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1 For investment professionals only. Not to be relied upon by private investors.

2 First, find your client through client search by selecting Servicing, or if you have recently viewed their accounts, select them from Recent.

3 Select Quotes, Dealing & Account Management.

4 Then from the menu select Money Out and Sell or Withdraw.

5 All available accounts will be listed. You can select up to 6 accounts to sell from in one session. Click Continue once you have selected the required accounts.

6 If you have selected more than one account, these will be displayed on separate tabs. You will need to complete the instructions for each account separately.

7 In the Sell type dropdown, you can choose to sell a specific amount or sell all assets in the account.

8 If you want to sell all assets then the Investments grid becomes non-editable and shows all assets which will be sold as a result of the instruction.

9 If you want to sell a specific amount, then you will have 4 options in the Sell method dropdown: Cash amounts ( ) Percentage amounts (%) Quantity (shares / units) Proportionally by value

10 If you select Cash amounts ( ) from the Sell method drop-down, then you must specify the total amount required by the client as a amount. If there is cash available in the account, you can take some or all of it as part of the sell instruction to reduce the investment value that will need to be redeemed. In the Investments grid, specify the value against the non-cash investments that you want to sell, so that the total sell value on the bottom row of the table matches the value specified in the Total amount required ( ) field. Note: The Unrealised gain/loss column shows the latest, potentially taxable, capital gain that would be crystallised if you sold the whole asset. You can find out more about realised and unrealised gains in our CGT guide under Forms and literature on our website. The Price column shows the last known price for the asset in pence.

11 If you select Percentage amounts (%) from the Sell method drop-down, then you must specify the total amount required by the client. If there is cash available in the account, you can take some or all of it as part of the sell instruction to reduce the investment value that will need to be redeemed. In the Investments grid, specify the % of the total amount required against each of the non-cash investments that you want to sell. Make sure the total in the Sell percentage column is 100%.

12 If you select Quantity (shares / units) from the Sell method drop-down, then there is no need to specify a total amount required. The value of the sell will be dependent upon the amount raised by the sale of units. If there is cash available in the account, you can take some or all of it as part of the sell instruction to reduce the investment value that will need to be redeemed. In the Investments grid, specify the number of units or shares against each investment that you want to sell. The approximate sell value will be shown on screen.

13 If you select Proportionately by value from the Sell method drop-down, then you must specify the total amount required by the client as a amount. If there is cash available in the account, you can take some or all of it as part of the sell instruction to reduce the investment value that will need to be redeemed. The Investments grid becomes noneditable and shows all assets and amounts that will be sold, based on the total amount required.

14 When selling shares it is important to note that there are restrictions around the minimum number of units that can be sold. In all instances it must be possible to sell at least one share, and some share types, which will be made available in future restrict trades, to minimum lot sizes. This may result in an error message, for example when trying to sell proportionately and a very small value is held in an asset with a minimum share or lot size restriction, and you will need to use an alternative sell method.

15 The sell proceeds can be paid to one of three destinations, which can be specified in the Pay to drop-down: Directly to the client s bank account. Select from an account already set up, or Add bank account from this drop-down To cash within the existing account To the client s Cash Management account

16 The declaration can now be made and the instruction submitted. Please note that a sell instruction cannot be saved for later.

17 The instruction summary is shown onscreen and you have the option to print a copy for your records.

18 Example of an instruction summary which you can print and retain for your own records:

19 This presentation is for investment professionals only, and should not be relied upon by private investors. The value of investments, and the income from them, can go down as well as up and your clients may get back less than they invest. This document may not be reproduced or circulated without prior permission. No statements or representations made in this document are legally binding on Fidelity or the recipient. Issued by Financial Administration Services Limited, authorised and regulated in the UK by the Financial Conduct Authority. FundsNetwork and its logo are trademarks of FIL Limited. UKM1017/20709/SSO/1118/A1

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