CERTIFICATE PROGRAMME IN CONSUMER PROTECTION Term-End Examination December, 2012 CPI (Revised) : CONSUMER PROTECTION - ISSUES

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1 No. of Printed Pages : 16 CPI (Revised) CERTIFICATE PROGRAMME IN CONSUMER PROTECTION Term-End Examination December, 2012 CPI (Revised) : CONSUMER PROTECTION - ISSUES Time : 3 hours' Maximum Marks : 700 (Weightage: 70`)A.i:) Note : CPI (Revised) should be attempted by only those candidates who have taken admission from July, 2009 session. Note : (i) (ii) Attempt any two questions from Section-I. Each question carries 20 marks. A (tempt any four questions free; Section-II. Each question carries 10 marks. (iii) Attempt any four questions from Section-III. Each question carries 5 marks. SECTION - I Answer any two of the following questions in about 600 words. 2x20=40 1. Explain the term 'Consumer Dispute'. Discuss the mechanism available under Consumer Protection Act, 1986 for settlement of dispute. CPI (Revised) 1 P.T.O.

2 2. Discuss the law relating to various aspects of food safety, standard and access. 3. Discuss with the help of case lanes, the extent and coverage of various kinds of medical services under Consumer Protection Act 1986, 4. Describe the prohibitions that have been provided against import, manufacture or sale of Drugs under Drugs and Cosmetics Act, CPI (Revised) 2

3 SECTION - II Answer any four of the following questions in about 300 words. 4x10=40 5. Explain whether the following fall within definition of consumer? (a) (b) User of Electricity. Subscriber of telephone 6. Discuss whether the Consumer Protection violate the fundamental right to trade? 7. Explain what can be the subject matter of complaints before the consumer forum. 8. Discuss some of the areas where the improvement can be made in relation to consumer grievance redressal. 9. Discuss the importance of genetically modified (GM) food. 10. Describe the duties of consumers. Give illustrations. 11. Describe the aims and objectives of the Competition Act, Write a note on Bureau of Indian Standards. CPI (Revised) 3 P.T.O.

4 SECTION - III '0, vac short notes on any four of the following in about 150 words : 4x5= Iv vlaus and Vexatious Complaints. 14. Labelling 15. Consumer Education 16. Definition of 'goods' under the Consumer Protection Act, important features of Consumer Protection Act, Central Drugs Laboratory (CDL). CPI (Revised) 4

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9 CERTIFICATE PROGRAMME IN CONSUMER PROTECTION Term-End Examination December, 2012 CPI (Pre-Revised)] CPI (Pre-Revised) : CONSUMER PROTECTION - ISSUES AND ACTS Time : 3 hours Maximum Marik-s : 100 (Weightago: 70%) Note : CPI (Pre-Revised) should be attempted by only those candidates who have taken admission upto January Note : (i) Attempt any two questions from Section-I. (ii) Attempt any four questions from Section-II. (iii) Attempt any four questions from Section-III. SECTION - I Answer any two of the following questions in about 600 words. Each question carries 20 marks. 2x20=40 1. Name any five major legislation relating to business of insurance. Explain the basic provisions of the Insurance Act, 1938 and the General Insurance Business (Nationalisations) Act, "Consumer Rights have strengthened consumer empowerment in various ways." Explain. CPI (Pre-Revised) 9 P.T.O.

10 3. What is meant by Sustainable Development? How it is linked with Consumer Protection? 4. Explain the basic features of Indian Economy. CPI (Pre-Revised) 10

11 SECTION - II Answer any four of the following questions in about 300 words each. Each question carries 10 marks. 4x10=40 5. Discuss the role of advertisement in the era of globalisation. 6. Distinguish between void, voidable and illegal contracts. 7. Discuss the impact of social, cultural and economic environment on the consumers purchasing power. 8. What is meant by doctrine of "Caveat Emptor"? Explain. 9. Describe the UN guidelines on the regulation of transnational companies. 10. Discuss the role of Bureau of Indian standards in protection of Consumer Rights. 11. What is Citizens Charter? Explain. 12. What can be Considered as negligence in relation to medical services? CPI (Pre-Revised) 11 P.T.O.

12 SECTION - III Write notes on any four of the followin4 in about 150 words. Each question carries 5 marks. 4x5= Gloklhsation of markets. 14. Sustainable development 15. National income 16. Product liability 17. Quasi contract 18. Food Labelling requirements. CPI (Pre-Revised) 12

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