Page No 1 of 10. LTE No. VSP/MKTG/NGP/13-14/AMC-01/136 Dated

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1 Page No of 0 RASHTRIYA ISPAT NIGAM LIMITED ivasaakp+nama [spat samyam~ VISAKHAPATNAM STEEL PLANT SaaKa ibak/ya kayaa-laya BRANCH SALES OFFICE 37, Rabindranath Tagore Road, Civil Lines, NAGPUR PHONE: /536646/, FAX: bsonagpur@yahoo.com/nagpur.bso@vizagsteel.com, website: ================================================================================ LTE No. VSP/MKTG/NGP/3-4/AMC-0/36 Dated Sub: Limited Tender Enquiry (LTE) for ANNUAL MAINTENANCE CONTRACT (AMC) OF COMPUTERS & ITS PERIPHERALS AT BRANCH SALES OFFICE & STOCKYARD, Nagpur.. Sealed quotations are invited by Rashtriya Ispat Nigam Limited (A Govt. of India Enterprise), Visakhapatnam Steel Plant (RINL/VSP), Branch Sales Office, Nagpur wish to enter into Annual Maintenance Contract for Computers and its peripherals, Printers and other accessories at its Office at 37, Rabindra Nath Tagore Road, Civil Lines, Nagpur and Stockyard at Village: Wardha Road, Dongargaon, Nagpur. Sealed quotations are invited in two bid system (Part-I technical bid & Part-II price bid). The description/specification of equipments to be covered under this Non- Comprehensive Maintenance Contract (all inclusive) is given at Annexure-II. Part-I(Technical bid) should comprise of the following: i) Covering letter, if any. ii) Brief profile about Company, if any. iii) EMD (Earnest Money Deposit) by way of DD for the required amount. iv) Declaration (Annexure-I) duly signed and stamped. v) Any other documents such list of clients, experience in the field etc., Part-II(Price bid) should comprise of the following: i) Annexure-II & Quotation duly filled, signed and stamped. Tender documents (Part-I & Part-II) prepared as above and duly signed on all the tender papers should put in separate sealed envelopes clearly mentioned Part-I(Technical Bid) & Part-II(Price Bid) and both envelopes should put in another envelope, sealed, mentioning Tender for AMC of Computer System and drop in the tender box kept in the Office at the above mentioned address on or before (3.00 pm). Tenders thus received will be opened immediately (Part-I Technical bid only) thereafter on (3.30 pm). Those who have qualified in the technical bid only will be considered for the price bid (part-ii), which will be opened at a later date, with intimation to all those who have qualified in technical bid opening.. The Contract will be for one year from the date of LOI.

2 Page No of 0 3. Tender document/documents with detailed terms & conditions can be obtained from the Office of Sr. Branch Manager, Branch Sales Office, Nagpur on all working days till 0.00 p.m. up to free of cost. It can be down loaded from our website for participation in the tender. The filled in tender documents shall be accepted at Branch Sales Office, Nagpur up to 3.00 p.m. on Interested Parties may inspect the COMPUTER SYSTEMS before quoting on all working days, except Sundays and Holidays between 0.00 AM to p.m. with prior intimation. 5. Tenders submitted against the NIT / Tender shall not be returned in case the tender opening date is extended / postponed. Tenderers desirous to modify their offer / terms may submit their revised / supplementary offer(s) within the extended TOD, by clearly stating the extent of updation done to their original offer and the order of prevalence of revised offer vis-à-vis original offer. The employer reserves the right to open the original offer along with revised offer(s). 6. EMD of Rs.500/- (Rupees Five Hundred Only) in the form of Demand Draft/Pay Order of Scheduled Nationalized Bank in favour of Rashtriya Ispat Nigam Limited payable at Nagpur (A/c Purchaser Name) should be submitted along with the tender. Demand Draft/Pay Order of Co-operative Bank will not be accepted. EMD of unsuccessful parties will be returned. EMD of successful parties will be converted to Security Deposit, which will be returned (without any interest) only after successful completion of contract. Quotations without EMD will be summarily rejected. 7. Incomplete Quotations will be rejected. 8. If it comes to the notice of VSP at any stage right from request for enlistment/tender document that any of the certificates / documents submitted by applicants for enlistments or by bidders are found to be false/fake/doctored, the party will be debarred from participation in all VSP tenders for a period of 5 years including termination of contract, if awarded. EMD / Security Deposit etc. if any, will be forfeited. The Contracting Agency in such cases shall make good to VSP any loss or damage resulting form such termination. Contracts in operation any where in VSP will also be terminated with attendant fall outs like forfeiture of EMD / Security Deposit, if any, and recovery of risk and cost charges etc. 9. In respect of payment made through Electronic Fund Transfer mechanism or Direct Credit to the suppliers / contractor s bank account, the supplier /contractor / receiver should intimate discrepancies, if any, within 0 days from the date of dispatch of information letter of payment to them, failing which it shall be presumed that the funds have reached to their bank account and that no claim will be entertained after the said 0 days. 0. RINL / VSP reserves the right to reject any or all the tenders without assigning any reason thereof.. Decision of RINL Management will be final & binding. ( P C Panda) Sr Branch Manager Distribution:. All Sr. Branch Managers/Branch Managers of Western Region. All RMs with a request to display in the Notice Board and to give wide publicity and to send to all Sr. BMs/BMs in your Region. 3. All Concerned Parties performing the job 4. DGM (Corporate Communications) with a request to incorporate this LTE, tender documents with detailed terms and conditions, in our website and Govt tender site

3 Page No 3 of 0 ANNEXURE-I (On Official letter head) Declaration by the prospective Annual Maintenance Contract Service provider for maintenance at Rashtriya Ispat Nigam Ltd (A Govt. of India Enterprise) Visakhapatnam Steel Plant, Branch Sales Office at 37, Rabindra Nath Tagore Road, Civil Lines, Nagpur and Stockyard at Wardha Road, Dongargaon, Nagpur I on behalf of M/s. do hereby agree that all the computers, peripherals and accessories will be serviced with a service level of attend to call from the customer at the customer premises with in 4 to 6 hours and rectification of the same within one working day. We also hereby certify that we will be providing all the spares required during the course of maintenance and they will be sourced from OEM (Original Equipment Manufacturer) of the equipment listed for maintenance. We also assure hereby that we have all necessary spares stock to support the service level as above. Authorised signatory on behalf of the service provider with seal: Name of the Service Provider: Address of the service provider:

4 Page No 4 of 0 Tender Notice no. VSP/MKTG/NGP/3-4/AMC-0/36 dt.07.3 Due on ANNEXURE-II Sl. No. Description Nagpur Office Dongargaon Stockyard Total Units (Nos) AMC Charges (Rs.) Per Unit per year Total charges (Rs.) (e x f) = a b c d e f g Model: ) CPU: IBM (Pentium 4) ) Color Monitor: ) Keyboard: HP 4) Mouse : HP scroll. Nil Model: ) CPU: Compaq (Pentium 4) ) Color Monitor: Compaq ) Keyboard: Compaq 4) Mouse : UMAX scroll. 4 3 Dotmatrix Printer TVS MSP 355 plus NIL 4 Dotmatrix Printer TVS MSP 455 XL classic 5 Model: ) CPU: HP Compaq(Pentium4) ) Color Monitor: HP ) Keyboard: HP 4) Mouse : Microsoft scroll. 6 HP laserjet 0 printer 0 7 HP laserjet P05DN printer 0 8 HP Scanjet G HP Compaq Laptop NX Total :-> In words (Rupees only) We have inspected the equipments mentioned above to our satisfaction and hereby agree to the terms & conditions mentioned in the tender documents in all respects and offer our competitive rates as above. Date : Sign & Rubber Stamp

5 Page No 5 of 0 QUOTATION (TO BE WRITTEN/TYPED ON ISSUED TENDER DOCUMENT OR ON TENDERER's LETTER HEAD) Sub: Quotation against LIMITED TENDER ENQUIRY No. LTE No. VSP/MKTG/NGP/3-4/AMC- 0/36 dt From: We quote below our best rates: To RASHTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM STEEL PLANT BRANCH SALES OFFICE, Nagpur Ref No: LIMITED TENDER ENQUIRY No. VSP/MKTG/NGP/3-4/AMC-0/36 dt DETAILS OF COMPUTERS AT BSO & STOCKYARD, Nagpur AS ON.07.3 Sl. No. System Specifications No of units Nodes Computer system Pentium-4 0 Printers Dot matrix printers 3 Laser printers 3 3 HP Laptops HP NX630 Laptop 4 HP scanner Scan jet G40 Rates quoted lumsum per year excluding service tax. Without parts SERVICE TAX APPLICABLE : YES/NO IF YES, SERVICE TAX REGN. NO : (Copy enclosed) VALIDITY OF OFFER : 30 DAYS (THIRTY) FROM THE DATE OF OPENING OF TENDER Period of Contract : Contract will be valid for one year from the date of LOI. EMD : DD No. & Dated Rs500/- (Rupees Five Hundred Only) The EMD of Rs.500/- (Rupees Five Hundred Only) is submitted in a separate envelope vide DD/PayOrder/Banker's Cheque No...dated...drawn on...payable. I/We abide by the Terms and Conditions of Limited Tender Enquiry for Annual Maintenance Contract (AMC) OF COMPUTERS & ITS PERIPHERALS at Branch Sales Office and Stockyard, Nagpur invited by RINL / VSP. NOTE: Declaration form is enclosed. Signature of the Tenderer Seal of the Tenderer

6 Page No 6 of 0 DECLARATION (TO BE WRITTEN/TYPED ON THE TENDERER'S LETTER HEAD) Sub: Declaration against LIMITED TENDER ENQUIRY No. VSP/MKTG/NGP/3-4/AMC-0/36 dt I/We have gone through the Terms and Conditions of Limited Tender Enquiry for Annual Maintenance Contract (AMC) OF COMPUTERS & ITS PERIPHERALS at Branch Sales Office and Stockyard, Nagpur invited by RINL / VSP and abide by the same. I/We hereby declare that I/We visited and inspected the COMPUTER SYSTEMS at VSP s premises/branch & Stockyard and satisfied myself/ourselves before submitting this Tender about the conditions etc and have accordingly quoted. Signature of the Tenderer Seal of the Tenderer

7 Page No 7 of 0 DETAILS OF TENDERER (TO BE WRITTEN/TYPED ON THE TENDERER'S LETTER HEAD) Sub: Details against LIMITED TENDER ENQUIRY No. VSP/MKTG/NGP/3-4/AMC- 0/36 dt NAME OF THE TENDERER :. DETAILS OF CONTACT PERSONS ALONG WITH NAME & DESIGNATION : 3. TELEPHONE NUMBERS : 4. FAX NUMBERS : 5. MOBILE NUMBERS : WEBSITE : 8. SERVICE TAX REGISTRATION NO : 9. ANY OTHER DETAILS, IF ANY : Signature of the Tenderer Seal of the Tenderer

8 Page No 8 of 0 RASHTRIYA ISPAT NIGAM LIMITED ivasaakp+nama [spat samyam~ VISAKHAPATNAM STEEL PLANT SaaKa ibak/ya kayaa-laya BRANCH SALES OFFICE 37, Rabindranath Tagore Road, Civil Lines, NAGPUR PHONE: /536646/, FAX: bsonagpur@yahoo.com/nagpur.bso@vizagsteel.com, website: ================================================================================ Terms and Conditions for Annual Maintenance Contract (AMC) OF COMPUTERS & ITS PERIPHERALS at Branch Sales Office and Stockyard, Nagpur against LIMITED TENDER ENQUIRY No. VSP/MKTG/NGP/3-4/AMC-0/36 dated PREAMBLE:. The COMPUTER SYSTEMS will be repaired at RINL site as and when required. If necessary the agency will collect the COMPUTER SYSTEMS to service centre for repairs and deliver the same back to the RINL site after repairs using their own resources.. The agency will be responsible for smooth functioning of all Computer Systems within the contract period..3 The contract shall be for one year from the date of issue of work order. The contract will be extendable by one more year at the same rate, terms and conditions depending on the service and on mutual agreement..4 The agency will carry out preventive maintenance once in a month for all Computer Systems and its peripherals. The maintenance contract shall include the following: Maintenance service shall consist of preventive and corrective maintenance of the computer system/lan. Maintenance service shall cover prevention, detection, vaccination and removal of any kind of virus. Apart from the breakdown call, one mandatory visit shall be made every month on a convenient date to ensure smooth functioning of the System. General cleaning of the computer both outside and inside using vacuum cleaner/brusher without damage to any of the electronic parts. Verify earthing of the computer and the local system. Verify any other protective system working properly such as UPS, fuses, spike busters etc., Ensure proper working of antivirus in all the PCs. Should have the knowledge and experience of maintenance of PCs. Should have knowledge and previous experience of installation and maintenance of Novell 4. and Oracle based package. The party should be able to provide necessary networking support during and new installation or reinstallation of hardware or software. The party should maintain work sheet or call-sheet, which will have total record of work done in the System. On completion of the job, one copy should be submitted to RINL/VSP Office with satisfactory completion certificate from the concerned RINL/VSP officer of the respective location. The rates quoted shall be against each item in the enclosed annexure and should be inclusive of taxes and duties. Service tax shall be paid extra as applicable. The contractor is required to submit a copy of the Service Tax registration certificate on award of the contract..5 Scope of work: The scope of work include but not limited to following and shall be as per the conditions given below and as per the instructions of the VSP personnel. a) The scope of maintenance covers personal computers including floppy, disk drives, monitors, hard disk drives, Ethernet LAN cards, UTP cables, connectors, power cords, hubs and power supply adapter for hub, DAT drives. Whenever required, the contractor shall provide the necessary spare parts/replacement free of cost. The defective parts after replacement will be the property of the contractor. The scope of the maintenance contract does not include replacement of consumables like floppies, CDs, printer ribbons,

9 Page No 9 of 0 printer toners and ink catridges. However, the agency may supply the above items on payment basis. b) The scope of work also includes loading of operating system and system software such as oracle in individual PC as required. The loading of software may also include PC under warranty in case warranty support does not include software-loading support. c) The contractor shall provide both preventive and breakdown maintenance service on all working days of RINL/VSP during the normal working hours of the Branch Office and Stockyard Office and if required provide an Engineer on holidays and beyond working hours on call which will be intimated by the Branch to ensure proper working of the computers and to give an uptime of not less than 97%. The uptime shall be computed for each PC/equipment by summing the available time for every 3(three) months period for which the payment is made. The down time, which is the time taken by the party for putting the system into normal working condition after receiving call about the breakdown of a PC or an equipment covered by this contract is to be calculated as per the appropriate entries made in the complaint register which is maintained at the RINL/VSP Office by the concerned in-charge..6 The party must ensure that the COMPUTER SYSTEMS will be returned in the full working condition at the expiry of the AMC..7 Party will be fully responsible for any damage to the man and machine occurs due to faulty workmanship during the period of contract..8 The firm must have expertise in on-site maintenance and repair of servers, clients, stand alone computers, laser/inkjet/line printers, net- work components, scanners peripherals and other hardware parts and accessories. The firm also must have expertise in LAN trouble shooting, under Novell/Window NT environment..9 AMC contractor shall ensure that the computer system are not down and is attended to under the maintenance contract with in 4 to 6 hours of the communicating to the Customer Support Department and rectify the fault within one working day maximum. As far as possible, the repairs would be carried out on-site itself. However, in case the equipment is taken to the workshop, the firm would provide a stand-by for the same. If the contractor backing out in mid term without any explicit consent of RINL/VSP or if the repairs are not carried out within a reasonable time specified, RINL/VSP reserves the right to get the rectification/replacement/services done by any external agency and charge it to the contractor..0 Penalty Clause : If an equipment is down for more than one working day from the time of complaint, for reasons not attributable to RINL/VSP, and standby equipment is not provided, penalty at the rate of item AMC rate will be deducted per day till it is rectified. The maximum penalty amount deducted under clause no.3 will be limited to 0% of bill value.. The rates quoted basis per year shall be inclusive of all statutory taxes and duties except service tax and will not be subject to any variation on this account. Service Tax to be paid extra by RINL provided invoices/bills are submitted as per Service Tax rules.. The payment will be made on quarterly basis after satisfied completion of work. Payment will be made within 7 days from the date of submission of bill after deducting Income Tax or any other tax or duties, which RINL may be required by law. Certificate to this effect will be issued..3 The Service Tax (if any, applicable) will be paid provided the bill contains the following details: - i) The name, address and registration No. under Service Tax rules and Service Tax Range ii) The name, address and person receiving taxable service (RINL) iii) Description, classification and value of taxable service provided or to be provided. iv) Service Tax and Education Cess and Secondary &Higher Education Cess payable thereon. The Company shall recover the Service Tax paid in case CENVAT credit is disallowed due to any reason attributable to the Contractor..4 The agency will maintain the logbook in the manner prescribed by RINL..5 The tenderers should give full details like: Contact Person, Telephone Numbers, Fax Numbers, Mobile Numbers, and , if any.

10 Page No 0 of 0.0 INSTRUCTIONS TO THE TENDERER:. Tenders will be submitted in a sealed cover mentioning the relevant information like the Name of the Tenderer, Tender No. & Tender Opening Date/Time etc. on the cover in bold letters.. Tender will be submitted in Tender document issued by VSP wherever required or on the letterheads of the Tenderers where no tender document is specified..3 Tenderers will quote the Rates in figures and also in words and corrections, if any, will be initialed. In case of any discrepancy in words and figures, the rate quoted in words will govern and will be treated as final..4 If due to any reason the Tender opening is postponed to any other date, the details will be intimated by displaying a Notice on the Notice Board of the company where Tenders are accepted and also the same will be intimated by post to all those parties who have obtained the Tender documents from BSO, Nagpur..5 The Tender Opening will normally be done after closing Time of the Tender in the presence of the Tenderers who are present unless due to unforeseen/unavoidable circumstances the Opening of Tenders is postponed. The slit for dropping of the documents will be sealed immediately after the time specified for receipt of tenders in the Notice inviting Tender. In such a case the next following working day will be the opening day and Tenders will be opened in the presence of Tenderers who choose to be present for witnessing the Tender opening and no intimation in this regard will be sent to the Tenderers individually..6 Tenders will be accepted in the Tender Box at RINL/VSP, Branch Sales Office, Nagpur. For details please see Limited Tender Enquiry..7 Before submission of Tenders, the Tenderers may inspect the COMPUTER SYSTEMS in terms of their conditions etc. No Complaint/Claim on this account will be entertained after submission of Tender..8 Tenderers have to keep their prices valid as stipulated in Tender Document. Tenders received with validity period lesser than the stipulated time are liable for rejection..9 Incomplete Tender or Tenders submitted with qualifying condition or with conditions at variance when compared to Terms and Conditions of Tender are liable for rejection..0 Tenderer sending their Tenders by Mail/Courier will do so solely at their own Risk and VSP will not be responsible for any loss in transit or postal delay.. The Tenderer should sign all pages of the Tender document as a token of acceptance and submit the same along with the tender.. If it comes to the notice of VSP at any stage right from request for enlistment/tender document that any of the certificates/documents submitted by applicants for enlistment or by bidders are found to be false/fake/doctored, the party will be debarred from participation in all VSP tenders for a period of 5 years including termination of contract, if awarded. The Contracting Agency in such cases shall make good to VSP any loss or damage resulting from such termination. Contracts in operation anywhere in VSP will also be terminated with attendant fallouts like forfeiture of EMD/Security Deposit, if any, and recovery of risk and cost charges etc. Decision of VSP Management will be final and binding. 3.0 EMD: 3. Amount of Earnest Money Deposit (EMD): EMD required to be Submitted along with the Tender will be Rs.500/-. No interest shall be payable on such EMD amount and on security deposit for the successful Tenderer. Tenders quoted without EMD or submitted less than the specified EMD are liable for rejection. 3. Remittance of EMD will be only by Demand Draft/Banker's cheque/pay Orders in favour of RASHTRIYA ISPAT NIGAM LIMITED(A/c Purchaser Name) payable at Nagpur and as mentioned in Point No.7 of Limited Tender Enquiry. Instruments of Co-operative Banks are not acceptable.

11 Page No of SUBMISSION OF TENDER DOCUMENTS: 4. Tender will be submitted in Tender document issued by VSP wherever required or on the letterhead of the Tenderer where no Tender Document is specified. 4. Tender document duly filled in and signed and put in a sealed cover mentioning the Tender Number on top of closed cover should be put in the Tender Box. 4.3 The Price bid & Tender Documents shall be put in another separate sealed envelope. Both the envelopes should be kept in an outer envelope and submitted in a sealed condition super scribing, the Tender Notice Number/Date and Date of Tender Opening/Time. The Tenderers are requested to submit such sealed envelopes in the Tender Box kept at the designated place as mentioned in the Notice inviting Tender. 5.0 EMD/SD/REFUND/FORFEITURE: 5. In respect of the successful Tenderer, the EMD on acceptance of the Tender and award of the contract will automatically be converted into Security Deposit (SD) towards faithful and satisfactory performance of the contract. In respect of unsuccessful Tenderers, the EMD will be returned of after finalization of Tender. 5. In case the Tenderer withdraws his offer before expiry of the validity or does not execute the contract as per the acceptance given by RINL, the EMD/SD, as the case will be forfeited. 6.0 EVALUATION OF TENDER & ISSUE OF LOI: 6. Tenders will be evaluated on lowest rate (lumpsum) per year quoted by the tendererers. 6. LOI will be issued to L- tenderer. 7.0 REFUND OF SD: 7. The SD shall be released only after successful completion of the Contract. 8.0 GENERAL: 8. The Company at its entire discretion may terminate the contract without any notice to the Tenderer in case there is any malafide intention noticed during the contract period. In the event of such termination of contract the SD will be forfeited. 8. Tenderer will not be entitled to claim any compensation of whatsoever nature if termination/cancellation is imposed by VSP for any reason. 8.3 Any damage caused to VSP's property or its contractor s personnel within VSP's premises by the Tenderer during the operation of the contract will be to his account and are recoverable. 8.4 All disputes or differences except where a decision is provided or where it is declared to be final it will be called Excepted matters whatsoever arising between the parties out of our relating to the construction, meaning and operation or effect of this contract or breach thereof will be settled by arbitration in accordance with the rules of arbitration of the Indian Council of Arbitration and the award made in pursuance thereof will be binding on the parties. 8.5 All suits or proceedings relating to any dispute or any claim arising out of or in the course of performance of the contract will be filed only in the appropriate court at Visakhapatnam. 8.6 This Tender/Contract is not transferable. If the above terms and conditions are agreeable, you may submit the Tender documents (Part-I & Part-II) signed on all papers, in separate sealed envelopes clearly mentioning Part-I(Technical Bid) & Part- II(Price Bid) and both envelopes should put in another envelope, sealed, mentioning Tender for AMC of Computer System and drop in the tender box kept in the Office at the above mentioned address on or before (3.00 pm). Tenders thus received will be opened immediately (Part-I Technical bid only) thereafter on (3.30 pm). Those who have qualified in the technical bid only will be considered for the price bid (part-ii), which will be opened at a later date with intimation to all those who have qualified in technical bid opening. If required, tenderers are allowed to inspect our System before quoting, on any working day between 0.00 am to 5.00 pm with prior appointment. *****

12 Page No of 0 Ref: VSP/Mktg/NGP/3-4/AMC-0/37 Dated:.07.3 To, Dear Sirs, Sub: Limited Tender Enquiry for Annual Maintenance Contract (AMC) of COMPUTERS & ITS PERIPHERALS at BSO & Stockyard, Nagpur. Enclosed please find the Limited Tender Enquiry No. VSP/Mktg/NGP/3-4/AMC-0 Dated:.07.3 for Annual Maintenance Contract of COMPUTERS & ITS PERIPHERALS at Branch Sales Office and Stockyard, Nagpur. The last date for submission of tender documents is till 3.00 p.m. The tender is due for opening on at 3.30 p.m. You are requested to submit your competitive quotations super scribing the Tender No./Date and Due Date of opening and also Quotation for Annual Maintenance Contract (AMC) of COMPUTERS & ITS PERIPHERALS at Branch Sales Office and Stockyard, Nagpur. Thanking you, Yours faithfully, For Rashtriya Ispat Nigam Ltd. (P C Panda) Sr.Branch Manager