarify MPD update status. Action G121 open Shippers to comment on Schedule. All to check if TLS security standard in use in their organisations Action G175 Open GNI to maintain watching brief on Eircodes, co-ordinate future go-live project plan with ESBN. Action G185 Open GNI to clarify MPD update status. G190 MPD2 to be updated Change of Mind Workshop had been held, GNI developed Correction template and issued note to GMARG list re proposal to revert sites back without the other Shipper confirming if a set of principles had been met, DR had issued. Consider if either MPDs 2 and/or 5 needs to be updated. SSEAT suggested alignment with Electricity process G 202 Vulnerable and Priority reconciliation reports Vulnerable Customer issues were outlined by GNI. GNI to prepare DR to cease Priority flag removal after CoS by 22 nd March. G 203 PAYG Misdirected Payments Note detailed Section 6 below. PPM workshop to be convened 27/03/18 Action G190 Open: Shippers to comment on principles by 30/03 GNI to issue revised MPD 2/5 Action G202 Open: GNI to raise DR to cease Priority flag removal after CoS by 22 nd March. Action G203 Open: GNI to consider front office adjustment process G 206 GMARG Terms of Reference GMARG Terms of Reference (including CR/DDR timelines), CRU review underway for both Electricity and Gas. Process/Roadmap for Schemas Action G206 Open Page 2 of 7

3 to be detailed, Schema/non-Schema policy clarified. GMARG to be updated. To issue in first half of year. Former draft ToR had been recirculated. No major update G207 PAYG Tariff slot 1 Default PPM slot Tariff No supplier comments had bene received prior to call. Propose to close this action as GNI have not received an alternative proposal from Suppliers Default tariff process to remain as is. One supplier indicated they may submit a response within the next day. CRU to provide update in first half of year on final version of GMARG ToR including revised CR/DDR timelines. Suppliers, if they wish, to submit views to CRU by 29/03. Action G207 Propose : (subject to no material comment being received) G208 Long-term PPM solution Note detailed Section 3 below. Action G208 Open: GNI to host PPM workshop G 218 Proposal for June 2018 Schema Note detailed Section 5 below. Action G218 Open - Shippers to revert with final comments on date for Schema release GNI to set up industry conference call on 23/03 GNI to update former change matrix G 221 Warm transfers to call centre Call centre warm transfers: GNI had held conference call with shipper customer operations representatives, not all Shippers had participated. Other Shippers can contact Conor Seery in GNI as required. Action G221 Propose : GNI convened call with Shipper CSR reps G 223 Incident management Plan Retail Market Incident Management Plan. GNI to advise the forum Action G223 Propose : when finalised plan has been approved by CRU. GNI to advise forum when CRU final approval granted. G 225 GNI Complaints Process Note detailed Section 4 below Action G225 Open: Shippers had provided feedback on Draft MPD GNI to review comments and update MPD by next GMARG G 227 PPM User guides PPM User guides: GNI are engaging directly with a number of suppliers on developing a PPM User Guide Date for completion extended to Q Action G227 Open: GNI to develop guide by end of Q2 Page 3 of 7

4 G228 Use of Skype for future calls GNI had considered using Skype for future GMARG calls. GNI advised Action G228 Propose : that Skype account log-in secured, line test to take place. Shippers had been asked to review if Skype is available on their work networks. CRU advised the forum that they cannot use Skype, but do use Blue Jeans G229 Prepayment Meter Refunds Prepayment Meter Refunds: Note detailed Section 6 below Action G229 Open Shippers to provide feedback on GNI proposals. GNI to review comments and update MPD based on comments. G231 PPM Framework Note section 5 below. GNI had advised Suppliers of current terms. Three Suppliers submitted written responses. GNI will present to the CRU and Suppliers at the next GMARG. Action G231: Open: GNI to review responses and progress. G232 Shipper/Supplier survey Shipper/Supplier survey: no feedback was received from Suppliers Action G232 Propose : G233 PPM Market Scan PPM Market Scan: PPM workshop has now been organised. Action G233 Propose : G234 Storm Emma Incident Report See item under AOB Action G234 New GNI to issue Storm Emma Incident report Agenda Item 3 PPM Front Office Framework Refer G231 above. GNI presented slide and summarised Shipper feedback in relation to the PPM Front Office contractual arrangements. 2 Shipper responses had been received, 1 Shipper asked for a further day to respond. CRU to revert on contingency/fail-safe processes for Front Office. Agenda Item 4 GNI Complaints Process Refer G225 above. MPD number was previously updated to MPD42. Shipper question on escalation process, was it dependent on new information? Page 4 of 7

5 Action: 1.Suppliers to revert to GNI by 21st of March with final comments on MPD 42 Management of Supplier Complaints. 2. GNI to update the MPD, and circulate in advance of the April GMARG, on foot of the feedback received. Agenda Item 5 Schema Date 2018 Refer G218 above. GNI outlined the current details for Schema change and provided updates on Shipper submissions. Regarding the date BGES advised that they required 6-months from the final Schema spec being agreed. Energia advised they had a window only until mid-august. Actions: 1. GNI to set-up a conference call on Friday the 23rd to agree a date for Schema implementation. 2. Suppliers to revert to GNI by COB on Thursday the 22nd with a proposed date for Schema implementation Agenda Item 6 PPM Refunds Refer G229 above. GNI outlined Shipper feedback and detailed that MPD43 had circulated in early March, GNI had replied top Shipper comments received. Suppliers to revert to GNI by 29th of March with comments on MPD 43 Prepayment Meter Refunds Agenda Item 7 Revenue Protection Update CRU presented its decision re the implement model for RP Read at RP Workshop on 8 March. GNI reiterated that the RP Read implementation timeline is entirely independent of the schema release timeline and that RP Read should be implemented as soon as possible, citing late summer / early autumn as feasible. RP Code of Practice 2/3 developed, website MPD to be reviewed. Next RP workshop is 12/04. Agenda Item 8 GNI verbal updates Page 5 of 7

6 8. GNI updates 8.1 Storm Emma response It was a difficult situation with a lot of no gas and PR calls, all calls addressed as soon as was possible. There was a delay with CoS days due to IT systems being configured as weekend to remove appointments.. An incident report will issue. 8.2 Incident Management Plan See G202. Was useful during Emma, for raising issues and communications with Shippers. An incident report will issue. Ongoing action G PPM Solution Meeting to be convened on the 27 th, Shippers to confirm attendance 8.4 Eircode update See G175 Ongoing action G CRU updates/consultations No items raised Agenda Item 9 CRU updates - Update Agenda Item 10/11 Meeting dates and A.O.B. 10. Next Meeting The next GMARG meeting will take place at 10:30am on April 19 th 11. A.O.B. DOB raised the issue of the GMARG distribution list getting a lot of non-delivery reports, individual Shippers agreed to check with internal contacts if they still wanted to be on list MC confirmed that a Problem/Cause/Remedy process was now being applied and that the Recommendation 1 on the T21 recommendations could be closed. Page 6 of 7

7 List of Live Actions at end of Meeting: Action # Status Overview Responsible G121 Open Data Processing Agreement: revised DPA schedule, Shippers to comment on Schedule; GNI to write to CRU to clarify timeline for Eligibility List circulation. All to check if TLS security standard in use in their organisations GNI/CRU/ Shippers G 175 Open GNI to maintain watching brief on Eircodes, communicate go-live project plan, co-ordinate future go-live project GNI plan with ESBN. G 185 Open High level impact assessment of introducing supplier locks on PAYG meters GNI to clarify MPD update status. GNI G 190 Open Review MPD2 re reflect change of mind: Shippers to comment on Change of Mind principles. GNI to issue Shippers/GNI revised MPD 2/5 to reflect Change of Mind by 30/03 G 202 Open Vulnerable Customers: GNI to raise DR to cease Priority flag removal after CoS by 22/03. GNI G 203 Open Misdirected Payments GNI to consider front office adjustment process. GNI G 206 Open GMARG ToR including revised CR/DDR timelines. CRU to provide update in first half of year on final version of CRU/Shippers GMARG ToR. Suppliers, if they wish, to submit views to CRU by 29/03. G 207 Propose PPM Slots (subject to no material comment being received) Shippers G 208 Open Long-term PPM solution GNI to arrange a PPM workshop with suppliers GNI G 218 Open Shippers to revert with final date for Schema by 22/03. GNI to set up industry conference call on 23/03 to agree All/GNI date for Schema. GNI to update former change matrix by 22/03. G 221 Propose Call centre warm transfers: GNI had convened call with Shipper CSR reps GNI G 223 Propose Incident management Plan: GNI to advise forum when CRU final approval granted. GNI G 225 Open GNI Complaints Process: Shippers to provide feedback on Draft MPD by 21st of March. Shippers/GNI GNI to review feedback, update MPD and circulate in advance of April GMARG. G 227 Open PPM User guides: PPM User Guide to be developed by GNI by end of Q2 of GNI G 228 Propose All to consider if Skype can be utilised for future GMARG calls All G 229 Open Prepayment Meter Refunds: Shippers to provide feedback on DRAFT MPD by 29 th of March Shippers GNI to review feedback, update MPD and circulate in advance of April GMARG G 231 Open PPM Framework - GNI to review responses and progress GNI G 233 Propose PPM Market Scan: GNI had arranged PPM workshop GNI G 234 New GNI to issue Storm Emma Incident report GNI Page 7 of 7