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1 rayt,,,,,,,,,,,,,,,,,,iya [spat inagama laimatod ivasaakaptnama =spat samyam~a (Baart sarkar ka ]pk`ma) sammmmmpak- kayaa-laya // kaolakata,e jao sai baaosa raod, (iwtiya tla), kaolakata Rashtriya Ispat Nigam Ltd. VISAKHAPATNAM STEEL PLANT (A Govt. of India Enterprise) Branch Sales Office Kolkata, AJC BOSE ROAD,(2 nd Floor), Kolkata Phone: , Fax : Tender Notice No :VSP/MKTG/KOL/ 204-5/SYS/002 October 0, 204 Sub : Notice inviting Tender for maintenance of Computer System & Peripherals at Kolkata office / Stockyard, KOLKATA. Sealed tenders are invited for the maintenance of computer system available at its branch sales office, Kolkata, Regional Office (East), Kolkata and at its Stockyard at NH-5, Junglepur, Howrah. 2. The period of proposed AMC shall be for one year from the date of award of AMC. 3. The tender will be received up to 3.00PM on and will be opened immediately thereafter. 4. Tender documents with detailed Terms and Conditions and hardware details are being enclosed herewith. 5. The system can be inspected on all working days, except Sundays and Holidays between 0AM to 5:00 PM with prior appointment with Mr. Sonu Kumar Ram -RSE (Mobile ) 6. Tender received in Tender Box in the branch office as in the case maybe, will be opened in presence of Tenderers who are present on the date and time : Tender receipt Last Date: Time: 3:00 pm at BSO Kolkata Tender Opening: Date : Time: 3:30 pm at BSO Kolkata 7. The tender shall be valid for a period of (one) month from the date of Tender opening. 8. EMD of Rs0,000/- (Rupees Ten thousand only) in the form of Demand Draft/Pay Order of Nationalised Bank in favour of RASHTRIYA ISPAT NIGAM LIMITED payable at Kolkata should be submitted along with the tender. DD/Pay Order of Co-operative Bank will not be accepted. EMD should be submitted alongwith declaration by the bidder as per Annexure- 3. EMD of successful party will be converted to Security Deposit which will be returned (Without any interest) only after completion of the contract. Quotations without EMD will be summarily rejected. Contd. Regd. Office: RASHTRIYA ISPAT NIGAM LIMITED Main Administrative Building, Visakhapatnam-53003

2 rayt,,,,,,,,,,,,,,,,,,iya [spat inagama laimatod ivasaakaptnama =spat samyam~a (Baart sarkar ka ]pk`ma) sammmmmpak- kayaa-laya // kaolakata,e jao sai baaosa raod, (iwtiya tla), kaolakata :2: Rashtriya Ispat Nigam Ltd. VISAKHAPATNAM STEEL PLANT (A Govt. of India Enterprise) Branch Sales Office Kolkata, AJC BOSE ROAD,(2 nd Floor), Kolkata Phone: , Fax : Tenderers should submit their quotations in two parts : i) Technical Bid shall consists of following : a. Letter indicating details of a minimum 3 years of experience with some reputed firm / firms. b. Technical Bid should also contain the EMD along with declaration as per annexure -3. c. Copy of General Terms & Conditions (Specifications) as per Annexure-2, duly signed with seal on each page as a token of acceptance. d. Service Tax Registration No. required wherever applicable. If the same is not applicable then such claim has to be certified by a practicing Chartered Accountant. (A certificate in this regard has to be submitted duly signed by the party with approval thereon from CA). ii) The Price Bid which will be opened for tender-participants whose Technical Bid is accepted. The Price Bid should be as per Format enclosed at Annexure. Both the above covers should be put in another cover, all superscripting the TENDER No./Date and Due Date of Opening and also Quotation for AMC for Computers Systems at BSO/Stockyard at RINL Kolkata. The Cover should be sent to or dropped in the tender drop box at Branch Sales Office, Kolkata. 0. Incomplete Quotations will be summarily rejected.. RINL/VSP reserves the right to reject any or all the offers without assigning any reason whatsoever. 2. Decision of RINL Management will be final & binding. Thanking you, Yours sincerely, For RASHTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM STEEL PLANT Bandana Mitra SENIOR BRANCH MANAGER Cc:. All Senior Branch Managers/Eastern Region 2. RM(East) 3. RFM(East) 4. BFM(Kolkata) 5. RSE (East), With a request to incorporate this tender notice, tender documents with detailed terms & conditions in our website (Page 2/2) Regd. Office: RASHTRIYA ISPAT NIGAM LIMITED Main Administrative Building, Visakhapatnam-53003

3 Sl. No. Description ANNEXURE-I Tender Notice No.VSP/MKTG/KOL/204-5/Sys/002 dated Kolka ta (Offi ce) Kolk ata (Sto ckya rd) Total Units (Nos) HP Server model TC MB Hard Disk: 2x36GB vide ultra 3 SCSI 5 Monitor, HP Keyboard, FDD: 3 /2,.44 MB Date Drive, Ethernet Card: 0/00 Mbps with RJ 45 Port CD ROM Drive:40xIDE CD ROM Drive, HP Scroll Mouse, Monitor. 0 2 IBM X 220 E series Server with 5 Color Monitor,KeyBoard,256 MB RAM,DLINK Network Card,SCSI HDD 40 GB(IBM Make),.44 MB FDD 0 ** 3 ** 4 Lenovo Think centre M 93/p Pc with 9 Lenovo monitor (within warranty up to 28/03/7) HP laser jet 400m40dn printer (within warranty up to 0/04/5) 5 HP desktop, windows 8 pro, core i5, 3 GHZ, 4 Gb ram, 500 gb HDD, 9 tft monitor. 6 HP Core 2 Duo Machine with Windows 7, TFT Display 7,2.94 GHz, 2 GB ram 7 HP core i5, windows 7, 2 Gb ram, 3.0 Ghz, 9 TFT 8 HP Compaq machine, Intel P-IV,.8 GHz/2.8 GHz, 28MB/256 MB/ GB/2GB RAM, Mother Board Intel Chipset 85G/95G, 5 /7 color monitor, HDD 40/80/60/320 GB,CD/DVD ROM s 9 HP Core 2 Duo Machines with 5 /7 Color Monitor; GB RAM, 60 GB HDD 0 UPS: TVS 2200M Online POWERONE KVA Online POWERONE 2 KVA Online AMC Charge s for OEM warran ty machin es (Rs.) Per Unit/y ear AMC Charges (Rs.) Unit/ye ar Total charg es (Rs.) AMC period (tentative ) One Year - do do do- 0 -do- 0 - do - 0 -do do do do - HP LAPTOP do - 2 HP LaserJet Printer P205dn do - 3 HP LaserJet Printer do - 4 HP LaserJet Printer do - 5 SAMSUNG ML-60 printer 0 - do - 6 HP Laser Jet P606dn 0

4 7 HP LASER JET P505dn 0 8 HUB 8 Ports 0 - do - 9 HUB 6 Ports 0 - do - 2 Tp link 50/300 Mbps wireless n USB ADSL2+ Modem Router do - 22 LAN Cable with Connectors do - 23 CD/DVD RW do - **- see terms and conditions no 4 & 5. Total :-> In words (Rupees. Only) We have inspected the equipments mentioned above to our satisfaction and hereby agree to The terms & conditions mentioned in the tender documents in all respects and offer our Competitive rates as above. Date: Sign & Rubber Stamp

5 Annexure-II Tender Notice No.VSP/MKTG/KOL/204-5/Sys/002 dated TERMS AND CONDITIONS ) Duration of the contract: The contract shall be for one year from the date of issue of work order. The contract will be extendable by one more year at the same rate, terms and conditions depending on the service and on mutual agreement. 2) The maintenance contract shall include the following: a) Maintenance service shall consist of preventive and corrective maintenance of the computer system/lan. b) Maintenance service shall cover prevention, detection, vaccination and removal of any kind of virus. c) Apart from the breakdown call, one mandatory visit shall be made every month on a mutually agreed convenient date to ensure smooth functioning of the System. d) Contract includes general cleaning of the computer both outside and inside using vacuum cleaner/brushes without damage to any of the electronics parts. Verify the earthing of the computer and the local system. Verify any other protective system working properly such as UPS, fuses, spike busters etc. Ensure proper working of antivirus in all the PCs. The respondent party should have knowledge and experience of maintenance of PCs. The party should have knowledge and previous experience of installation, maintenance (including Back-Up and restoration process) & recovery in case of disk-crash of Novell 4. and Oracle based package. However (RINL/VSP) will be responsible to ensure regular backups. The respondent party should be able to support applications being deployed in VSP such as ERP in Branches and Stockyards using VPN (Virtual private Network) in the SAP platform. The party should provide necessary networking support during and new installation or reinstallation of hardware or software. The party should maintain worksheet or call-sheet which will have total record of work done in the System. On completion of the job, one copy should be submitted to RINL/VSP Office with satisfactory completion certificate from a responsible RINL/VSP officer of the respective RINL/VSP office. e) The rates quoted shall be against each item in the enclosed annexure and should be inclusive of taxes and duties. Service tax shall be paid extra as applicable. The contractor is required to submit a copy of the Service Tax registration certificate on award of the contract.

6 3) Scope of work: The scope of work includes but not limited to following and shall be as per the conditions given below and as per the instructions of the VSP personnel. a) The scope of maintenance covers personal computers including floppy disk drives, monitors, hard disk drives, Ethernet LAN cards, UTP cables, connectors, power cords, hubs & switches and power supply adapters for hub and switch, DAT drives, modem etc., whenever required, the contractor shall provide the necessary spare parts/replacement free of cost with new appropriate spare/replacement. After replacement only the defective parts (and not the equipment) will be the property of the contractor. The scope of the maintenance contract does not include replacement of consumables like floppies, CDs, printer ribbons, printer toners and ink cartridges. However, the agency may supply the above items on payment basis. b) The scope work also include loading of operating system and system software such as SAP in individual PC as required. c) The contractor shall provide both preventive and breakdown maintenance service on all working days of VSP during the normal working hours of the Branch Office and Stockyard Office and if required provide an Engineer on holidays and beyond working hours on call which will be intimated by the Branch to ensure proper working of the computers and to give an uptime of not less than 97%. The uptime shall be computed for each PC/equipment by summing the available time for every 3(three) months period for which the payment is made. The down time, which is the time taken by the party for putting the system into normal working condition after receiving call about the breakdown of a PC or equipment covered by this contract, is to be calculated as per the appropriate entries made in the complaint register which is maintained at the VSP Office by the concerned in-charge. 4) The firm must have expertise in and provide on-site maintenance and repair of servers, clients, stand alone computers, laser/inkjet/line printers, net work components including switches and hubs, scanners peripherals and other hardware parts and accessories. The firm also must have expertise in LAN trouble shooting, under Novell/Window NT environment. 5) AMC contractor shall ensure that the computer system are not down and is attended to under the maintenance contract with in 4 to 6 hours of the communication to the Customer Support Department and rectify the fault within one working day maximum. As far as possible, the repairs would be carried out on-site itself. However, in case the equipment is taken to the workshop, the firm would provide a stand-by for the same. If the contractor backing out in midterm without any explicit consent of RINL or if the repairs are not carried out within a reasonable time specified, RINL/VSP reserves the right to get the rectification/replacement/services done by any external agency and charge it to the contractor. 6) Penalty Clause: If any equipment is down for more than one working day from the time of complaint, for reasons not attributable to VSP, and standby equipment is not provided, penalty at the rate of twice the AMC rate per day for the equipment will be deducted per day till it is rectified. The maximum penalty amount deducted will be limited to 20% of the total bill value for the month in case bill is payable monthly. In case bill is payable bimonthly or quarterly maximum penalty amount will be limited to 20% of the total bill that is payable for the period i.e. bimonthly or quarterly respectively. 7) EMD : Tenderers shall have to submit Earnest Money Deposit (EMD) of Rs.0000/- (Rupees Ten thousand only) by way of Demand Draft/Bankers Cheque only drawn on any scheduled commercial bank in favour of Rashtriya Ispat Nigam Ltd (A/c.Party s name) payable at Kolkata. Quotations without EMD of Rs.0000/- shall not be considered under any circumstances. EMD shall be refunded to unsuccessful tenderers within 30 days after expiry of the validity period of the offer. No interest shall be payable on EMD. The EMD of the successful tenderer will be retained and converted into a Security Deposit (SD). The SD will be forfeited if the contract is short closed due to non-performance of the supplier. The SD will be refund after successful completion of the contract. No interest shall be payable on the SD.

7 8) Payment Terms: Payment shall be made on quarterly basis at the end of each quarter after satisfactory completion of the quarter, against submission bills along with supporting documents (call sheet reports). 9) VSP reserves the right to terminate the contract at any time during the contract period without assigning any reason whatsoever by informing the contractor in writing. 0) RINL/VSP reserves the right to reject/cancel any or all the tenders and/or to distribute the order to one or more parties without assigning any reason whatsoever and the decision of RINL/VSP in the regard shall be final and binding. ) RINL/VSP will not be responsible for any loss or delay in submission of tender documents sent by post/courier. Offers received by FAX stands rejected. 2) All suits or proceedings relating to any dispute or any claim arising out of or in the course of performance of the contract will be filed only in the appropriate court at Kolkata. 3) This tender/contract is not transferable. 4) All the equipments are at present in this category having OEM warranty and their OEM warranty end dates are mentioned. The items where OEM warranty ends before expiry of the contract, for the rest of the period comprehensive maintenance support (excluding consumables) needed to be provided by the maintenance agency and may be quoted accordingly. The maintenance contract for the PC & peripherals where OEM warranty is in place the scope of work includes Identification of problems, resolving software related issues, providing hardware support for rectification and replacement of parts (excluding consumables) with the help of OEM on priority basis including lodging of the complaint with the OEM and producing the equipment at the authorized service center wherever required. 5) After expiry of warranty from above said item. The concerned Machine should be fully covered in AMC along with hardware support for remaining period of AMC. 6) All the spares/parts replacement will be with original spares and the same will be verified by the executive from VSP responsible for the purpose before replacement. 7) If any new additions in the list of device will come in office during period of this AMC. Then newly added device will come into AMC with standard rate quoted by AMC Agency with respect to time of remaining contract period and per year rate will be applicable on pro rata basis for the applicable period of the contract. 8) For items 3 & 4 above the AMC Charges for OEM warranty machines and AMC Charge Beyond the warranty period will be applicable on pro rata basis for the period if it is not applicable for the total billing period. 9) The quoting party must mention if any other item that are considered consumable other than the items mentioned above. Though VSP does not envisage any other item other than those mentioned above in 3 a) above. 20) Loading of new software or up gradation of software as may be necessary from time to time and intimated by the contract handling engineer is also in the scope of the above contract. If the above terms and conditions are agreeable, you are requested to quote your best offer for the above tender in the enclosed tender form only and sent the same to our Office address given above or drop in the tender box provided at our Office on or before at 3.00 p.m. Tenders thus received will be opened at 3.30 pm

8 on the same day in the presence of tenderers who may chose to be present. If required, tenderers are allowed to inspect our System before quoting, on any working day between 3.00 pm to 5.00 pm with prior appointment. Bandana Mitra SENIOR BRANCH MANAGER

9 ANNEXURE-III Tender Notice No.VSP/MKTG/KOL/204-5/Sys/002 dated DECLARATION BY THE PROSPECTIVE ANNUAL MAINTENANCE CONTRACT SERVICE PROVIDER FOR MAINTENANCE AT RASHTRIYA ISPAT NIGAM LTD, (A Govt. of India Enterprise), Visakhapatnam Steel Plant Branch Sales Office, Kolkata. 2 nd Floor, -AJC Bose Road, Kolkata & Stockyard at Junglepur, NH-5, Howrah. I on behalf of <Name & Address of the Service Provider> do hereby agree that all the computers, peripherals and accessories will be serviced with a service level of attend to call from the customer at the customer premises within 4-6 hours and rectification of the same within one working day. We also hereby certify that we will be providing all the spares required during the course of maintenance and they will be sourced from OEM (Original Equipment manufacturer) of the equipment listed for maintenance. We also assure hereby that we have all necessary spares stock to support the service level as above. Authorized signatory on behalf of the Service provider with Seal Name of the Service provide Address of the Service provider