imerchantconnect Report Portfolio imerchantconnect Report Portfolio Elavon Merchant Services

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Dominick Wilkins
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1 imerchantconnect Report Portfolio imerchantconnect Report Portfolio 1

2 Introduction TABLE OF CONTENTS Introduction... 3 Overview... 3 What is imerchantconnect?... 3 Report Availability... 3 Flexible Hierarchy... 4 Report Distribution & Download Options... 4 Transaction Reports... 5 Overview... 5 Details... 5 Sample Report... 6 Statement and Funding Reports... 7 Overview... 7 Details... 7 Sample Report... 8 Batch Information Reports... 9 Overview... 9 Details... 9 Sample Reports Unpaid Reports Overview Details Sample Reports Chargeback and Retrievals Reports Overview Details Sample Report Qualification Reports Overview Details Sample Report Other Reports Overview Details Sample Report imerchantconnect Report Portfolio 2

3 Introduction INTRODUCTION OVERVIEW No matter what sort of business you operate, how large an organisation you manage, or how sophisticated the accounting infrastructure you use, access to critical payments information is a key to your financial success. Elavon delivers the most comprehensive range of flexible, effective reporting solutions available to help you profitably manage your payment activity, track the status of specific transactions, and reduce your expenses. Just as our customers rely on the quality of our processing network to deliver their transactions, they turn to imerchantconnect for the robust reporting and analysis necessary to manage their payments accounts. Whether you require a convenient tool for a single location, powerful reporting across your business, or a fully customisable payment analysis solution, Elavon provides information that s right on the money. WHAT IS IMERCHANTCONNECT? imerchantconnect is a powerful reporting tool that offers a full range of reports that can be tailored to suit any merchant s needs. It is your source for the information that can give you a broad overview, or a precise snapshot, of your merchant processing account. imerchantconnect brings together all the information you need to better manage your electronic payment processing activity, and delivers it in the way you want to receive it. Whether you need to see information segmented by region, by corporate brand, by individual location or some other parameter, imerchantconnect enables you to easily access, view and manage your data. Our infinitely configurable system lets you aggregate or slice and dice data based on the parameters you define to meet the needs of your business. Report Availability The information on your account is updated daily, enabling you to see timely payment, deposit and chargeback activity across your business. The report information can be accessed online or and even downloaded to use in other accounting systems. In addition, with imerchantconnect, each user can have a specific view of the reports they receive. Report sections enable you to include or exclude views of certain information included in the report, tailoring a single report to the security requirements, business needs and responsibilities of a diverse audience of users. imerchantconnect Report Portfolio 3

4 Flexible Hierarchy Introduction imerchantconnect features a convenient hierarchy structure that allows you to configure and view data organised to match your business structure. This makes viewing reports easier and more convenient, since the hierarchy directly reflects your enterprise. You can choose to view transactions at a corporate level, chain level, or individual location. You can drill down to specific batch levels, and even view individual transactions. You decide the hierarchy for your reporting, and you can create and view multiple subhierarchies within your report, calling out specific profit centers or business lines or geographic areas by which to track your payment activity. This enables an individual store manager to access reports on a single outlet, while a regional or corporate executive could view consolidated payment information on all the locations under his or her authority. This convenient feature simplifies the reconciliation process by enabling you to drill down through all company tiers to find just the data you need. Our account team will set up your account reporting parameters and delivery modes based on your requirements. Sample reports are available to illustrate the options from which you can choose. Report Distribution & Download Options Utilise your content in the following order: Online Notification User can be set up to get notifications regarding data availability they must log in and run the report. imerchantconnect allows users to download reports using various formats PDF, HTML, TXT, XLS, SCV so that payment processing data can be shared with other accounting systems. This simplifies reconciliation with other systems and allows you to archive important information for future reference. imerchantconnect Report Portfolio 4

5 Standard Reports Transaction Reports TRANSACTION REPORTS OVERVIEW Transaction reports provide a snapshot of activity impacting your financial picture. These reports contain information about batches, funding, exception items and other information. You can see transactions that took place on a specified day, or over a range of dates, at one or all of your locations. Transaction information reports help you locate individual transactions, providing information including the Chain ID, MID, Outlet, Batch Reference Number, Submission Date, Transaction Date, Transaction Time, Transaction Amount, Transaction Type, Card Type, Card Number, Transaction Reference Text and the Transaction ID. By reviewing the transaction activity reports on a regular basis, you can make determine if any card processing issues require further investigation. DETAILS imerchantconnect can provide the following transaction activity reports: Transaction Funded List Report This report displays a list of settled transactions sent by a merchant from within a specific batch. This report does not display transactions that are funded by third parties or transactions that are pending payments. Transaction Funded Details Report This report only accessible via the Transaction Funded List and provides a detailed summary of the chosen transaction. Transaction Submitted provides a list of settled and non settled transactions from within a batch submitted by a merchant. imerchantconnect Report Portfolio 5

6 Standard Reports Transaction Reports SAMPLE REPORT The following report is a sample and may not exactly match the reports you receive. TRANSACTIONS FUNDED LIST PAYMENT REFERENCE NUMBER CHAIN ID SUBMISSION MID OUTLET MID BATCH REF NBR BATCH CONTROL NBR BATCH NBR SUBMISSION DATE TRANSACTION DATE TRANSACTION TIME A /10/ /10/ :32:06 GMT A /10/ /10/ :50:17 GMT A /10/ /10/ :54:57 GMT A /10/ /10/ :05:49 GMT A /10/ /10/ :07:25 GMT A /10/ /10/ :32:10 GMT A /10/ /10/ :38:09 GMT A /10/ /10/ :48:45 GMT A /10/ /10/ :09:55 GMT A /10/ /10/ :17:31 GMT A /10/ /10/ :36:00 GMT A /10/ /10/ :52:09 GMT A /10/ /10/ :57:11 GMT A /10/ /10/ :02:55 GMT A /10/ /10/ :19:33 GMT A /10/ /10/ :22:21 GMT A /10/ /10/ :31:18 GMT imerchantconnect Report Portfolio 6

7 Standard Reports Statement and Funding Reports STATEMENT AND FUNDING REPORTS OVERVIEW Statement and funding reports summarise the items that financially impact your bank account, either positively or negatively over the course of a billing cycle. These reports summarise settlement (deposit), chargeback and other charges. These reports shows the gross and net settlement made for each batch and include the Merchant ID, batch date, payment date. Other charges displayed include non transaction charges assessed to your account, such as Commission and VAT. The types of charges and fees assessed are a part of your merchant contract. Use the statement List report to obtain your PDF statement. DETAILS imerchantconnect can provide the following statement and funding reports: Payment List Report The Payment List report displays data for how much a merchant was funded (paid) based upon settled activity. Merchant Detail MySummary displays summary performance data (payment and chargeback credits/debits) for a specific merchant. It also includes the merchant s legal and Doing Business As (DBA) address information, and associated business contacts. Payment Detail Report This report is a sub report of the Payment List Report. It displays specific information on an individual payment. This report is viewed by clicking a Payment Reference number link on the Payments List Report. Statement Listing Report This report lists the dates of the available statements which can be viewed online. imerchantconnect Report Portfolio 7

8 Standard Reports Statement and Funding Reports SAMPLE REPORT The following report is a sample and may not exactly match the reports you receive. PAYMENTS LIST PAYMENT REFERENCE NUMBER CHAIN ID PAYMENT MERCHANT A A A A A A A PAYMENT DBA SAMPLE PAYMENT DATE PAYMENT AMOUNT REMARKS MERCHANT 1 27/10/ GBP Alliance and Leicester Batch SAMPLE MERCHANT 1 26/10/ GBP Alliance and Leicester Batch SAMPLE MERCHANT 1 25/10/ GBP Alliance and Leicester Batch SAMPLE MERCHANT 1 24/10/ GBP Alliance and Leicester Batch SAMPLE MERCHANT 1 23/10/ GBP Alliance and Leicester Batch SAMPLE MERCHANT 1 22/10/ GBP Alliance and Leicester Batch SAMPLE MERCHANT 1 21/10/ GBP Alliance and Leicester Batch imerchantconnect Report Portfolio 8

9 Standard Reports BATCH INFORMATION REPORTS OVERVIEW Batch Information Reports Batch information reports help you locate individual batches, providing information including the batch reference number, Chain Id, MID, Outlet number, submission amount, net settlement amount, submission date and payment date. DETAILS imerchantconnect can provide the following batch information reports: Batches Funded List Report This report displays a list of batches sent by the merchant that have been settled. The report does not display items which have been funded by third parties or items that are pending payments. Batches Funded Details Report This report only accessible via the Batches Funded List is split into two sections. The first section provides a detailed summary of the information within the chosen settled batch. The second section then provides card type information contain within that batch. Batches Submitted provides a list of settled and non settled batches submitted by a merchant. imerchantconnect Report Portfolio 9

10 Standard Reports Batch Information Reports SAMPLE REPORTS The following reports are samples and may not exactly match the reports you receive. BATCHES FUNDED LIST PAYMENT REFERENCE NUMBER MID BATCH REFERENCE NUMBER BATCH CONTROL NBR BATCH NBR CHAIN ID SUBMISSION MID OUTLET SUBMISSION AMOUNT NET SETTLEMENT AMOUNT SUBMISSION DATE PAYMENT DATE PAPER/ELECTRONIC A GBP GBP 27/10/ /10/2008 Electronic A GBP GBP 26/10/ /10/2008 Electronic A GBP GBP 25/10/ /10/2008 Electronic A GBP GBP 24/10/ /10/2008 Electronic A GBP GBP 23/10/ /10/2008 Electronic A GBP GBP 22/10/ /10/2008 Electronic A GBP GBP 21/10/ /10/2008 Electronic imerchantconnect Report Portfolio 10

11 Standard Reports Unpaid Reports OVERVIEW UNPAID REPORTS The Unpaid reports show batches and transactions that have not yet been funded by Elavon. Normally, most all batches and transactions will appear in the Batches Funded List and Transactions Funded List reports. It is typically only a small window of time where a batch is waiting to be funded and thus would appear in the Unpaid reports. If a merchant sees information appearing in any of the Unpaid reports, it could indicate that there is some reason preventing the batch from being funded and it should be researched further by utilising the batch and transaction information provided in the Unpaid reports. DETAILS imerchantconnect can provide the following unpaid reports: Unpaid List contains a list of batches that are waiting to be funded for a specific merchant. Unpaid Details is a sub report accessible only through the Unpaid List report. Unpaid Transactions List displays a list of transactions that are waiting to be funded for a specific merchant. Unpaid Transaction Details is a sub report accessible only through the Unpaid Transactions List report. imerchantconnect Report Portfolio 11

12 Standard Reports Unpaid Reports SAMPLE REPORTS The following reports are samples and may not exactly match the reports you receive. UNPAID LIST CHAIN ID SUBMISSION MID BATCH NBR BATCH CONTROL NBR MID BATCH REF NBR SUBMISSION AMOUNT SUBMISSION DATE BATCH PAYMENT DATE GBP 24/09/ /09/2008 TRANSACTIONS GBP 24/09/ /09/2008 TRANSACTIONS , EUR 24/09/ /10/2008 TRANSACTIONS , EUR 24/09/ /10/2008 TRANSACTIONS , EUR 24/09/ /10/2008 TRANSACTIONS imerchantconnect Report Portfolio 12

13 Optional Reports Chargeback and Retrievals Reports CHARGEBACK AND RETRIEVALS REPORTS OVERVIEW imerchantconnect provides you with necessary details to not only analyse chargebacks, but to prevent retrievals from turning into costly chargebacks. These reports group the chargebacks by merchant, making it clear if any merchant makes up a disproportionate part of all your chargebacks. Chargeback reports help you analyse your chargeback costs by displaying the reason, the transaction item, the chargeback amount, chargeback date, the original transaction amount, the original transaction date and time and the posted date of the chargeback (the date that the financial action was cleared to the merchant's DDA account. Retrievals reports give you the information you need to keep retrieval from becoming a chargeback. The retrievals reports list retrievals by Case ID, ARN, Card Number, original transaction date and time, incoming retrieval date and amount, Respond by Date and Transaction Reference Test. You can find a particular retrieval by searching by date or Case ID. DETAILS imerchantconnect can provide the following chargeback and retrievals reports: Chargeback List contains a list of chargeback transactions regardless of their financial disposition (financial or non financial impact to the merchant). This includes debit or credit posted chargeback activities, representments with merchant response, and straight representments. Retrieval Chargeback Details is a sub report accessible through either the Chargeback List or Retrieval List reports. Retrieval List contains a list of retrievals for a merchant. Retrieval Chargeback Details is a sub report accessible through either the Chargeback List or Retrieval List reports. Chargeback Summary provides information about 1st and 2nd chargebacks by product. Chargeback Summary by Reason Code provides counts and amounts of chargebacks paid by the merchant (where the merchant was debited) and of chargebacks that were represented to the issuer (where the merchant was credited). imerchantconnect Report Portfolio 13

14 Optional Reports Chargeback and Retrievals Reports SAMPLE REPORT The following report is a sample and may not exactly match the reports you receive. CB CHAIN ID SUBMISSION MID OUTLET DBA NAME PRENOTE INDICATOR CB PRENOTE DAYS SAMPLE MERCHANT 1 Yes SAMPLE MERCHANT 1 Yes 21 CHARGEBACK LIST DBA CASE # CASE TYPE CB PRENOTE SENT DATE CB PRENOTE SENT CB PRENOTE STAGE ARN CARD NBR CARD SCHEME DCC IND SAMPLE MERCHANT FIRST CHARGEBACK Yes 22/02/2008 First ******1234 VISA N SAMPLE MERCHANT FIRST CHARGEBACK Yes 05/03/2008 First ******0000 VISA N SAMPLE MERCHANT FIRST CHARGEBACK Yes 28/05/2008 First ******1111 MASTERCARD N SAMPLE MERCHANT FIRST CHARGEBACK Yes 16/06/2008 First ******2222 VISA N SAMPLE MERCHANT FIRST CHARGEBACK Yes 24/06/2008 First ******3333 VISA N SAMPLE MERCHANT FIRST CHARGEBACK Yes 10/06/2008 First ******4444 MASTERCARD Y SAMPLE MERCHANT FIRST CHARGEBACK Yes 23/06/2008 First ******5555 MASTERCARD Y SAMPLE MERCHANT FIRST CHARGEBACK Yes 13/10/2008 First ******6666 MASTERCARD Y SAMPLE MERCHANT ARBITRATION Yes 12/08/2008 First ******7777 VISA N SAMPLE MERCHANT FIRST CHARGEBACK No ******8888 VISA N SAMPLE MERCHANT FEE Yes 10/09/2008 First ******9999 MASTERCARD N SAMPLE MERCHANT FIRST CHARGEBACK Yes 22/09/2008 First ******1111 MASTERCARD Y SAMPLE MERCHANT FIRST CHARGEBACK Yes 30/09/2008 First ******0000 VISA Y SAMPLE MERCHANT FIRST CHARGEBACK Yes 30/09/2008 First ******1234 MASTERCARD Y SAMPLE MERCHANT FIRST CHARGEBACK Yes 30/09/2008 First ******3333 VISA Y SAMPLE MERCHANT FIRST CHARGEBACK Yes 09/10/2008 First ******1234 VISA Y TOTAL 16 imerchantconnect Report Portfolio 14

15 Optional Reports Qualification Reports QUALIFICATION REPORTS OVERVIEW Qualification reports help you maintain the best possible interchange rate by showing details about each interchange category you qualified for over a specified date range. Using these reports, you can see, for each interchange category, the number of items that qualified their average ticket amount, the percentages of total dollars and items made up by those tickets, the discount rate, and the total settlement fee. You can view this information for all merchants or for an individual merchant and for one day or over a range of dates in order to find where qualification costs can be saved. In these reports the information is grouped by currency. DETAILS imerchantconnect can provide the following qualification reports: Corporate Qualification Summary Shows the different interchange categories applied to transactions during a particular date range. Displays the total counts and costs as well as percentages of all qualification costs and total transactions that made up each interchange category. Qualification Details Cycle Gives the same value break down as the corporate qualification summary report, but for more specific interchange categories and lists the qualification values by merchant. Qualification Item Daily Provides interchange analysis similar to the two previous reports; however it displays the information for one day only. Qualification Item Trend Cycle Provides summary and detail interchange qualification information for Visa and MasterCard for the specified merchants by cycle (the configured timeframe used for fee assessments for transaction processing). The last 4 cycles are included in this report. Item and Sum of Items for MasterCard and Visa for the cycle period are referenced. imerchantconnect Report Portfolio 15

16 Optional Reports SAMPLE REPORT The following report is a sample and may not exactly match the reports you receive. Qualification Reports Report Name: Qualification Item Trend Cycle SUMMARY INTERCHANGE ANALYSIS FOR: Report Run Date: 19 January, 2009 CURRENCY CODE GBP ENDED 05/08/2008 ENDED 04/08/2008 ENDED 01/08/2008 ENDED 31/07/2008 DESCRIPTION ITEM % ITEM % ITEM % ITEM % ITEMS AMOUNT AVG TICKETS OTHER 35.82% 0.00% 37.52% 37.82% 2, , VI TOTALS 35.82% 0.00% 37.52% 37.82% 2, , OTHER 42.38% 0.00% 42.42% 46.16% 1, , MC TOTALS 42.38% 0.00% 42.42% 46.16% 1, , TOTALS 78.20% 0.00% 79.94% 83.98% 4,401 1,098, INTERCHANGE ANALYSIS FOR: CURRENCY CODE GBP Sample Merchant ENDED 05/08/2008 ENDED 04/08/2008 ENDED 01/08/2008 ENDED 31/07/2008 DESCRIPTION ITEM % ITEM % ITEM % ITEM % ITEMS AMOUNT AVG TICKETS OTHER 35.82% 0.00% 37.52% 37.82% 2, , VI TOTALS 35.82% 0.00% 37.52% 37.82% 2, , OTHER 42.38% 0.00% 42.42% 46.16% 1, , MC TOTALS 42.38% 0.00% 42.42% 46.16% 1, , TOTALS 78.20% 0.00% 79.94% 83.98% 4,401 1,098, GBP TOTALS 78.20% 0.00% 79.94% 83.98% 4,401 1,098, imerchantconnect Report Portfolio 16

17 Optional Reports Other Reports OTHER REPORTS OVERVIEW Other reports provide additional information on Diners transactions, DCC transactions and interchange related transactions. DETAILS imerchantconnect can provide the following search and other reports: Card Types shows a split of card types (for example Corporate, World Signia) separately for Visa and MasterCard and split into Domestic, Intra Regional, and International. Diners Transactions provides a detailed listing of Diners Club transactions for the requested timeframe. Daily Statement provides information regarding daily transaction activities. (This only works for Chained merchants) DCC Terminal Performance Report The DCC Terminal Performance report is a breakdown of DCC details including Rebate Rate, Potential DCC Transaction Volume and Count, Actual DCC Transaction Volume and Count, Rebate Revenue Gained and Lost. Interchange Passthrough Report This report has been set up to assist those merchants who have been priced based upon an Interchange Plus arrangement. The report will display information in relation to the interchange tiers, interchange cost, assessment cost, processing cost and the overall merchant service charge paid by the merchant. imerchantconnect Report Portfolio 17

18 Optional Reports SAMPLE REPORT The following report is a sample and may not exactly match the reports you receive. DCC TERMINAL PERFORMANCE Other Reports SALES POTENTIAL DCC SALES NON DCC DCC REBATE % DCC SVC CHARGE % QTY VOLUME QTY VOLUME QTY VOLUME DCC REVENUE DCC LOST % OF DCC TAKEUP 2.150% 0.000% 1, , EUR 1, , EUR EUR 5, EUR 0.00 EUR 100% , , EUR 1, , EUR EUR 5, EUR 0.00 EUR 100% 31/10/2008 1, , EUR 1, , EUR EUR 5, EUR 0.00 EUR 100% DCC REBATE % SALES POTENTIAL DCC SALES NON DCC DCC SVC CHARGE % QTY VOLUME QTY VOLUME QTY VOLUME DCC REVENUE DCC LOST % OF DCC TAKEUP 2.150% 0.000% 1, , EUR 1, , EUR , EUR 4, EUR 1, EUR 70% , , EUR 1, , EUR , EUR 4, EUR 1, EUR 70% 30/09/2008 1, , EUR 1, , EUR , EUR 4, EUR 1, EUR 70% SALES POTENTIAL DCC SALES NON DCC DCC REBATE % DCC SVC CHARGE % QTY VOLUME QTY VOLUME QTY VOLUME DCC REVENUE DCC LOST % OF DCC TAKEUP 0.000% 0.000% 64 12, EUR EUR 64 12, EUR 0.00 EUR EUR 0% , EUR EUR 64 12, EUR 0.00 EUR EUR 0% 31/08/ , EUR EUR 64 12, EUR 0.00 EUR EUR 0% imerchantconnect Report Portfolio 18

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