Agents Manual. Escape Self Contained Vans Now Available. Rates. Insurance Info. Operational Stuff. New Zealand

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1 New Zealand Escape Self Contained Vans Now Available Agents Manual Rates Insurance Info Operational Stuff August 2015 (with prices to 30 September 2018) wwwescaperentalsconz wwwhugorentalsconz

2 Who are we? We are 100% proudly Kiwi Escape Rentals Limited is a privately owned company We now operate over 200 campers in New Zealand and nearly 300 in the USA We have depots centrally located in Auckland (just 5 minutes walk from the city centre) and Christchurch (15 minutes walk from the city centre) Alternative drop off destinations such as Queenstown and Wellington may be available on request Escape Campervans are Qualmark assessed and certified (Qualmark is New Zealand s leading independent quality assurance agency) wwwescaperentalsconz 2

3 and what are we like? Proud and personable! Our staff love New Zealand and we love Escape who wouldn t? We use the services of 4 dedicated graffiti artists to paint our vehicles, including the winner of the 2008 World Graffiti Championship (Yes, there really is such a championship!) Our service levels are recognised as best in practice including our 24 hour Roadside Assistance programme We ve been profiled on various travel shows, including BBC, Lonely Planet and even An Idiot Abroad (love Karl Pilkington) Our passenger satisfaction ratings are superb! Escape Rentals is consistently among the highest ranking budget campervan on the independent website wwwrankersconz We are committed to surpassing our hirer s expectations! wwwescaperentalsconz 3

4 Our fleet So much more than a standard campervan, each Escape Campervan is a work of art! Over 200 individually flavoured designs created by our team of award winning artists We also have a great range of accessories for hire or purchase Refer to page 15 for details Storage wwwescaperentalsconz 4

5 New For Escape Certified Self-Contained Campervans New for 2015/16, Escape is pleased to announce that we have a range of selfcontained campervans available for hire These vans are certified self-contained which means they feature a chemical toilet and additional water storage tanks They are the same layout as all of our other Escape Campervans, but they are also amongst the newest of our fleet In New Zealand, self-contained campervans are able to park at additional campgrounds if they are certified as self-contained (which ours are) Realistically however, there s over 6,000 campgrounds throughout New Zealand, so whichever Escape van your client chooses, they will have plenty of camping options available As such, Escape does not recommend freedom camping when there are so many great camping spots out there Self-contained campervans are available for an additional $20 per day (Summer) or $29 per day (Winter) subject to availability wwwescaperentalsconz 5

6 Our prices! Prices are gross retail rates, in New Zealand Dollars and including GST of 15% Prices are indicative only For the most up-to-date prices, refer to: wwwescaperentalsconz Escape Rentals reserves the right to alter pricing without notice Prices include GST, standard daily insurance (excess applies but can be waived - refer insurance terms), unlimited kilometres, additional drivers Prices are calculated on a calendar-day basis (not 24 hours) Escape Rentals works closely with our travel-trade partners and will honour your % commission on any rate (even short term discounted/tactical promotions) Remember - Escape Rentals operates a No-Hidden-Costs policy wwwescaperentalsconz 6

7 More about our prices Here at Escape we re committed to our No Hidden Costs policy, so within the customer s daily rate we include: Standard (Option A) insurance Unlimited kilometres 24hr Roadside Assistance Up to 3 drivers (no extra charge) Linen Beach Chairs No road user charges with Escape Camping Booklet / Maps Escape Travel Guide hints & tips for travelling around New Zealand wwwescaperentalsconz 7

8 Hugo Campervans Escape also operates a small fleet of older, more basic campervans, ideal for those travelling on a budget Check out wwwhugorentalsconz A few things you need to know about Hugo before booking: Hugo vans are old very old with high mileage Hugo says: If Hugo van not up to standard, please lower standard They have been regularly serviced however and are still covered by our 24 Roadside assistance programme They are NOT Qualmark certified They feature a queen-sized bed, a kitchenette and a radio and that s about it There are next-to-no inclusions, so hirers have to bring their own equipment or they can hire it from us (kitchen packs, bedroom packs etc) They are cheap very cheap Hugo Campervans can be as low as $15 per day during winter and up to $69 per day during the peak of summer As such, they are an ideal alternative to buying a van (and the risks associated with that!) Hugo is ideal for that long hire over summer because your client get a cheap campervan and the peace of mind of 24 hour on-the-road support Insurance for Hugo is the same price and conditions as Escape Campervans Hugo commission to agents is capped at 10-15% Contact your Escape Representative to discuss wwwhugorentalsconz 8

9 Hugo Pricing wwwhugorentalsconz 9

10 Insurance Escape Campervans insurance is comprehensive, great value and easy to understand Standard insurance is included in the daily rate, so there really are no hidden costs However, hirers will be liable for any damage that may occur to the vehicle whilst it is on hire This is capped though and the maximum liability* is $3,000 Many of our hirers choose to take out excess waiver insurance which can reduce the maximum liability right down to nil (again, dependent on your age and the insurance option taken) Remember, this is completely optional Check out the three options within the table below and choose the one that is best for you Insurance Excess/Liability Option A Roll the Dice Bro! Option B Middle Ground Earth Option C No Worries Mate Benefits/ Risks: No reduction in liability You will be responsible for costs to a maximum of $3,000/$4000 (as per below) unless insurance is waived* Reduces your maximum liability to $1,500 (as per below) unless insurance is waived* Reduces your maximum liability to NIL (as per below) unless insurance is waived* Covers any windscreen damage & flat tyres too! Covers you whilst driving on unsealed/gravel roads Maximum Liability: (unless Insurance voided*) $3,000 *Unless vehicle damaged in Single Vehicle Incident - Single Vehicle Incident liability is $4,000 $1,500 *Unless vehicle damaged in Single Vehicle Incident - Single vehicle incident liability is $2,500 NIL ($0) Bond Retained by Escape, released post -hire $3,000/$4,000 Frozen on credit card and processed in the event of any Incident Fines additional $1,500 Frozen on credit card and processed in the event of any incident Fines additional - Manual Credit Card imprint only - Held for the purpose of fines incurred (plus admin fees) C O Age: 22+ $3,000 *Unless vehicle damaged in Single Vehicle Incident - Single Vehicle Incident liability is an additional $1,000 ($4,000 total) $2250 per day (to a maximum of $1,250) $30 per day (to a maximum of $1,250) S T Age: 18 to 21 $3,000 *Unless vehicle damaged in Single Vehicle Incident - Single vehicle incident liability is an additional $1,000 ($4,000 total) $25 per day (to a maximum of $1,250) $35 per day (to a maximum of $1,250) If the insurance excess waiver option is taken, it is valid for the first incident or accident only *The liability is capped but all insurance is waived if the vehicle is being driven in a manner which is outside the agreed terms of our contract eg Drunk driving, negligence leading to loss etc In such instances, the hirers can be held liable for all costs associated with any accident or loss Vehicle Roll Clause All insurance is waived/void if a van has been rolled in a single vehicle incident (side, roof or chassis damage) Ie Hirer is fully liable for all costs irrespective of insurance option taken if van has been rolled wwwescaperentalsconz 10

11 Important stuff! One way hires One way hires between our depots are permitted There is a one way hire fee of $300 which may be waived depending on the hire (length of hire, direction etc) so please contact us to find out more Pick up and drop off times: Our depots are open between 9am to 4pm Monday to Friday, 9am to 3pm Saturday and Sunday and 930am to 2pm on Public holidays After hours or drop offs may be possible subject to approval and there is a cost associated with this service ($125 - $175) We recommend our campervan drivers spend the first night in a hostel before collecting their vehicle, particularly after a long flight This is safer and this also limits any issues that may arise from late flights or missed connections Because of the time associated with grooming a vehicle for the next hire, Escape Rentals expects all drop-offs to be by 2:00pm on the day of return, or earlier We are open every day except Christmas Day and 01 January Auckland and Christchurch Depots Depot Location: Our Auckland and Christchurch depots are centrally located Depot addresses: Auckland: Christchurch: 61 The Strand, Parnell, Auckland Central 15 Kingsley Street, Sydenham, Christchurch Auckland Christchurch wwwescaperentalsconz 11

12 More important stuff! Wellington and Queenstown Depots Escape Rentals also operate remote depots in Wellington and Queenstown during our off peak season (approx April November) Use of these depots is subject to approval, availability and additional fees: $800 Additional fee for pick-ups or drop-offs in Wellington $900 Additional fee for pick-ups or drop-offs in Queenstown All of these fees may be waived or reduced subject to the timing or length of the hire Please contact us for more information Use of these depots are subject to availability Cancellations Once Escape Campers has confirmed a booking and the hirer has paid a deposit, that booking is subject to the following cancellation policy: If the reservation is cancelled more than 22 days before your scheduled pick up date, we will refund the deposit in full If the reservation is cancelled between 7 and 21 days before the scheduled pick up date, there will be a charge of $300 (loss of deposit) or 20% of the total hire cost, whichever is higher If the reservation is cancelled between 1 and 6 days before the scheduled pick up date, there will be a charge of 50% of the total gross rental cost If the reservation is cancelled on day of pick up, or the customer no-show s, then you will be charged 100% of your gross rental cost There is no refund for early vehicle returns Drivers Licenses: To hire an Escape Campervan, drivers need to be at least 18 years of age We accept international driver s licenses and any current (and full) English language license (UK, USA, Australia etc) If your clients don t have either an international driver s license or an English language license, they will need to arrange to get their existing license translated We recommend Transnational for NZ certified translations Contact them on www transnational-ltdconz and they will arrange to get the license translated and sent back to the driver via for a pretty reasonable fee They even offer an urgent service which will get this sorted for the driver within a couple of hours (although it s cheaper if it s not urgent, so it s probably a good idea to get this sorted before they arrive) Please note We DO NOT accept provisional or learner licenses Remember, Escape Campers doesn t charge any extra for additional drivers wwwescaperentalsconz 12

13 Even more important stuff! Transmissions (automatic or manual) We have both manual and automatic transmission campervans on our fleet Let us know if your customers have a preference and we ll do our best to allocate it To guarantee receiving a particular transmission campervan, there is a $10 per day option to do this at the time of booking We only collect a maximum of $200 for the entire rental in respect to either guarantee Minimum Rental Periods Summer (Travelling 01 October to 30 April): 7 Days Winter (Travelling 01 May to 30 September): 7 Days if insurance is purchased 10 Days if no insurance is purchased Minimum one way hire between Auckland and Christchurch (or Christchurch and Auckland) is 14 Days We want our hirers to be safe - No rush! :) Accounts Information: Escape Rentals is easy to book Simply take the hirers deposit as per your agreed commission (based on the daily hire rate only all other items are noncommissionable) and we will collect the balance upon pick up Credit is available upon application, subject to criteria Notes: wwwescaperentalsconz 13

14 Help! I m an agent! How do I book Escape? Booking with Escape is easy If you re already working with us thanks for your support If you re thinking of working with us, simply drop us a line as follows and we ll get you sorted: Send an to bookings@escaperentalsconz and let us know the nature of your business (retail, wholesale, ITO etc) We ll get you loaded into our Reservations system and you re good to go Once you re an agent with us, we ll send you regular updates and status reports, which will allow you to free-sell our campervans or check availability (subject to the fleet status report) We ll agree upon a commission level and when you make a booking, simply retain the hirers deposit as your commission and the hirer can pay the balance upon pick-up Too easy! To book, check us out online to verify the latest rates (these can change) wwwescaperentalsconz Or send us an to bookings@escaperentalsconz We always respond within 24 hours Escape can also provide Agent login so that you can access our Reservations System and book a van directly yourself, but contact us first to get this sorted And of course, you can call us (see the contacts page overleaf) So basically, we re pretty easy to do business with and we look forward to working with you wwwescaperentalsconz 14

15 Escape and Hugo Accessories Want a little something extra to enhance your New Zealand adventure? We have a range of accessories available for you to hire or purchase Stocks are limited, so pre-purchase prior to your arrival to avoid disappointment Or take a chance and check it out when collect your van your call! Accessories for Hire: Picnic Table $40 Portable BBQ $50 GPS - $10/Day* Solar Shower $20 (includes 1 gas cartridge) (to a max of $150) Snow Chains $25 (winter months) Child Seat $50 (child must be 12 months or older) Bicycle Rack: $10/day (to a $200 maximum) Accessories for Purchase: Two-Man Tent $70 Sleeping Bag $50 Additional Linen $60 (brand new linen pack of 2 sheets & 2 pillow cases) *$200 refundable bond required on GPS hires wwwescaperentalsconz 15

16 Appendices Vehicle Specifications: Campervan Model: Nissan Caravan/Toyota Hiace Vehicle Age: Average 2007 (most are 4-9 years old) Fit-out age: Average Engine size: litre, 4 cylinder Transmission: Manual or automatic (your choice of transmission is available on request but subject to availability, or it can be guaranteed for a fee) Fuel: 91 Unleaded Petrol Fuel Tank: Litres Fuel Consumption: litres/100kms Passengers: Seats and Sleeps 3 (1 queen size bed area) Vehicle Dimensions: Length: 45-48m Width: 17m average External Height: 21m average nternal Height: 135m average Bed size: 1 Queen size bed (21m x 15m) Storage space : approx 300L (under bed area) Mileage: Escape campervans are pretty economical All vans run on unleaded petrol, which is approximately $200 per litre (as at August 2015) That means a full tank of gas will cost you about NZ$100 $120 and you should get close to 500kms per tank (depending on how you drive!) That s about litres per 100kms Standard Equipment List: 3 x pillows + 3 pillowslips 2 duvets + 2 duvet covers 1 fitted sheet 3 x camping chairs Fresh water tank 1 gas bottle 1 single burner stove top 1 chilly bin/esky 1 plastic tub/basin 1 cutlery tray, 3 sets of cutlery and assorted cooking utensils 1 chopping board 2 tea towels 3 plates, 3 bowls, 3 glasses, 3 coffee cups 1 eco-bag 1 small pot and lid, 1 large pot and lid 1 frying pan 1 dustpan and brush 1 RCD power cable (for campsite mains power hook-up) 1 multi-plug board (4 plugs) 1 mains operated plug in heater 1 mains operated plug in lamp wwwescaperentalsconz 16

17 Escape USA Yep We re in the USA too! With nearly 300 campervans and three models to choose from, an Escape Campervan is the perfect way to experience the USA We have depots in Los Angeles and San Francisco with additional seasonal/serviced depots in Las Vegas, New York and Miami For further information relating to Escape USA, please contact: wwwescapecampervanscom International phone Free Call within USA wwwescaperentalsconz 17

18 Contacts Web: wwwescaperentalsconz Postal Address: PO Box 1573, Shortland St, Auckland 1140 New Zealand Freephone: Australia Freephone: International: And that s it! Thanks for checking us out The team at Escape thanks you for your continued support The Fine Print! Escape Rentals reserves the right to alter the rates and information featured within this manual without notice Future Manuals will supersede this publication Escape Rentals Reference: Agents Manual V7 (August 2015 to March 2018) 18

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