Aon Risk Management. Aon Risk Management (Pty) Ltd. Risk. Reinsurance. Human Resources. Enterprise-wide Risk Management. Project Risk Appraisals

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1 Aon Risk Management (Pty) Ltd. Aon Risk Management Enterprise-wide Risk Management Project Risk Appraisals Business Continuity Management Asset Valuations for Plant and Machinery, Land and Building, Financial / Mergers and Acquisitions and Insurance purposes Continous Risk Improvement / Engineering and Fire Risk Surveys Risk. Reinsurance. Human Resources.

2 Aon Risk Management We are a value based organisation with values such Aon Risk Managementi (Pty) Ltd. (ARM), is a corporate risk and Innovation. We apply these in every aspect of management consulting firm in Botswana, offering valuation and risk management consultancy services. Its sister company, Aon Botswana (Pty) Ltd, is the largest provider of risk consultancy and insurance broking services in Botswana. Together, we are part of Aon plc, the leading global provider of risk management and human resources solutions with more than 72,000 colleagues worldwide across 600 offices, in over 120 countries. We unite to provide you with distinctive client value via innovative and effective risk management and workforce productivity as Trust, Openness, Commitment, Teamwork, Integrity what we do, at all levels of the organisation, whether we are dealing with our Clients, Suppliers, Stakeholders and/or Colleagues. Integrity is ARM s core value and the guiding principle for how we approach our work, business relationships, decisions and actions. Here at ARM, we live this value by following our Code of Conduct, doing what we say we are going to do and by always conducting our solutions. business according to the highest ethical and legal In 2003, ARM was set up as an IFSC (International Financial freedom to try new things. Creativity enables us to standards. The ARM culture values creativity and the Services Centre) company to serve as a regional and international resource to various business sectors, specialising in offering asset valuation and risk management services. As such, its consultants provide risk advice, assurance and consulting services to existing and prospective clients throughout the region. These services include, but are not limited to: Asset Valuations, Enterprise Risk Management, Underwriting Surveys, Project Risk Management, Contract Risk Management, Programme Risk Assessments, Fire Risk Surveys, Issue Based Risk Assessments, Project Risk Appraisals, Risk Management Training, and solve problems for clients that others cannot. The ARM culture values continuous learning from formal programs, our work, our clients, and each other. Above all, the ARM culture values the highest principles, morals and ethics. There's only one way to do business, the right way. At ARM, the right way means demonstrating the highest levels of integrity in a highly principled, moral, and ethical manner. In addition our core values are: delivering distinctive Business Continuity Plans / Disaster Recovery Plans. client value, always maintaining a client focus, quality Our Vision and Mission is to offer high quality risk control and unique needs of different clients and bring together top valuation consulting which directly impacts positively on meeting international standards as well as on the insurability of our clients. Spin offs of our services which are often more tangible to our clients are that our services help to protect life (safety), equipment/plant (material damage), give a professional asset value and the bottom line (productivity). We listen harder to our clients so that our services compliment in-house resources and provide assurance to senior management. ARM offers a very high level of practical experience, know-how, contacts, and confidentiality. Clients must know that working with ARM is a more professional, less risky way of reducing their total cost of risk and managing their assets. and professional independence. We recognise the professionals specialising in process and industry. Actively listening to our clients and working with them in partnership enables us to develop solutions that work seamlessly with their business. This approach has helped us uncover risks and discover opportunities to make client s businesses more successful, now and into the future. Through our new tagline, Empower Results, we strive to push past limits towards new possibilities and unseen opportunities. It is solving real challenges that affect real people. In and out of the office we at ARM dedicate numerous hours to help communities rebuild, 2014 Global Service Day grow and prosper. Our success is more heart-warming when it is shared. Empowering economic and human possibility underscores Aon s and ARM s long-standing commitment to global citizenship.

3 ARM is dedicated to empowering economic and human possibility, not only through our service to clients, but also through our firm-wide commitment to strengthen the communities where we operate. Every year ARM holds an annual Global Service Day to empower people and strengthen communities at risk. Our corporate citizenship means going the extra step and contributing to society beyond what you do in your everyday course of business and the ARM s Global Service Day is the embodiment of that philosophy. Company Ownership ARM is wholly owned by Aon Holdings Botswana (Pty) Ltd. Aon Holdings Botswana is owned by Aon Holdings Bv, based in Netherlands, which in turn is owned by Aon Plc, based in London, United Kingdom. Aon Holdings Botswana owns both Aon Botswana and (Aon) ARM and has both local and international shareholding. Pink Morning Cancer Association of Botswana & Aon Aon has been operating in Botswana since 1975, and until 2001 was known as Associated Insurance Brokers (AIB). ARM services were offered under Aon until a decision was made in 2002 to create a new company to offer the Risk Management services to Pan Africa. In 2003 ARM was formed and became a Founding member of IFSC. Aon Global Service DayMochudi Resource Centre for the Blind Project Aon Global Service DayLeboshoshale project Aon Plc Aon Family Fun DayKids from Sojwe Aon Holdings BV 100% Aon Holdings Botswana Employee Share Ownership Plan Trust Synopsis 100% 4.72% 1.4% Aon Botswana 93.88% Aon Risk Management

4 Suite of Services Our service includes but is not limited to the following: 1. Continous Risk Improvement (CRI) / Engineering and Fire Risk Surveys Our risk engineers undertake annual as well as adhoc assessments of processes and plants to identify a wide spectrum of risks, pre-and post-loss property solutions (including identification of machinery breakdown related risks). Together with in-house resources, develop risk improvement plans which are jointly monitored until the risk has been eliminated or sufficiently mitigated. Clients are encouraged to incorporate such risk improvement recommendations into their Maintenance Planning Programmes. Project Risk Appraisals Enterprise-wide Risk Management insurance purposes i.e. to avoid being penalised (during a loss) for under-insurance or pay unnecessarily high premiums for over-insurance. 3. Project Risk Appraisals It is by far more cost effective to engineer out potential risks before (at conceptual phase) and during (project life-cycle) than to retro-fit (post construction). Our risk engineers have the requisite project management skills to work with the client s team to identify and engineer out potential risks. 4. Enterprise-wide Risk Management (EWRM) - We aim to ensure that clients get maximum value from risk management by way of turning risk into opportunity as well as making decisions that support overall corporate strategy. That can only be achieved through a holistic Enterprise Wide Risk Management (ERM) process where risks (strategic, operational, financial, legal and compliance, safety, health, environmental or SHE and reputational) are continuously identified, linked to core processes and business objectives, communicated from the bottom to top management and vice versa. Business Continuity Management Continous Risk Improvement / Engineering and Fire Risk Surveys 5. Business Continuity Management (BCM) Asset Valuations for Plant and Machinery, Land and Building, Financial / Mergers and Acquisitions and Insurance purposes 2.Asset Valuations for Plant and Machinery, Land and Building, Financial / Mergers and Acquisitions (IFRS16) and Insurance purposes Our engineer s un-parallel and multi-skills have enabled ARM to successfully diversify into the asset valuation arena. Many clients (locally and internationally) have and continue to benefit from this service whose primary purpose is to ensure that clients have adequate and accurate values a pre-requisite to change of ownership / shareholding, mergers and acquisitions as well as for A3 - in -1 solution that includes the development of Emergency / Crisis Management Plans (EP), Disaster Recovery Plans (DRP) and Business Continuity Plans (BCP) collectively referred to as Business Continuity Management (BCM). The BCM, which is a collection of strategies, policies, systems, processes and programs, is designed to assist an entity respond and most importantly, recover as quickly as practicably possible from a disruptive event. NB: The resilience, derived from a BCM, is the capability that assists in preventing, preparing for, responding to, managing and recovering from the adverse impacts of an unwanted event.

5 Aon Botswana (Pty) Ltd. Aon Botswana has two main divisions- Aon Risk Solutions and Aon Hewitt. Aon Risk Solutions Our Aon Risk Solutions (short-term insurance division) is structured into units. Mining, Energy & Construction Corporate and Parastatal Public Sector Affinity Personal Lines Staff Schemes Each unit deals with small, medium or large enterprises ensuring that the attention each client receives is built around their own individual needs. Our client relationships are built through providing superior service and delivering practical and innovative solutions. Our services include but are not limited to the following: Assets All Risk Programmes Fire & Allied Perils Business Interruption Public Liability Professional Indemnity Crime Classes Worker s Compensation Group Personal Accident Construction and Erection All Risks Construction and Performance Bonds Aviation Hull, Liability, and Personal Accident Marine and Goods in Transit Motor Fleets Staff Motor Schemes Livestock Crops Tourism Political Risks Cyber Risks Directors & Officers Liability Medical Malpractice Bonds Our Personal Lines division deals with individuals, offering the following: Homeowners and Householders policies All Risks cover Private Motor vehicles Marine (speedboats, etc) Travel Insurance Personal Accident Aon Hewitt Aon Hewitt (long-term insurance division) is divided in to four distinct divisions: Pension Administration & Consulting Group Risk Benefits Financials Advisory Services Bancassurance. This division is closely supported by our Fund Accounting unit as we have over 150 distinct Occupational Pension Funds and institutional Group Risk Schemes and we are still growing. Our services include but are not limited to the following: Pension Consulting & Administration Group Life Assurance Occupational Disability Benefit Permanent Health Insurance Group Funeral Scheme Dread Disease benefit Interns and Temporary Workers Covers Health Care Services Individual & Joint Life Cover Critical Illness & Disability Cover International Medical Insurance Income Protection Education Planning for Children General Wealth Management Credit Life Cover Retrenchment Cover Mortgage Protection Pension Consulting & Administration Group Life Assurance Occupational Disability Benefit Permanent Health Insurance Group Funeral Scheme Dread Disease benefit Interns and Temporary Workers Covers Health Care Services Individual & Joint Life Cover

6 Critical Illness & Disability Cover International Medical Insurance Income Protection Education Planning for Children General Wealth Management Credit Life Cover Retrenchment Cover Mortgage Protection Contacts For your insurance and risk management needs, send us an to More information on Aon Risk Management can be found on Gaborone Aon House Plot Gaborone Business Park Showgrounds P. O. Box 624 Gaborone Botswana t f Francistown FNB House Plot /5 2nd Floor East Wing Blue Jacket Street P.O.Box 241 Francistown Botswana t f Risk. Reinsurance. Human Resources.

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