STARS Portal. Catena Ashton/ Amy Palmer

Transcription

1 STARS Portal Catena Ashton/ Amy Palmer

2 STARS Portal- Overview STARS shops will have the ability to retrieve information on claims for which they have assignments via a web portal. The following information will be available: Payments made. Deductible Assignment date Estimates received Coverage Rental coverage (if rental coverage is available) Rental Reservation (if a rental reservation is created) The STARS Portal site URL is: 2

3 Retrieve Vehicle Details Page The Retrieve Vehicle page is where the user enters the search criteria. The following information is required for a search: 1. PSP Number 2. Member Number 3. Loss Details- loss report number or loss date. 4. Security Check 5. Acknowledgement of the USAA End User Agreement. 3

4 Vehicle Details The Vehicle Details page displays the claims information that corresponds with the search criteria. The first section displays the search criteria entered by the user. 4

5 Vehicle Details-Vehicle Information The Vehicle Information section displays the following information: 1. Year, Make and Model of the vehicle 2. Type of vehicle- Insured vs. Claimant 3. Vin number- This information is displayed only if available 5

6 Vehicle Details-Assignment Date The Assignment Date section displays the date in which USAA created the appraisal assignment. 6

7 Assignment Date Stars Portal Auto Loss Report 7

8 Vehicle Details-Coverage and Deductible The Coverage and Deductible section displays the coverage and deductible that is applicable for the vehicle. Coverage- The coverage that USAA has opened and associated to pay for the damages to the vehicle. If the coverage has not been opened in the loss this section will not display. Deductible- The portion of the claim in which the customer is responsible for paying. This section will only display for Insured Vehicles. The Deductible section can display the following: 1. A numeric amount (ex. 200)- This is the amount the customer is responsible for paying. 2. Waived - There is a deductible and it will be paid by USAA. 3. Not applicable - There is not a deductible for this coverage. 8

9 Coverage and Deductible Stars Portal Auto Loss Report 9

10 Vehicle Details-Rental Coverage and Reservation The Rental Coverage and Reservation section displays information regarding rental for the vehicle. Rental Coverage- This indicates whether the customer has rental reimbursement coverage on their policy for this loss. This section will only display for Insured Vehicles. Rental Reservation- This indicates whether a rental reservation has been created for the customer with a USAA vendor. 10

11 Rental Coverage Stars Portal Auto Loss Report 11

12 Active Rental Assignment Stars Portal Auto Loss Report 12

13 Vehicle Details-Estimates This Estimate section displays the all of the estimates sent in by the user that have been received. You will only be able to see estimates that meet all of the following criteria: 1. The estimate was written by user. 2. The estimate was uploaded and successfully received by USAA. 3. The estimate has passed the USAA audit system. 13

14 Estimate Section Stars Portal Auto Loss Report 14

15 Vehicle Details-Payments The Payment section displays the all payments issued for vehicle damage. Issued- The date the payment was issued or will be issued. Amount- The amount of the payment issued. Status- The status of the payment. There are several types of status. The user can get a list of the various status types by clicking on the word Status. Paid to You- This indicates whether you are listed as a payee on the payment issued. There may be additional payees and the check may not have been mailed to you. 15

16 Payment Section Stars Portal Auto Loss Report 16

17 Vehicle Details- View Another The View Another will take the user back to search page to perform another search. 17

18 STARS Portal- Wrap Up The portal should be the STARS shop first source to obtain claims information for a loss. If the shop can not find the information or has additional questions regarding to the loss that the portal can not answer, the user can contact USAA. Contact the PDS for any questions regarding payments. Contact the USAA File Handler ( ) for any additional questions not involving payments. 18

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