COMMUNICATIONS/RECORDS TECHNICIAN ( Emergency Dispatcher ) (1) FULL-TIME POSITION $3,631 - $4,414/month (1) PART-TIME $ $16.

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1 Job Flyer for MAINTENANCE WORKER I Page 1 Mayor John P. Shoals Mayor Pro Tem Jeff Lee Council Member Karen Bright, Council Member Barbara Nicolls, Council Member Miriam Shah Robert Perrault City Manager COMMUNICATIONS/RECORDS TECHNICIAN ( Emergency Dispatcher ) (1) FULL-TIME POSITION $3,631 - $4,414/month (1) PART-TIME $ $16.00/hour FILING DEADLINE: THURSDAY, JULY 23, 2015 BY 5:00 PM The is accepting applications for (1) one Full-time and (1) one Part-time Emergency Dispatchers. Top candidates will be organized and motivated self-starters with excellent communication & people skills as well as strong computer skills who enjoy multi-tasking and work well under stressful conditions. The City reserves the right to stop accepting applications when a sufficient number of qualified applications have been received or when the position has been filled. Therefore, applicants are encouraged to apply as early as possible. This recruitment is officially closed once it has been removed from the City s website. See How to Apply on page 6 of this flyer for detailed information about the City s application & testing process. DEFINITION & DISTINGUISHING CHARACTERISTICS: The Communications/Records Technician independently performs the full scope of assigned police dispatching duties with minimum supervision; receives and processes routine and emergency calls and alarms; dispatches Police, Fire, and other public service entities as required; enters, retrieves, and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel; learns applicable policies, procedures, and work methods associated with assigned duties; performs other related duties as required. Full-time Dispatchers work a 4/10 s schedule and may be required to work weekends and holidays. Shift work is required; shifts are generally rotated every four months. Part-time Dispatchers will work a modified schedule and may be required to work weekends and holidays. Shift work is required; hours are generally decided based upon staffing needs. 154 South Eighth Street Grover Beach, California FAX (805) Administrative Services/Water (805) City Council/City Manager (805) City Clerk (805) Community Development - Building, Planning & Economic Development (805) Human Resources (805) Parks & Recreation (805) Police/Non-Emergency (805) Public Works (805)

2 (Full-time and Part-time) Page 2 ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Receives and processes routine and emergency calls and alarms; dispatches Police, Fire, emergency medical response, and other public service entities as required; provides pre-arrival instructions; enters, retrieves, and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel. Learns and develops a full understanding of applicable policies, procedures, and work methods associated with assigned duties; uses law enforcement terminology and cites code sections by number. Enters a variety of reports, citations, and other information into the records management system; reviews reports for accuracy and completeness of information. Screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City of Grover Beach Police operations; dispatches and monitors the status of field units; interprets level of service needed through information obtained from field officers or citizens; maintains calm in radio transmissions during hectic, tense, and dangerous situations. Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from various computer networks and programs, and teletype networks; coordinates multi-agency responses when necessary; transfers calls to appropriate agencies if warranted. Informs the Watch Commander of calls in progress; maintains records of all pending and dispatched calls for service; receives information and calls for service from other law enforcement agencies; provides information to other agencies by telephone and teletype. Monitors station security; monitors alarm board and jail cameras; may assist in searching, collecting body fluids, and booking detainees of the same gender. Enters and removes all vehicles in the system that are stolen, recovered, impounded, stored, or towed. Responds to questions and concerns from the general public, department staff, and other agencies; takes and records telephone reports; provides information as appropriate and resolves service issues and complaints; may represent the Police Department and the City s dispatching services on various work groups, interview panels, and committees. Establishes and maintains positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff, and the public.

3 Page 3 PHYSICAL, MENTAL, & ENVIRONMENTAL WORKING CONDITIONS: Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement, and fine coordination in retrieving and entering data using a computer keyboard. Additionally, the position requires near and far vision in reading work related documents and using the computer. Clear speech and acute hearing are required when providing telephone, radio dispatch, and personal service. The ability to lift, drag, and push files, paper, and documents weighing up to 25 pounds also is required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Education and/or Experience: MINIMUM QUALIFICATIONS: Any combination of education and experience that provides the knowledge, skills, and abilities necessary for a Full-time and/or Part-time Communications/Records Technician. Typically, a Communications/Records Technician would possess the equivalent of two years of experience in typing and general clerical work, including one year of experience which required considerable public contact. License/Certificates/Other Requirements: Possession of, or ability to obtain, a valid Class C California driver s license prior to appointment. Must obtain Dispatch Certificate from P.O.S.T. within one (1) year of appointment. Must have demonstrated minimum typing/keyboarding speed of 40 wpm (net). Bilingual abilities are highly desirable, but not required. KNOWLEDGE/ABILITIES/SKILLS: Knowledge of: Civil, criminal, and municipal provisions relating to the various activities of the City of Grover Beach s Police Department; Law enforcement, fire, emergency medical response, and other operating procedures and functions as they relate to the dispatch function; Geography of the and the surrounding environment; Legal and procedural techniques and regulations regarding transmission and reception of police radio traffic; Basic radio and related equipment maintenance; Modern office administrative practices and procedures; Methods of providing services and information; Ability to learn alphanumeric and other coding protocol; Basic principles of mathematics; Applicable federal, state and local laws, codes, and regulations; Standard office procedures, practices, and equipment;

4 Page 4 Modern office practices, methods and equipment, including a computer and applicable software; Methods and techniques for record keeping and report preparation and writing; Proper English, spelling, and grammar; Occupational hazards and standard safety practices. Ability to: Perform a variety of complex work with speed and accuracy; Remain calm under emergency situations; Learn to operate specialized law enforcement automated information, communication, and dispatch systems; Work flexible hours, including evenings, weekends, overtime, and rotating shifts; Wear a Police Department uniform; Perform mathematical calculations quickly and accurately; Interpret, explain, and apply applicable laws, codes, and regulations; Read, interpret, and record data accurately; Organize, prioritize, and follow up on work assignments; Work independently and as part of a team; Make sound decisions within established guidelines; Analyze a complex issue and develop and implement an appropriate response; Follow written and oral directions; Observe safety principles and work in a safe manner; Communicate clearly and concisely, both orally and in writing; Establish and maintain effective working relationships. Skill to: Effectively operate specialized law enforcement automated information, communication, and dispatch systems; Operate an office computer and a variety of word processing and software applications. FULL-TIME SAFETY EMPLOYEE BENEFITS: GROVER BEACH POLICE OFFICERS ASSOCIATION Vacation Up to 5 years service 10 days (80 hrs)/year 280 hrs max accumulation 6-8 years service 15 days (120 hrs)/year 320 hrs max accumulation 9-10 years service 17 days (136 hrs)/year 320 hrs max accumulation years service 18 days (144 hrs)/year 392 hrs max accumulation years service 19 days (152 hrs)/year 392 hrs max accumulation Over 15 years service 20 days (160 hrs)/year 392 hrs max accumulation Eligible to use accumulated vacation time upon accrual. Vacations must be requested and approved in advance. Sick Leave Accrues at 12 days (96 hours) per year to a maximum of 2,000 hours. Unused accumulated sick leave may be converted to additional service credit upon retirement in accordance with GC Credit for Unused Sick Leave. If unused accumulated Sick Leave is not applied toward service credit, only 576 hours max of accrued Sick Leave will be paid upon retirement, or when an employee with over 20 years of service leaves City employment.

5 Page 5 Holidays Retirement Holiday Pay in a dollar amount equal to 104 hours per fiscal year (4.0 hours per work period) in lieu of taking City Holidays off with pay. City belongs to the Public Employees Retirement System (CalPERS). The PERS Local Miscellaneous 2.5% at Age 55 Retirement Plan with One-Year Final Compensation is provided. In accordance with the Public Employees Pension Reform Act, or PEPRA, CalPERS Miscellaneous 2% at Age 62 Retirement Plan with three-year Final Average Salary Compensation is provided for new PERS employees represented by the Union hired on or after January 1, Each employee shall pay the full portion of the employee s retirement contribution under CalPERS, for a total of 8%. All employees pay member contributions on a pre-tax basis [IRS 414(h)2]. The City also is part of the Social Security System. Employees pay their share of Social Security by payroll deduction. Group Insurance Longevity Pay Employee Assistance Program Deferred Comp Uniform Allowance Education Incentive City pays medical, vision, dental, and life ($50,000 policy for employee + small policies for eligible dependents) insurance for employees up to a maximum of $ per month, and contributes towards dependent coverage for family members only in the following amounts: $504/month toward dependent coverage for employee + one, and $831/month toward dependent coverage for employee + family. Five (5%) percent after five (5) consecutive years of service. City-paid premium; five clinical consultations per incident. The City will contribute up to $40/month for employees who participate in one of two existing deferred compensation plans, matched on a dollar-for-dollar basis. $1,000 per year for sworn personnel pro-rated every paycheck ($38.46). New employees will be provided with standard issue uniforms and equipment. Education incentive pay is provided (after six months employment) for certificates or degrees over and above what is required for the position: 2.5% for Associate Degree or Intermediate POST Certificate; 5% for Bachelor's Degree or Advanced POST Certificate; 7.5% for Master s Degree (not cumulative: maximum benefit is 7.5%).

6 Page 6 Education Reimbursement Program Up to $1,400 in educational expenses is available per fiscal year upon satisfactory completion of pre-approved college-level classes or certain work-related training. Short-Term Disability Long-Term Disability Bilingual Incentive State Disability Insurance (SDI) paid by employee by payroll deduction. City-paid insurance premium. Bilingual incentive pay of $80/month is available to a limited number of employees upon certification of fluency in Spanish, Tagalog, or other language of benefit to the City. HOW TO APPLY: Required City applications may be obtained from the Human Resources Office at Grover Beach City Hall, 154 South Eighth Street, Grover Beach, CA 93433; from the City s website or by calling (805) Résumés are welcome, but will not be accepted in lieu of a fully completed, signed City application. Applicants must submit a valid typing certificate issued within the last 12 months indicating a net typing/keyboarding speed of 40 wpm (minimum) with the application in order to be considered for employment; on-line typing test results are not acceptable. All applications received will be reviewed by a screening committee, and qualified candidates whose background and experience best meet the City s requirements will be contacted for further processing and/or testing. Applicants may be invited to an oral board on a date to be announced. Candidates who successfully pass all pre-employment testing requirements will be placed on an eligibility list for current and future part-time openings. The eligibility list will remain in effect for six months with the possibility of extension. The top candidate(s) will be required to undergo a comprehensive background investigation which may include a polygraph. Psychological and medical examinations will be required once a job offer has been made to a prospective employee. Applications will be accepted following the closing deadline for future testing. Fully completed, signed applications must be received in the Grover Beach City Hall Human Resources Office. Faxed or ed applications are not accepted, and postmarks do not qualify. The deadline may be extended at the discretion of the City. For further information, please contact the Human Resources Office at (805) , or via to chubbard@grover.org. An EEO/AA employer.