SERVICES OVERVIEW Since 1947, the Donan name has been synonymous with integrity.

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1 SERVICES OVERVIEW Since 1947, the Donan name has been synonymous with integrity. Today, Donan is a full-service, world class, forensic investigation firm with offices throughout most of the United States. Our expert investigators utilize a rewind approach to research incidents, reconstruct events and reveal causes. Donan s mission is to consistently provide conclusive, unbiased and accurate forensic investigation services with the fastest turnaround time and best customer service in the industry. Professional Engineers and Registered Roofing Consultants reconstruct events to reveal causes. Areas of expertise include: civil, structural, mechanical and electrical engineering. Featuring over 300 years of combined fire investigation experience, our Certified Fire Investigators provide rapid response to and methodical investigation of residential, commercial and vehicle fire scenes. An expert team of Engineers investigates appliances and components at one of the nation s largest forensic laboratories. Reports include determination of failure mode and evaluation of subrogation potential. Specially trained, full-time Forensic Technicians perform on site investigations of residential, commercial and industrial HVAC units to determine the cause and extent of damage. For coverage information, visit donan.com and click Coverage & Professionals.

2 When faced with the daunting task of choosing a forensic consultant to perform an engineering investigation, it is paramount to choose a company with highly skilled forensic experts, with experience across a wide array of disciplines. A company such as Donan, which has experienced, licensed professionals in the areas of civil, structural, mechanical and electrical engineering are available for your investigation. CIVIL & STRUCTURAL Bridge Failures Foundation Failures Basement Wall Failures Commercial Roofing Investigations Geotechnical Issues Retaining Wall Failures Steel Frame Construction Failures Truss Failures Earthquake and Blasting Damage Water Infiltration and Mold Wood Frame Construction FIXED-PRICE ROOFING INVESTIGATIONS For clients trying to determine if a residential asphalt-shingle roof has sustained wind and/or hail damage, Donan offers Fixed-Price Roofing Investigations. Performed by experienced Donan professionals, these investigations allow clients To Be Sure SM about what happened at a property and the price of finding out. THE SPECIFICS In order to qualify for a Fixed-Price Roofing Investigation the property must be a single-family dwelling no more than two stories high with a walkable asphalt-shingle roof.* Each project includes: The services of a Professional Engineer and/or Registered Roofing Consultant with at least 5 years of experience Thorough inspection of the subject loss, including outbuildings A 2-3 page short-form report Up to one hour (45 miles) of roundtrip travel** Up to 12 captioned photos Reports and photographs are delivered as a PDF download from the Donan Project Reporting Tool. Printed versions are available for a small additional charge. Need an EagleView report to include with your claim file? Just ask! If it s available, we ll include it MECHANICAL Vehicles Machinery Heavy Equipment ELECTRICAL Fire Causation Lightning Damage Low and High Voltage Damage ROOFING INVESTIGATION Residential Wind/Hail Fixed Price (see right) free of charge. $750 Fixed Price Roofing Investigation *Exclusions: Condominiums, apartment buildings and commercial properties. Any and all non-asphalt roof materials. High or steep roofs. Contractor or attorney involvement at the inspection-at Donan s discretion. For coverage information, visit donan.com and click Locations. **Additional travel is billed at standard time and mileage rates.

3 The investigation of the origin and cause of a fire or explosion is often intricate, complicated and best left in the hands of an experienced industry expert. Donan employs Certified Fire Investigators throughout our footprint. These investigators possess a wide variety of specialized knowledge and skills that enhances their capabilities. With over 300 years of combined fire investigation experience, they are able to complete your assignment in a timely and cost-effective manner, with the highest level of certainty and professionalism. COMMERCIAL & RESIDENTIAL FIRES VEHICLE & EQUIPMENT FIRES The differences between residential and commercial structure fires can be like night and day. This is why Donan only employs industry leading investigators capable of handling the wide array of different fire scene possibilities and dealing with the many special considerations that must be given when determining the origin and cause of each type of structural fire. They are also thoroughly equipped to handle cases in which burn patterns can appear to be something quite different than what would typically be expected with regard to the size and location of the fire. Our investigators come with the level of experience required to determine the facts needed, regardless of the amount of evidence remaining. Donan s team of professional fire investigators have the industry leading skills needed to investigate the origin and cause of vehicle fires on makes and models of all sizes. From investigating a tractor-trailer fire all the way down to a motorcycle fire, we will provide the answers to all of your tough questions. We pride ourselves on being able to offer accurate, unbiased findings on each investigation we perform. Successful fire/explosion investigations can be of enormous value. Donan understands that, which is why we provide our clients with greater accuracy, higher consistency and a faster turnaround time than anybody else in the industry. For coverage information, visit donan.com and click Locations.

4 Donan operates one of the forensic industry s largest laboratories specifically dedicated to investigate the origin and cause of product failures. Our lab is located in Louisville, KY., and provides nationwide investigative services utilizing a fixed price mail in program. Regardless of our client s location or the location of the loss, we have the ability to provide experienced forensic investigation of a wide array of appliances, plumbing components, fire damaged items, tools, vehicles, electronics and parts to determine the mode of failure. We deliver expert conclusions to our clients questions so they are aware of possible subrogation opportunities. Some of the more common failures we investigate include: Kitchen Products Valves Extension Cords/Surge Protectors Water Filters HVAC Units Supply Lines Power Strips Garbage Disposals Sump Pumps Water Heaters Clothes Washers & Dryers Dishwashers Ranges Refrigerators Hoses Ship Evidence to: 2101 Production Drive Louisville, KY 40299

5 Donan s full-time Forensic Technicians are trained and certified using a program developed by mechanical and electrical engineers to diagnose the cause of failure in heating and cooling systems. Our technicians have the expertise and equipment to investigate units in residential, commercial and industrial environments. When destructive testing is required for accurate diagnosis, we can often perform the testing on-site and deliver a conclusive report quickly. SYSTEMS Chilled Water Systems Boilers Roof Top Units (RTUs) Commercial Refrigeration Geothermal Systems Heat Pumps Energy Management Systems PERILS Hail Freezing Wear and Tear Mechanical Failure Lightning/Power Surge Improper Installation Windborne Objects Flooding Vandalism FIXED-PRICE INVESTIGATIONS Individual HVAC claims may not seem significant, but over time those loss costs add up. Fortunately, Donan offers field investigations of residential and light commercial HVAC units* at reasonable fixed prices. And you ll get answers quickly; reports are delivered to your inbox within 24 hours of the site visit! THE SPECIFICS Each Fixed-Price Investigation includes: The services of a trained and certified Forensic Technician On-site investigation of a single HVAC unit* A conclusive report indicating cause of failure A cost estimate to repair or replace Two hours (90 miles) of roundtrip travel from the nearest enabled office** Reports and photographs are delivered via within 24 hours of the site visit; they are also available as a PDF download from the Donan Project Reporting Tool. $600 HVAC Investigation Investigation of a number of residential or light commercial* systems located on grade for a variety of perils; see left for full capabilities. $700 HVAC Investigation with Destructive Testing All reports indicate which component failed, the cause of failure and a cost estimate for repair or replacement. They are peer reviewed for technical accuracy and delivered to your inbox within three business days of the site visit. Fixed-Price Investigation reports, see right for details, are guaranteed within 24 hours of the site visit. NEW! Contractor Estimate Reviews provide an expert evaluation of the reported cause of failure and repair/replacement recommendations in contractor reports. Available In: Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Virginia, & West Virginia This two-hour process is necessary to accurately determine cause of failure in approximately one third of investigations. Signed permission from the property owner is obtained prior to testing. $600 HVAC Hail Investigation Testing is performed to determine if bent condenser fins are affecting the efficiency/capacity of the system and whether the unit can be repaired. *Units under 5 tons. **Additional travel will be billed at the standard hourly rate for Forensic Technicians ($95/hr); additional mileage will be billed at the IRS rate. There is a $250 surcharge per project in Oklahoma. For coverage information, including HVAC Forensics offices, visit donan.com.