MYCIGNA & HSA BANK CUSTOMER PORTAL. Health Savings Account

Transcription

1 MYCIGNA & HSA BANK CUSTOMER PORTAL Health Savings Account 1

2 Agenda mycigna.com Review My Coverage / HSA Manage Claims & Balances Balance & Account Transactions HSA Bank Customer Portal (via mycigna) Home Make HSA Transaction myhealth Portfolio Accounts Tools & Support Statements & Notifications Profile 2

3 mycigna Review My Coverage / Health Savings Account (HSA) Log in to mycigna.com On the homepage, click on Review My Coverage in the top navigation bar Next, click on Health Savings Account (HSA) in the dropdown menu 3

4 mycigna Review My Coverage / Health Savings Account (HSA) Once on the Health Savings Account page you can: View your cash and investment account (if you have one) balance Access your HSA at HSA Bank via the link under Account Balance View details on how to use your HSA Find educational materials like the HSA User Guide, videos and a detailed FAQ 4

5 mycigna Manage Claims & Balances Under the Manage Claims & Balances tab there are more areas where you can view your HSA balances and recent transactions. 5

6 mycigna Manage Claims & Balances Visit the Manage Claims & Balances page to view: Account balances Deductible tracker Recent account activity Recent claims information Pay Bills Now 6

7 mycigna Balances & Account Transactions Click on Balances & Account Transactions under the Manage Claims & Balances tab to: Easily view your HSA balances View your recent HSA transactions. You can sort by contributions, withdrawals or date range Click on the link to Visit your HSA bank to manage your account to go over to the HSA Bank portal 7

8 HSA Bank Customer Portal - Home By clicking on the Visit your HSA bank link on mycigna.com you will go to your HSA Bank portal On the portal you can not only view your balances and transactions, but also: Pay a bill Order additional debit cards Open an investment account* Add a beneficiary to your account Link your Cigna medical claims to your HSA and elect AutoPay Transfer funds from/to your HSA from/to a personal account And more! There are three I Want To action items found on this page: Make HSA Transaction to pay a bill or reimburse yourself Manage Investments Manage My Expenses * You must meet the minimum cash account threshold to open an investment account (typically $2,000) 8

9 HSA Bank Customer Portal Make HSA Transaction After clicking on Make HSA Transaction, you will be taken to the below screen. This screen allows you to pay a healthcare bill, send a payment to yourself to reimburse yourself for expenses you paid for with personal funds or transfer funds into your HSA from a personal account. Note: In order to transfer funds to or from your HSA, you must first have added your personal bank account information using the Profile tab. 9

10 HSA Bank Customer Portal Make HSA Transaction Pay a Bill After clicking on Make HSA Transaction, you will be taken to this screen. Here, first select which account you want to transfer money from Then select Someone Else When sending a payment to someone else such as a doctor or dentist, select from an existing Payee or add a new Payee and complete the billing information Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel Cigna 10

11 HSA Bank Customer Portal Make HSA Transaction Pay a Bill After you select the payment schedule, you can enter the additional details for the payment such as: Amount What type of expense Who the expense was for Click the Next Button Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel Cigna 11

12 HSA Bank Customer Portal Make HSA Transaction Pay Yourself Here, first select which account you want to send the payment from Then select Personal Checking to send an electronic payment to yourself* or Me (Check) to send a paper check to yourself Next, indicate if the payment is a one-time or recurring (schedule) payment *You must first add your personal bank account information into the portal via the Profile tab and then Banking/Cards. 12

13 HSA Bank Customer Portal Make HSA Transaction Pay Yourself After you select the payment schedule, you can enter additional details such as: Amount What type of expense Who the expense was for Click the Next button 13

14 HSA Bank Customer Portal Make HSA Transaction Contribute to your HSA After clicking on Make HSA Transaction, you will be taken to this screen. Here, first select which account you want to transfer money from* Then select My HSA Next, indicate if the payment is a one-time or recurring (schedule) payment *You must first add your personal bank account information into the portal via the Profile tab and then Banking/Cards. Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel Cigna 14

15 HSA Bank Customer Portal Make HSA Transaction Contribute to your HSA After you select the payment schedule, enter the amount you d like to transfer from your personal account to your HSA Click the Next button 15

16 HSA Bank Customer Portal Make HSA Transaction Finally, confirm the information is correct and submit, cancel, or save for later 16

17 HSA Bank Customer Portal myhealth Portfolio Link Health Care Claims (AutoPay) Initial Selection Under the myhealth Portfolio tab you can: Link your Cigna medical claims to your HSA to initiate the AutoPay feature. The first time you select this feature, click on the Link Health Care Claims box on the top left of the screen. See the next page for next steps 17

18 HSA Bank Customer Portal myhealth Portfolio Link Healthcare Claims AutoPay Settings From the myhealth Portfolio tab click on Link Healthcare Claims & Manage Payment Options to update your settings at any time At the next screen, link your Cigna medical claims to your HSA if setting up AutoPay for the first time, or update your settings as desired Elect whether to allow your HSA to pay all claims automatically (if funds are available to pay the entire claim) Or elect to choose which claims to pay using HSA funds Access this screen any time you d like to change your settings 18

19 HSA Bank Customer Portal myhealth Portfolio Under the myhealth Portfolio tab you can: Review and update your AutoPay settings View your Cigna medical claims (if linked to your HSA) and check the status of payment Pay expenses that you manually enter Upload copies of receipts to store with your expenses Keep track of all expenses you ve incurred, even if you didn t use your HSA to pay for those expenses. 19

20 HSA Bank Customer Portal myhealth Portfolio To view additional information about an expense, click on the row for that expense This allows you to see additional details such as: Type of expense Date of service Mark the expense as paid if you ve paid for the expense with personal funds Add a receipt to store with the expense 20

21 HSA Bank Customer Portal Account Summary From the Accounts tab you can view your account summary and activity You can also open an investment account or manage your investment account* once opened The Account Summary page will indicate the current balance in your HSA cash account and investment account (if applicable). * You must meet the minimum cash account threshold to open an investment account (typically $2,000) 21

22 HSA Bank Customer Portal Account Activity Under the Account Activity tab, you can view all of your account activity such as contributions and withdrawals For each transaction it will show the date, type of transaction and amount Click on the transaction row to expand the box which will display additional details such as the : Type of expense (Medical, Dental, Rx) Address information for payments sent Dates of payments 22

23 HSA Bank Customer Portal - Investments Once you reach the minimum cash balance threshold for your account - typically $2,000 - you are eligible to open an investment account* Here you can view investment options, transfer money into a wide range of mutual fund options and/or open a TD Ameritrade brokerage account all through your Cigna HSA Once you open your investment account you can also indicate your initial transfer amount, as well as any future transfers either as a one-time or recurring transfer** * Opening an investment account is optional to you and that funds held in an investment account are not FDIC insured ** Funds in your investment account cannot be used to pay your expenses, you would need to transfer funds back into your HSA cash account if you needed to use them to pay your expenses. 23

24 HSA Bank Customer Portal Tools & Support On the Tools & Support tab you will find a number of forms and educational tools you can access such as: A beneficiary election form Links to information about your fee schedule Links to information about investment options 24

25 HSA Bank Customer Portal Statements & Notifications On the Statements & Notifications tab you can access your monthly account statements and your tax statements You can also update your notification preferences and elect to receive s when: A contribution was received Your balance is below a certain amount A payment has been made from your account 25

26 HSA Bank Customer Portal Statement & Notifications When you are on the Statements and Notifications tab you can update your notification preferences 26

27 HSA Bank Customer Portal Profile Summary Within the Profile tab there is a Summary page and a Banking/Cards page On the Summary page you can add: Beneficiaries Authorized signers to your account 27

28 HSA Bank Customer Portal Profile Banking/Cards Within the Banking/Cards page you can: Add/update your personal bank account information* Order additional debit cards (fees may apply) Order checks (fees apply) * Remember, this step is needed in order to transfer money to or from your HSA to or from a personal account. 28

29 All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company and Connecticut General Life Insurance Company. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All models are used for illustrative purposes only. XXXXXX 08/ Cigna. Some content provided under license.