AutoRent Hertz Motorhomes Australia Motorhome Rental Conditions 01 April March 2013

Transcription

1 AutoRent Hertz Motorhomes Australia Motorhome Rental Conditions 01 April March 2013 This document contains a summary of some of the AutoRent Rental Conditions. For full detailed conditions refer to the conditions outlined in the Rental Agreement at pick-up. All prices quoted in this document are in Australian dollars. Standard Rates Include: - AU$5000 Liability (Sealed Roads) - AU$9900 Liability (Unsealed Roads and overhead Damage) - Unlimited Kilometres - Kitchen Equipment - One Way Fees - 10% GST - 3% Tax Levy - 24-hour Nation-wide Roadside Assistance - Maps and Campground Guides Inclusive Rates AutoRent currently do not have an Inclusive rate Payable to AutoRent at pick-up: - Optional Liability Reduction Package - Security Deposit - Extra Driver Fees - Requested Additional Equipment

2 Protection Package AutoRent Hertz s rates include Third Party Property Cover and Third Party Injury Liability Cover. However the renter is responsible for damage up to $5000 per hire. The Liability applies to all rentals as specified in the Rental Agreement. This means that regardless of fault, all damage up to the limit of the liability amount is the renter s responsibility. This includes any tyre, windscreen or headlight damage and any other internal or external damage not attributable to fair wear and tear, such as returning the vehicle in an abnormally dirty condition (including hair, odour and other evidence of animals). Standard Liability AutoRent's rental charge includes a Standard Liability of AU$5,000 (based on travel on sealed roads). The Standard Liability can be reduced by purchasing one of the following Reduction Options: 1) Reduction Option 1 - A Liability of $2,500 applies. - You can purchase this Option by paying to AutoRent $25.00 per day. 2) Reduction Option 2 - A Liability of $0 applies. - You can purchase this Option by paying to AutoRent $40.00 per day (maximum of 14 days for every 30 days booked) - Includes unlimited tyre, windscreen and glass damage cover Extra Liability (Travel on Unsealed Roads and Overhead Damage) Please note that a higher Liability applies for travel on unsealed roads and overhead damage. Unsealed Roads: Regardless of fault, if there s an accident, damage or loss on an unsealed road, the renter s Liability will be up to a maximum of $9900. If they reduce their Standard Liability (i.e. sealed roads) to $0, then a maximum Liability of $9900 will remain for loss/damage/accidents on unsealed roads. Overhead Damage: Regardless of fault, the renter remains liable up to a maximum of $9900 whether the overhead damage is incurred on a sealed, or an unsealed, road. Their liability for overhead damage or damage on unsealed roads remains, even if their Standard Liability (i.e. sealed roads) has been reduced to $0. Security Deposit (Bond) AutoRent do not collect a Bond at pick-up. In the event of damage to the vehicle, the renter is liable to pay up to their Liability amount at the time of the incident. Your Full Responsibility At all times you will be responsible for: Damage caused where the terms of Rental Contract have been breached. Damage caused by negligence. Damage caused to the Vehicle in any way by part or total water submersion or salt water. Damage caused to the Vehicle by the renter s willful conduct. Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic. Damage or loss caused to any personal belongings.

3 Replacement costs for lost Vehicle keys and remote door opening devices Recovery costs for Vehicle keys locked in the Vehicle (and for any towage involved as a result of keys being lost or inaccessible). This extra cost can range from $165 to $1100 (incl. GST) depending on the vehicle type (and is over and above any liability reduction option the renter may have accepted). Damage to the underbody section of the Vehicle Damage to the overhead section of the Vehicle ($9900 Liability applies) Damage caused while travelling on an unsealed road ($9900 Liability applies) Rental Charges Rentals are charged per calendar day. Day of pick-up and day of drop-off are included as days of rental regardless of time of pick up and drop off. When a rental moves from one rate season into the next, the calculation is based on both rates. Payments AutoRent accepts credit card and debit card (savings or cheque account) for payment of rental charges or additional products at pick-up. AutoRent accepts the following credit cards Visa, MasterCard, American Express and Diners Club. Visa and MasterCard currently do not incur any surcharges. Express and Diners Club will incur an additional 2.75% surcharge fee on any transaction. No cash payments will be accepted under any circumstances. Clients pay a deposit to Salamanda / SelfdriveShop.com with the balance and other extras paid directly to AutoRent. At pick-up, AutoRent obtain an authorisation on the renter s credit card for the estimated cost of the rental (including any Liability Reduction Options they might accept). The renter will need to make sure there are sufficient funds in their account to allow pre-authorisation, because this amount is frozen and therefore won t be available to the renter as credit during the course of their rental. At the end of the rental, the finalised rental cost will be debited to the renter s card. Rental Duration The minimum rental for all vehicles is 6 days. Minimum rental periods are subject to change during peak seasons. Branches AutoRent has campervan branches in Hobart and Launceston. AutoRent rates include the Hobart Airport Location Fee and the Launceston Airport Location Fee. Branches are open seven days a week, 8.30am to 4:30pm. The latest pick-up or drop-off is 4.00pm. Luggage storage is available at all branches for return hires (not one-way rentals). Transfers Vehicles must be collected and returned to our branches (not airports). Transfers to and from the AutoRent branch are not included in the rental price. It is the client s responsibility to get to and from the branch. One Way Rentals AutoRent currently do not charge a fee for one-way rentals. Taxes AutoRent rates include 10% GST and 3% tax levy.

4 Exchange Rate / Currency Variations All credit card transactions directly through AutoRent are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. AutoRent do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter s Financial Institution. Driver s Licence - A current and full state or national driver s licence is required per driver at pick-up. - Provisional licences are not accepted. - Copies or translations of driver s licences are not accepted. - If the licence is not readable in English, an international driver s licence must accompany the original licence. - An accredited English translation will be accepted in lieu of an international driver's licence. - You must have held a driver s licence for at least 3 years and at the time of travel, it definitely needs to be a full licence (not provisional). The full licence must be valid for the whole length of the rental. Age Restrictions The minimum age to drive a vehicle is 21 years. For drivers 76 years of age or over, a current medical certificate stating that the customers is fit to drive for the duration of the hire is required upon vehicle collection. The medical certificate must be issued no earlier than 2 weeks before pick-up to be valid. Extra Driver Fees The primary driver is included in the rates, but any additional drivers are charged at $3.00 per day, per driver. This cost is paid at pick-up. Frequent Flyer Points Frequent Flyer Points are not available. Kitchen Equipment AutoRent vehicles are supplied with all crockery and cutlery for rentals. Personal Kits (Linen and Bedding) Linen and bedding are not included for free in the AutoRent vehicles. Linen and Bedding Kits cost AU$38 per person (3 years and over) per rental. The Kits are supplied free for children under 3 years of age. Each Kit includes: 1 x doona/duvet or sleeping bags, bed sheet, pillow, pillow case and bath towel. - 2/3 Berth Hitop; sleeping bags - 2 Berth S/T: doonas - 4/5 Berth: doona for overcab double bed and sleeping bags for bunk beds and dinette bed Maps and Campground Guides Each vehicle is supplied with a complimentary road map as well as campground guides. For campground information, please see: AutoRent clients receive a 10% discount at Discovery Holiday Parks (details supplied at pick-up). Vehicle Consultation On pick-up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

5 Baby and Booster Seat Configurations 2/3 Berth Hitop Camper: 1 x Baby Seats / Booster Seat (1 anchor point) 2 Berth S/T: Cannot be fitted 4/5 Berth Motorhome: 3 x Baby Capsules / Baby Seats / Booster Seats (3 anchor points) Child restraints from overseas may not conform to the stringent standards required in Australia. AutoRent therefore strongly recommends overseas renters not to bring their own child restraints, as they will not be allowed to use them in AutoRent vehicles. AutoRent advises that clients should travel to and from their branches via taxi. If clients have children that require a child restraint then AutoRent strongly recommends clients pre-order a taxi with appropriate child restraints to meet their requirements. Notes: Baby Capsules (reversible baby seats) are required for young children as follows: - 0 to 9 kg weight; or - 0 to 6 months age (on average) Baby Seats are required for young children as follows: - 9 to 18 kg weight; or - 6 months to 4 years of age (on average); or - above 70cm in length. Booster Seats are required for young children as follows: - 14 to 26 kg weight; or - 4 to 7 years of age (on average). L.P. Gas The vehicle is supplied with a full LPG cylinder at pick-up. The renter can return the cylinder empty at the end of the hire, but may need to fill up at their own cost while on hire. Travel Restrictions AutoRent vehicles are permitted to be used on made roads only (sealed and unsealed), however conditions apply. It is prohibited to use the vehicle on off-road tracks, such as cross-country tracks, on bush tracks or on beaches. If you ignore this probation, you will be liable for ALL damage and will not provided with a replacement vehicle. Note: on unsealed made roads, there is the higher Liability ($9900) for damage on unsealed surfaces (including the unsealed sections of roads which are normally sealed, so slow down gradually before driving through roadworks). Most of Tasmania s main roads are sealed, but minor roads can be: - unsealed and rough with loose gravel and soft edges; and - narrow and winding with poor sightlines The following areas are historically accident-prone and are therefore unsuitable to travel on: - The unsealed roads to the south and west of the Great Lake (instead, use the sealed highways to the east of the Great Lake) - The unsealed roads connecting Smithton and Zeehan o On the west coast, any further south than the Arthur River township; and o Inland, any further south than where the Kanunnah Bridge crosses the Arthur River - The back roads between Orford and Copping on the east coast - The mainly unsealed C854 between Nunamara and Golconda in the north-east - There are also mountain-top roads which are unsuitable when icy or slushy (e.g. the Ben Lomond Road above the bottom of Jacob s Ladder. Use public transport instead).

6 Change of Vehicle Should the vehicle booked be unavailable through unforseen circumstances, AutoRent reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract, and does not entitle the renter to any refund. Vehicle Category Vehicles cannot be requested by make or model, only by vehicle category. Roadside Assistance All vehicles are enrolled in the RACT Automobile Association and emergency roadside assistance is available in Tasmania. Repairs Although AutoRent run late model vehicles, it may happen that small repairs are required. Renters need to call AutoRent if they experience any mechanical problems while on hire. Limit of Liability In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period. Travel Insurance AutoRent strongly recommends that clients ensure they take out the highest level of Travel Insurance. Animals No animals are permitted in our vehicles, excluding guide dogs. Important AutoRent reserves the right to refuse any rental at our discretion. Cleaning The vehicle must be returned in a reasonable state of cleanliness or the hirer may be charged a cleaning fee. If applicable, the toilet and waste (grey) water tank must both be returned empty or a cleaning charged will be imposed. Booking Amendments - Prior to pick-up: Salamanda Travel can assist with booking amendments up until the date of pickup. This is subject to vehicle availability and may result in rate adjustments. - After pick-up: - Rental Extension: if the hirer wishes to extend the rental whilst on hire, they must contact AutoRent direct and obtain authorisation. This is subject to availability and any extra rental days are charged at AutoRent standard (brochure) rates. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate. - Rental Reduction: There are no refunds for returning the vehicle early. - Change of Drop-off Destination: If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the AutoRent Head Office. Subject to the change being approved, an additional fee may apply. Rates/Terms/Conditions/Vehicle Specifications Are subject to change without notice. Additional Equipment

7 To be requested at time of reservation and paid by customer on pick up at branch: - Camping Chair: AU$1.00 per day (maximum $10 per rental) - Camping Table: AU$1.00 per day (maximum $10 per rental) - Capsule/Baby/Booster Seat: AU$16.50 per day (maximum $66.00 per rental) - Neverlost GPS Navigation: AU$15.40 per day (maximum $ per rental) Branch Locations Hobart Airport Car Rental Pavilion (Hertz Counter) Opposite Airport Entrance Hobart Airport TAS Distance from Airport Terminal: 20 Metres - Distance from City: 19.5 Kilometres When renters arrive at Hobart Airport, they should collect their baggage and head directly out the main entrance, cross the road (about 20 metres) to the Car Rental Pavilion, and make their way to the Hertz desk inside where our staff will complete the paperwork. We will then take them to their van. Launceston Airport Opposite Airport Entrance Launceston Airport Evandale Road Western Junction TAS Distance from Airport Terminal: 200 Metres - Distance from City: 15 Kilometres When renters arrive at Launceston Airport, they should collect their baggage and proceed to the departures (northern) end of the terminal. They should then head through the main doors, walk directly through the car park and veer right, where they ll see our Campervan/Motorhome Depot located directly opposite the airport entrance (about 200 metres from the terminal).