COMMERCIAL RESTORATION HELPING CLIENTS IN THEIR TIME OF NEED

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1 COMMERCIAL RESTORATION HELPING CLIENTS IN THEIR TIME OF NEED

2 Emergency Response Planning SPECIALIZED IN COMMERCIAL PROPERTY We will work alongside you to create an Emergency Response Program (ERP) for your unique property. Having a plan in place gives our team the information we need to operate more efficiently once a disaster strikes, saving time and money. By putting an ERP into place, Cousino Restoration will be there for you before, during and after the loss providing above and beyond service to: How An ERP Can Help You Gather advanced knowledge on your property before a disaster can happen. Mitigate damage quickly and correctly during the restoration process. Meet with you after restoration is completed so you understand what actions were taken and why. This plan allows us to gather advanced knowledge on your property before disaster strikes so we can respond quickly and take immediate action in restoring the property faster, thus saving you costs, headaches, and protecting you from downstream liability. Having an ERP in place also guarantees you priority response in the event of an area wide weather related disaster. Not having a plan in place could mean increased severity of damage, higher costs, completion delays, secondary damage and unhappy occupants or lost tenants, and most importantly, lost revenue. Don t wait for disaster to strike. Our simple to use App allows us to provide you with quicker response with your pre-loaded facility and contact information. Respond To Emergencies Faster With Cousino Restoration s Emergency Response App Other App features allow you to: Request Emergency assistance utilizing your mobile device. Share photos of the damage. Locate Cousino Restoration office s near you. Test your emergency preparedness. Review our extensive list of services and market expertise. See Expert Insights on how to protect your home or business from common types of disasters. THE AREA S TRUSTED PROVIDER IN DISASTER RECOVERY Cousino Restoration has been a leader in providing water, fire, storm and construction recovery for commercial facilities and residential homes for over 45 years. We provide you with the reliable response capabilities to handle your disaster services. Cousino Restoration has a proven track record of superior response and unmatched resources, making us the contractor of choice for the damages to your business or home. Our staff is fully dedicated to first-class customer service and professionalism on every job. Serving all of Northwest Ohio and Southeast Michigan, our response teams are fully-trained and ready to accommodate all of your emergency needs. We take pride in the fast, courteous, and effective service we provide.

3 COMMERCIAL RESTORATION IN NORTHWEST OHIO AND SOUTHEAST MICHIGAN Has your business suffered damage from a storm, flood, fire, or other disaster? Contact Cousino Restoration for the highest quality commercial restoration services in Northwest Ohio and Southeast Michigan. For over 45 years, businesses have relied on us to get them back to work faster after a weather disaster, fire, flood, or microbial interruption. Unlike many of our competitors, we own all of our equipment and employ a full-time team of over 100 disaster response professionals. While the bad news may be that you've experienced damage to your property, the good news is: you don't have to deal with it alone. We are proud to employ only the highest quality professionals with superior skills and certifications. Our teams are fully insured, licensed, and are registered to do business in Ohio and Michigan. With more than 20,000 structures restored, you can rest assured you and your property are in good hands with Cousino Restoration. We pride ourselves on personal and professional service! We ve built a reputation for fast and efficient management of insurance claims from contents inventory, drying, and board-up to reconstruction. Cousino Restoration provides round the clock emergency response. We ll secure your property and help prevent and minimize any additional loss. Our extensive services include: Fire and Smoke Damage Restoration Water Extraction and Restoration Storm and Wind Damage Restoration Mold Remediation and Decontamination Biohazard and Hazardous Material Clean-up Terminal Cleaning and Outbreak Control Vandalism, Trauma and Crime Scene Clean up Contents Restoration and Storage Emergency Response Board-up Shoring and Barrier Erection Reconstruction and Remodeling National Catastrophe Response Pre-Disaster Planning and Site Survey COMMERCIAL FIRE DAMAGE Fire and subsequent smoke damage can cause devastating losses to you and your business. When a fire strikes your commercial business, you need to contact the experts. We provide fast, effective and efficient response to your fire damage emergency. When it comes disaster restoration services, Cousino Restoration is one of the most experienced, most trusted names in the Northwest Ohio and Southeast Michigan area. All emergency response calls result in a technician on site within two hours. When disaster strikes, you want the support of a company you can trust to assure that your restoration project reflects not only extremely high quality, but also meets your highest expectations. Our first goal is always to minimize the fire and smoke damage and to restore your business property to its pre-loss condition as quickly as possible. From the moment a call reaches us on our 24 hour emergency hot line, the full resources of Cousino Restoration are focused on one goal helping you recover from this business disaster as fast as possible. Our restoration and construction group begins by immediately working on any time-sensitive damage prevention and recovery. Next, our restoration and construction group leaders plan out your recovery process, so everyone knows their role and not a second is wasted. Then, we work with your insurance carrier to determine the extent of the damage and which procedures are covered under your plan. We then quickly begin working on repairing structural damage, water mitigation, sanitation, cleaning, and odor removal. EMERGENCY RESPONSE

4 COMMERCIAL & INDUSTRIAL WATER MITIGATION Water damage can cripple a business. Like all unwanted water intrusions, commercial and industrial water/flooding incidents require a rapid response to minimize damage to the structure and contents. Our dedicated, knowledgeable technicians are equipped with everything needed to assess and mitigate even the most severe water intrusion, from moisture meters and infrared cameras to pinpoint water damage locations, to mitigation equipment including air movers, dehumidifiers, high-level disinfection/ decontamination units and air scrubbers to dry out and return the building to normal as soon as possible. Cousino Restoration offers 24 hour emergency services every day of the year to keep your business running. We proudly and diligently follow the IICRC (Institute of Cleaning and Restoration Certification) guidelines to ensure safe, effective water damage mitigation, because we know that improper water mitigation can result in more costly and dangerous problems, including mold, poor indoor air quality and potential health problems to building occupants. Cousino Restoration professionals have the training, experience and equipment to manage all types of water and flood damage. No matter how large water emergency or relatively small water event, we are available to respond ASAP to quickly mitigate the damages and manage the restoration process. Acting fast can mean the difference between a few days of lost revenue, or having to shut down your business completely. If you have questions about our commercial emergency water restoration process, or need immediate help, call us today! STORM DAMAGE Cousino Restoration is a long-time leader in professional storm and flood repair. We provide everything from immediate onsite cleanup to major repairs. Our specialists handle water extraction, debris cleanup, waste disposal, furniture and content restoration, and mold remediation. We know it s essential to begin cleaning and repairing storm damage as soon as possible. However, the first priority must be safety. This includes evaluating the safety of the structure itself. Industrial equipment, machinery, and related materials can create complications when it comes to emergency water removal and its aftermath. Our years of experience ensure we can conduct our restoration in a safe manner while also completing work in a timely fashion. If you manage any of these commercial properties, rest assured that Cousino Restoration will expertly handle your storm damage repair and water extraction: Healthcare facilities Schools, universities, and educational buildings Retail stores and restaurants in strip malls Main Street stores and restaurants Large apartment complexes Office buildings of varying size Unlike some storm damage repair companies, Cousino Restoration does it all. We are your one-stop Restoration Contractor! The insurance process for commercial storm damage can be extensive. Our team will work with your insurance adjuster and fill out all necessary paperwork. Like you, we want to make sure your claim is paid and your property is restored properly to resume normal business. Each day your employees can t come into work is a day you are losing money. Each week your business isn t producing or providing services is a week you re losing money. Working with an experienced partner like Cousino Restoration for storm damage cleanup, restoration, and repair helps you get your business back to normal as soon as possible. Don t risk a dangerous work environment for your employee s, call Cousino Restoration when disaster strikes. HELPING CLIENTS IN THEIR TIME OF NEED

5 MOLD REMEDIATION Mold grows from elevated moisture levels in as little as hours, and, unfortunately, once it starts to grow, it has to be removed in a controlled fashion. The only answer is mold remediation / removal. Cousino Restoration can provide fast and thorough mold remediation. Our service technicians can be on site within two hours equipped with all the necessary tools to complete the mold removal process quickly and accurately. Whether you are dealing with a large or small mold problem, when you call Cousino Restoration you can rest assured knowing that it will be handled correctly and that your home or business will be safe, healthy, and free of mold growth. We have extensive training and experience with mold remediation, and will efficiently handle the situation to limit any disruption to your daily life. If you have visible mold growth or suspect you may have a problem, give us a call today! VANDALISM & CRIME SCENE Blood, bodily fluids, chemicals and other hazardous materials require special handling and care to ensure the affected site and materials are properly cleaned and disinfected, and that the hazardous materials are disposed of properly. When faced with one of these situations it is always best to rely on a professional to cleanup the hazardous material and thoroughly remove any bloodborne and airborne pathogens or other hazardous materials and chemicals. Cousino Restoration specializes in biohazard cleanup and remediation, as well as trauma and crime scene cleanup. Our team is equipped with the most state-of-the-art equipment in the industry and utilizes the most effective decontaminants available to disinfect the entire site. We follow all industry guidelines to ensure the safe and complete removal of hazardous materials. We understand that it can be a difficult situation whenever you are in need of crime scene or trauma cleanup services. We are sensitive to your needs and what you are going through. Our team is here to help. We will cleanup and remove any trace of what has happened and will ensure your property is clean and healthy once again. We offer cleanup services for: Accidental death or serious injury Unattended death or suicide Mass casualty response Bio-hazard cleanup Blood, bodily fluids and feces Tear gas cleanup Vandalism Cousino Restoration is an experienced and skilled biohazard, crime scene, and trauma cleanup provider. We have extensive experience with these types of situations, and are here to help you with the cleanup process. For over 45 years, Cousino Restoration has been an advocate for commercial properties, homeowners and institutional facilities facing devastation and the overwhelming task of flood and fire damage restoration. Our expert technicians are licensed and certified and we diligently adhere to the guidelines set forth for our industry. Cousino Restoration is the trusted name for disaster cleanup in Northwest Ohio and Southeast Michigan. At Cousino Restoration, we restore property and peace of mind. EMERGENCY RESPONSE

6 YOUR EMERGENCY RESPONSE LEADER COMMERCIAL INSTITUTIONAL INDUSTRIAL RESIDENTIAL EMERGENCY RESPONSE PERRYSBURG: SANDUSKY: ANN ARBOR: LIMA: NAPOLEON: Eckel Rd. Perrysburg, Ohio Venice Rd. Sandusky, Ohio S. State Rd. Ann Arbor, MI Delphos Ave. Lima, Ohio North Perry St. Suite 1 Napoleon, OH 43545