DISASTER MANAGEMENT. The Complete Package
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1 DISASTER MANAGEMENT The Complete Package
2
3 Introduction Vince Yeager Darden Restaurants FM 30yr US Naval Officer Participated and led numerous disaster response and recovery operations around the world. Locally managed Darden disaster recovery to Hurricane IKE in Texas Disaster Management Basis for Development of a Thorough and Living Disaster Plan -Phases of Disaster Mgmt -Disaster Mgmt Plan Development -Risk Analysis & Evaluation -Mitigation of Risk -Response Principles -Recovery 2
4 The Mantra The Six P s P rior P roper P lanning P revents P oor P erformance 3
5 The Disaster What Constitues a Disaster: Natural Manmade Nature of the Beast Our basic purpose is to minimize the amount of time the doors are closed 4
6 The Goals Goals of Disaster Management Reduce the impact of a disaster - Pre-disaster preps - Pre-planned communications - Pre-determined chain of command - Pre-determined responsibilities 5
7 The Goals Goals of Disaster Management Assure prompt response and adequate support - Establish safe environment - Establish communications - Establish product security 6
8 The Plan The Four Phases of Disaster Management: Preparedness (Developing a Plan) Mitigation (Minimizing the Effects) Response (Expeditious and Adequate) Recovery (Return to Normal Operations) 7
9 The Plan Preparedness: Initiation Define the goals, objectives, and scope of you Disaster Plan Risk Assessment Identify the threats and hazards and evaluate the degree of risk utilizing Operational Risk Management (ORM) 8
10 The Plan in Action Four Principles of ORM Accept risk when benefits outweigh the cost Accept no unnecessary risks Anticipate and manage risk by planning Make risk decisions at the right level 9
11 The Plan (ORM) 5 Step Process Identify Hazards Assess Hazards Make Risk Decisions Implement Controls Supervise (watch for changes) 10
12 The Plan (ORM) 5 Step Process To help mitigate the hazard we need to know the: Frequency vs Magnitude (F vs M) F how often a given event may occur M how powerful a given event can be Scope: area affected by a given event 11
13 The Plan (ORM) 5 Step Process: Identify Hazards Geography Climate Environment Construction Inspections 12
14 The Plan (ORM) 5 Step Process: Assess Hazards (Frequency) A Likely to occur immediately or within a short period of time B C D Probably will occur in time May occur in time Unlikely to occur 13
15 The Plan (ORM) 5 Step Process: Make Risk Decisions (Magnitude) I May cause death and/or the loss of facility/asset May cause severe injury, illness, and/or property damage May cause minor injury, illness, and/or property damage Minimal threat II III IV 14
16 The Plan (ORM) 5 Step Process: Make Risk Decisions A Likely to occur immediately or within a short period of time B C D Probably will occur in time May occur in time Unlikely to occur I II III IV A B C D I II III IV May cause death and/or the loss of facility/asset May cause severe injury, illness, and/or property damage May cause minor injury, illness, and/or property damage Minimal threat Critical Serious Moderate Minor Negligible 15
17 The Plan Preparedness: Impact Analysis Identify critical functions and infrastructure needed. Identify the critical paths and weak links 16
18 The Plan Preparedness: Emergency Response afety ecurity ommunications oordination ecovery 17
19 The Plan Preparedness: Returning to Normal Identify elements necessary to get back into operation Develop timeline/schedule for returning to normal Coordinate the elements Drive the recovery 18
20 The Plan Preparedness: Disaster review & lessons learned Continuous updating 19
21 The Plan in Action MITIGATION: These activities are geared towards eliminating or reducing the impacts of a disaster Insuring adherance to building and safety codes Identifying vulnerabilities Utilizing Operational Risk Management (ORM) into the decision making process 20
22 The Plan in Action RESPONSE: With your plan in place Be prepared to respond Have elements in place before hand Contractors ready to respond Corporate support Equipment standing by If possible take pre-emptive actions 21
23 The Plan in Action RECOVERY: YOU are the driving force Evaluate the situation and develop your onsite plan - Pursue necessary permits (i.e. access, repairs) Work with your available corporate entities Keep everyone informed Manage the project Open the doors and welcome the guests 22
24 The Plan in Action RESOURCES: Federal Emergency Management Agency (FEMA) Dept of Homeland Security American Red Cross Restaurant Facilities Manager Association (RFMA) International Facility Management Association (IFMA) 23
25 The Plan in Action REVIEW: Our Mantra Goals of Disaster Management Four Phases of Disaster Management Plan Development Risk Management Mitigation Response Recovery 24
26 Planning Questions 25
27
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