Capital Metropolitan Transportation Authority

Transcription

1 Capital Metropolitan Transportation Authority # Monthly Performance Report Capital Metropolitan Transportation Authority 1 Performance Report

2 Contents Page Financial Performance 3 -- Sales Tax 3 -- Cost Per Hour 4 -- Cost Per Passenger 4 -- Subsidy Per Passenger 4 Ridership 5 -- Ridership 5 -- Ridership Comparisons 6 Customer Satisfaction* -- Systemwide On-Time Performance 7 -- Vehicle Accidents 8 -- Passenger Accidents 9 -- Miles Between Road Calls MetroAccess Performance 11 * The Customer Satisfaction measures are being lagged one month to allow time for greater analysis. The data presented in this report are for May June data will appear in next month's performance report. Capital Metropolitan Transportation Authority 2 Performance Report

3 Financial Performance SALES TAX (Year-to-Date Through JULY Allocation) Current Month Total sales tax received by Metro in the July payment (tax collected in June and received by Metro in early July). was $11.37 million, about $807,000 more than the budget target for the month. 18,000 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 - Actual vs. Budget by Month, Fiscal 2010 Jan. Feb. Mar. Apr. May June July Budget Actual Year-to-Date Sales Tax Revenues Year-to-date sales tax receipts total $117.6 million through the July allocation, about $4.6 million more than the budget forecast for year-to-date sales tax revenues. Total collections to date are about 4.1% more than forecast. $140,000 $120,000 $100,000 Sales Tax Revenues Year-to-Date (Thousands of Dollars) $80,000 $60,000 $40,000 $20,000 $0 Jan. Feb. Mar. Apr. May June July Budget Actual % Change Same Month Prior Year % Change, Same Month Prior Year Receipts in June were up more tha 4.6% from the July 2009 allocation. This reflects a continuation of the general growth trend that Metro has experienced over the past several months. 15.0% 10.0% 5.0% 0.0% -5.0% -10.0% -15.0% Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June July % Chg. -6.9% -9.5% -7.9% -9.2% 8.0% -1.4% 4.1% 10.6% 1.6% 4.6% % Chg. Capital Metropolitan Transportation Authority 3 Performance Report

4 OTHER FINANCIAL INDICATORS (Year-to-Date Data for May 2010) The Cost measures are being lagged one month to allow time for greater analysis. These data are for May June data will be reported in the August indicators report. Cost Per Hour This table compares cost per hour for the major transit areas with the budget target, reflecting actual year-to-date results through May compared to the budgeted levels. Ideally, the actual cost per hour for each operation should be the same or lower than the year-to-date budget target. For May, the operations shown were all better than budget with the exception of MetroRideshare. These figures can fluctuate by month. Performance Indicators Cost Per Hour--Budget Versus Year-to-Date for May $ $ $50.00 $ MetroBus UT Shuttle MetroAccess Metro Rideshare Budget $92.23 $90.38 $ $20.33 May $92.12 $88.86 $ $25.27 Cost Per Passenger This indicator shows the cost per passenger of $50.00 operating each facet of Metro operations on a year-to-date basis through May 2010 compared with $40.00 the budgeted amount for each service. MetroBus, $30.00 UT Shuttle and MetroAcess are all within 5% of the budget target. Metro Rideshare and MetroRail are $20.00 outside of the range of +/-5% of budget. $10.00 Cost Per Passenger--Budget Versus Year-to-Date for May $0.00 MetroBus UT Shuttle Metro Access Metro Rideshare MetroRail Budget $3.72 $2.37 $42.80 $3.12 $18.67 Actual $3.85 $2.35 $43.59 $3.71 $39.56 Subsidy Per Passenger This indicator shows the subsidy per passenger on a year-to-date basis through May 2010 compared with the budgeted amounts for each service. In general, the goal is for actual to be equal to or less than budgeted. For May, MetroBus, UT Shuttle and MetroAccess were within +/-5% of budgeted. MetroRideshare and MetroRail were outside of the budgeted range. $50.00 $40.00 $30.00 $20.00 $10.00 $0.00 Subsidy Per Passenger--Budget Versus Year-to-Date for May MetroBus UT Shuttle Metro Access Metro Rideshare MetroRail Budget $3.40 $1.25 $42.12 $1.31 $17.44 Actual $3.54 $1.30 $42.61 $1.55 $36.69 Capital Metropolitan Transportation Authority 4 Performance Report

5 Ridership RIDERSHIP (Monthly Data Through May 2010) The Ridership measures are being lagged one month to allow time for greater analysis. These data are for May June data will be reported in the August indicators report. Actual Value : -.023% Red Flag: -5% Goal: 0% Systemwide Ridership Variance from Budget Systemwide ridership is down 5.69% through May of 2010 and the 12-month rolling average is down 7.8%. Systemwide Ridership % Variance from Budget Ridership levels have been close to targeted budget for the past few months as the system performed only 0.94% below what was budgeted for the year-to-date. FixedRoute Riders by Month Fixed Route is showing a 6.6% decrease through May of FY2010. Express Route ridership is down 9.9%. The 12 month rolling average for Fixed Route is down 8.5%. Fixed Route Ridership by Month The fare increase in January has played a significant role in the decline. All fare paying categories (cash or pass) have seen double digit declines since the change with the exception of the 7-day pass. Many passengers have moved from using monthly passes to the 7-day pass because they may not have the larger funds needed for a monthly pass. Some of the "free" categories, such as UT on Fixed Route, Mobility Impaired, and MetroAccess on Fixed Route, have seen an increase in ridership this year offsetting some of the delines in above mentioned categories. Express routes ridership continues to see declines, down 8.5% for may and continues tracking below 2007 and 2008 levels. Revenue hours operated were 4.7% lower than last May. Capital Metropolitan Transportation Authority 5 Performance Report

6 RIDERSHIP--cont'd. MetroAccess Ridership by Month MetroAccess ridership was down again in May for the second consecutive month. MetroAcess Ridership by Month Metrorail Ridership by Month May saw the second full month of MetroRail service. Ridership has declined since the April report with 775 average boarding per day. The first year goal is to reach between 1,700 and 2,000 boardings per day. Metrorail Ridership by Month UT Shuttle Riders Per Month UT Shuttle showed a decrease for May. There was one less full service class day operated this May compared to last. UT ridership on non-ut Shuttle routes was up 0.9% from last May. UT Shuttle Ridership by Month Capital Metropolitan Transportation Authority 6 Performance Report

7 Customer Satisfaction Performance Indicators Systemwide On-Time Performance (Year-to-Date Through May 2010) The Customer Satisfaction measures are being lagged one month to allow time for greater analysis. These data are for May June data will be reported in the August indicators report. StarTran On-Time Performance StarTran Fixed Route s On-Time performance is 87.4% for the month of May. Goal 90% Actual Value: 87.67% Red Flag: 85% Goal: 90% Star-Tran On-Time Performance Veolia On-Time Performance Veolia's On-Time Performance was 86.8% for the month of May. Goal 90% Veolia--On-Time Performance First Transit--On-Time Performance First Transit's On-Time Performance was 89,7% for the month of May. Goal 90% First Transit--On-Time Performance Capital Metropolitan Transportation Authority 7 Performance Report

8 VEHICLE ACCIDENTS (Year-to-Date Through May 2010) Systemwide Vehicle Accidents Per 100,000 Miles of Operation Actual Value: 3.44 Red Flag: 2.38 Goal: 2.27 StarTran Vehicle Accidents Over the last rated month, StarTran continues to have the greatest number of vehicles to travel thru Congress Avenue. Construction continues on Brazos and will continue through the beginning of With such high visibility on Congress Avenue, private vehicles are increasingly making contact with CMTA vehicles. Vehicle Accidents Per 100,000 Miles of Operation--StarTran Goal 2.27 Veolia Vehicle Accidents Performance on target. Goal 2.27 Vehicle Accidents Per 100,000 Miles of Operation--Veolia First Transit Accidents Vehicle Accidents Per 100,000 Miles of Operation--First Transit Goal 2.27 Capital Metropolitan Transportation Authority 8 Performance Report

9 PASSENGER ACCIDENTS (Year-to-Date Through May 2010) Systemwide Passenger Accidents Per 100,000 Miles of Operation Actual Value: Goal: 0.31 StarTran Passenger Accidents Although the passenger accident rate has not met the goal, it has reduced from the previous month. Five of the six accidents were caused by stopping, falls, and buumps; two fo the five were caused by contact with the vehicle door. Passenger Accidents Per 100,000 Miles of Operation--StarTran Goal.40 Veolia Passenger Accidents May was a wetter than normal month causing slips and falls. Passenger Accidents Per 100,000 Miles of Operation--Veolia Goal.02 First Transit Passenger Accidents First Transit had their first recorded passenger accident. The increase was 100% but only 1 passenger accident. May was a wetter than normal month. Passenger Accidents Per 100,000 Miles of Operation--First Transit Goal.02 Capital Metropolitan Transportation Authority 9 Performance Report

10 Systemwide Miles Between Road Calls (Year-to-Date Through May 2010) Systemwide Miles Between Road Calls Actual Value: 6,693 Red Flag: 5,700 Goal: 6,000 Miles Between Road Calls--StarTran Performance on target. Miles Between Service Calls by Month, StarTran Goal 6,000 Miles Between Road Calls--Veolia Veolia's MBRC went down because of higher than normal AC failures. A campaign was started to blow out the condensing units on all buses. Goal 6,000 Miles Between Service Calls by Month, First Transit Miles Between Road Calls--First Transit Goal 6000 Miles Between Service Calls by Month, First Transit Capital Metropolitan Transportation Authority 10 Performance Report

11 METROACESS PERFORMANCE (Monthly Data) Composite Scorecard for MetroAccess MetroAccess Composite Measure by Month, 2010 The Metro Access measures are being lagged one month to allow time for greater analysis. These data are for May June data will be reported in the August indicators report. Composite Score: 7.22 MetroAccess performance is measured by using a composite index of several key performance indicators including the following: On-Time Performance, Miles Between Road Calls, Average Wait Time, Abandoned Call Rate, Number of No Shows, Vehicle Accident Rate, Passenger Accident Rate. Details for composite indicators follow. On-Time Performance A new tool has been implemented to monitor service in Real Time to provide feedback to staff to correct any service delivery issues. On-Time Performance, MetroAccess Through May 2010 Goal 90% Percent No Shows No Show policy changes recently implemented have resulted in an increase in service delivery and a reduction of No Shows. Goal 8% Percent No Shows, MetroAccess Through May 2010 Capital Metropolitan Transportation Authority 11 Performance Report

12 METROACCESS--CONT'D. (Year-to-Date Data) MetroAccess Abandoned Call Rate 1.The reservation center call volume has decreased by 26% compared to May The reservation center was fully staffed beginning in May. 3. An adjustment to the agent schedules was made to to meet peak call volumes. Abandoned Call Rate, Metro Access, by Month, 2010 Goal 5% Call Wait Times 1.The reservation center call volume has decreased by 26% compared to May The reservation center was fully staffed beginning in May. 3. An adjusted to the agent s scheduleswas made to to meet peak call volumes. Call Wait Times, Metro Access, by Month, 2010 Goal 2 Min Vehicle Accidents In the month of May, there were 13 vehicle accidents, of which three were preventable and ten were non-preventabale (5 involved another vehicle rear-ending MA vehicle). Also note that the rate for April 2010 was 3.57 vs for May.The increasing trend is a subject that our System Accident Committee is reviewing. Vehicle Accidents, Metro Access, by Month, 2010 Goal 2.27 Capital Metropolitan Transportation Authority 12 Performance Report

13 Capital Metropolitan Transportation Authority 13 Performance Report