Global Infrastructure Index
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1 Infrastructure Index Public satisfaction and priorities September 2017 Ben Marshall, Paul Carroll, Amy Wheeler 1
2 Methodology These are the findings of the first Ipsos Infrastructure Index conducted In total 21,043 interviews were conducted between 25 August and 8 September 2017 among adults aged in the US and, and adults aged in all other countries. The survey was conducted in 28 countries around the world via the Ipsos Online Panel system:,,,,,, China,,,, (1,004),,,,,, New Zealand,,,, Saudi Arabia, South Africa,, Serbia,,, and the of America (N.B. some questions were not fielded in China, and New Zealand) The 2016 survey used the same methodology but was conducted in 26 countries between 26 August and 9 September 2016 (New Zealand and Serbia were added in in 2017). This means that the global trend does not involve a like-for-like comparison. A selection of trends are included. Further information is available from ben.marshall@ipsos.com 2
3 Satisfaction 37 Q. I now want you to think about [COUNTRY S] infrastructure. By infrastructure I mean things we rely on like road, rail and air networks, utilities such as energy and water, and broadband and other communications. Overall, how satisfied or dissatisfied are you with [COUNTRY S] national infrastructure? % very/fairly satisfied Saudi Arabia New Zealand Serbia
4 Change vs 2016 Q. I now want you to think about [COUNTRY S] infrastructure. By infrastructure I mean things we rely on like road, rail and air networks, utilities such as energy and water, and broadband and other communications. Overall, how satisfied or dissatisfied are you with [COUNTRY S] national infrastructure? % very/fairly satisfied Britain G8 Europe 37% 33% 34% 36% 37% 35% 34% 31%
5 Dissatisfaction 30 Q. I now want you to think about [COUNTRY S] infrastructure. By infrastructure I mean things we rely on like road, rail and air networks, utilities such as energy and water, and broadband and other communications. Overall, how satisfied or dissatisfied are you with [COUNTRY S] national infrastructure? % very/fairly dissatisfied Serbia New Zealand Saudi Arabia
6 Change vs 2016 Q. I now want you to think about [COUNTRY S] infrastructure. By infrastructure I mean things we rely on like road, rail and air networks, utilities such as energy and water, and broadband and other communications. Overall, how satisfied or dissatisfied are you with [COUNTRY S] national infrastructure? % very/fairly dissatisfied Britain G8 Europe 30% 31% 32% 29% 26% 27% 30% 31%
7 Britain: types of infrastructure % Very/fairly good % Fairly/very poor Q. These next questions are about different types of infrastructure. Water supply and sewerage Airports Please indicate how good or poor you rate the current quality of each one in [COUNTRY] Motorways/major roads High speed broadband Local road network Energy-generation infrastructure Rail infrastructure (track/stations) Nuclear infrastructure to generate energy Flood defences New housing supply Base: 1,004 GB adults among 21,043 adults (online), Aug-Sept
8 Britain: change since 2016 % Very/fairly good % Fairly/very poor Q. These next questions are about different types of infrastructure. Water supply and sewerage Airports Please indicate how good or poor you rate the current quality of each one in [COUNTRY] Motorways/major roads High speed broadband Local road network Energy-generation infrastructure Rail infrastructure (track/stations) Nuclear infrastructure to generate energy +3-3 Flood defences +3-3 New housing supply Base: 1,004 GB adults among 21,043 adults (online), Aug-Sept
9 Airports Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY] Airports % very/fairly good New Zealand Saudi Arabia Serbia
10 Motorways Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY] Motorways/ major roads % very/fairly good Saudi Arabia New Zealand Serbia
11 Local roads Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY] Local road network % very/fairly good Saudi Arabia New Zealand Serbia
12 Rail Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY] Rail infrastructure (track/stations) % very/fairly good Saudi Arabia New Zealand Serbia
13 Housing supply Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY] Housing supply % very/fairly good Serbia Saudi Arabia New Zealand
14 Flood defences Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY] Flood defences % very/fairly good Saudi Arabia New Zealand Serbia
15 Energy Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY] Energy-generation infrastructure % very/fairly good New Zealand Saudi Arabia Serbia
16 Nuclear Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY] Nuclear infrastructure to generate energy % very/fairly good Saudi Arabia Serbia
17 Broadband Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY] High speed broadband % very/fairly good Serbia New Zealand Saudi Arabia
18 Water supply & sewerage Q. These next questions are about different types of infrastructure. Please indicate how good or poor you rate the current quality of each one in [COUNTRY] Water supply and sewerage % very/fairly good New Zealand Saudi Arabia Serbia
19 Priorities Q. Which of these types of infrastructure, if any, do you think should be made a priority for investment for [COUNTRY]? Rail infrastructure - track/stations New housing supply Flood defences The local road network Energy-generating infrastructure Motorway/major road network High speed broadband Water supply and sewerage Nuclear infrastructure to generate energy Airports 20% 17% 15% 18% 11% 14% 46% 44% 43% 48% 38% 45% 37% 36% 36% 33% 32% 32% 32% 32% Britain 2017 Britain 2016 Base: 1,004 GB adults among 21,043 adults (online), Aug-Sept
20 Priorities Q. Which of these types of infrastructure, if any, do you think should be made a priority for investment for [COUNTRY]? Rail infrastructure - track/stations 46% 29% New housing supply Flood defences The local road network Energy-generating infrastructure Motorway/major road network High speed broadband Water supply and sewerage Nuclear infrastructure to generate energy Airports 15% 14% 11% 12% 20% 33% 38% 36% 43% 37% 42% 36% 34% 32% 31% 32% 28% 33% Britain G8 Base: 1,004 GB adults among 21,043 adults (online), Aug-Sept
21 Future factors Q. Which of the following factors do you think are the most important for [COUNTRY] to consider when putting together plans for infrastructure in the future? Please rank the following, in order of most to least important. Disruption: the amount of disruption we have to deal with (e.g. roadworks, disruptions to water supply) while infrastructure is built or improved Britain G Legacy: the infrastructure that we pass on to future generations Resilience: how well our infrastructure stands up to challenges today and in the future (e.g. population increases and climate change) Environment: the impact our infrastructure has on our environment Investment: paying for the costs of improving and building new infrastructure now, to avoid having to pay more later Quality: making sure that infrastructure is as good as it possibly can be (e.g. in terms of speed or convenience of services) % ranking as most important
22 Britain: Doing enough? Q. To what extent do you agree or disagree? % Strongly agree % Tend to agree % Neither/nor % Tend to disagree % Strongly disagree % Don't know As a country we are not doing enough to meet our infrastructure needs : Agree Disagree 59% 9% : 40 Agree Disagree 60% 8% Base: 1,004 GB adults among 21,043 adults (online), Aug-Sept
23 Doing enough? Q. To what extent do you agree or disagree? As a country we are not doing enough to meet our infrastructure needs % strongly/tend to agree Serbia New Zealand Saudi Arabia
24 Britain: Investment vital Q. To what extent do you agree or disagree? % Strongly agree % Tend to agree % Neither/nor % Tend to disagree % Strongly disagree % Don't know Investing in infrastructure is vital to [COUNTRY] s future economic growth : Agree Disagree 74% 4% 2016: 45 Agree Disagree 76% 2% Base: 1,004 GB adults among 21,043 adults (online), Aug-Sept
25 Investment vital Q. To what extent do you agree or disagree? Investing in infrastructure is vital to [COUNTRY] s future economic growth % strongly/tend to agree Serbia New Zealand Saudi Arabia
26 Britain: local gets fair share Q. To what extent do you agree or disagree? % Strongly agree % Tend to agree % Neither/nor % Tend to disagree % Strongly disagree % Don't know My local area gets its fair share of [COUNTRY] s investment in infrastructure Region: Agree Disagree North & Yorkshire (108) 16% 52% SW & Wales (133) 17% 53% North West (95) 19% 47% Midlands (141) 20% 38% Scotland (62) 24% 35% SE & Anglia (226) 27% 32% London (181) 32% 19% 2017: Agree Disagree 23% 37% Base: 1,004 GB adults among 21,043 adults (online), Aug-Sept
27 Fair share Q. To what extent do you agree or disagree? My local area gets its fair share of [COUNTRY] s investment in infrastructure % strongly/tend to agree Saudi Arabia New Zealand Serbia
28 Usage Q. Which of these types of transport have you used to make a journey in the past six months? Car/van as passenger Car/van as driver Overground train/railway Bus service/coach Underground train/metro Taxi/min-cab Aeroplane Bicycle Tram Motorbike None 9% 3% 5% 1% 3% 32% 37% 35% 26% 34% 22% 31% 20% 19% 23% 15% 50% 49% 49% 66% 64% 60% Britain G8 Base: 1,004 GB adults among 21,043 adults (online), Aug-Sept
29 Types of road used Q. Thinking about the journeys you have made by road in the past six months, have they been on Motorway/main road Minor or local road 68% 79% Britain 80% 90% G8 78% 81% Base: All answering among 19,485 adults (online), 26 Aug-9 Sept 29
30 Satisfaction car Q. Thinking about the last time you made a journey by. how satisfied or dissatisfied were you with your experience of that journey? Car/van as driver % very/fairly satisfied Saudi Arabia China Serbia Base: 12,451 adults (online), 26 Aug-9 Sept 78 30
31 Satisfaction overground rail Q. Thinking about the last time you made a journey by. how satisfied or dissatisfied were you with your experience of that journey? Overground train/railway % very/fairly satisfied China Base: 6,279 adults (online), 26 Aug-9 Sept Confined to countries >n=100 31
32 Satisfaction underground rail 62 Q. Thinking about the last time you made a journey by. how satisfied or dissatisfied were you with your experience of that journey? China Underground train/metro % very/fairly satisfied Base: 6,376 adults (online), 26 Aug-9 Sept Confined to countries >n=100 32
33 Satisfaction air travel Q. Thinking about the last time you made a journey by. how satisfied or dissatisfied were you with your experience of that journey? By aeroplane % very/fairly satisfied Saudi Arabia China Base: 5,263 adults (online), 26 Aug-9 Sept Confined to countries >n=100 33
34 Satisfaction bus/coach Q. Thinking about the last time you made a journey by. how satisfied or dissatisfied were you with your experience of that journey? Bus services/coach % very/fairly satisfied Serbia China Base: 9,144 adults (online), 26 Aug-9 Sept Confined to countries >n=100 34
35 Further information Ben Marshall Ben Marshall, Paul Carroll, Amy Wheeler 35
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