emerchantview Service July 23, 2010

Transcription

1 emerchantview Service July 23, 2010

2 2010 FIRST DATA CORPORATION All Rights Reserved. Printed in U.S.A. This document contains confidential and proprietary information of First Data Corporation. You may not disclose, copy or use any portion of these materials for an y purpose without the express written consent of First Data Corporation. All trademarks, service marks, and trade names reference d in this material are the property of their respective owners. Periodic revisions to this manual are issued to reflect technical changes and enhancements to the System, and to ensure that all informatio n contained herein remains current and accurate.

3 3 Revision Guide July 23, 2010 Chapter Updated Description of Change Project This manual provides information previously contained in the Merchant Processing manual.

4 4 Table of Contents Chapter 1: emerchantview Introduction 6 Using This Manual 6 Reading This Manual 6 Locating Information Within the Manual 7 User Documentation Releases 8 Printing Manuals 8 Compliance Policy 8 Chapter 2: emerchantview Overview 9 emerchantview Security Features 9 Setup Procedures 11 Hardware and Software Requirements 11 Accessing emerchantview 11 Exporting emerchantview Information 14 Chapter 3: Monetary Batch 16 Monetary Batch Information Screen 16 Monetary Batch Summary Screen 19 Batch Transaction Details Screen 21 Transaction Detail Screen 25 Chapter 4: Cardholder Inquiry 29 Cardholder Transaction Inquiry Screen 29 Cardholder Transactions Screen 33 Transaction Detail Screen 36 Chapter 5: Chargeback Summary 40 Chargeback Inquiry Screen 40 Chargeback Summary Screen 43 Chargeback Detail Display Screen 47 Chapter 6: Retrievals Summary 50 Retrieval Inquiry Screen 50 Retrieval Summary Screen 53 Retrieval Detail Screen 55 Chapter 7: Statements 58 Header Screen 60 Messages Screen 62 Card Deposits Screen 63 Card Fees Screen 67 Miscellaneous Fees Screen 70 Monetary Batches Screen 72 Promotional Transactions Screen 74

5 Table of Contents 5 Adjustments Screen 77 Daily Deposits Screen 79 Interchange Fees Screen 83 Summary Deposits Screen 85 Chapter 8: emerchantview Glossary 87 Card Type 87 POS Entry Mode 88 Transaction Type 88 Index 90

6 Chapter 1 emerchantview Introduction 6 This manual provides information about using the emerchantview service. The emerchantview service is an Internet-based solution that provides merchants direct access to their credit card transaction processing information. Using This Manual Use this manual as your primary resource for information about the emerchantview service. This manual is one of the series of manuals that explain the First Data System. Each manual contains information about a specific subject. Separate manuals are available for merchant new account entry, merchant non-monetary entry, and electronic ticket capture. To help you select related manuals, the Reference Manual contains a summary and description of each of the manuals in this series. This manual begins with an overview of merchant processing. Specific procedures, descriptions of online transaction entry screens, and paper reports follow. Reading This Manual The First Data manuals use consistent writing conventions to help you find the information you need. The manuals use special text formatting as reader aids to assist you in quickly identifying items such as field names and linked information. The following chart indicates the reader aids First Data manuals use for presenting different types of information. Reader Aids Cardholder New Accounts Total amount ($$$$ ) ADDRESS Cash Item Fee Name of a manual Instructions for you to fill in a fixed-position field. This example is a 6-position dollar-and-cent field, with the last two positions as cents. Name of a field on a First Data System report or transaction screen Name of an online Product Control File parameter or name of a field on a GUI screen

7 Chapter 1: emerchantview Introduction 7 Reader Aids (continued) (1234 MAIN STREET) Introduction Note Warning! Example of variable information in a field on a report Hypertext link that takes you to related information when you click the blue words or numbers This example is not linked. Heading followed by text containing additional information about the topic, text directing you to a secondary source of information about the topic, or text explaining who you can contact for assistance or additional information Heading followed by text giving you critical information about a particular topic Note Refer to the Researching the First Data System chapter in the Reference Manual for more information about conventions used in First Data manuals. Locating Information Within the Manual You can use various functions and features within the user documentation manuals to locate information easily. Update guides Project numbers appear in the update guide so that you may easily identify documentation changes related to a project. A page number appears in each update guide entry to identify the specific page that has changed. You can click the page number and go directly to the new or revised information. Linked information All manuals have linked index entries to enable you to move from the index to a specific page. The table of contents entries for each manual also offer this feature. This manual includes links within each chapter to help you quickly access information elsewhere in the manual.

8 Chapter 1: emerchantview Introduction 8 Page numbers Page numbers appear in the upper right corner of each page and are continuous throughout the manual. User Documentation Releases You can access user documentation manuals using the following methods. Via the First Data Client Web Site at First Data provides a portable document format (pdf) file of each user manual on the First Data Client Web Site. First Data updates the user manuals with each minor and major implementation. Via the First Data User Documentation CD-ROM First Data provides the First Data User Documentation CD-ROM after major implementations only. You will receive an updated CD-ROM shortly after a major implementation. You will need to install the new version upon receipt to access the updated information. Every page of the document contains the most current release date. Printing Manuals Although First Data encourages you to use the manuals online, you may print your own copy from the First Data Client Web Site. If you choose to print your own copy, First Data suggests you print the entire manual after each implementation to ensure your hard copy contains complete information and accurate page numbers. Printing only the pages affected by the implementation may not provide you all the proper information. You can only ensure complete and contextual information by printing the entire manual. Compliance Policy Refer to the Reference Manual for First Data s Compliance Policy.

9 Chapter 2 emerchantview Overview 9 The emerchantview service is an Internet-based solution that provides merchants direct access to their credit card transaction processing information. The emerchantview service uses interactive Web pages to provide secure access to the following information. Six months of monetary and adjustment history Six months of chargeback history Six months of retrievals history Up to twelve months of merchant statements Cardholder inquiry functionality This information is presented in a Graphical User Interface (GUI) environment. Through a series of screens, you are able to access this information with greater levels of detail. The Web site address for the emerchantview product is Note Click here to view an online demonstration of the emerchantview product. emerchantview Security Features To maintain a secure environment and protect client and merchant information, access to the emerchantview product is controlled through the use of both a secure Internet portal and the First Data Online Control System (OCS). OCS Transaction Security To access the emerchantview.comsm web site, all users OCS profiles must contain the emerchantview video security group and the Merchant Workstation video security group, as well as the MWSWEB transaction.

10 Chapter 2: emerchantview Overview 10 In addition to having access to the appropriate transactions, your System Administrator must restrict each merchant s viewing capability to their own merchant information. This account-level restriction is supported via Option M from the OCS Main Menu. Customer Account Identifier Masking You can use the following OCS transactions to mask portions of the customer account identifier on emerchantview screens. These transactions are in the Client Defined Video Security Group. The masking accommodates customer account identifiers from 13 to 19 digits. WCH1, Web Cardholder Account - Display First Four and Last Four Digits You can assign this transaction to users shells to display only the first four and last four digits of customer account identifiers. If you assign this transaction to a user s shell, the First Data System uses the X symbol to replace all but the first four and last four digits of customer account identifiers in all applicable fields on the emerchantview screens accessed by the user. WCH2, Web Cardholder Account - Display Last Four Digits You can assign this transaction to users shells to display only the last four digits of customer account identifiers. If you assign this transaction to a user s shell, the System uses the X symbol to replace all but the last four digits of customer account identifiers in all applicable fields on the emerchantview screens accessed by the user. If you assign either of these transactions to a user s shell, and a screen provides for the entry of customer account identifiers, users can type over X symbols and visible digits to update applicable fields. Following entry of the new number and redisplay of the screen, the System masks the applicable digits of the customer account identifier. If you assign both of these transactions to a user s shell, the WCH2 transaction is used. If you do not assign either of these transactions to a user s shell, the customer account identifier appears in the applicable fields. Note Refer to the OCS Main Menu chapter and the Video Security Groups chapter in the System Administration manual for more information about account-level restriction and video security groups.

11 Chapter 2: emerchantview Overview 11 Setup Procedures Note Contact your Account Executive or Client Business Executive for more information about setting up the emerchantview product. Hardware and Software Requirements First Data recommends your workstations be equipped as follows. System Requirements Internet browser Screen resolution Monitor size Microsoft Internet Explorer 5.0 or greater 1024 x 768 Recommended 17 inches Recommended Accessing emerchantview Once you have entered the Internet address the following page appears. If you have pop-up blocking software installed, follow the instructions on the screen. If you do not have pop-up blocking software installed, the Secured Application Logon Page appears.

12 Chapter 2: emerchantview Overview 12 Take the following steps to access the emerchantview product. 1. Enter your OCS identifier or shell name. 2. Enter your OCS password. 3. Enter your X500 identifier. Note Contact your Merchant Account Executive if you do not know your X500 identifier. 4. Click Submit. You can click Reset to clear all of the fields. Note To change your password, select the Change Password check box and click Submit to display the New Password and Verify New Password fields.

13 Chapter 2: emerchantview Overview 13 The following welcome screen appears. Enter a valid merchant identifier, and click Submit, to view the merchant s credit card transaction processing information. The following screen appears. The following menu options appear in a hierarchical menu on the left side of each screen. Home This menu option enables you to return to the emerchantview product welcome screen where you can enter a different merchant identifier. Monetary Batch This menu option gives you access to monetary deposit and adjustment information. Six months of history is available.

14 Chapter 2: emerchantview Overview 14 Cardholder Inquiry This menu option enables you to search for customer account information. You can search the monetary database for up to six months of history. Chargeback Summary This menu option gives you access to chargeback information. Six months of history is available. Retrievals Summary This menu option gives you access to retrievals information. Six months of history is available. Statements This menu category gives you access to online merchant statement information. Depending on your setting in the O/L Stmt Retention Months parameter in the Online Controls section (MP OC OL) of the Product Control File, up to twelve months of statement history is available. To navigate this menu, click a desired menu option. To access online statements information, click the + symbol next to the Statements folder icon to display the available options within the statements category, and then click one of the desired options that appears. Exporting emerchantview Information Some of the emerchantview screens allow you to export information from the Web screen to a file for use with other software applications that support the comma separated values format (CSV), such as Microsoft Excel and Microsoft Access.

15 Chapter 2: emerchantview Overview 15 When you click Export on certain emerchantview screens, the following message appears. Click Open to open the CSV file or click Save to save the CSV file to your hard drive.

16 Chapter 3 Monetary Batch 16 To view monetary deposit and adjustment information, click the Monetary Batch menu option. The following screens are available under the Monetary Batch menu option. Monetary Batch Information Screen Monetary Batch Summary Screen Batch Transaction Details Screen Transaction Detail Screen Monetary Batch Information Screen The Monetary Batch Information screen appears when you click the Monetary Batch menu option. The Monetary Batch Information screen enables you to search for monetary deposit and adjustment information by selecting either a date range only or a date range and a batch reference number. Navigation Instructions 1. Enter a date range OR a date range and a batch reference number. You must use the calendar feature to enter a date range. To use the calendar feature, click a calendar icon to the right of the Start Date field or the End Date field. A calendar of the current month appears.

17 Chapter 3: Monetary Batch 17 To select a new date in the current month, click the date. To select a date in a different month use the arrow buttons in the top corners of the calendar to change the displayed month and click a date on the selected month. You can also select a month from the drop-down list at the top of the calendar. To change the year, use the arrows next to the displayed year. 2. Select a batch type by clicking the button next to Monetary or Adjustments in the Batch Type field. 3. Click Submit to display the Monetary Batch Summary screen.

18 Chapter 3: Monetary Batch 18 Monetary Batch Information Screen Field Descriptions Monetary Batch Information Screen Field Descriptions Start Date Beginning date of your search parameter The start date defaults to the first day of the current month. Use the calendar feature to enter a date in this field. Refer to step one of the Navigation Instructions for information about the calendar feature. End Date Ending date of your search parameter The end date defaults to the current date. The END DATE field has the same entry options as the Start Date field. Batch Reference Number that identifies the batch Length: Edits: variable length, 11 positions edited for a valid batch reference number This is an optional field. If you enter a batch reference number, you must also supply the valid date range when the monetary or adjustment posted. Batch Type Radio button representing the type of batch You may choose either Monetary or Adjustment. The batch type defaults to Monetary.

19 Chapter 3: Monetary Batch 19 Monetary Batch Summary Screen The Monetary Batch Summary screen appears when you select MONETARY and click Submit on the Monetary Batch Information Screen. The Monetary Batch Summary screen displays a numbered list of batches. To view transaction detail information for a batch, you can select a batch reference number. The batch reference numbers are highlighted and underlined to indicate a link to the Batch Transaction Details screen. A daily total line appears for each day s batches and provides daily totals of the amounts and counts of transactions in each day s batch. Navigation Instructions Click a batch reference number to display the Transaction Detail screen. If you have more summary records available, click Next. Click Back to return to the Monetary Batch Information screen. Click Top to return to the beginning of the Monetary Batch Summary listing. Click Export to save the information on this screen to a file on your hard drive. The file will be saved in the comma separated values (CSV) format. Click Print to print the information on this screen. You cannot change any of the values on this screen. MERCHANT PROCESSING

20 Chapter 3: Monetary Batch 20 Monetary Batch Summary Field Descriptions Monetary Batch Summary Field Descriptions Summary Count Summary record number Date Date the batch was processed MM/DD/YYYY Amount Total amount of the batch dollar and cent Count Count of transactions in the batch Reference# Number identifying the batch

21 Chapter 3: Monetary Batch 21 Batch Transaction Details Screen The Batch Transaction Details screen appears when you click a value in the REFERENCE# field on the Monetary Batch Summary screen. The Batch Transaction Details screen displays a numbered list of all the monetary transactions in a selected batch. You can select a reference number to view expanded details for that transaction or a customer account identifier to initiate a query. The reference numbers are highlighted and underlined to indicate a link to the Transaction Detail screen. The account identifiers are highlighted and underlined to indicate a link to the Cardholder Transaction Inquiry screen. Navigation Instructions Click a reference number to display the Transaction Detail screen. Click a customer account identifier to display the Cardholder Transaction Inquiry screen. Click Back to return to the Monetary Batch Summary screen. Click Top to return to the beginning of the Batch Transaction Details listing

22 Chapter 3: Monetary Batch 22 Click Export to save the information on this screen to a file on your hard drive. The file will be saved in the comma separated values (CSV) format. Click Print to print the information on this screen. Click Next to display additional monetary transactions in the batch. You cannot change any of the values on this screen. MERCHANT PROCESSING

23 Chapter 3: Monetary Batch 23 Transaction Detail Listing Field Descriptions Transaction Detail Listing Field Descriptions Detail Count Record number of the item in the batch Date Date of the transaction MM/DD/YYYY Type Text describing the type of transaction Note Refer to the Transaction Type field description in the Glossary for a list of valid types. Amount Amount of the transaction dollar and cent Cardholder Business Name: Account Identifier Identifier of the account Card Type Code representing the type of card used Note Refer to the Card Type field description in the Glossary for a list of valid types. Reference Number Number identifying the transaction Click a reference number to view more information about the transaction.

24 Chapter 3: Monetary Batch 24 Transaction Detail Listing Field Descriptions Note Refer to the Reference Manual for information about 23-position reference numbers.

25 Chapter 3: Monetary Batch 25 Transaction Detail Listing Field Descriptions Transaction Detail Screen The Transaction Detail screen appears when you click a reference number on the Batch Transaction Details screen. The Transaction Detail screen provides information about a specific transaction in the form of a two column table. Navigation Instructions Click Back to return to the Cardholder Transactions screen. Click Print to print the information on this screen. Click Next to go to the next transaction detail. You cannot change any of the values on this screen.

26 Chapter 3: Monetary Batch 26 Transaction Detail Field Descriptions Merchant Number Business Name: Merchant Identifier Identifier of the merchant account Merchant Name Business Name: Merchant Name Name of the business associated with the merchant account Cardholder Number Business Name: Account Identifier Identifier of the account Invoice Number Business Name: Invoice Identifier Merchant-defined identifier of the transaction Transaction Amount Amount of the transaction dollar and cent Discount Amount Amount of the merchant discount dollar and cent If the Discount Breakout field on the merchant account record is set to 1, or is left blank, qualifying and promotional discount amounts appear as a combined amount in this field. Promotion Discount Amount of promotional discount calculated for this transaction dollar and cent MERCHANT PROCESSING

27 Chapter 3: Monetary Batch 27 Transaction Detail Field Descriptions Base Discount Amount of qualifying discount calculated for this transaction dollar and cent Trust Fund 1 Amount of the charge calculated for this transaction with the first rate on the trust fund grid dollar and cent Trust Fund 2 Amount of the charge calculated for this transaction with the second rate on the trust fund grid dollar and cent Transaction Date Date of the transaction MM/DD/YYYY Transaction Type Text describing the type of transaction Note Refer to the Transaction Type field description in the Glossary for a list of valid types. Authorization Code Identifier assigned to the approved transaction Outgoing Reference Number Number identifying the transaction Note Refer to the Reference Manual for information about 23-position reference numbers.

28 Chapter 3: Monetary Batch 28 Transaction Detail Field Descriptions Batch Reference Number Batch reference number Batch Date Date the batch file was created MM/DD/YYYY POS Entry Mode Text describing how the merchant entered the transaction at the point of sale Note Refer to the POS Entry Mode field description in the Glossary for a list of valid entry modes. Client-defined Reference Client-defined reference number identifying a specific transaction

29 Chapter 4 Cardholder Inquiry 29 To search for monetary transaction information by customer account identifier or invoice number, click the Cardholder Inquiry menu option. The following screens are available under the Cardholder Inquiry menu option. Cardholder Transaction Inquiry Screen Cardholder Transactions Screen Transaction Detail Screen Cardholder Transaction Inquiry Screen The Cardholder Transaction Inquiry screen appears when you click the Cardholder Inquiry menu option. The Cardholder Transaction Inquiry screen enables you to search for transaction information by entering a customer account identifier or invoice number, and a date range. You can also enter a transaction amount as an additional qualifier. Navigation Instructions 1. Enter a date range. You must use the calendar feature to enter a date range. To use the calendar feature, click a calendar icon to the right of the Start Date field or the End Date field. A calendar of the current month appears.

30 Chapter 4: Cardholder Inquiry 30 To select a new date in the current month, click the date. To select a date in a different month use the arrow buttons in the top corners of the calendar to change the displayed month and click a date on the selected month. You can also select a month from the drop-down list at the top of the calendar. To change the year, use the arrows next to the displayed year. 2. Enter either a customer account identifier or an invoice indentifier. You can also enter a transaction amount as an additional qualifier for either a customer account identifier or an invoice identifier search. 3. Click Submit to display the Cardholder Transactions screen.

31 Chapter 4: Cardholder Inquiry 31 Cardholder Transaction Inquiry Field Descriptions Cardholder Transaction Inquiry Field Descriptions Start Date Beginning date of your search parameter The start date defaults to the first day of the current month. Use the calendar feature to enter a date in this field. Refer to step one of the Navigation Instructions for information about the calendar feature. End Date Ending date of your search parameter The end date defaults to the current date. The End Date field has the same entry options as the Start Date field. Cardholder Number Business Name: Account Identifier Identifier of the account Length: Edits: variable length, 19 positions edited for a valid account identifier This is an optional field. If you enter a customer account identifier in this field, you cannot enter an Invoice Identifier in the Invoice Number field. Invoice Number Business Name: Invoice Identifier Merchant-defined identifier of the transaction Length: Edits: variable length, 17 positions edited for alpha and numeric values This is an optional field. If you enter an invoice identifier in this field, you cannot enter an Account Identifier in the Cardholder Number field.

32 Chapter 4: Cardholder Inquiry 32 Cardholder Transaction Inquiry Field Descriptions Transaction Amount Amount of the transaction $$$$$$$$$$$. Length: variable length, 14 positions Edits: edited for 13 numeric values and a minus sign This is an optional field. You can enter whole dollar amounts without a decimal point. If you want to enter dollars and cents you must use a decimal point. You must enter a minus sign before the transaction amount to indicate a return transaction.

33 Chapter 4: Cardholder Inquiry 33 Cardholder Transactions Screen The Cardholder Transactions screen appears when you type an account identifier and click Submit on the Cardholder Transaction Inquiry screen. The Cardholder Transactions screen displays a list of transactions for the chosen customer account identifier. You can select a reference number to view more information about that transaction. The reference numbers are highlighted and underlined to indicate a link to the Transaction Detail screen. Navigation Instructions Click a reference number to display the Transaction Detail screen. Click Back to return to the Cardholder Transaction Inquiry screen. Click Top to return to the beginning of the Cardholder Transactions listing. Click Export to save the information on this screen to a file on your hard drive. The file will be saved in the comma separated values (CSV) format.

34 Chapter 4: Cardholder Inquiry 34 Click Print to print the information on this screen. Click Next to display more customer transaction information, if available. You cannot change any of the values on this screen.

35 Chapter 4: Cardholder Inquiry 35 Cardholder Transactions Field Descriptions Cardholder Transactions Field Descriptions Date Date of the transaction MM/DD/YYYY Type Text describing the type of transaction Note Refer to the Transaction Type field description in the Glossary for a list of valid types. Amount Amount of the transaction dollar and cent Cardholder Business Name: Account Identifier Identifier of the account Card Type Code representing the type of card used Note Refer to the Card Type field description in the Glossary for a list of valid types. Reference# Number identifying the transaction Note Refer to the Reference Manual for information about 23-position reference numbers.

36 Chapter 4: Cardholder Inquiry 36 Cardholder Transactions Field Descriptions Transaction Detail Screen The Transaction Detail screen appears when you click a reference number for a transaction on the Cardholder Transaction screen. The Transaction Detail screen provides information about a specific transaction in the form of a two-column table. Navigation Instructions Click Back to return to the Cardholder Transactions screen. Click Print to print the information on this screen. Click Next to go to the next transaction detail. You cannot change any of the values on this screen.

37 Chapter 4: Cardholder Inquiry 37 Transaction Detail Field Descriptions Merchant Number Business Name: Merchant Identifier Identifier of the merchant account Merchant Name Business Name: Merchant Name Name of the business associated with the merchant account Cardholder Number Business Name: Account Identifier Identifier of the account Invoice Number Business Name: Invoice Identifier Merchant-defined identifier of the transaction Transaction Amount Amount of the transaction dollar and cent Discount Amount Amount of the merchant discount dollar and cent If the Discount Breakout field on the merchant account record is set to 1, or is left blank, qualifying and promotional discount amounts appear as a combined amount in this field. Promotion Discount Amount of promotional discount calculated for this transaction dollar and cent

38 Chapter 4: Cardholder Inquiry 38 Transaction Detail Field Descriptions Base Discount Amount of qualifying discount calculated for this transaction dollar and cent Trust Fund 1 Amount of the charge calculated for this transaction with the first rate on the trust fund grid dollar and cent Trust Fund 2 Amount of the charge calculated for this transaction with the second rate on the trust fund grid dollar and cent Transaction Date Date of the transaction MM/DD/YYYY Transaction Type Text describing the type of transaction Note Refer to the Transaction Type field description in the Glossary for a list of valid types. Authorization Code Identifier assigned to the approved transaction Outgoing Reference Number Number identifying the transaction Note Refer to the Reference Manual for information about 23-position reference numbers.

39 Chapter 4: Cardholder Inquiry 39 Transaction Detail Field Descriptions Batch Reference Number Batch reference number Batch Date Date the batch file was created MM/DD/YYYY POS Entry Mode Text describing how the merchant entered the transaction at the point of sale Note Refer to the POS Entry Mode field description in the Glossary for a list of valid entry modes. Client-defined Reference Client-defined reference number identifying a specific transaction

40 Chapter 5 Chargeback Summary 40 To view chargeback information, click the Chargeback Summary menu option. The following screens are available under the Chargeback Summary menu option. Chargeback Inquiry Screen Chargeback Summary Screen Chargeback Detail Display Screen Chargeback Inquiry Screen The Chargeback Inquiry screen appears when you click the Chargeback Summary menu option. The Chargeback Inquiry screen enables you to search for chargeback information by selecting a date range and status. Navigation Instructions 1. Enter a date range.you must use the calendar feature to enter a date range. To use the calendar feature, click a calendar icon to the right of the START DATE field or the END DATE field. A calendar of the current month appears.

41 Chapter 5: Chargeback Summary 41 To select a new date in the current month, click the date. To select a date in a different month use the arrow buttons in the top corners of the calendar to change the displayed month and click a date on the selected month. You can also select a month from the drop-down list at the top of the calendar. To change the year, use the arrows next to the displayed year. 2. Select a chargeback status from the drop-down list. 3. Click Submit to display the Chargeback Summary screen.

42 Chapter 5: Chargeback Summary 42 Chargeback Inquiry Field Descriptions Chargeback Inquiry Field Descriptions Start Date Beginning date of your search parameter The start date defaults to the first day of the current month. Use the calendar feature to enter a date in this field. Refer to step one of the Navigation Instructions for information about the calendar feature. End Date Ending date of your search parameter The end date defaults to the current date. The END DATE field has the same entry options as the START DATE field. Chargeback Status Text describing the status of the chargeback request Valid chargeback status values: All - Pending and closed chargebacks in your date search parameter Pending - Chargeback rights available Closed - No chargeback rights remaining The chargeback status defaults to All.

43 Chapter 5: Chargeback Summary 43 Chargeback Summary Screen The Chargeback Summary screen appears when you select a chargeback status and click Submit on the Chargback Inquiry screen. The Chargeback Summary screen displays a numbered list of chargeback requests. You can select a customer account identifier to view more information for that transaction. The customer account identifiers are highlighted and underlined to indicate a link to the Chargeback Detail Display screen. Navigation Instructions Select a customer account identifier to display the Chargeback Detail Display screen. Click Back to return to the Chargeback Inquiry screen. Click Top to return to the beginning of the Chargeback Summary listing. Click Export to save the information on this screen to a file on your hard drive. The file will be saved in the comma separated values (CSV) format.

44 Chapter 5: Chargeback Summary 44 Chargeback Inquiry Field Descriptions Click Print to print the information on this screen. Click Next to display more chargeback information, if available. You cannot change any of the values on this screen.

45 Chapter 5: Chargeback Summary 45 Chargeback Summary Field Descriptions Chargeback Summary Field Descriptions Detail Count Record number of the transaction Status Text describing the status of the chargeback request Valid chargeback status values: All - Pending and closed chargebacks in your date search parameter Pending - Chargeback rights available Closed - No chargeback rights remaining Transaction Date Date of the transaction MM/DD/YYYY Cardholder Number Business Name: Account Identifier Identifier of the account Click an account identifier to view more information for that transaction. Transaction Amount Amount of the transaction dollars and cents Chargeback Reason Text describing the reason for the chargeback Notify Date Date the chargeback was received by the First Data System. MM/DD/YYYY

46 Chapter 5: Chargeback Summary 46 Chargeback Summary Field Descriptions Chargeback Post Date Date the chargeback transaction posted to the merchant account MM/DD/YYYY

47 Chapter 5: Chargeback Summary 47 Chargeback Detail Display Screen The Chargeback Detail Display screen appears when you select an account identifier on the Chargeback Summary screen. The Chargeback Detail Display screen provides detailed information about a specific chargeback transaction in the form of a two-column table. Navigation Instructions Click Back to return to the Chargeback Summary screen. Click Next to go to the next transaction detail from the Chargeback Summary screen. You cannot change any of the values on this screen.

48 Chapter 5: Chargeback Summary 48 Chargeback Detail Display Field Descriptions Chargeback Detail Display Field Descriptions Merchant Number Business Name: Merchant Identifier Identifier of the merchant account Cardholder Number Business Name: Account Identifier Identifier of the account Transaction Amount Amount of the transaction dollars and cents Chargeback Amount Amount of the chargeback dollars and cents Transaction Date Date of the transaction MM/DD/YYYY Chargeback Date Date the chargeback request was received MM/DD/YYYY Chargeback Reason Text describing the reason for the chargeback Chargeback Status Text describing the status of the chargeback request Chargeback Post Date Date the chargeback transaction posted to the merchant account

49 Chapter 5: Chargeback Summary 49 Chargeback Detail Display Field Descriptions MM/DD/YYYY Notify Date Date the chargeback was received by the First Data System. MM/DD/YYYY Authorization code Identifier of the authorization for the original transaction Outgoing Reference Number Number identifying the transaction Note Refer to the Reference Manual for information about 23-position reference numbers. Message Message text of the chargeback

50 Chapter 6 Retrievals Summary 50 To view retrieval information, click the Retrievals Summary menu option. The following screens are available under the Retrievals Summary menu option. Retrieval Inquiry Screen Retrieval Summary Screen Retrieval Detail Screen Retrieval Inquiry Screen The Retrieval Inquiry screen appears when you click Retrievals Summary menu option. The Retrieval Inquiry screen enables you to search for retrieval information by selecting a date range and status. Note Your setting in the MRS/MRA Display C/B Gen parameter in the Chargebacks Retrievals Settlement section (PF PC CB) of the Product Control File controls whether the System displays chargeback-generated retrievals. Navigation Instructions 1. Enter a date range. You must use the calendar feature to enter a date range.

51 Chapter 6: Retrievals Summary 51 To use the calendar feature, click a calendar icon to the right of the START DATE field or the END DATE field. A calendar of the current month appears. To select a new date in the current month, click the date. To select a date in a different month use the arrow buttons in the top corners of the calendar to change the displayed month and click a date on the selected month. You can also select a month from the drop-down list at the top of the calendar. To change the year, use the arrows next to the displayed year. 2. Select a retrieval status from the drop-down list. 3. Click Submit to display the Retrieval Summary screen.

52 Chapter 6: Retrievals Summary 52 Retrieval Inquiry Field Descriptions Retrieval Inquiry Field Descriptions Start Date Beginning date of your search parameter The start date defaults to the first day of the current month. Use the calendar feature to enter a date in this field. Refer to step one of the Navigation Instructions for information about the calendar feature. End Date Ending date of your search parameter The end date defaults to the current date. The END DATE field has the same entry options as the Start Date field. Retrieval Status Text describing the status of the retrieval request Valid retrieval status values: All - Pending and closed retrievals in your date search parameter Pending - Retrieval requests awaiting processing by the issuer and acquirer Fulfilled - Completed retrieval requests The retrieval status defaults to All.

53 Chapter 6: Retrievals Summary 53 Retrieval Summary Screen The Retrieval Summary screen appears when you select a retrieval status and click Submit on the Retrieval Inquiry screen. The Retrieval Summary screen displays a numbered list of retrieval requests. You can select a customer account identifier to view more information for that transaction. The customer account identifiers are highlighted and underlined to indicate a link to the Retrieval Detail screen. Navigation Instructions Select a customer account identifier to display the Retrieval Detail screen. Click Back to return to the Retrieval Inquiry screen. Click Top to return to the beginning of the Retrieval Summary listing. Click Export to save the information on this screen to a file on your hard drive. The file will be saved in the comma separated values (CSV) format. Click Print to print the information on this screen. Click Next to display more retrieval information, if available. You cannot change any of the values on this screen.

54 Chapter 6: Retrievals Summary 54 Retrieval Summary Field Descriptions Retrieval Summary Field Descriptions Detail Count Number of transactions Status Text describing the status of the retrieval request Transaction Date Date of the transaction MM/DD/YYYY Cardholder Number Business Name: Account Identifier Identifier of the account Click an account identifier to view more information for that transaction. Transaction Amount Amount of the transaction dollars and cents Request Date Date the retrieval was requested MM/DD/YYYY Final Status Date Date the retrieval was last updated by the acquirer MM/DD/YYYY

55 Chapter 6: Retrievals Summary 55 Retrieval Summary Field Descriptions Retrieval Detail Screen The Retrieval Detail screen appears when you select an account identifier on the Retrieval Summary screen. The Retrieval Detail screen provides information about a specific retrieval request in the form of a two-column table. Navigation Instructions Click Back to return to the Retrieval Summary screen. Click Next to go to the next transaction detail from the Retrieval Summary screen. You cannot change any of the values on this screen.

56 Chapter 6: Retrievals Summary 56 Retrieval Detail Field Descriptions Merchant Number Business Name: Merchant Identifier Identifier of the merchant account Cardholder Number Business Name: Account Identifier Identifier of the account Transaction Amount Amount of the transaction dollars and cents Transaction Date Date of the transaction MM/DD/YYYY Request Date Date the retrieval was requested MM/DD/YYYY Final Status Text describing the acquirer s status of the retrieval Final Status Date Date the acquirer last updated the retrieval status MM/DD/YYYY

57 Chapter 6: Retrievals Summary 57 Retrieval Detail Field Descriptions Outgoing Reference Number Number identifying the transaction Note Refer to the Reference Manual for information about 23-position reference numbers.

58 Chapter 7 Statements 58 To view merchant statements online, click the + symbol next to the Statements folder icon on the hierarchical menu. When you click the + symbol next to the Statements folder icon, the available statements menu options appear under the Statements folder icon. You can choose from one of the following statements menu options under the Statements folder icon. Header This option displays the merchant information that appears at the top of your merchant statements. This option corresponds to the Header Screen. Messages This option displays the advertising messages on your merchant statements. This option corresponds to the Messages Screen. Card Deposits This option enables you to view the merchant deposits by card type portion of the merchant statement. This option corresponds to the Card Deposits Screen. Card Fees This option displays the card fees you assessed the merchant for each card type.

59 Chapter 7: Statements 59 This option corresponds to the Card Fees Screen. Miscellaneous Fees This option enables you to view the miscellaneous fees you charged the merchant. This option corresponds to the Miscellaneous Fees Screen. Monetary Batches This option displays the summary of monetary batches portion of the merchant statement. This option corresponds to the Monetary Batches Screen. Promotional Transactions This option displays the summary of promotional transactions portion of the merchant statement. This option corresponds to the Promotional Transactions Screen. Adjustments This options displays the summary of adjustment batches portion of the merchant statement. This option corresponds to the Adjustments Screen. Daily Deposits This option enables you to view a summary of the merchant s monthly daily deposits. This option corresponds to the Daily Deposits Screen. Interchange Fees This option displays the interchange fees assessed for transactions on the merchant s statement. This option corresponds to the Interchange Fees Screen. Summary Deposits This option displays the daily deposit activity for tickets settled directly with American Express, Discover, Diner s Club, JCB International, as well as a combined amount for card types a merchant settles through First Data. Visa and MasterCard daily deposit activity totals appear in the bank deposited field. This option corresponds to the Summary Deposits Screen.

60 Chapter 7: Statements 60 Each of the merchant statements menu option screens displays a Month field with a list that enables you to choose statements from up to the previous twelve months. Each screen will default to the current month. Select a month from the list, and click Submit to display the merchant statement for a different month. Note The number of months available in the Month box are dependent on your setting in the O/L Stmt Retention Months parameter in the Online Controls section (MP OC OL) of the Product Control File. Header Screen The Header screen appears when you click the Header menu option. This screen displays the merchant information that appears at the top of your merchant statement. This screen is display only. Field Descriptions The following information appears on the Header screen. Name and address of the financial institution owning the account

61 Chapter 7: Statements 61 Date of the statement End of the reporting period for the statement Merchant identifier Checking or savings account number (DDA/SAV Number) Chain code, if the merchant belongs to a chain Name and address of the merchant Acquiring bank s customer service phone number Total amount of the statement You can click Full Statement to display the information from all of the statements menu options. The following screen appears when you click Full Statement. Click Print to generate an Adobe Portable Document Format file (.pdf) containing the information on the full statement. Click Export to generate a comma separated values file (.csv) containing the information on the full statement.

62 Chapter 7: Statements 62 Messages Screen The Messages screen appears when you click the Messages menu option. This screen displays the advertising messages on your merchant statement. This screen is display only.

63 Chapter 7: Statements 63 Card Deposits Screen The Card Deposits screen appears when you click Card Deposits menu option. This screen enables you to view the merchant deposits by card type portion of the merchant statement. The following screen samples show the entire screen scrolled left to right.

64 Chapter 7: Statements 64 Summary of Card Deposits Field Descriptions Navigation Instructions Click Top to return to the beginning of the Card Deposits listing Click Export to save the information on this screen to a file on your hard drive. The file will be saved in the comma separated values (CSV) format. Click Print to print the information on this screen. Click Next if you have more card deposits information available. You cannot change any of the values on this screen. Summary of Card Deposits Field Descriptions Card Type Text describing the type of card used Note Refer to the Card Type field description in the Glossary for a list of valid types. Sales Heading for information about sales for each card type Count Count of sales for each card type Amount Amount of sales for each card type dollars and cents Returns Heading for information about returns for each card type Count Count of returns for each card type

65 Chapter 7: Statements 65 Summary of Card Deposits Field Descriptions Amount Amount of returns for each card type dollars and cents Adjustments Heading for information about adjustments for each card type Count Count of adjustments for each card type Amount Amount of adjustments for each card type dollars and cents Excluded Adjustments Heading for information about adjustments that are excluded from merchant discount calculation for each card type Count Count of excluded adjustments for each card type Amount Amount of excluded adjustments for each card type dollars and cents Cash Heading for information about gross cash advances posted to the merchant account this month for each card type Count Count of gross cash advances for each card type Amount Amount of gross cash advances for each card type

66 Chapter 7: Statements 66 Summary of Card Deposits Field Descriptions dollars and cents Payment Heading for information about gross payments posted to the merchant account this month for each card type Count Count of gross payments for each card type Amount Amount of gross payments for each card type dollars and cents Reserve Total amount of reserve funds withheld for the month displayed for each card type dollars and cents Net Net amount of deposits for each card type dollars and cents

67 Chapter 7: Statements 67 Card Fees Screen The Card Fees screen appears when you click the Card Fees menu option. The Card Fees screen displays the card fees you assessed the merchant for each card type. Navigation Instructions Click Top to return to the beginning of the Card Fees listing Click Export to save the information on this screen to a file on your hard drive. The file will be saved in the comma separated values (CSV) format.

68 Chapter 7: Statements 68 Click Print to print the information on this screen. Click Next if you have more card fees information available. You cannot change any of the values on this screen.

69 Chapter 7: Statements 69 Card Fees Field Descriptions Card Fees Field Descriptions Card Fee Description Text describing the card fees for each card type Count/Amount Count or amount of fee for each category This field contains different information depending on the fee category listed. For example, the field could contain the count of sales and returns for which a merchant is assessed other item fees or the dollar-and-cent amount of MasterCard activity for which the merchant is assessed other volume fees. Rate Rate of the card fee %.%%%%% Card Fee Amount Total amount of the card fee dollars and cents

70 Chapter 7: Statements 70 Card Fees Field Descriptions Miscellaneous Fees Screen The Miscellaneous Fees screen appears when you click the Miscellaneous Fees menu option. This screen enables you to view the miscellaneous fees you charged the merchant. Navigation Instructions Click Export to save the information on this screen to a file on your hard drive. The file will be saved in the comma separated values (CSV) format. Click Print to print the information on this screen. You cannot change any of the values on this screen.

71 Chapter 7: Statements 71 Miscellaneous Fees Field Descriptions Miscellaneous Fees Field Descriptions Description Text describing the miscellaneous fees you charged the merchant The total of the charges appears in bold. Count Total count of transactions for which fee rate was assessed Rate Rate at which the miscellaneous fee is assessed %.%%%%% Amount Total amount of each miscellaneous fee dollars and cents

72 Chapter 7: Statements 72 Monetary Batches Screen The Monetary Batches screen appears when you click the Monetary Batches menu option. The Monetary Batches screen displays the summary of monetary batches portion of the merchant statement. Navigation Instructions Select a reference number to display the Monetary Batch Information screen. Click Top to return to the beginning of the Monetary Batch listing Click Export to save the information on this screen to a file on your hard drive. The file will be saved in the comma separated values (CSV) format. Click Print to print the information on this screen. Click Next if you have more monetary batch information available. You cannot change any of the values on this screen. Monetary Batches Field Descriptions Date Date of the monetary batch in this occurrence

73 Chapter 7: Statements 73 Monetary Batches Field Descriptions MM/DD Gross Gross amount of the batch dollars and cents Returns/Corrections Total amount of returns and chargebacks for the batch dollars and cents Net Net amount of the batch dollars and cents The NET amount is calculated as follows: Gross - Returns/Corrections= NET Reference Number Reference number identifying the batch in this occurrence

74 Chapter 7: Statements 74 Monetary Batches Field Descriptions Promotional Transactions Screen The Promotional Transactions screen appears when you click the Promotional Transactions menu option. The Promotional Transactions screen enables you to view a summary of the merchant s promotional transactions. Navigation Instructions Click Top to return to the beginning of the Promotional Transactions listing Click Export to save the information on this screen to a file on your hard drive. The file will be saved in the comma separated values (CSV) format. Click Print to print the information on this screen. Click Next if you have more promotional transactions information available. You cannot change any of the values on this screen.

75 Chapter 7: Statements 75 Promotional Transactions Field Descriptions Promotional Transactions Field Descriptions Promotion ID Client-defined code identifying a promotional method Sales Heading for information about sales that posted under the specified promotion Count Count of sales that posted under the specified promotion Amount Amount of sales that posted under the specified promotion dollars and cents Returns Heading for information about items returned under the specified promotion Count Count of items returned under the specified promotion Amount Amount of items returned under the specified promotion dollars and cents Adjustments Heading for information about adjustments that posted under the specified promotion Count Count of adjustments that posted under the specified promotion Amount Amount of adjustments that posted under the specified promotion dollars and cents

76 Chapter 7: Statements 76 Excluded Adjustments Heading for information about promotional transactions that have excluded adjustment amount activity Count Count of promotional transactions that have excluded adjustment amount activity Amount Amount of promotional transactions that have excluded adjustment amount activity dollars and cents Discount Amount of discount that applies to transactions posting under the displayed promotion dollars and cents The discount is the net amount of sales transactions that posted under the specified promotion multiplied by the discount rate. (Sales - Returns + Adjustments) x discount rate = Discount Total Net amount of items that posted under the specified promotion dollars and cents The System calculates this field as follows. (Sales - Returns + Adjustments) - Discount = Total

77 Chapter 7: Statements 77 Promotional Transactions Field Descriptions Adjustments Screen The Adjustments screen appears when you click the Adjustments menu option. The Adjustments screen enables you to view a summary of the merchant s adjustment batches. Navigation Instructions Click Top to return to the beginning of the Adjustments listing Click Export to save the information on this screen to a file on your hard drive. The file will be saved in the comma separated values (CSV) format. Click Print to print the information on this screen. Click Next if you have more adjustments information available. You cannot change any of the values on this screen.

78 Chapter 7: Statements 78 Adjustments Field Descriptions Adjustments Field Descriptions Batch ID Client-defined code representing the adjustment description text in the System Description Client-defined text describing the reasons for adjustment activity Exclude Indicator Text describing whether the adjustment transaction is included in or excluded from the discount calculation Amount Total amount for each adjustment type as identified by the two-digit batch ID dollars and cents

79 Chapter 7: Statements 79 Daily Deposits Screen The Daily Deposits screen appears when you click the Daily Deposits menu option. The Daily Deposits screen enables you to view a summary of the merchant s monthly daily deposits. Navigation Instructions Click Export to save the information on this screen to a file on your hard drive. The file will be saved in the comma separated values (CSV) format. Click Print to print the information on this screen. You cannot change any of the values on this screen.

80 Chapter 7: Statements 80 Daily Deposits Field Descriptions Daily Deposits Field Descriptions DATE Date of the monetary batch in this occurrence MM/DD Sales Heading for information about sales for each card type Count Count of sales for each card type Amount Amount of sales for each card type dollars and cents RETURNS Heading for information about returns for each card type Count Count of returns for each card type Amount Amount of returns for each card type dollars and cents Adjustments Heading for information about adjustments for each card type Count Count of adjustments for each card type

81 Chapter 7: Statements 81 Amount Amount of adjustments for each card type dollars and cents Excluded Adjustments Heading for information about excluded adjustment activity for each card type Count Count of excluded adjustment activity for each card type Amount Amount of excluded adjustment activity for each card type dollars and cents Cash Adv Heading for information about cash advances for each card type Count Count of cash advances for each card type Amount Amount of cash advances for each card type dollars and cents Payment Heading for information about payments for each card type Count Count of payments for each card type Amount Amount of payments for each card type dollars and cents

82 Chapter 7: Statements 82 Daily Deposits Field Descriptions Daily Discount Heading for information about daily discount for each card type Count Count of daily discount for each card type Amount Amount of daily discount for each card type dollars and cents Reserve Heading for information about reserve funds held for each card type Count Count of reserve funds for each card type Amount Amount of reserve funds for each card type dollars and cents

83 Chapter 7: Statements 83 Interchange Fees Screen The Interchange Fees screen appears when you click the Interchange Fees menu option. The Interchange Fees screen displays the interchange fees assessed for transactions on the merchant s statement. Navigation Instructions Click Top to return to the beginning of the Interchange Fees listing Click Export to save the information on this screen to a file on your hard drive. The file will be saved in the comma separated values (CSV) format. Click Print to print the information on this screen. Click Next if you have more interchange fees information available. You cannot change any of the values on this screen.

84 Chapter 7: Statements 84 Interchange Fees Field Descriptions Interchange Fees Field Descriptions Interchange Text describing the interchange fee for this occurrence Rate Rate of the interchange fee %.%%%%% Item Amount of per item charge for this occurrence dollars and cents Count Total count of transactions for the interchange fee Volume Total amount of transactions for the interchange fee dollars and cents Fee Total amount of interchange fee for this occurrence dollars and cents

85 Chapter 7: Statements 85 Interchange Fees Field Descriptions Summary Deposits Screen The Summary Deposits screen appears when you click the Summary Deposits menu option. The Summary Deposits screen displays the daily deposit activity for tickets settled directly with American Express, Discover, Diner s Club, JCB International, as well as a combined amount for card types a merchant settles through First Data. Visa and MasterCard daily deposit activity totals appear in the bank deposited field. Navigation Instructions Click Top to return to the beginning of the Summary Deposits listing Click Export to save the information on this screen to a file on your hard drive. The file will be saved in the comma separated values (CSV) format. Click Print to print the information on this screen. Click Next if you have more summary deposits information available. You cannot change any of the values on this screen.