CIMB Pay Tap, Pay & Win Lazada Voucher Contest Terms and Conditions

Transcription

1 CIMB Pay Tap, Pay & Win Lazada Voucher Contest Terms and Conditions 1. The CIMB Pay - Tap, Pay & Win Lazada Voucher Contest ( the Campaign ) is organised by CIMB Bank Berhad (13491-P) ( CIMB Bank ). The Campaign Period 2. The Campaign shall run from 17 Apr 2017 to 31 May 2017, both dates inclusive ( the Campaign Period ). 3. CIMB Bank reserves the right upon giving prior notice of not less than fourteen (14) calendar days to change the duration and/or expiry dates of the Campaign Period. Eligibility 4. The Campaign is open to selected CIMB Bank s debit card and CIMB Bank s principal credit cardholders (except CIMB Islamic Credit Cards, CIMB s Platinum Business Card and CIMB Partner Cards) issued by CIMB Bank in Malaysia ( Eligible Participants ). The CIMB Bank s debit and credit card accounts for the Eligible Participants are hereinafter collectively referred to as the Participating Accounts. 5. The following categories of persons are not eligible to participate in the Campaign:- i) Permanent, contract and/or temporary staff or employees of CIMB Bank (including its subsidiaries and related companies) and their immediate family members (i.e. spouses, children, parents, brothers and sisters); and ii) Individuals below the age of 18 years. 6. For the avoidance of doubt, supplementary credit cardholders of the Eligible Participants are not entitled to participate in the Campaign. Prizes 7. Subject to the terms and conditions herein provided, there are a total of 5,000 prizes comprising of RM20 Lazada evoucher each (singularly referred to as the Prize and cumulatively referred to as the Prizes ) to be given away during the Campaign Period. During the Campaign Period, the Eligible Participants who make a minimum of two (2) retail spending transactions (as defined in Clauses 11 to 14 herein) shall be automatically entitled to a one (1) time entry ( Entry ) to be in the running to win one (1) of the Prizes:- Prizes No. of Prizes RM20 Lazada evoucher 5, For the avoidance of doubt, each Eligible Participant is only allowed to win a maximum of one (1) Prize under this Campaign. 9. The Prizes to be won:

2 i. are provided on an as is where is basis; ii. are neither transferable nor exchangeable for cash or credit; and iii. cannot be used in conjunction with any other discount, vouchers and promotions unless specified in the merchants websites. 10. The Prizes may carry their own terms and conditions which shall be read in conjunction with the terms and conditions contained herein. The image of the Prizes shown in any marketing and advertisement materials are for visual purposes only. Qualifying Criteria 11. Subject to the terms and conditions herein provided, to be eligible for the Entry, the Eligible Participants must register for the CIMB Pay mobile app ( CIMB Pay ) AND make a minimum of two (2) retail spending transactions (as defined in Clauses 11 to 14 herein) through CIMB Pay using their Participating Accounts in the manner explained below during the Campaign Period:- Retail spending transactions approved by CIMB Bank during the Number of Entry Campaign Period Minimum two (2) retail spending transactions made in local or 1 foreign currency* through CIMB Pay *Foreign currency retail spending transactions shall be converted to Ringgit Malaysia (RM) for the purpose of calculation of retail spending and shall be based on CIMB Bank s prevailing exchange rate. 12. Retail spending transactions for the Campaign shall mean the total retail purchases made both locally and overseas for goods and services incurred for personal consumption and shall not include betting and gaming transactions. For the avoidance of doubt, the following transactions are also herein expressly excluded and shall not be treated as retail spending transactions: i) Transactions made on CIMB Islamic Credit Cards, CIMB Bank s Platinum Business Card and CIMB Partner Card; ii) Quasi Cash transactions (example: betting and/or gaming transactions); iii) Monthly instalments under any instalment payment facility provided by CIMB Bank; iv) Standing instructions/ auto-payment service; v) Payment of annual fees or service charges, delivery charges, cash payments, card replacement fee, government service tax, dispute charges, fraud charges or any other fees, charges or penalties whether imposed by CIMB Bank or otherwise; vi) Transactions for payments made towards insurance premiums and/or takaful contributions of any kind whatsoever; vii) Transactions for payments made towards mail order & telephone order (MOTO); and viii) Cash advance/withdrawal/deposit transactions. Any determination by CIMB Bank as to what constitutes retail spending transactions shall be conclusive and shall not be challenged in any manner whatsoever, save for manifest error. 13. For Eligible Participants who have multiple Participating Accounts, all spending on all the Participating Accounts by the Eligible Participant will be consolidated and will not be viewed individually.

3 14. The calculation of the retail spending transaction is based on the transaction dates and/or time (Malaysian Time) as captured under CIMB Bank s transaction records during the Campaign Period. 15. CIMB Bank shall not be responsible for any failure and/or delay in the transmission of evidence of sales transactions by merchant establishments or any other party. Winners Selection Process 16. At the end of the Campaign Period, the Eligible Participants who have earned the Entry during the Campaign Period will be randomly shortlisted by an automated selection system ( Shortlisted Participants ). 17. The Shortlisted Participants will be contacted by CIMB Bank via short messaging system ( SMS ) on their mobile numbers registered under Maxis, Celcom, DiGi or U Mobile telecommunication service provider in CIMB Bank s records. The Shortlisted Participants will be required to answer one (1) question correctly and in the fastest time by replying to the said SMS. The first five thousands (5,000) Shortlisted Participants who respond with the correct answer in the fastest time will be declared as the winners of the Campaign ( Campaign Winners ). For the avoidance of doubt, only the first answer received by CIMB Bank is taken into account. The deadline (i.e. date and time) to answer the question will be specified in the SMS. In the event any Shortlisted Participant fails to answer the question correctly or did not reply within the given deadline or is not contactable for any reasons whatsoever, that Shortlisted Participant will be disqualified or eliminated from standing a chance to win the Prize. CIMB Bank shall not be liable in any way whatsoever in the event any Shortlisted Participant cannot be contacted for whatever reason(s). 18. At the time of selecting the Campaign Winners, the CIMB Bank Current or Savings or Credit Card accounts of the selected Campaign Winners MUST be in good standing and MUST NOT be in breach of any of the terms and conditions in the CIMB Bank Current or Savings account agreement or CIMB card or account agreement or delinquent, and/or invalid or cancelled within CIMB Bank s definition, otherwise they will be disqualified from participating or being the Campaign Winner in this Campaign. 19. For the avoidance of doubt, all telecommunication charges shall be borne by the Shortlisted Participants (including roaming charges incurred by the Shortlisted Participants outside Malaysia) as a result of CIMB Bank contacting the Shortlisted Participants and CIMB Bank shall not be liable for the same. 20. It shall be the Eligible Participant s responsibility to ensure their phone numbers provided are current and updated with CIMB Bank. CIMB Bank shall not be responsible for any loss (including loss of opportunity or loss or prizes) suffered in the event the Eligible Participant s mobile number in CIMB Bank s record is not current or correct. 21. All question and answer sessions will be judged and decided by a panel of judges selected by CIMB Bank and the decisions of the panel judges selected by CIMB Bank shall be final and binding. 22. CIMB Bank will notify the Campaign Winners via electronic communication displayed at CIMB Bank s website at or via electronic mail or via SMS to the Campaign

4 Winners mobile numbers or by any other means of notification, which CIMB Bank may select at its absolute discretion. 23. The Campaign Winners shall receive their Prize via electronic mail which will be sent to the Campaign Winner s address maintained in CIMB Bank s record within six (6) to eight (8) weeks after the end of the Campaign Period. Eligible Participants shall be responsible to ensure that their addresses provided are current and updated with CIMB Bank. The notification and delivery of the Prizes by CIMB Bank will be based on the Eligible Participants mobile numbers and addresses maintained with CIMB Bank. CIMB Bank shall not be responsible to the Eligible Participant for any loss (including loss of opportunity and consequential loss flowing there from) suffered or for any failure to fulfil the delivery of the Prize in the event the Eligible Participant s mobile number and/or address in CIMB Bank s record is not current or correct. 24. By participating in this Campaign, the Campaign Winners agree and authorize CIMB Bank to disclose their details (including but not limited to name, NRIC number, address, telephone number) to CIMB Bank s distributor/agent for the purposes of fulfilling the delivery of the Prizes. General Terms and Conditions 25. By participating in this Campaign, the Eligible Participants are deemed to have read, understood and agreed to be bound by the Terms and Conditions stated herein and agree that any and all decisions fairly and reasonably made by CIMB Bank in relation to every aspect of the Campaign shall be final and conclusive. 26. CIMB Bank shall be entitled to substitute or replace the Prizes offered under this Campaign with a prize or reward of similar value and/or to extend, modify, shorten, discontinue, cancel, terminate or suspend the Campaign by giving prior notice of fourteen (14) calendar days to the Eligible Participants. No compensation in cash or any kind shall be given to the Eligible Participants for any losses or damages suffered or incurred by the Eligible Participants as a direct or an indirect result of such substitution or replacement of the Prizes and/or extension, modification, shortening, discontinuation, cancellation, termination or suspension of this Campaign unless the same is due to CIMB Bank s wilful default or gross neglect. 27. CIMB Bank shall be entitled to amend, vary, delete or add ( the Amendment ) to any of these Terms and Conditions by giving prior notice of twenty one (21) calendar days to the Eligible Participants. Notification to the Eligible Participants in respect of the Amendment shall be effected at CIMB Bank s absolute discretion through any one of the following means of communication, namely, by ordinary mail to the Eligible Participants last known address or by posting a notice regarding the Amendment at each of CIMB Bank s branches where detailed provisions regarding the Amendment may be provided in the notice itself or may be provided to the Eligible Participants upon request or by effecting an advertisement regarding the Amendment in one newspaper of CIMB Bank s choice, or via CIMB Bank s website or via electronic mail or by any other means of notice which CIMB Bank may select and the Amendment shall be deemed binding on the Eligible Participants as from the date of notification of the Amendment or from such other date as may be specified by CIMB Bank in the notification.

5 28. CIMB Bank shall not be liable to any party, including the Eligible Participants for any loss or damage of whatsoever nature suffered by the Eligible Participant or any party (including but not limited to any injury or death, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party) arising, in relation to the participation or non-participation in the Campaign including arising from any non-receipt or delayed receipt by the selected Eligible Participant of the SMS. 29. CIMB Bank shall not be liable or held responsible to the Eligible Participants in any manner whatsoever if CIMB Bank is unable to perform any of its obligations stipulated herein where such inability is due directly or indirectly to any act of God, industrial dispute, war, strike, riot, technical or system failures or anything beyond CIMB Bank s reasonable control. 30. The Terms and Conditions herein (as the same may be amended from time to time pursuant to Clause 27) shall prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional and/or advertising materials in relation to the Campaign. 31. The Terms and Conditions herein shall be read in conjunction with the prevailing terms and conditions governing CIMB Pay, CIMB Bank debit and credit card account and/or other relevant products and services related to the Campaign and shall prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional and/or advertising materials in relation the Campaign. 32. If there is/are any inconsistency (ies), conflict(s), ambiguity (ies) or discrepancy (ies) between the Bahasa Malaysia and English version or other language version of these Terms and Conditions herein, the English version of these Terms and Conditions shall prevail. Notwithstanding the aforementioned where request is made by the Eligible Participants and noted and acknowledged by CIMB Bank in its records that the Bahasa Malaysia version of the terms and conditions shall govern the operation of the Participating Accounts, then the Bahasa Malaysia version of the Terms and Conditions shall prevail. 33. For feedbacks and/or complaints related to the Campaign, Eligible Participants may contact CIMB Bank s Customer Resolution Unit bearing the following address, telephone and facsimile numbers (or bearing such other address, telephone and facsimile numbers which CIMB Bank may change by notification to the Eligible Participants): Customer Resolution Unit, Level 19, Menara Bumiputra-Commerce, 11 Jalan Raja Laut, Kuala Lumpur Tel: /Fax: / cru@cimb.com.