Business Performance Highlights. Financial Information Non-Financial Information

Transcription

1 Business Performance Highlights Financial Information Non-Financial Information 19

2 Business Performance Highlights / Financial Information Individual Market Sales Field New Policies (For the fiscal year, ) Annualized Premiums on New Policies [Domestic Total (Nippon Life+Mitsui Life)] billion Nippon Life Mitsui Life billion ( 2.0%) Number of Policies Sold [Domestic Total (Nippon Life+Mitsui Life)] 3.80 million (Unit: Millions of Policies) million 3.80 ( 16.9%) Amount of New Policies [Domestic Total (Nippon Life+Mitsui Life)] 7,606.1 billion (Unit: Trillions of Yen) ,582.9 billion 7.6 ( 36.1%) ( 7.0%) ( 18.4%) ( 40.4%) Policies in Force ( March 31, ) Annualized Premiums for Policies in Force [Domestic Total (Nippon Life+Mitsui Life)] 4,172.2 billion Nippon Life Mitsui Life 3, , ,665.7 billion 4,172.2 (+2.8%) Number of Policies in Force [Domestic Total (Nippon Life+Mitsui Life)] million (Unit: Millions of Policies) million (+4.2%) Amount of Policies in Force [Domestic Total (Nippon Life+Mitsui Life)] 181,875.6 billion (Unit: Trillions of Yen) ,728.6 billion ( 3.0%) 3, , ,665.7 (+2.9%) (+4.5%) ( 2.8%) March 31 March 31 March 31 Notes: 1. Amount of annualized premiums in new policies which includes net increase due to conversions. 2. Annualized premiums, the amount for an entire year, are calculated by applying coefficients based on the premium payment method to a single premium payment amount. (The premium divided by the coverage period is used for single payments). 3. Number of policies sold represents the total of new policies and policies after conversions. 4. Amount of new policies and policies in force represents the total sum of: the individual insurance coverage amount for individual insurance, the individual annuity resources amount (amount of future annuity payments translated to value at the start of annuity payments) for individual annuities in the case of policies prior to the start of annuity payments, and the policy reserves amount (amount of reserves accumulated for future payments of annuities and others) for individual annuities in the case of policies after the start of annuity payments. 5. For Mitsui Life, new policies reflect those for the fourth quarter of the fiscal year, and for the full fiscal years, and, and the policies in force are the total of the number at the end of the full fiscal years,, and. Regarding new policies in the individual market, annualized premiums, the number of new policies, and the amount of new policies all declined as a result of the drop in the volume of sales centered on annuity insurance and other savings-type products for which expected interest rates were lowered in April, despite strong sales of Platinum Phoenix, Nissay s long-term term life insurance with a period of extensive coverage for accidents, for which sales to corporate customers were launched in April, and Dream Road, the lump-sum payment foreign currency-denominated endowment insurance which Mitsui Life began supplying to Nippon Life in October. For policies in force, annualized premiums and the number of policies increased, while the amount of policies in force declined. 20

3 Corporate Market Sales Field ( March 31, ) (Unit: Trillions of Yen) Amount of Group Insurance Policies in Force [Domestic Total (Nippon Life+Mitsui Life)] 108,769.6 billion ,511.9 billion (+0.5%) Mitsui Life 13.2 General welfare group term life insurance 36.9 Amount of Group Annuities in Force [Domestic Total (Nippon Life+Mitsui Life+Nissay Asset Management +DC Investment Trusts)] 16,385.3 billion (Unit: Trillions of Yen) ,854.1 billion 16.3 (+2.7%) DC 0.3 Investment Trusts 0.8 Mitsui Life Nissay Asset Management 2.3 Separate accounts 1.1 Business Performance Highlights Group credit life insurance General account Optional group term life insurance 35.7 Other March 31 March 31 Notes: 1. Nissay Asset Management s figures are included in the amount of group annuities in force. 2. The amount of group annuities in force for Nippon Life and Mitsui Life represents each company s respective policy reserves total amount, for Nissay Asset Management represents the investment advisory balance, and for DC Investment Trusts represents the investment trust balance of the defined contribution pension (the equivalent of the Nippon Life sales companies). In the corporate market, we grew the amount of group insurance policies in force and the amount of group annuities in force by working to meet corporate customers needs, including through consulting. 21

4 Business Performance Highlights / Financial Information Revenues from Insurance and Reinsurance For the fiscal year ended March 31, [Consolidated] 5,422.0 billion Fiscal year ended March 31, 4,488.4 billion Revenues from Insurance and Reinsurance (Consolidated) Nippon Life Overseas, etc. Mitsui Life 6, , , , ,422.0 (+3.6%) 4,488.4 ( 3.4%) Revenues from insurance and reinsurance comprises insurance and reinsurance premiums paid by policyholders. Premium income breaks down into the following categories: individual insurance, individual annuities, group insurance, and group annuities (see p. 184). In the fiscal year,, revenues from insurance and reinsurance totaled 4,488.4 billion on a nonconsolidated basis and 5,422.0 billion on a consolidated basis. Notes: 1. Mitsui Life s figure for is for the fourth quarter of the fiscal year,, the portion that is reflected in consolidated results. 2. Total revenues from insurance and reinsurance denote consolidated revenue from insurance and reinsurance from Nippon Life, Mitsui Life, MLC and Nippon Life Insurance Company of America. Core Operating Profit For the fiscal year ended March 31, [Group] billion Fiscal year ended March 31, billion Trends in Core Operating Profit (Group) Nippon Life Overseas, etc Mitsui Life (+5.4%) (+5.2%) Core operating profit mainly consists of income related to insurance (the net of income from premiums less payments for insurance claims and business costs) and investment operations, including interest and dividend income. It is the fundamental index that reflects an insurance company s earnings position on a flow basis. For the fiscal year,, nonconsolidated core operating profit stood at billion and core operating profit from the Group s insurance operations was billion, remaining at a high level (see p. 161). Notes: 1. Mitsui Life s figure for is for the fourth quarter of the fiscal year,, the portion that is reflected in consolidated results. 2. Core operating profit from the Group s insurance operations is calculated based on Nippon Life s core operating profit, Mitsui Life s core operating profit, and equity in overseas life insurance subsidiaries and affiliates net income before taxes with some internal transaction adjustments. Reference: Ordinary Profit (Nonconsolidated) Core operating profit Expense difference Risk difference Interest difference Capital gain/loss (11.7) (28.9) (26.9) Non-recurring gain/loss (148.8) (147.5) (230.8) Ordinary profit Ordinary profit is the total of core operating profit, capital gain/ loss and non-recurring gain/loss, and shows the results of business activities for the one-year period. In the fiscal year,, the Company accumulated additional policy reserves for individual annuity insurance in order to further ensure soundness. Notes: 1. Core operating profit + capital gain/loss + non-recurring gain/loss = ordinary profit 2. The breakdown of core profit (expense difference, risk difference, and interest difference) has been calculated using a proprietary method giving consideration to the Company s unique factors, such as the composition of policies in force. 3. Capital gain/loss includes gain/loss on sales of securities and loss on valuation of securities and others. 4. Non-recurring gain/loss includes provision for additional policy reserves, provision for and reversal of contingency reserves, and others.

5 Investment Income For the fiscal year ended March 31, [Consolidated] 1,871.2 billion Fiscal year ended March 31, 1,652.6 billion Business Performance Highlights Investment income includes interest and dividends earned by investing assets, gains on the sale of securities, and other items. In asset management, we are working to strengthen investment and financing in overseas markets, the credit domain, and in growth and new fields in order to secure long-term and stable yields through globally diversified investing. In the fiscal year,, with a positive market environment as a backdrop to these efforts, we generated nonconsolidated investment income of 1,652.6 billion, and consolidated investment income of 1,871.2 billion. Main Investment-Related Revenues and Expenditures (Consolidated) Investment income 1, , ,871.2 Interest, dividends and other income 1, , ,496.5 Gain on sales of securities Gain from separate accounts, net Investment expenses Loss on sales of securities Loss on valuation of securities Loss from separate accounts, net 43.5 Net proceeds from investments 1, , ,487.3 Note: Aggregate investment income and investment expenses in the separate accounts are included in either gain or loss from separate accounts, net. Total Assets March 31, [Consolidated] 74,392.5 billion March 31, 66,472.6 billion Trends in Total Assets (Consolidated) Nippon Life Overseas, etc. Mitsui Life (Unit: Trillions of Yen) (+2.7%) General business companies break down total assets into the categories of current assets, fixed assets, and deferred assets. However, life insurance companies show break downs of total assets by each asset category backed by policyholder reserves (see pp. 138 and 216). March 31,, total assets were 66,472.6 billion on a nonconsolidated basis and 74,392.5 billion on a consolidated basis (+2.6%) March 31 23

6 Business Performance Highlights / Financial Information Equity March 31, 5,819.0 billion Including foundation funds (kikin ) and reserves of 4,790.2 billion Trends in Equity (Nonconsolidated) 4, , ,819.0 (+523.9) March 31 Equity is the sum of foundation funds (kikin ), reserves and other items (foundation funds and the reserve for redemption of foundation funds, which are included in net assets on the balance sheets, and the contingency reserve and reserve for price fluctuations in investments in securities, which are included in liabilities on the balance sheets), and subordinated bonds. Nippon Life works to build up equity. This equity is a financial resource for responding to risks that do not include unrealized gain on securities, which is easily affected by the economic environment. More specifically, even if management risks such as a massive natural disaster or dramatic decline in stock prices occur, this financial platform enables Nippon Life to pay out insurance claims and benefits as stipulated in insurance policies. This equity is also a source of future dividend payments. Equity was 5,819.0 billion as of March 31,, as Nippon Life maintained a high level of equity in order to ensure financial soundness. Equity Replacement Ratio (Nonconsolidated) March 31 Foundation funds (kikin) and reserves 4, , ,790.2 Net assets 1, , ,582.1 Equalized reserve for dividends to policyholders Liabilities 2, , ,208.0 Contingency reserve 1, , ,663.3 Reserve for price fluctuations in investments in securities , ,282.1 Subordinated bonds ,028.8 Equity 4, , ,819.0 Note: Net assets are shown as the amount after the appropriation of retained earnings after deducting valuations, conversions and others from total net assets on the balance sheets. 24

7 Unrealized Gain/Loss on Securities March 31, 10,547.3 billion Business Performance Highlights Trends in Unrealized Gain/Loss on Securities (Unit: Trillions of Yen) (+0.4) Unrealized gain/loss on securities indicates the difference between the market value of securities and the book value. Unrealized gain/loss on securities, although affected by economic conditions, is one of the indicators for preparing against risk (see p. 204). March 31,, unrealized gain/loss on securities was 10,547.3 billion. March 31 Solvency Margin Ratio March 31, [Consolidated] % March 31, % The solvency margin ratio is the total value of the solvency margin (equity plus unrealized gain/loss on securities, etc.) divided by the quantified amount of all risks exceeding those that can normally be forecast, including major natural disasters and a large drop in stock prices. The solvency margin is used by regulatory agencies as an indicator of the amount of surplus capacity available to make payments. When this ratio falls below 200%, an insurance company is subject to an order by the regulatory agencies to improve business. The solvency margin ratio as of March 31,, was 917.9% on a nonconsolidated basis and 968.0% on a consolidated basis, which ensures a high level of preparedness for paying benefits with sufficient surplus capacity to fully cover risk (see pp. 200 and 284). Solvency Margin Ratio [Consolidated] March 31 Total solvency margin (A) 12, , , ,150.8 Total amount of risk (B) 2, , , ,923.5 Solvency margin ratio (A) (1/2) (B) % 896.0% 917.9% 968.0% 25

8 Business Performance Highlights / Financial Information Real Net Assets March 31, [Consolidated] 18,140.5 billion March 31, 17,153.6 billion Trends in Real Net Assets (Consolidated) Nippon Life Mitsui Life, overseas, etc. (Unit: Trillions of Yen) (+6.0%) 17.1 (+5.7%) Real net assets are calculated by subtracting total liabilities, other than contingency reserves and other liability items highly similar to equity, from total assets at market value. Real net assets are an approximation of an insurance company s liquidation value. If real net assets are negative, the regulatory agencies may judge that liabilities exceed assets in real terms, and an insurance company may be subject to an order by the regulatory agency to suspend business. March 31,, nonconsolidated real net assets were 17,153.6 billion. Consolidated real net assets were 18,140.5 billion. March 31 Ratings from Ratings Companies Ratings (as of July 1, ) AA A+ A1 R&I (Insurance Claims Paying Ability) S&P Global (Insurer Financial Strength Rating) Moody s (Insurance Financial Strength Ratings) Issued by third-party ratings agencies, ratings are an evaluation of an insurance company s ability to pay insurance claims. (Ratings are not a guarantee that claims and other payments will be fulfilled.) Ranking Standard AAA AA A BBB BB B The higher rank has the higher capacity to meet payment obligations. R&I s Definition of AA Rating A very high degree of capacity for the payment of insurance claims and excellence in several key factors of evaluation. S&P s Definition of A Rating Strong capacity to fulfill insurance policy obligations; but compared with the top AAA rating, the AA rating is somewhat susceptible to adverse economic conditions and changes in circumstances. Moody s Definition of A Rating Obligations judged to be upper-medium grade and subject to low credit risk. Notes: 1. The ratings are based on information and data up to the time of each rating and are subject to change in the future. 2. Nippon Life received the ratings from R&I, S&P, and Moody s after officially requesting them and providing detailed information for more accurate evaluation. 3. Plus (+) or minus ( ) signs following the ratings show relative standing within the major rating categories. 26

9 Distribution of Dividends to Participating Insurance Policyholders Fiscal Year Ending March 31, 2019 Policyholder Dividends Based on the Fiscal Year Ended March 31, Results Life insurance policies are long-term contracts extending from the initial enrollment to the receipt of claims and benefits or other events. Aiming to maximize profits for policyholders over the medium to long term, we strive to pay policy claims and benefits along with stable annual policyholder dividends each year. In the fiscal year,, based on the ongoing improvement in national mortality rates and the resulting price reductions on new policies from April, especially for coverage-type products, we increased the risk profit dividend for some existing policies. Some of the equalized reserve for dividends to policyholders* established in the fiscal year, 2014 were used to source these dividend increases. In addition, with the forecast for a continued challenging asset management environment with ultra-low interest rates, we utilized some of the equalized reserve for dividends for policyholders* and left the interest rate profit dividend unchanged. Business Performance Highlights * Refers to the voluntary reserve for stabilizing the amount of dividends paid from surplus to policyholders provided in Article 30, Paragraph 5 of the Ordinance for Enforcement of the Insurance Business Act. Amount of Reserve for Policyholder Dividends The reserve for policyholder dividends is accumulated to fund dividend payments to policyholders. We try to balance these reserves against our equity so that we can maintain steady annual dividend payments Policyholder Dividend Payout Ratio [For the fiscal year, ] Reserve for policyholder dividends = Adjusted net surplus 37% The policyholder dividend payout ratio equals the reserve for policyholder dividends (including the equalized reserve for dividends to policyholders) divided by adjusted net surplus (in the case of a reversal, the reversal amount is deductible). A measure of what financial resources are effectively available in consideration of laws and regulations, adjusted net surplus equals net surplus plus any excess of reserves such as contingency reserves. Policyholder Dividends in Mutual Companies Life insurance premiums are generally calculated based upon expected rates, including rates of interest and mortality. However, because life insurance contracts are long-term agreements, actual conditions may differ from expectations due to changes in the economic environment, increasing management efficiency, or other factors. Life insurance contracts can be broadly classified into two categories, namely participating insurance, where dividend payments are distributed, and non-participating insurance, where no dividend payments are distributed. In the event that a surplus is generated by the difference between expected rates and actual conditions in participating insurance, the increase is deemed to be distributable to policyholders (excluding non-participating insurance policyholders) based on policy terms as policyholder dividends. In fact, policyholder dividends could be classified, by nature, as the post-settlement of insurance premiums that were originally calculated based upon expected rates. Nippon Life employs a mutual company format in which all policyholders (excluding non-participating insurance policyholders) are counted as members of the Company. In addition to the accumulation of equity, the majority of the surplus is returned to policyholders as participating policyholder dividends. Dividend Framework The chart on the right shows the framework for dividends based on assumed rates. Insurance premiums are calculated while discounting investment gains based on assumed rates. Even if actual investment profits are lower than expected, as in Case 1 below, Nippon Life guarantees this discount on insurance premiums to stay the same. The amount for payments such as future insurance claims Expected investment gains (assumed interest rates portion) Actual insurance premiums paid Covered by Nippon Life Investment return is lower than assumed interest rates CASE 1 Actual investment gains Portion allocated to dividends Investment return is higher than assumed interest rates CASE 2 Please see p. 66 for details regarding the Policy Details Reminder, which is sent out each year to every customer. 27

10 Business Performance Highlights / Financial Information Main Balance Sheet Items (Nonconsolidated) March 31 Total assets 66,472.6 A Cash and deposits Call loans Monetary receivables purchased Assets held in trust 10.4 Investments in securities 54,703.5 B Loans 7,468.3 Tangible fixed assets 1,630.8 Intangible fixed assets Reinsurance receivables 0.5 Other assets Customers liability for acceptances and guarantees 52.0 Allowance for doubtful accounts (2.4) Allowance for investment loss (28.1) Total liabilities 59,909.3 Policy reserves and other reserves: 55,021.8 Policy reserves 53,741.0 C Reinsurance payables 0.5 Corporate bonds 1,028.8 Other liabilities 1,466.0 Accrued bonuses for directors and audit and supervisory board members 0.0 Accrued retirement benefits Accrued retirement benefits for directors and audit and supervisory board members 4.8 Reserve for program points 9.4 Reserve for price fluctuations in investments in securities 1,282.1 D Deferred tax liabilities Deferred tax liabilities for land revaluation Acceptances and guarantees 52.0 Total net assets 6,563.2 Foundation funds ➀ Reserve for redemption of foundation funds ➁ 1,200.0 E Reserve for revaluation ➂ 0.6 Surplus ➃ Total foundation funds and others (=➀+➁+➂+➃) 1,801.2 Net unrealized gains on available-for-sale securities ➄ 4,882.1 Deferred losses on derivatives under hedge accounting ➅ (59.0) Land revaluation losses ➆ (60.9) Total valuations, conversions, and others (=➄+➅+➆) 4,762.0 Total liabilities and net assets 66,472.6 (Consolidated) March 31 Total assets 74,392.5 Cash and deposits 1,405.7 Call loans Monetary receivables purchased Assets held in trust 10.6 Investments in securities 60,106.7 Loans 8,630.1 Tangible fixed assets 1,857.7 Intangible fixed assets Reinsurance receivables 11.5 Other assets 1,299.2 Deferred tax assets 6.1 Customers liability for acceptances and guarantees 52.9 Allowance for doubtful accounts (3.8) Total liabilities 67,470.1 Policy reserves and other reserves: 61,523.0 Policy reserves 60,130.1 Reinsurance payables 6.5 Corporate bonds 1,108.8 Other liabilities 2,244.5 Accrued bonuses for directors and audit and supervisory board members 0.0 Net defined benefit liability Accrued retirement benefits for directors and audit and supervisory board members 5.5 Reserve for program points 9.4 Reserve for price fluctuations in investments in securities 1,345.9 Deferred tax liabilities Deferred tax liabilities for land revaluation Acceptances and guarantees 52.9 Total net assets 6,922.3 Foundation funds Reserve for redemption of foundation funds 1,200.0 Reserve for revaluation 0.6 Consolidated surplus Total foundation funds and others 1,975.7 Net unrealized gains on available-for-sale securities 4,918.6 Deferred losses on derivatives under hedge accounting (59.0) Land revaluation losses (60.9) Foreign currency translation adjustments 28.7 Remeasurement of defined benefit plans (18.6) Total accumulated other comprehensive income 4,808.5 Noncontrolling interests Total liabilities and net assets 74,392.5 A Total Assets General account assets were 65,178.5 billion, while separate account assets were 1,294.1 billion. B Investments in Securities From the standpoint of gradually increasing profits for policyholders through the medium- and long-term improvement of revenues and profits, Nippon Life in particular holds domestic bonds, including national government bonds, local government bonds, and corporate bonds, all of which present potential for stable yen-denominated returns. Also, within the range of allowable risks, Nippon Life invests in domestic stocks, foreign securities and other securities. Net unrealized gains on securities, the difference between the market value and book value of the securities, was 10,547.3 billion. C Policy Reserves Policy reserves are reserves that must be accumulated under the Insurance Business Act in order to prepare for payments of future insurance claims and other benefits. D Reserve for Price Fluctuations in Investments in Securities Reserve for price fluctuations in investments in securities is accumulated in accordance with the Insurance Business Act to cover losses caused by a future decrease in prices of assets whose value is likely to fluctuate, such as stocks. E Foundation Funds (Kikin)/Reserve for Redemption of Foundation Funds In accordance with the Insurance Business Act, foundation funds (kikin) serve as the financial base for mutual companies while providing a means of financing granted only to mutual companies and corresponding to the capital of joint-stock companies. Please see pp. 128 and 168 for balance sheets. 28

11 Main Items in Statements of Income (Nonconsolidated) Fiscal year 1 Ordinary income: 6,338.5 Revenues from insurance and reinsurance 4,488.4 F Investment income: 1,652.6 Interest, dividends and other income 1,407.3 G Gain on sales of securities Other ordinary income Ordinary expenses: 5,928.0 Benefits and other payments: 3,663.1 H Death and other claims 1,032.7 Annuity payments Health and other benefits Surrender benefits Other refunds Provision for policy reserves: 1,112.9 Provision for policy reserves 1,090.7 Provision for interest on reserve for dividends to policyholders 22.2 Investment expenses: I Loss on sales of securities Loss on valuation of securities 11.2 Loss on derivative financial instruments, net Provision for allowance for investment loss 2.9 Operating expenses Other ordinary expenses Ordinary profit (=1 2) Extraordinary gains Extraordinary losses: Provision for reserve for price fluctuations in investments in securities Extraordinary gains (losses) (=4 5) (160.3) 7 Surplus before income taxes (=3+6): Income taxes current Income taxes deferred (97.0) 8 Total income taxes Net surplus (=7 8) J (Consolidated) Fiscal year 1 Ordinary income: 7,609.8 Revenues from insurance and reinsurance 5,422.0 Investment income: 1,871.2 Interest, dividends and other income 1,496.5 Gain on sales of securities Other ordinary income Ordinary expenses: 7,137.9 Benefits and other payments: 4,407.3 Death and other claims 1,298.6 Annuity payments Health and other benefits Surrender benefits 1,085.9 Other refunds Provision for policy reserves: 1,234.4 Provision for policy reserves 1,212.2 Provision for interest on reserve for dividends to policyholders (mutual company) 22.2 Investment expenses: Loss on sales of securities Loss on valuation of securities 11.3 Loss on derivative financial instruments, net Operating expenses Other ordinary expenses Ordinary profit (=1 2) Extraordinary gains Extraordinary losses: Provision for reserve for price fluctuations in investments in securities Extraordinary gains (losses) (=4 5) (201.5) 7 Provision for reserve for dividends to policyholders (limited company) Surplus before income taxes (=3+6 7): Income taxes current Income taxes deferred (123.0) 9 Total income taxes Net surplus (=7 8) Net surplus attributable to noncontrolling interests Net surplus attributable to the parent company Business Performance Highlights F Revenues from Insurance and Reinsurance Comprising insurance and reinsurance premiums paid by policyholders. G Investment Income This includes interest, dividends and other income as well as gain on sales of securities. H Benefits and Other Payments These consist of payments related to insurance policies, including death and other claims, annuity payments, health and other benefits and surrender benefits. I Investment Expenses These are expenses including loss on sales of securities, loss on valuation of securities and others. J Net Surplus Extraordinary gains and losses as well as total income taxes have been added or subtracted to ordinary income. Please see pp. 130 and 170 for statements of income. 29

12 Business Performance Highlights / Non-Financial Information Number of Customers (Number of Insured Persons, etc.) and Number of Corporate Clients March 31, million people (Mitsui Life: 2.00 million people) Trends in Number of Customers (Number of Insured Persons, etc.) (Nonconsolidated) (Unit: Millions of People) We regard our over 10 million customers as the foundation upon which our business rests, and bolstering that base is one of the goals in our medium-term management plan. March 31,, there were million customers (number of insured persons, etc.) on a nonconsolidated basis, an increase of 30,000 customers compared to the end of the previous fiscal year. We will stay committed to expanding our customer base in order to keep fulfilling our mission as a life insurance company to serve as a source of security and safety for our customers. The number of customers (number of insured persons, etc.) is mainly the number of insured persons enrolled in individual insurance and individual annuities, plus customers who have deferred maturity benefits and other payments, plus customers who have enrolled in policies offered by Aioi Nissay Dowa Insurance Co., Ltd. through Nippon Life. March 31 March 31, 236 thousand companies (Mitsui Life: 54 thousand companies) Trends in Number of Corporate Clients (Nonconsolidated) (Unit: Thousands of Companies) In addition to individual customers, we serve over 200,000 corporate clients. We will continue to work to build up and reinforce these relationships further from many angles, including financing and provision of corporate coverage to enhance company and employee benefits. The number of corporate clients is the number of corporate policyholders of all types of policies plus the number of companies with which we have business, financing, and other relationships that do not pertain to insurance products. March 31 30

13 Total Payments of Death and Other Claims, Annuity Payments, and Health and Other Benefits For the fiscal year ended March 31, 2,484.2 billion (Total for individuals and companies) Business Performance Highlights Total Payments of Death and Other Claims, Annuity Payments, and Health and Other Benefits (Nonconsolidated) 2, , , ,484.2 Death and other claims 1,032.7 Total payments of death and other claims, annuity payments, and health and other benefits (total for individuals and companies) were 2,484.2 billion in the fiscal year,. Nippon Life is committed to continuing to make payments with speed and reliability Annuity payments Health and other benefits Customer Satisfaction Survey For the fiscal year ended March 31, Total of Satisfied and Somewhat satisfied responses 90.8% Satisfied 29.6% Somewhat satisfied 61.2% Trends in Customer Satisfaction Survey (Nonconsolidated) 90.1% 28.8% 90.5% 30.1% 90.8% Satisfied 29.6% We conduct an annual survey of policyholders with the aim of evaluating our initiatives from the customer s point of view and using the feedback to improve our products and services. In the survey conducted in the fiscal year,, we received a customer satisfaction score (the ratio of customers who replied satisfied or somewhat satisfied ) of 90.8%. 61.3% 60.4% Somewhat satisfied 61.2% Review of the Fiscal Year Ended March 31, Implemented once per year (from September 1 to 25 in ) Survey target: Approximately 25,000 existing policyholders Number of valid responses: Nearly 6,000 existing policyholders Specific survey questions: Responsiveness of sales representatives Currently held policies Application procedures for new policies Procedures after enrolling in policies Reliability of Nippon Life, etc. The ratings for indicating level of customer satisfaction were satisfied, somewhat satisfied, somewhat dissatisfied and dissatisfied. 31

14 Business Performance Highlights / Non-Financial Information Number of Sales Representatives March 31, 52,356 people (Mitsui Life: 7,192 people) Trends in Number of Sales Representatives (Nonconsolidated) (Unit: People) 51,955 50,904 52,356 Our network of roughly 50,000 sales representatives is the channel through which we have built enduring relationships of trust with customers through face-to-face interactions. Moving ahead, we will keep endeavoring to maintain and expand our sales representative organization to ensure consistently high-quality customer service. From fiscal year,, the number of part-time sales staff was moved from sales employee count to back office employee count. (Number of part-time sales staff as of March 31, : 966) March 31 Number of Female Managers Start of April 1, 526 (14.9%) (15.7%) people (Mitsui Life: 138 people) Trends in Number of Female Managers (Nonconsolidated) 583 (16.1%) Nippon Life will strive to bring the ratio of management positions filled by women to at least 20% by the start of the fiscal year ending March 31, 2021, aiming for 30% in the 2020s and training is being bolstered. To ensure that women play an ongoing role in management, we are actively working to promote women to supervisory positions and develop future female leaders and a total of 583 female managers are now active across the organization. Figures in parentheses denote the ratio of female managers. Start of April 1 Ratio of Male Employees Taking Childcare Leave For the fiscal year ended March 31, 100.0% % % Trends in Childcare Leave Acquisition Rate (Nonconsolidated) 100.0% Since the fiscal year, 2014, we have set a Company-wide target of 100% of male employees taking childcare leave, and have now marked the fifth consecutive year of a 100% acquisition rate. Over the past four years, 1,400 male employees have taken childcare leave to date. This equals approximately 20% of Nippon Life s total male workforce. 32