Metro Accessibility Programs and MetroAccess Free Ride Program Customer Service, Operations and Safety Committee
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1 Washington Metropolitan Area Transit Authority Metro Accessibility Programs and MetroAccess Free Ride Program Customer Service, Operations and Safety Committee October 20, 2005
2 Purpose Information portion Provide information on the on-going Metrorail and Metrobus Accessibility Programs, and on the pilot MetroAccess Free Ride Program which enrolls and supports persons with disabilities wanting to use fixed route instead of MetroAccess Action item Request the Board to authorize the GM/CEO to effect the necessary changes in tariff to continue the MetroAccess Free Ride Program on a permanent basis. 2
3 Metrorail Accessibility Status In compliance with all federal regulations: stations have elevators wide fare gates talking vendors mezzanine elevator messages TTY phones Action beyond ADA compliance: large redundant elevators at new stations auto dispatch directional elevator signage platform gap reducers braille signs emergency intercoms ADA rehab of elevators (110) complete trains have narrow platform gaps and priority seats. new priority seating signage car announcements visual displays electronic accessible system information available 3
4 Metrobus Accessibility Status In compliance with all federal regulations: 1,353 of 1,476 buses are lift/ramp equipped new bus orders will retire 124 inaccessible buses by Winter all buses kneel PA for announcements priority seating and signage lift tie downs accessible stop call system Action beyond ADA compliance: 726 buses have stop enunciators newer buses are low floor improved wheelchair restraints high intensity exterior signage smartrip fare boxes new priority seating signage being installed 4
5 Summary Metrorail and Metrobus Accessibility Metrorail is fully accessible. Metrobus will be fully accessible by end of Winter Major enhancements that exceed basic ADA requirements added and coordinated with disability community WMATA staff continues to look at further enhancements in coordination with the WMATA s Elderly and Transportation Advisory Committee 5
6 Metro Is Accessible Program Working to enroll and support persons with disabilities to use accessible Metrobus and Metrorail instead of MetroAccess Outreach Marketing campaign complete 1,756 posters Speaker Bureau Outreach 190 presentations ADA Newsletter and Video, Listserv Support Trained 130 Travel Trainees at 4 Workshops 2 Transit Agency Forums for local coordination Onsite school enrollment and School Travel Training Training Disabled and WMATA employee training Outreach program to train disabled individuals/groups on mobility training and riding metro Incorporated ADA training in all WMATA regular training for Bus and Rail operations 6
7 MetroAccess Free Ride Program Background The recommendation for this program originated with the Regional Paratransit Task Force As part of the FY2005 Budget, the Board approved an 18-month demonstration program - MetroAccess Free Ride Program. The program provides MetroAccess participants free rides on Metrorail and Metrobus service and participation and usage has been monitored That program was implemented in Summer 2005 The program requires Board authorization to be continued after December
8 MetroAccess Free Ride Program Results Reduced Fare Program Enrollment up 10.7% from CY2004 to CY2005 About 690 or 5% of MetroAccess users now taking free rides on Metrorail and Metrobus Small shifts in mode of travel result in large savings, estimated currently at $1.3 million in FY05 and consistent with estimates provided at the time the Pilot Program was approved. 8
9 MetroAccess Free Ride Program Action Request Board approval of a Resolution to make permanent the program providing free Metrobus and Metrorail rides to MetroAccess customers and to authorize the GM/CEO to effect the necessary change in tariff. 9
10
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