eclaims - Overview FOR THE FOLLOWING CLAIMS: DENTAL OPTICAL CLINIC HEALTH SCREENING SPECIALIST PEDIATRICIAN MATERNITY
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2 eclaims - Overview FOR THE FOLLOWING CLAIMS: DENTAL OPTICAL CLINIC HEALTH SCREENING SPECIALIST PEDIATRICIAN MATERNITY Member submit reimbursement claims via My AIA portal / app Member upload supporting documents* via My AIA portal / app AIA assess the claims AIA credit payment to member s bank account once approved *Original receipts will need to be kept for 7 years.
3 eclaims - Overview FOR HOSPITAL CLAIMS*: HOSPITALIZATION PRE / POST HOSPITALIZATION Member submit reimbursement claims via My AIA portal Member upload supporting documents via My AIA portal (optional) Member sends original documents to AIA* Upon receiving the original documents, AIA shall assess the claim AIA credit payment to member s bank account once approved * Physical documents are mandatory in compliance with the Hospital & Surgical Insurance / Takaful Guideline (HSI) joint issued by LIAM (Life Insurance Association of Malaysia), PIAM (Persatuan Insuran Am Malaysia), MTA (Malaysian Takaful Association) Technical Committee. Original receipts will need to be kept for 7 years.
4 eclaims SUBMISSION GUIDE
5 0 INTRODUCTION When a customer wants to submit their claims electronically, all they have to do is follow the steps explained in the slides below. 4
6 0 PAGE FLOW The page flow describes the customer s user journey. 0 0 AIA Homepage 0 Personal Claims Claim Submission Step Claim Submission Step page is displayed. Customers land on their. Customers can choose to view their employee claims. Customers have an overview on their employee claims and submit their claim Customer are required to select their claim form Customer are required to fill in claim details 5
7 0 PAGE FLOW The page flow describes the customer s user journey. Claim Submission Step 0 AIA Homepage Customer are required to upload their claim documents Claim submission Step 4 Customer are required to review their claim and claim submission completed 6
8 STEP-BY-STEP GUIDE 0 0 Claim Submission Step Claim Submission Step. Enter User ID Enter password Click 7
9 STEP-BY-STEP GUIDE 0 0 Claim Submission Step Claim Submission Step. Click on My Claims 8
10 STEP-BY-STEP GUIDE 0 0 Claim Submission Step Claim Submission Step. Click 9
11 STEP-BY-STEP GUIDE 0 0 Claim Submission Step Claim Submission Step 4. Click Submit New Claim 0
12 STEP-BY-STEP GUIDE 0 0 Claim Submission Step Claim Submission Step 5. Select Your Claim Form Enter Date of Visit Select Claimant Name Select Type of Claim Select company Tick the box Click Next 5 6
13 STEP-BY-STEP GUIDE 0 0 Claim Submission Step Claim Submission Step 6. Fill In Your Claim Details Select Provider Select Reason for visit Enter Claim Amount 4 5 Select Bank Enter Bank Account Number Enter Address Click Next 7
14 STEP-BY-STEP GUIDE 0 0 Claim Submission Step Claim Submission Step 7. Upload Your Documents Click Select Files to upload document Tick the Box Click Next
15 STEP-BY-STEP GUIDE 0 0 Claim Submission Step Claim Submission Step 8. Review & Complete Your Claim Click Submit Click Done to complete your Claim Submission 4
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