J.D. Power Asia Pacific Reports: More Than One-Half of Customers Compare Companies When Purchasing Life Insurance
|
|
- Chrystal Conley
- 5 years ago
- Views:
Transcription
1 Reports: More Than One-Half of Customers Compare Companies When Purchasing Life Insurance The Prudential Life Insurance Ranks Highest in Customer Satisfaction in the Life Support Insurance Segment; Sony Life Insurance Ranks Highest in the Medical Benefit Insurance and Asset Building Insurance Segments TOKYO: 13 March 2013 An increasing number of customers in Japan are comparing policies and prices from multiple insurers when shopping for life insurance, according to the 2013 Japan Life Insurance Contract Customer Satisfaction (Pre-Purchase and Post-Purchase) Studies SM released today. The study finds that more than one-half of customers who recently purchased life insurance compared their policies with those of other companies during the purchase process. More than 60 percent of customers who purchased through insurance agencies (agencies that exclusively handle insurance) and more than 40 percent of those who purchased directly from insurance companies (from insurance company sales representatives) say they considered multiple insurance companies. In addition, the percentage of customers who obtained price quotes from multiple insurance companies has increased to 40 percent in 2013 from 36 percent in Nearly one-third (30%) of customers indicate that they selected their life insurance policy because the product or plan suited to me. The second-most-frequently cited reason is low premiums. The study finds that 73 percent of customers who purchased insurance for reasons pertaining to product suitability received explanations from their insurance company or agency regarding the comparative advantages of their policies or the method or amount of premium payments. Overall satisfaction averages 640 on a 1,000-point scale when customers receive such explanations, compared with the industry average of 622. Additionally, policy renewal intent among customers who receive these explanations is more than 10 percent higher than the industry average. As customers increasingly compare insurance products from multiple insurers before buying, providing them with clear and useful information about the advantages of their products may play an important role in increasing satisfaction and establishing long-term relationships with customers, said Chie Numanami, senior manager at. When sales representatives help deepen customer knowledge not only of their own products, but also competitor products, while also proposing and explaining products suited to customer needs, there may be a positive impact on the number of policy sales and customer satisfaction. The study also examines the state of the post-purchase service of insurance companies and agencies and satisfaction among customers who have had their policies for more than two years. Overall satisfaction among these customers averages 580, substantially lower than satisfaction among those surveyed at the time of purchase, which is622 points. Approximately 30 percent of customers indicate that they have reconsidered their current policies by examining products from other insurers. Furthermore, on average, satisfaction decreases the longer customers have their policy. (Page 1 of 3)
2 The fact that the percentage of customers who have reconsidered their policies is increasing, as well as the fact that the risk of cancellation grows the longer customers have their policy, highlights a key challenge facing the life insurance industry, said Numanami. Insurance companies need to continue to focus on ways to connect with their long-time policyholders if they want to reap the benefits of customer loyalty. Communication from the insurance company is critical to customer satisfaction. The study finds that satisfaction increases, as does policy renewal intent, when the insurance company contacts customers during the policy period. An average of 78 percent of customers indicate that they received some kind of follow-up from their insurer during the past 12 months. While less than 10 percent of customers are contacted to discuss payments or benefits, satisfaction and loyalty rates are higher among these customers, compared with among those who are not contacted by their insurer. There is substantial room for improvement in the nature of contact between customers and their sales representatives or agencies, said Numanami. To reduce the risk of cancellation as life insurance policies extend over many years, it is important for sales representatives and agencies to maintain contact with customers, resolve questions or doubts and engage in activities to provide useful information regarding such topics as the claims process. The Satisfaction (Pre-Purchase) Study, now in its second year, measures customer satisfaction with the customer service provided by insurance companies and agencies, as well as satisfaction with insurance companies during the purchase process. The study, based on online responses from 10,193 policyholders who purchased new life insurance policies or renewed policies during the past 12 months, was fielded in December Overall customer satisfaction with life insurance contracts is based on four factors (in order of importance): customer service (35%); procedures and documentation (28%); premiums paid (20%); and products offered (18%). Among the 19 insurance companies included in the life support insurance segment, The Prudential Life Insurance ranks highest in customer satisfaction for a third consecutive year, with a score of 698. The Prudential Life Insurance performs particularly well across all four factors that comprise overall satisfaction. Sony Life Insurance ranks highest among the 16 companies included in the medical benefit insurance segment with a score of 668. Sony achieves high scores in customer service, products offered, and procedures and documentation. Sony Life Insurance also ranks highest among the seven companies in the asset building insurance segment for a second consecutive year, with a score of 685. Sony performs particularly well across all factors. The Satisfaction (Post-Purchase) Study measures customer satisfaction with the customer service provided by insurance companies and agencies, as well as satisfaction with insurance companies after purchase. The study is based on online responses from 6,016 policyholders who purchased life insurance at least 24 months before the survey and who had not purchased new policies or renewed policies during the past 12 months. The study was fielded in December In both studies, life insurance products are classified under three main policy types according to customer awareness and needs, and satisfaction is measured for each policy type. The details of the insurance segments are as follows:
3 Life Support Insurance: Policies cover death insurance, income guarantee insurance and long-term care insurance Medical Benefit Insurance: Policies cover cancer insurance and medical insurance Asset Building Insurance: Policies cover individual annuity insurance, variable life insurance, education endowment insurance and juvenile insurance About has offices in Tokyo, Singapore, Beijing, Shanghai and Bangkok that conduct customer satisfaction research and provide consulting services in the automotive, information technology and finance industries. Together, the five offices bring the language of customer satisfaction to consumers and businesses in China, India, Indonesia, Japan, Malaysia, Philippines, Taiwan and Thailand. Information regarding and its products can be accessed through the Internet at Media contact: About J.D. Power & Associates Headquartered in Westlake Village, Calif., J.D. Power & Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information and ratings for cars, retail banking, credit cards, health insurance, cell phones, and more, please visit JDPower.com. J.D. Power & Associates is a business unit of McGraw Hill Financial. About McGraw Hill Financial: McGraw Hill Financial (NYSE:MHP), a financial intelligence company, is a leader in credit ratings, benchmarks and analytics for the global capital and commodity markets. Iconic brands include: Standard & Poor s Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, Platts, CRISIL, J.D. Power & Associates, McGraw Hill Construction and Aviation Week. The Company has approximately 17,000 employees in 27 countries. Additional information is available at J.D. Power & Associates Media Relations Contacts: Shizue Hidaka; ; Toranomon 45 MT Bldg. 8F; Toranomon; Minato-ku, Tokyo; Japan ; Phone ; shizue_hidaka@jdpower.co.jp John Tews; Director, Media Relations; J.D. Power and Associates; 320 E. Big Beaver; 5 th Floor, Suite 500, Troy, MI, USA; ; john.tews@jdpa.com No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power & Associates. # # # (Page 3 of 3) NOTE: Four charts follow.
4 Customer Satisfaction Index Ranking (Based on a 1,000-point scale) Life Support Insurance Segment Power Circle Rating TM The Prudential Life Insurance 698 Sony Life Insurance Tokio Marine & Nichido Life Insurance NKSJ Himawari Life Insurance American Life Insurance Company Mitsui Sumitomo Aioi Life Insurance JAPAN POST INSURANCE AXA Life Insurance The Gibraltar Life Insurance Life Support Insurance Segment American Family Life Assurance Company ORIX Life Insurance Sumitomo Life Insurance Nippon Life Insurance Taiyo Seimei Dai-ichi Life Insurance Asahi Mutual Life Insurance Mitsui Life Insurance Fukoku Mutual Life Insurance Meiji Yasuda Life Insurance Note: Included in this study but not ranked due to small sample size are Daido Life Insurance, Fuji Life Insurance, Manulife, Mitsui Sumitomo Primary Life Insurance, and Prudential Gibraltar Financial Life Insurance. Source: Satisfaction (Pre- Purchase) Study SM Explanation of Ratings Best Better Other Charts and graphs extracted from this press release must be accompanied by a statement identifying as the publisher and the Satisfaction (Pre-Purchase) advertising or other promotional use can be made of the information in this release or study results without the express prior written consent of.
5 Customer Satisfaction Index Ranking (Based on a 1,000-point scale) Medical Benefit Insurance Segment Power Circle Rating TM Sony Life Insurance 668 Mitsui Sumitomo Aioi Life Insurance NKSJ Himawari Life Insurance Tokio Marine & Nichido Life Insurance ORIX Life Insurance American Life Insurance Company (MetLife Alico) AXA Life Insurance Fukoku Mutual Life Insurance Medical Benefit Insurance Segment Dai-ichi Life Insurance The Gibraltar Life Insurance Mitsui Life Insurance Sumitomo Life Insurance American Family Life Assurance Company of Columbus (Aflac) Nippon Life Insurance Meiji Yasuda Life Insurance Asahi Life Insurance Note: Included in this study but not ranked due to small sample size are Daido Life Insurance, Fuji Life Insurance, Manulife, The Prudential Life Insurance, and Taiyo Seimei. Explanation of Ratings Best Better Other Source: Satisfaction (Pre- Purchase) Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying as the publisher and the Satisfaction (Pre-Purchase) advertising or other promotional use can be made of the information in this release or study results without the express prior written consent of.
6 Customer Satisfaction Index Ranking (Based on a 1,000-point scale) Asset Building Insurance Segment Power Circle Rating TM Sony Life Insurance 685 Sumitomo Life Insurance 639 Asset Building Insurance Segment 634 American Family Life Assurance Company of Columbus (Aflac) 631 Nippon Life Insurance 630 Dai-ichi Life Insurance 627 JAPAN POST INSURANCE 622 Meiji Yasuda Life Insurance 619 Note: Included in this study but not ranked due to small sample size are Asahi Life Insurance, AXA Life Insurance, Daido Life Insurance, The Dai-ichi Frontier Life Insurance, Fuji Life Insurance, Fukoku Mutual Life Insurance, The Gibraltar Life Insurance, Manulife, American Life Insurance Company (MetLife Alico), Mitsui Life Insurance, Mitsui Sumitomo Aioi Life Insurance, Mitsui Sumitomo Primary Life Insurance, NKSJ Himawari Life Insurance, ORIX Life Insurance, Prudential Gibraltar Financial Life Insurance, The Prudential Life Insurance, Taiyo Seimei, and Tokio Marine & Nichido Anshin Life Insurance. Source: Satisfaction (Pre- Purchase) Study SM Explanation of Ratings Best Better Other Charts and graphs extracted from this press release must be accompanied by a statement identifying as the publisher and the Satisfaction (Pre-Purchase) advertising or other promotional use can be made of the information in this release or study results without the express prior written consent of.
7 Factors Comprising Overall Customer Satisfaction Product Lineup 18% Customer Service 35% Premiums Paid 20% Procedures and Documentation 28% Note: The percentages shown in the chart may not total 100 due to rounding. Source: Charts and graphs extracted from this press release must be accompanied by a statement identifying as the publisher and the Satisfaction (Pre-Purchase) advertising or other promotional use can be made of the information in this release or study results without the express prior written consent of.
J.D. Power Asia Pacific Reports: Providing Explanations of Premium Increases Is Key to Retaining Auto Insurance Customers
Reports: Providing Explanations of Premium Increases Is Key to Retaining Auto Insurance Customers AIU Ranks Highest in Customer Satisfaction for A Third Consecutive Year among Agency-Based Auto Insurers,
More informationThe study finds that preferred relationships are not exclusive to the captive lenders.
J.D. Power and Associates Reports: Relationships Fostered under Preferred Programs Significantly Increase Dealer Satisfaction and the Percentage of Business Sent to Lenders BMW Financial Services Ranks
More informationAnother Step Forward
Another Step Forward T&D Holdings, Inc. is the holding company for three core life insurance companies: Taiyo Life Insurance Company, Daido Life Insurance Company, and T&D Financial Life Insurance Company.
More informationPRESENTATION AT ICRIER SEMINAR February 23 rd, Sunahra Kal Suraksha Har Pal
DAI-ICHI ICHI LIFE IN INDIA STAR UNION DAI-ICHI ICHI LIFE INSURANCE CO., LTD. PRESENTATION AT ICRIER SEMINAR February 23 rd, 2011 Sunahra Kal Suraksha Har Pal 1 About Dai-ichiLife, Japan Dai-ichiLife s
More informationJ.D. Power Reports: Small Business Banking Customer Satisfaction Rebounds as Big and Midsize Banks Surpass Regional Banks
Reports: Small Business Banking Customer Satisfaction Rebounds as Big and Midsize Banks Surpass Regional Banks Ranks Highest in Customer Satisfaction in the West and Northeast Regions; Huntington National
More informationcustomers say they definitely will use the lender again and 23 percent say they definitely will recommend the lender.
Reports: BMW Financial Services, Ford Credit and Hyundai Financial Services Each Rank Highest in Consumer Financing Satisfaction in Their Respective Segments WESTLAKE VILLAGE, Calif.: 4 December 2008 BMW
More informationThe Life and Non-Life Insurance Industries
The Life Entering the Era of the Big Three Mega Holding Companies is viewed as the first chapter of Along with the already formed Tokio restructuring of the non-life insurance Marine Holdings, which has
More informationCorporate Presentation
TSE 1 st Section Ticker : 8755 Corporate Presentation September/October, 2008 SOMPO JAPAN INSURANCE INC. Can Sompo Japan grow? Yes, we can and HOW? Japanese P&C insurance market to grow, increased profitability
More informationJ.D. Power Reports: Good Service Trumps Low Pricing in Canada s Competitive Auto Lending Marketplace
w J.D. Power Reports: Good Service Trumps Low Pricing in Canada s Competitive Auto Lending Marketplace BMW Financial Services Ranks Highest in Dealer Satisfaction in the Prime Retail Credit Segment; VW
More informationRegional Differences in the Sale of Individual Annuities in Japan
Regional Differences in the Sale of Individual Annuities in Japan Hideto Azegami 1. Introduction Since the 1990s, the life insurance market in Japan has experienced considerable changes as a result of
More informationOverview of Life Ins. Industry in Japan
FALIA Invitational Seminar in Japan Risk Management Course Overview of Life Ins. Industry in Japan November 9th, 216 Genjiro Saito Chief, International Affairs The Life Insurance Association of Japan Contents
More informationJ.D. Power Reports: Overall Satisfaction among Small Business Banking Customers Drops Despite a Rise in Fees Satisfaction
Reports: Overall Satisfaction among Small Business Banking Customers Drops Despite a Rise in Fees Satisfaction Ranks Highest in Customer Satisfaction in the Midwest, West and South Regions, while TD Bank
More informationMcGRAW HILL FINANCIAL REPORTS 2nd QUARTER RESULTS. Revenue Increased 8% (9% Organic) Diluted EPS from Continuing Operations Increased 18% to $1.
1221 Avenue of the Americas New York, NY 10020 1095 212 512 2703 Fax www.mhfi.com Press Release For Immediate Release McGRAW HILL FINANCIAL REPORTS 2nd QUARTER RESULTS Revenue Increased 8% (9% Organic)
More information2006 Tokyo Analyst Meeting Presentation Slides. September 11, 2006
26 Tokyo Analyst Meeting Presentation Slides September 11, 26 For more information contact: Ken Janke, Jr. or Robin Mullins 8-235-2667, Option 3 Fax: (76) 324-633 aflac.com Aflac Worldwide Headquarters
More informationManulife Life Insurance Company
2018 Manulife Life Insurance Company About Manulife Japan Manulife Japan has consistently focused on providing innovative products and quality services under the slogan, "Live Today. Pave The Way For Tomorrow."
More informationS&P Global Ratings Managerial Structure
S&P Global Managerial Structure April 1, 2017 President Global Head, Global Head, Chief Commercial Chief Operating Chief Credit GCCO Compliance SMD, Chief Risk MD, Japan SVP, * VP, Human Resources * Corporate
More informationStock Exchange Listing: Tokyo (Code: 8331) Toshikazu Okubo, Executive Officer & General Manager, Corporate Planning Division
April 28, 2011 Representative: Hidetoshi Sakuma, President Stock Exchange Listing: Tokyo (Code: 8331) Inquiries: Toshikazu Okubo, Executive Officer & General Manager, Corporate Planning Division Announcement
More informationMcGraw Hill Financial to Acquire SNL Financial
McGraw Hill Financial to Acquire SNL Financial Complementary data and analytics business expected to accelerate growth, increase margins, deepen product offerings, and expand global reach MHFI s 2Q earnings
More informationC O M P A N Y P R E S E N T A T I O N
C O M P A N Y P R E S E N T A T I O N Nippon Life Insurance Company January 2018 Career in Nippon Life Yuki Hemmi 2015 Kumagaya Branch Office Sales Reps Management Nippon Life Insurance Company 100-82881-6-6
More informationCIGNA GLOBAL SUPPLEMENTAL BENEFITS. February 2018
CIGNA GLOBAL SUPPLEMENTAL BENEFITS February 2018 . 2018 Cigna 2 Forward-looking statements and non-gaap measures CAUTIONARY STATEMENT FOR PURPOSES OF THE SAFE HARBOR PROVISIONS OF THE PRIVATE SECURITIES
More informationRising Customer Expectations, Poor Communication Drive Down Satisfaction with Auto Insurers, J.D. Power Finds
Rising Customer Expectations, Poor Communication Drive Down Satisfaction with Auto Insurers, J.D. Power Finds The Co-operators (Atlantic and Alberta) and The Personal (Quebec and Ontario) Rank Highest
More information2 Mizuho Trust & Banking Co,. Ltd.
List of institutional investors signing up to Principles for Responsible Institutional Investors Japan s Stewardship Code - To promote sustainable growth of companies through investment and dialogue -
More informationIBJ Leasing Co., Ltd.
Presentation Materials FY First-Half Financial Results Presentation Materials November 6, IBJ Leasing Co., Ltd. Inquiries: Toshiyuki Nishii, Corporate Communication Division Tel:+81-3-5253-6540 Fax:+81-3-5253-6539
More informationImpacts of interest rate environment on Japanese insurance sector
NOT FOR CIRCULATION Impacts of interest rate environment on Japanese insurance sector - From "negative spread" to "negative rate" - November 2016 Takashi HAMANO Deputy Commissioner for International Affairs
More informationStep Two JTSB Shareholders. Merger of the three companies. 3. Allotments in connection with the Joint Share Transfer (share transfer ratio)
March 28, 2018 To whom it may concern Company Name: Resona Holdings, Inc. Director, President and Representative Executive Officer: Kazuhiro Higashi (Code No.: 8308, 1st Section of the Tokyo Stock Exchange)
More informationGENERAL INSURANCE IN JAPAN
F A C T FACT BOOK B O O K 2 0 1 1 2 0 1 2 GENERAL INSURANCE IN JAPAN (Correction) Some figures on page 9 and 16 were revised in December 2013. THE GENERAL INSURANCE ASSOCIATION OF JAPAN CONTENTS I. Key
More informationFinancial Institutions Profiles Series. Manulife Financial: A Leading Canadian Financial Services Company. (Table of Contents)
Financial Institutions Profiles Series Manulife Financial: A Leading Canadian Financial Services Company (Table of Contents) July 29, 2014 TABLE OF CONTENTS History... Early Phase... Initial Acquisitions
More informationCorporate Management Strategy of a Life Insurance Company
FALIA Invitational Seminar in Japan Product Development Strategy Course Corporate Management Strategy of a Life Insurance Company 2014/7/1 第一生命保険株式会社 May 22, 2014 Yoshihiro Kawamura Manager, Corporate
More informationReview of AXA s Activities in Japan. September 30, 2004
Review of AXA s Activities in Japan September 30, 2004 Cautionary Statements Concerning Forwardlooking Statements Certain statements contained herein are forward-looking statements including, but not limited
More informationInsurance Industry in Myanmar. De Mo Win Myint Staff Officer Financial Regulatory Department Ministry of Planning and Finance
Insurance Industry in Myanmar De Mo Win Myint Staff Officer Financial Regulatory Department Ministry of Planning and Finance A Brief Introduction about Myself Introduction of Financial Regulatory Department
More informationGENERAL INSURANCE IN JAPAN
FACT BOOK FACT BOOK 2009 2010 GENERAL INSURANCE IN JAPAN THE GENERAL INSURANCE ASSOCIATION OF JAPAN CONTENTS I. Key Figures of the General Insurance Business for Fiscal 2009 Page 1. The Number of General
More informationSmall Business Banking Satisfaction Declines as Service Quality Suffers, J.D. Power Finds
Small Business Banking Satisfaction Declines as Service Quality Suffers, Finds Small Business Banking Customers Seek Stronger Partnership with Their Bank COSTA MESA, Calif.: 26 Oct. 2017 Many small businesses
More informationManagement Policy. Declaration of Quality Assurance
Management Philosophy For more than 100 years since our foundation in 1902, we have endeavored to embody our Customer First principle. We will continue to position this management philosophy as our permanent
More informationGENERAL INSURANCE IN JAPAN
F A C T B O O K 2 0 1 3 2 0 1 4 FACT BOOK GENERAL INSURANCE IN JAPAN THE GENERAL INSURANCE ASSOCIATION OF JAPAN CONTENTS I. Key Figures of General Insurance for Fiscal 2013 Page 1. The Number of General
More informationGENERAL INSURANCE IN JAPAN
F A C T B O O K 2 0 1 2 2 0 1 3 FACT BOOK GENERAL INSURANCE IN JAPAN THE GENERAL INSURANCE ASSOCIATION OF JAPAN CONTENTS I. Key Figures of General Insurance for Fiscal 2012 Page 1. The Number of General
More informationJapan s Insurance Market
Japan s Insurance Market 2017 Japan s Insurance Market 2017 Contents Page To Our Clients Tomoatsu Noguchi President and Chief Executive, The Toa Reinsurance Company, Limited 1 1. Japan s Earthquake Insurance
More informationPrudential Financial, Inc.
Prudential Financial, Inc. 2012 Tokyo Investor Day September 12, 2012 2012 Tokyo Investor Day Eric Durant Senior Vice President Investor Relations Prudential Financial, Inc. Forward-Looking Statements
More informationQuestion and Answer (Q&A) Current Pre-need Industry Situation (as of April 27, 2005)
and (Q&A) Current Pre-need Industry Situation (as of April 27, 2005) Reminders to Sales Associates about this Q&A: 1. This Q&A is not to be left with the client (not a leave behind item) and should only
More informationJapan s Life Insurers A Look At FY1999 Results
Japan s Life Insurers A Look At FY1999 Results Haruhiko Urushibata As Japan s life insurers have struggled throughout the 1990s under the weight of falling share prices, low interest rates and credit concerns
More informationinvestment teams in a boutique the global leader
investment teams in a boutique e n v i ro n me n t + the global re s o u rc e s o f a f i n a n c i a l s e r v ice s leader Who We Are A global asset manager with expertise across a full range of asset
More information[155] Stock Increase Notes
[155] CAPITAL changes in common stock Millions of Common Capital Stock Increase Notes Fiscal year 1989 344,228 87,655 Public offering 82,900 million Conversion of convertible bonds 4,755 million Fiscal
More informationBancassurance: Overpriced Fad or Here to Stay? 13 January 2017
2016-11-16 Morgan Stanley Presentation_vSENT.ppt\12 JAN 2017\4:22 PM\1 : Overpriced Fad or Here to Stay? 13 January 2017 2016-11-16 Morgan Stanley Presentation_vSENT.ppt\12 JAN 2017\4:22 PM\2 has Been
More informationMarch 28, Yasuhiro Sato, President & Group CEO. Stock Exchange)
March 28, 2018 Company name: Representative: Location of head office: Code No.: Mizuho Financial Group, Inc. Yasuhiro Sato, President & Group CEO 1-5-5, Otemachi, Chiyoda-ku, Tokyo 8411 (on the First Section
More information2010 Insurance Shopping Study SM. Courting the Millennials When Generation Y Shops for Insurance May 2010 Insurance Practice
Courting the Millennials When Generation Y Shops for Insurance May 2010 Insurance Practice A Global Marketing Information Company businesscenter.jdpower.com 37309844364/052010 Overview Much has been written
More informationStanCorp Agreement to be Acquired by Meiji Yasuda
StanCorp Agreement to be Acquired by Meiji Yasuda July 23, 2015 Forward Looking Statements Forward-Looking Statements Information in this presentation includes certain statements related to projected growth
More informationNon-Life Insurance in Taiwan, Key Trends and Opportunities to 2017
Non-Life Insurance in Taiwan, Key Trends and Opportunities to 2017 Market Intelligence Report Reference code: IS0481MR Published: January 2014 www.timetric.com Timetric John Carpenter House 7 Carmelite
More informationBusiness Performance Highlights. Financial Information Non-Financial Information
Business Performance Highlights Financial Information Non-Financial Information 19 Business Performance Highlights / Financial Information Individual Market Sales Field New Policies (For the fiscal year,
More informationHarold McGraw III. A strong start to the year. A commitment to advancing total shareholder value. Reaffirming guidance for 2007
Harold McGraw III Chairman, President and CEO The McGraw-Hill Companies Friedman, Billings, Ramsey 2007 Growth Conference May 30, 2007 Presented at Friedman, Billings, Ramsey 2007 Growth Conference May
More informationCredit Desk Becomes Auto Lenders Secret Weapon for Driving Dealer Satisfaction, J.D. Power Finds
Credit Desk Becomes Auto Lenders Secret Weapon for Driving Dealer Satisfaction, J.D. Power Finds Mercedes-Benz Financial Services, MINI Financial Services and TD Auto Finance Earn Top Marks COSTA MESA,
More information"The Comprehensive Survey on the International Business Strategy in Japan"
"The Comprehensive Survey on the International Business Strategy in Japan" January 10, 2001 Nomura Research Institute, Ltd. International Consulting Department Copyright (C) 2001 Nomura Research Institute,
More informationVariable Annuities & Dynamic Hedging
Variable Annuities & Dynamic Hedging 7 th ASHK Appointed Actuary Symposium 7 th November 2007 James Creedon, FIA Mark Saunders, FIA, FASI, FSA Tillinghast, a business of Towers Perrin Agenda Overview US
More informationAnnual Management Report of Fund Performance
CIBC Mutual Funds CIBC Family of Managed Portfolios Annual Management Report of Fund Performance December 31, 2006 CIBC Asia Pacific Index Fund This annual management report of fund performance contains
More information(1) Date of disposal June 5, 2017 (2) The number of shares to 502,200
May 9, 2017 Company name: Lion Corporation Representative: Itsuo Hama, Representative Director, President Executive Officer Security code: 4912; the First Section of the Tokyo Stock Exchange Notice Concerning
More informationAugust A.M. Best. Credit Ratings Asia-Pacific
August 2014 A.M. Best Credit Ratings Asia-Pacific A.M. Best Asia-Pacific Credit Ratings This report includes credit ratings for all companies domiciled in Asia-Pacific, as well as their Outlooks and s.
More information2010 National Auto Insurance Study SM
Keeping Millennials for Life: Tailoring Service to Meet the Unique Needs of Generation Y Customers July 2010 Insurance Practice A Global Marketing Information Company businesscenter.jdpower.com 37309844358/080210
More informationMarch 28, To whom it may concern. Sumitomo Mitsui Trust Holdings, Inc. (Securities Code: 8309 TSE, NSE)
To whom it may concern March 28, 2018 Sumitomo Mitsui Trust Holdings, Inc. (Securities Code: 8309 TSE, NSE) Notice regarding Execution of Agreement concerning the Integration of Trust Banks Specializing
More informationCONSULTATION ON POTENTIAL CHANGES TO THE GLOBAL INDUSTRY CLASSIFICATION STANDARD (GICS ) STRUCTURE IN 2016
CONSULTATION ON POTENTIAL CHANGES TO THE GLOBAL INDUSTRY CLASSIFICATION STANDARD (GICS ) STRUCTURE IN 2016 June 1, 2015 TABLE OF CONTENTS 1. Introduction 2. Mode of consultation 3. The evolution of the
More informationAsset & Wealth Management Market Intelligence Digest Thailand. Asset & Wealth Management Market Research Centre Asia Pacific
Asset & Wealth Management Market Intelligence Digest Thailand Asset & Wealth Management Market Research Centre Asia Pacific Summary table of contents Executive Summary 1.1 1.2 Market Landscape 2.1 2.2
More informationLess Savings to Fund US Tax Cuts
31 JULY 2017 Less Savings to Fund US Tax Cuts By Florence Tan, Celestee Tan Failure to pass the healthcare bill and exclusion of the Border Tax Adjustment in the proposed tax reform imply that there is
More informationJ.D. Power and Associates Reports: Customer Loyalty and Brand Image Decline among Retail Banking Customers For a Fourth Consecutive Year
Reports: Customer Loyalty and Brand Image Decline among Retail Banking Customers For a Fourth Consecutive Year Loyalty to Banks Wanes, Particularly among Customers of Larger Institutions WESTLAKE VILLAGE,
More informationOverview of Life Insurance Industry in Japan
Individual Life Insurance Marketing Course FALIA Seminar Overview of Life Insurance Industry in Japan May 20, 2015 The Life Insurance Association of Japan I Current Life Insurance Market in Japan 2 Basic
More informationTABLE OF CONTENTS 0.0 EXECUTIVE SUMMARY... 1
TABLE OF CONTENTS 0.0 EXECUTIVE SUMMARY... 1 Gross written premiums across the ten markets amounted to over USD 8 billion in 2014...... 2... within which mortgage-related policies made up three quarters
More informationFINANCIAL STATEMENTS BALANCE SHEETS As of March 31, 2016 and September 30, 2016 Thousands of yen
FINANCIAL STATEMENTS BALANCE SHEETS March 31, 2016 and September 30, 2016 Assets March 31, 2016 September 30, 2016 Current assets Cash and deposits 13,295,827 13,490,324 Cash and deposits in trust 2,265,691
More informationResearch Note. Asia-Pacific Derivatives Survey. April 2019
April 19 Research Note In anticipation of ISDA s 34th Annual General Meeting in Hong Kong, ISDA conducted a survey of derivatives markets in the Asia-Pacific region. The survey reveals that market participants
More informationCohen & Steers Realty Majors Index
Whitepaper September 2012 Cohen & Steers Realty Majors Index An Equity Real Estate Investment Trust (REIT) Index Constructed by a Leading REIT Investment Firm 2 Applications 3 Realty Majors Portfolio Investment
More informationGlobal Consumer Confidence
Global Consumer Confidence The Conference Board Global Consumer Confidence Survey is conducted in collaboration with Nielsen 4TH QUARTER 2017 RESULTS CONTENTS Global Highlights Asia-Pacific Africa and
More informationBusiness Performance Highlights. Financial Information Non-Financial Information
Business Performance Highlights Financial Information Non-Financial Information 17 Financial Information Individual Market Sales Field New Policies (For the fiscal year, ) Number of Policies Sold [Domestic
More informationWho is Eating Whose Lunch?
Who is Eating Whose Lunch? Familiar Stories Source: Jefferies LLC / April 2013. Who is Eating Whose Lunch? Emerging Stories Source: Jefferies LLC / April 2013. And Leading Tech Companies Are Also Vulnerable
More informationConcerning Issuance of Preferred Shares through a Third-Party Allotment
Mitsubishi UFJ Financial Group, Inc. Concerning Issuance of through a Third-Party Allotment Tokyo, October 27, 2008---Mitsubishi UFJ Financial Group, Inc. (President & CEO Nobuo Kuroyanagi MUFG ) hereby
More informationBMO Global Asset Management (Asia) Limited 20 April 2018
Product Key Facts BMO MSCI ASIA PACIFIC REAL ESTATE ETF BMO Global Asset Management (Asia) Limited 20 April 2018 This is an exchange traded fund. This statement provides you with key information about
More informationProblems, Complaints and the CFPB The Impact of Problem Prevention on the Customer Experience
Problems, Complaints and the CFPB The Impact of It is critical for financial institutions to prevent problems in order to improve their performance on key financial metrics, such as share of wallet and
More informationAsia-Pacific Alternatives & Wealth Management Awards
Asia-Pacific Alternatives & Wealth Management Awards Singapore 23-25 May 2017 Awards Methodology 2017 The methodology provides an overview of the conditions and criteria used by SRP to distinguish Manufacturers,
More informationJuly A.M. Best. Credit Ratings Asia-Pacific
July 2015 A.M. Best Credit s Asia-Pacific A.M. Best Asia-Pacific Credit s This report includes credit ratings for all companies domiciled in Asia-Pacific, as well as their Outlooks and s. Credit ratings
More informationHow MHP increases diversity and resiliency. Acquisitions and investments are performing well. Key trends will keep MHP growing
Harold McGraw III Chairman, President and CEO The McGraw-Hill Companies Citigroup 18th Annual Entertainment, Media & Telecommunications Conference Presented at the Citigroup 18 th Annual Entertainment,
More informationDespite global headwinds, U.S. companies see opportunities abroad
International Business Indicator Despite global headwinds, U.S. companies see opportunities abroad April 2016 65 About the Wells Fargo International Business Indicator The Wells Fargo International Business
More informationNumber of shares intended to be Minimum number of shares Maximum number of shares intended to be purchased
.. 1 (4)Number of Shares to be Purchased Number of shares intended to be Minimum number of shares Maximum number of shares purchased intended to be purchased intended to be purchased 631,641 327,800 -
More information1Q2014 Analyst Briefing 26 April 2014
1Q2014 Analyst Briefing 26 April 2014 1 1 Outline 1. Serial System Highlights 2. 1Q2014 Financial Highlights 3. Corporate & Business Update Initial Results 4. 1Q2014 Results Overview 5. Outlook & Investment
More informationGoldman Sachs U.S. Financial Services Conference
Goldman Sachs U.S. Financial Services Conference Doug Peterson President and CEO Chip Merritt Vice President, Investor Relations December 5-6, Copyright by S&P Global. All rights reserved. Comparison of
More informationGlobal Property & REIT Quantitative Analysis
Global Property & REIT Quantitative Analysis 4th Quarter 2012 2n S&P Dow Jones Indices Quantitative Analysis Global Property & REIT Page 1 Contents S&P Global Property & REIT 3 S&P Developed Property &
More informationThe Tender Offer is now complete, since the total number of shares tendered in the Tender Offer exceeded the minimum threshold of shares.
To whom it may concern: March 23, 2017 Company Name: Representative: Calsonic Kansei Corporation Hiroshi Moriya, President and CEO (Stock Code: 7248, First Section of the Tokyo Stock Exchange) Inquiries:
More informationSix months ended September 30, 2013
Six months ended September 3, Consolidated Financial Highlights Fujitec Co., Ltd. and Consolidated Subsidiaries Six-month periods ended September 3, and 212 Millions of Yen Thousands of U.S. Dollars Percent
More informationCharting Brunei s Economy
Charting Brunei s Economy Designed to help executives catch up with the economy and incorporate macro impacts into company s planning. Annual subscription includes 2 semiannual issues published in June
More informationNOTICE OF THE 142ND ANNUAL GENERAL MEETING OF SHAREHOLDERS
Note: This document has been translated from a part of the Japanese original for reference purposes only. In the event of any discrepancy between this translated document and the Japanese original, the
More informationCanadian Auto Insurance Customer Satisfaction Climbs despite Premium Increases, J.D. Power Finds
Canadian Auto Insurance Customer Satisfaction Climbs despite Premium Increases, J.D. Power Finds The Co-operators Ranks Highest in Customer Satisfaction in Alberta, Atlantic and Ontario s; Industrial Alliance
More informationétudes et Dossiers No. 369 World Risk and Insurance Economics Congress July 2010 Singapore Working Paper Series of The Geneva Association
International Association for the Study of Insurance Economics études et Dossiers études et Dossiers No. 369 World Risk and Insurance Economics Congress 25-29 July 2010 Singapore Working Paper Series of
More informationACE HARDWARE REPORTS RECORD 2015 REVENUES, PROFITS AND PATRONAGE DIVIDEND
PRESS RELEASE ACE HARDWARE REPORTS RECORD 2015 REVENUES, PROFITS AND PATRONAGE DIVIDEND Record fiscal 2015 revenues of $5.0 billion, an increase of 7.3 percent from last year Record fiscal 2015 net income
More informationYOU DESERVE BOTH. PROTECTION AND GROWTH OPPORTUNITY. PruSecure Advisor SM FIXED INDEXED ANNUITY. Prudential Annuities
Prudential Annuities PruSecure Advisor SM FIXED INDEXED ANNUITY PROTECTION AND GROWTH OPPORTUNITY. YOU DESERVE BOTH. Issued by Prudential Annuities Life Assurance Corporation. This material must be preceded
More informationAgent Product Guide. Life Portfolio. Allianz Life Insurance Company of North America. M-3584 For agent use only not for use with the public.
Agent Product Guide Life Portfolio Allianz Life Insurance Company of North America M-3584 For agent use only not for use with the public. GenDex II TM Product positioning Combines flexible protection with
More informationNew Dimension for Offshore Investment
New Dimension for Offshore Investment 1 September 2015 Dr. Kongkiat Opaswongkarn Chief Executive Officer Asia Plus Group Holdings PCL Why Invest Globally? PROS Diversification Products (Equities / Fixed
More informationORIX Corporation (TSE: 8591; NYSE: IX)
ORIX Corporation (TSE: 8591; NYSE: IX) Consolidated Financial Results First Quarter Consolidated Financial Results For the Three Month Period Ended April 1 June 30, 2012 Haruyuki Urata Shintaro Agata Takao
More informationInformational Meeting
The First Informational Meeting May 31, 2004 in Fiscal 2004 1 Contents MSI Group s s Actions to Increase ROE Domestic -Increasing top-line Non-life -Expense cut Insurance -Loss reduction -Portfolio investment
More informationDeal and Solution Awards 2013 Best Structured Trade and Commodity Trade Solution of the Year in Southeast Asia
Factsheet UOB s Industry Awards 2013 In 2013, UOB won 69 awards for its excellence in banking. The awards cover a whole range of banking services from commercial banking to wealth management and service
More informationThe Toa Reinsurance Company, Limited
The Toa Reinsurance Company, Limited Contents To Our Clients 1 Shinya Yoshikoshi Trends in Japanese non-life insurance market and the basic strategies 2 of Nissay Dowa General Insurance Shuichiro Sudo
More informationSummary of Consolidated Business Results of Tokio Marine Holdings, Inc. under Japanese GAAP for the nine months ended December 31, 2018
Summary of Consolidated Business Results of under Japanese GAAP for the nine months ended December 31, 2018 Company Name: (the Company ) Securities Code Number: 8766 (URL: https://www.tokiomarinehd.com/en/)
More informationC$1.1 trillion (US$850 billion). US$394 billion.
Manulife Financial Corporation (Manulife) is a leading international financial services group that traces its roots and investment management experience back to the 1800s. As at 31 March 2018, assets under
More informationInsights Life supplementary reporting. Entering a new era? EV reporting remained prevalent across Asia-Pacific, although reduced in Europe
Insights July 2016 2015 Life supplementary reporting Entering a new era? The 2015 life insurer reporting season showed a continuing emphasis on supplementary information including Embedded Value (EV) and
More information4188, First Section of the TSE)
September 26, 2013 To whom it may concern, Company name: Name of representative: (TSE Code: Taiyo Nippon Sanso Shinji Tanabe, President 4091, First Section of the TSE) Company name: Name of representative:
More informationNEWS RELEASE. R&I Affirms Ratings: 4 Major Life Insurance Groups R&I Changes Outlook to Positive: Dai-ichi Life Group, Sumitomo Life Group
May 18, 2018 R&I Affirms Ratings: 4 Major Life Insurance Groups R&I Changes Outlook to Positive: Dai-ichi Life Group, Sumitomo Life Group Rating and Investment Information, Inc. (R&I) has announced the
More informationOverview of Principal Group Companies and Bases
Overview of Principal Group Companies and Bases Operations in Japan Principal Established ORIX Business (Acquired) Ownership Corporate Financial Services Leasing, Lending, Other Financial Services Apr.
More informationPrincipal Asia Pacific High Dividend Equity Fund Grasp the Chance for Yielding Growth and Income! August 2018
Principal Prosperity Series Principal Asia Pacific High Dividend Equity Fund Grasp the Chance for Yielding Growth and Income! August 218 Important Notes 1. The Principal Asia Pacific High Dividend Equity
More information