Dynamic Currency Conversion

Transcription

1 Dynamic Currency Conversion Quick Reference Guide Nurit 8000

2 Quick Reference Guide Dynamic Currency Conversion Dynamic Currency Conversion Dynamic Currency Conversion (DCC) allows foreign MasterCard and Visa credit cardholders in the U.S. to have their purchases instantly converted at checkout into their local currency. The U.S. dollar amount, conversion rate, and local currency amount are all shown on the receipt. The transaction amount that appears on the cardholder s monthly statement matches the amount signed for at the time of purchase, preventing surprises once back at home. Transactions are settled in U.S. dollars. Foreign Currencies Supported Dynamic Currency Conversion currently supports foreign-issued Visa and MasterCard credit cards issued in the following currencies: Currency Type Currency Code Symbol Australian Dollar AUD $ Canadian Dollar CAD $ Euro EUR Japanese Yen JPY British Pound GBP Special Processing Requirements Summary Cardholders must be informed that the DCC transaction is optional and that they have a choice of having the transaction processed in their home currency or in U.S. dollars. The cardholder must agree to the DCC transaction. A DCC purchase transaction doesn t require anything special at the start of a transaction the cardholder s card is processed just as always. When the response comes back and the receipt is printed, the clerk will be prompted to ask the cardholder if they accept the currency conversion option. Transaction Flows And Reports Included is a summary of the differences that you need to be aware of when running DCC transactions, including receipts, special processing requirements and unique reports.

3 Sale Transactions When a credit card transaction is sent for authorization, the network will automatically determine if it is a DCC-qualified card. If it is, then a DCC receipt will print (refer to the receipt) and the transaction will prompt the clerk to confirm with the cardholder that the cardholder agrees to have the currency converted from U.S. dollars to the currency associated with the card s origin. Retail Sale > Swipe customer card or enter the account # and > If prompted,input expiration date and > Choose [CREDIT], if prompted (swipe only) > If prompted, input last 4 digits of account # and > Terminal prompts DCC approval? If YES, to print the customer receipt If NO, press [MENU] and terminal dials out for re-authorization in U.S. dollars and prints merchant copy receipt > Press any key to print customer receipt > Input $ amount and > If prompted, input invoice # and > If prompted, input clerk ID and > If prompted, input tip amount and > If prompted, Card present [ENTER] for Yes or [CLEAR] for No > CVV2: [0] = Not Present; [1] = Prs; [2] = Ilg; [9] = Absnt > If present, input CVV2 from card > If prompted enter the address information and > If prompted enter the zip code and > Input customer # and, if purchasing card > Input tax amount and, if business card > Terminal dials out for approval and prints merchant receipt with currency conversion

4 Quick Reference Guide Dynamic Currency Conversion Restaurant Sale > Swipe customer card or enter the account # and > If prompted,input expiration date and (manual only) If the customer refuses the conversion after the sale is complete, the clerk will need to process a DCC refusal to void the sale and perform the sale in U.S. dollars. > If prompted, input last 4 digits of account # and (swipe only) > Input $ amount and > If prompted, input invoice # and > If prompted, input server ID and > If prompted, input tip amount and > If prompted, Card present [ENTER] for Yes or [CLEAR] for No > CVV2: [0] = Not Present; [1] = Prs; [2] = Ilg; [9] = Absnt > If present, input CVV2 from card > If prompted enter the address information and > If prompted enter the zip code and > Input customer # and, if purchasing card > Input tax amount and, if business card > Terminal dials out for approval and prints merchant receipt with currency conversion > Press any key to print customer receipt

5 Restaurant Refusal & Resubmit If the customer refuses the conversion to cardholder currency after the sale has already been finalized; the server must process a DCC refusal transaction. This transaction will void the DCC transaction and then resubmit it in U.S. dollars. > Press [FUNC/F] > Press [6] > Input daily password and > Input transaction # from the receipt and > Press [ENTER] to confirm the transaction to refuse > Terminal dials out to void original transaction > Press any key for customer copy to print > Terminal dials out again to reauthorize in U.S. dollars > Press any key to print customer receipt Restaurant Tip Adjust When entering tip amounts, servers must Input the amount in foreign currency (i.e. EUR) written on the tip line of the receipt. The terminal will automatically convert the tip into U.S. dollars prior to settlement. Restaurant reports will reflect total and tip amounts in both U.S. dollars and foreign currency amount, making it easy to pay servers what is owed. NOTE: Refer to NURIT Restaurant Quick Reference Guide for step-by-step Tip Adjust instructions. Retail/Restaurant Refund When performing any return transactions, server/clerks will see an extra prompt to confirm if the original transaction was DCC. If it was a DCC transaction, the cardholder must present the server/clerk with the original receipt. The server/clerk will then be prompted to enter the conversion rate as it appears on the receipt and the total amount in U.S. dollars. If the cardholder does not have the receipt, the transaction must be processed as a regular return and the amount will not be converted the receipt will reflect U.S. dollars only. > Press [i] until terminal displays RETURN prompt > Swipe card or manually key card # > If prompted,input expiration date and > If prompted, input last 4 digits of account # and > Terminal Prompt: DCC RETURN? > Press [ENTER] > Select the transaction currency as printed on the receipt > Enter the conversion rate as printed on the receipt, NOTE: To input the decimal, press [0] followed by [ALPHA] twice. > Key in the amount of the refund and > Input invoice # and, if prompted > Input server/clerk ID and, if prompted > Terminal dials the host for approval and prints merchant receipt > Print second receipt [ENTER] for Yes or [CLEAR] for No

6 DCC Reports Retail/restaurant rate report The DCC Rate Report prints the conversion rates for all accepted currencies. > Press [FUNC/F] > Press [2] > Press [2] (again) > Scroll to [DCC Rates Rprt] and press [ENTER] > Terminal dials the authorization host and prints the report Retail/restaurant summary report The DCC Summary Report provides a summary totals of all DCC transactions and reports USD and the foreign currency amount. > Press [MENU] > Input the daily password and press [ENTER] > Select [REPORTS] > Scroll to select [DCC Report] Terminal prints report The rates are good through 6:00 AM Eastern the following day.

7 Nurit 8000 Retail/restaurant current reports (retail) (Restaurant)

8 MerchantConnect.com The Online Window To Your Payment Processing Account MerchantConnect is your one-stop destination for online customer service. It contains everything you need to manage your electronic payment activity: My Account Manage your account online. View statements, view or update your profile, request new products and track equipment shipments. My Reports Provides you with timely and secure accounting information such as deposit summaries, transaction activity, chargeback and retrieval status and more. Support Find resource information about transaction processing, industry mandates, product support and practical tips to help improve your bottom line. Getting Started Is: Fast, Easy, Secure And Free! Go to DCC-QRG-1244-US Rev Elavon Inc