GMARG Forum. Thursday 15 February Minutes of meeting. Participants:

Transcription

1 GMARG Forum Thursday 15 February 2018 Minutes of meeting Participants: Name Company Name Company Ciara Drinan GNI MDS Adrienne Costello SSE Airtricity Colm Ó Duibhir GNI Regulatory Operations Siobhan Melvin SSE Airtricity Douglas O Brien GNI GPRO Sean Doolin Electric Ireland Con O Donnell GNI Annette Meade Electric Ireland David O Brien GNI Wendy Gallagher Electric Ireland Mark Clarke GNI Gillian Kinsella Bord Gais Energy Seán Mac An Bhaird CRU Sarah Coughlan Bord Gais Energy Fergus O Toole CRU Kevin Sheridan Energia Jessica Gregory PrePayPower Mike Cody Just Energy Page 1 of 8

2 Minutes of Meeting Agenda Item 2 Review of minutes from the previous meeting and Actions Title ID Overview Update at Meeting Action/Next Steps G121 G175 G185 Determine whether the Eligibility List can be published on GNI s extranet. Details of the new processing arrangement to be presented to the GMARG GNI high level assessment of postcodes Impact assessment of introducing supplier locks on PAYG meters Data Processor Agreement GNI had issued an updated DPA prior to the December meeting, shippers returned comments on the DPA by 31/01/18. GNI had revised DPA taking account of comments, still required a technical Section to be inserted, Draft DPA (both tracked and clean versions) to be issued following the meeting. Discussion on whether Shipper use TLS for security protocol Shippers to clarify, GNI to issue technical details. No significant update. Electricity likely to bring Eircodes in early 2019, Suppliers requested that GNI co-ordinates with ESBN for Eircode rollout. High level impact assessment of introducing supplier locks on PAYG meters GNI to issue;- 1. Closed - DR for credit lock on PAYG sites, siteworks costs to be clarified, message format was confirmed 2. BGES DR: GNI to clarify MPD update status. Closed: issue note and to clarify implementation date/ /clarify capability to download Debt by 25 th January. 3. Closed: Lock/Read matrix to be produced by 25 th January. 4. Closed: DR Details recirculated Action G121 open GNI to issue updated DPA with technical standard included, GNI to write to CRU to clarify timeline for Eligibility List circulation. All to check if TLS security standard in use in their organisations Action G175 Open GNI to maintain watching brief on Eircodes, co-ordinate future golive project plan with ESBN. Action G185 Open GNI 1. Closed - Clarify siteworks cost/wording 2. Open GNI to clarify MPD update status. Closed: issue note, clarify implementation date, clarify capability to download Debt by 25 Jan 3. Closed - Lock/Read matrix to be produced by 25 Jan 4. Closed - DR Details recirculated Page 2 of 8

3 G190 MPD2 to be updated Change of Mind Workshop had been held, GNI had developed Correction template and issued note to GMARG list re Workshop. All Shippers had been asked to consider the 20-day rule and impact if this was changed Shippers decided to retain the 20-day rule to be consistent with Electricity market. G 202 Vulnerable and Priority reconciliation reports Vulnerable Customer issues were detailed by GNI. GNI to prepare DR to cease Priority flag removal after CoS. Shippers to consider updating GPRN records with mobile details, GPRO had recently circulated Vulnerable Customer portfolio reports to each Shipper, to include details on phone contact in future reports. Action G190 Open: GNI to issue relevant DR & CR to implement proposed changes to Correction/Amendment Process Action G202 Open: GNI to raise DR to cease Priority flag removal after CoS. Future reports to include phone indicator. Shippers to consider updating GPRN records with phone contact details. G 203 PAYG Misdirected Payments Note detailed Section 6 below. Action G203 Open: GNI to considering front office adjustment process. G 206 GMARG Terms of Reference GMARG Terms of Reference (including CR/DDR timelines), CRU review underway for both Electricity and Gas. Process/Roadmap for Schemas to be detailed, Schema/non-Schema policy clarified. GMARG to be updated. To issue in first half of year. Request that former draft ToR is recirculated. G207 PAYG slots Dual PPM slots GNI updated the meeting that it was engaging with the relevant suppliers on the return of the second PPM slots. One affected supplier stated that it had not agreed to the return of the second slot. Action G206 Open CRU to provide update in first half of year on final version of GMARG ToR including revised CR/DDR timelines. Former draft of ToR to be circulated. Suppliers, who wish to, to submit views to CRU. Action G207 Open: GNI to continue to engage with affected suppliers Default tariff was discussed and GNI confirmed the limited circumstances where it was applied (new PPM meter, Decom/recom) and the limited timeline (pending vends by the customer). No further actions proposed. Page 3 of 8

4 G208 Long-term PPM solution Note detailed Section 6 below. Action G208 Open: GNI to arrange a PPM workshop with suppliers G 218 Proposal for June 2018 Schema Note detailed Section 8 below. Action G218 Open - All parties to undertake impact assessment, and revert to GNI, on the 3 changes by 8 th March. GNI to update former matrix G 221 Warm transfers to call centre Call centre warm transfers: GNI had circulated warm transfer document. GNI has scheduled conference call with shipper customer operations representatives week of 19 th Feb. G 223 Incident management Plan GNI had considered the NGEP updates to the Retail Market Incident Management Plan. GNI to circulate finalised plan once approved by CRU. G 224 Misdirected Payments Misdirected Payments. GNI to consider front office solution refer G203. Action G221 Open: GNI to convene call with Shipper CSR reps Action G223 Open: GNI to write to CRU for approval. CRU to provide contact details Action G224 Propose to Close/incorporate into G203: G 225 GNI Complaints Process Note detailed Section 3 below Action G225 Open: Shippers to provide feedback on Draft MPD by 1 st March. G 226 Revenue Protection RP Revenue Protection RP: 3 Shippers had returned comments on GNI s RP DR proposal G 227 PPM User guides PPM User guides: Siemens had drafted/circulated a PPM Debt Management paper; GNI to develop PPM User Guide by end of Q1. G228 Use of Skype for future calls GNI to consider using Skype for future GMARG calls. GNI advised that Skype account log-in secured, line test to take place, suggest next call uses both conventional line and Skype. Shippers to review if Skype is available on their work networks. Action G226 Propose to Close: Shippers comments were received Action G227 Open: GNI to develop guide by end of Q1 Action G228 Open: GNI to trial Skype call at next conference call Page 4 of 8

5 G229 Prepayment Meter Refunds Prepayment Meter Refunds: Note detailed Section 6 below Action G229 Shippers to provide feedback on GNI proposals. GNI to review comments and update MPD based on comments. G230 Gas Safety Leaflet Gas Safety Leaflet PPP had spoken with CRU, obligation is to issue once annually. Action G230 Propose to Close GNI obligation clarified G231 PPM Framework Note section 5 below. Action G231: GNI to advise Suppliers of current terms. Suppliers to submit written responses to proposals by 8 th G232 Shipper/Supplier survey Shipper/Supplier survey: Note detailed Section 10 below - GNI provided an update on survey and would welcome any comments from Suppliers on summary results as presented G233 PPM Market Scan PPM Market Scan: GNI provided details of the PPM Market Scan undertaken in Q Based on the market scan feedback, GNI advised that no off the shelf, stand-alone smart gas PPM solution exists. GNI to provide further details on the market scan at the PPM March Action G232 Open Shippers may revert with comments Action G233 Open GNI to arrange a PPM workshop with suppliers workshop. Agenda Item 3 GNI Complaints Process Refer G225 above. MPD number updated to MPD42. GNI presented slides on the feedback received. Discussions ensued around the principles to be applied to the process which included: escalation within the process, logging of the supplier reference number by GNI, who owns the complaint, GNI contacting the customer, definition of a resolution etc. Action: 1. Suppliers to provide feedback to GNI (Con O Donnell) on the key principles to apply to this process by the 1st of March 2. GNI to update the MPD, and circulate in advance of the March GMARG, on foot of the feedback received. Agenda Item 4 Long Term PPM Solution GNI provided details of the PPM Market Scan undertaken in Q Based on the market scan feedback, GNI advised that no off the shelf, stand-alone smart gas PPM solution exists and therefore it did not find an alternative to the Siemens system. GNI outlined potential solutions to the existing system including increase tariff pages and Quantum online. GNI proposed to host a workshop with suppliers to discuss potential alternatives from Suppliers and potential enhancements to the current system. Action: GNI to arrange a PPM workshop with suppliers. Page 5 of 8

6 Agenda Item 5 PPM Front Office Framework Refer G231 above. GNI summarised its proposals in relation to the contractual arrangements for PPM Front Office. The meeting discussed the potential impact the changes would have on the costs to Suppliers. GNI agreed to circulate the commercial terms of the current contracts to attendees and advised that there should be no assumption that these rates would be secured in any future scenario. Suppliers to submit written comments to the GNI proposals. Agenda Item 6 Meter Quality Refer also G203 above. GNI provided details of the refund process undertaken in December GNI thanked suppliers for facilitating the process. GNI provided details of feedback received from suppliers on the December refund process. GNI proposed to adopt a similar process going forward and to develop a MPD on that basis. GNI highlighted a few items for consideration to aid development of the enduring MPD. Action: 1. Suppliers to provide feedback on process proposed by GNI and the items identified for consideration 2. GNI to update the MPD, and circulate in advance of the March GMARG, on foot of the feedback received. Agenda Item 7 Retail Gas Market Incident Management Plan Refer G223 above. GNI advised that all feedback received has been reviewed and incorporated into the plan, where relevant. The wording to be included in the Natural Gas Emergency Plan has been updated as agreed. The plan is now ready for approval. Actions: 1. GNI to issue the Retail Market Incident Management Plan to the CRU for approval. 2. The CRU to provide contact details for the plan. Agenda Item 8 Schema Date 2018 Refer G218 above. GNI outlined the progress made as a result of the Workshop held on 1 February. The scope off the changes to be included in the Schema has been agreed three changes included. Discussion were held in relation to the date for the Schema with Q suggested, however this will be discussed and agreed post Impact Assessment by all parties. Action: All parties to complete an Impact Assessment on the three changes to be included in the Schema by the 8th of March. GNI to update former matrix Agenda Item 9 Data Processor Agreement GNI had updated Draft DPA based on Shipper comments received however a Security Standard needed to be included in the annexes, GNI to update Annex and circulate revised DPA to GMARG list. Agenda Item 10 Shipper Survey GNI provided an overview of the work undertaken and thanked suppliers for their engagement and feedback. GNI advised of the intention to complete the survey on an annual basis. The CRU welcomed this initiative from GNI. Suppliers mentioned that the undertaking of the survey was not communicated to them in advance. GNI agreed to notify suppliers in advance going forward. Page 6 of 8

7 Agenda Item 11 GNI verbal updates 11. GNI updates 11.1 Eircode update See G175 Ongoing action G Vulnerable and Priority Customers See G202 Ongoing action G Revenue Protection No update 12. CRU updates/consultations Agenda Item 12 CRU updates - Update 12.1 Debt Flag consultation A Debt Flag consultation will take place in Q CRU teams A new compliance team has been established to review Retail compliance. Request from Shippers for a CRU organisation chart to issue 12.3 Shipper queries to CRU Q1 has consideration been given to GDPR project implications Q2 will the CRU 2018 work plan be circulating Agenda Item 13/14/15 Market Statistics/Meeting dates and A.O.B. 13. Market Statistics Due to time constraints this Section was not reviewed in detail 14. Next Meeting The next GMARG teleconference will take place at 10:30am on March 15 th 15. A.O.B. No other issues raised Page 7 of 8

8 List of Live Actions at end of Meeting: Action # Status Overview Responsible G121 Open Data Processing Agreement. GNI to issue revised DPA with technical standard, GNI to write to CRU to clarify timeline for Eligibility List circulation. All to check if TLS security standard in use in their organisations GNI/CRU/ Shippers G 175 Open GNI to maintain watching brief on Eircodes, communicate go-live project plan, co-ordinate future go-live project GNI plan with ESBN. G 185 Open High level impact assessment of introducing supplier locks on PAYG meters Open: GNI to clarify MPD update GNI status.;- Closed 2. BGES DR: GNI to issue note/clarify implementation date/ clarify capability to download Debt. 3. Closed - Lock/Read matrix to be circulated G 190 Open Review MPD2 re reflect change of mind: GNI to issue relevant DR & CR to implement proposed changes to GNI/All Correction/Amendment G 202 Open Vulnerable Customers: GNI to raise DR to cease Priority flag removal after CoS. Future reports to include phone GNI/Shippers indicator. Shippers to consider updating GPRN records with phone contact details. G 203 Open Misdirected Payments GNI to considering front office adjustment process. GNI G 206 Open CRU to provide update in first half of year on final version of GMARG ToR including revised CR/DDR timelines. CRU Former draft of ToR to be circulated. Suppliers, who wish to, to submit views to CRU. G 207 Open PPM Slots Shipper to submit proposals on Default tariffs Shippers G 208 Open Long-term PPM solution GNI to arrange a PPM workshop with suppliers GNI G 218 Open Schema Date All parties to undertake impact assessment, and revert to GNI, on the 3 changes by 8th March. GNI All/GNI to update former matrix G 221 Open Call centre warm transfers: GNI to convene call with Shipper CSR reps GNI G 223 Open Incident management Plan: GNI to write to CRU for approval. CRU to provide contact details GNI G 225 Open GNI Complaints Process: Shippers to provide feedback on Draft MPD by 1st March. Shippers/GNI GNI to review comments and update MPD by next GMARG G 227 Open PPM User guides: PPM User Guide to be developed by GNI by end of Q1 of GNI G 228 Open All to consider if Skype can be utilised for future GMARG calls, GNI to trial Skype call at next conference call All G 229 Open Prepayment Meter Refunds: Shippers to provide feedback on GNI proposals. Shippers GNI to review comments and update MPD based on comments G 230 Propose Gas Safety Leaflet Propose to Close GNI obligation clarified GNI to Close G 231 Open PPM Framework - GNI to advise Suppliers of current terms. Suppliers to submit written responses to proposals GNI/Shippers by 8th March G 232 Open Shipper/Supplier survey: Shippers to revert with comments by the 8th of March GNI G 233 Open PPM Market Scan: GNI to arrange a PPM workshop with suppliers GNI Page 8 of 8