Project Management. A Practitioner s Guide. Steven M. Bragg

Transcription

1 Project Management A Practitioner s Guide Steven M. Bragg

2 Chapter 1 Overview of Project Management... 1 Learning Objectives... 1 Introduction... 1 Project Management Activities... 1 The Need for Project Management... 3 Program Management... 3 Portfolio Management... 4 Project Support... 4 Project Sponsor... 4 Project Stakeholders... 5 Project Steering Committee... 5 Resource Managers... 5 The Customer... 6 Impacted Employees... 6 The Project Team... 6 The Impact of Organizational Structures on Projects... 6 Stakeholder Management... 8 The Notification Matrix... 9 Managing Expectations... 9 Resistance to Change Chapter Summary Review Questions Review Answers Chapter 2 Project Initiation Learning Objectives Introduction Triggering Conditions Solution Analysis Risk Analysis Interdependency Analysis Stakeholder Analysis Other Factors to Consider Requirements Analysis Chapter Summary Review Questions Review Answers Chapter 3 Project Selection Learning Objectives Introduction Qualitative Evaluations Quantitative Evaluations Payback Period Discounted Payback Internal Rate of Return Net Present Value Real Options Capital Rationing Chapter Summary Review Questions Review Answers... 29

3 Chapter 4 Project Phases Learning Objectives Introduction Phase 1 Project Concept Phase 2 Project Definition Phase 3 Project Planning Phase 4 Preliminary Studies Phase 5 Project Performance Phase 6 Project Post-Completion Additional Commentary on Project Phases Overlapping Phases Stopping a Project Not Stopping a Project Using a Reduced Number of Phases Additional Topics Project Charter Project Scope Statement of Work Project Management Plan Chapter Summary Review Questions Review Answers Chapter 5 Project Planning Learning Objectives Introduction The Project Planning and Control System The Work Breakdown Structure Task Relationship Identification Bottom-Up Estimating Gantt Charts Critical Path Method (CPM) Program Evaluation and Review Technique (PERT) Differences between CPM and PERT Project Management Constraints What-If Analysis Staffing Management Resource Leveling Optimizing the Schedule Chapter Summary Review Questions Review Answers Chapter 6 Trade-Off Analysis Learning Objectives Introduction Project Constraints Time Frame Cost Resources The Final Variable Scope Scope Creep Trade-Off Analysis When No Additional Funds Are Available When More Funds Are Available Adjusting Project Scope ii

4 Project Constraints at the Enterprise Level Chapter Summary Review Questions Review Answers Chapter 7 Change Control Learning Objectives Introduction Issue Management Change Order Management Levels of Change Notification Configuration Management Gold Plating Effects Capping Changes Consider Negative Effects Chapter Summary Review Questions Review Answers Chapter 8 Project Close-Out Learning Objectives Introduction Is the Project Finished? Scope Analysis Plan Analysis Operational Analysis Handoff Analysis The Waived Suggestions List Personnel Reviews Chapter Summary Review Questions Review Answers Chapter 9 Project Estimating Learning Objectives Introduction Estimating and the Nature of a Project The Need for Specifications Rough Order of Magnitude Estimates Estimating Methods Analogous Estimating Apportionment Estimating Bottom-Up Estimating Parametric Estimating Phased Estimating Expert Judgment Types of Contractor Billing Arrangements Estimate Padding Dealing with Pushback Budgeting Chapter Summary Review Questions Review Answers Chapter 10 Project Risk Management Learning Objectives Introduction iii

5 Risk Management Risk Identification Risk Analysis Risk Mitigation Tactics Contingency Funding Risk Logging Chapter Summary Review Questions Review Answers Chapter 11 Project Quality Management Learning Objectives Introduction Integration of Quality into a Project Costs Impacted by Quality Quality Assurance Quality Tools Control Charts Pareto Charts Cause-and-Effect Diagrams Check Sheets Root Cause Analysis Chapter Summary Review Questions Review Answers Chapter 12 Project Procurement Management Learning Objectives Introduction Procurement Management Plan Supplier Selection Criteria Supplier Financial Analysis Supplier Capability Analysis Supplier Responsiveness Analysis Other Analysis Issues The Bidding Process Contents of a Bid Package The Bidding Process Flow Contract Pricing Arrangements Firm Fixed Price Fixed Price with Adjustments Cost plus Pricing Time and Materials Pricing Summary of Pricing Arrangements Make-or-Buy Analysis Contract Terms and Conditions The Employee or Contractor Designation Contracts and Purchase Orders Closing out Procurement Activities Chapter Summary Review Questions Review Answers Chapter 13 Project Measurement and Reporting Learning Objectives Introduction Work Package Measurement iv

6 Progress Monitoring Cost Variance Reporting Labor Rate Variance Purchase Price Variance Variable Overhead Efficiency Variance Fixed Overhead Spending Variance The Cost and Schedule Performance Chart Escalation Thresholds Earned Value Management Schedule Performance Index Cost Performance Index Project Close-Out Measuring Non-Critical Activities Measuring High-Volume Tasks Measuring the Rate at Which Costs are Incurred Project Reporting Traffic Light Reporting Management Reviews Technical Reviews Tollgate Reviews Record Keeping Chapter Summary Review Questions Review Answers Chapter 14 Project Management Best Practices Learning Objectives Introduction Project Management Best Practices Problem Escalation and Resolution Chapter Summary Review Questions Review Answers Chapter 15 Enterprise Project Management Learning Objectives Introduction Enterprise Project Management Types of Project Portfolios The Flow of Projects The Schedule of Future Projects Chunking The Project Management Office Technology Requirements The Corporate Knowledge Base Chapter Summary Review Questions Review Answers Chapter 16 Special Subjects Learning Objectives Introduction Innovation Projects Agile Project Management Incremental Delivery Task Boards Burndown Charts v

7 Dealing with Unfamiliar Situations Milestone Analysis The Crash Point Fast-Tracking Issues Chapter Summary Review Questions Review Answers Chapter 17 Change Management Learning Objectives Introduction When Change Initiatives Are Most Necessary The Strategy of Change The Impact of Lead Time on Change Initiatives PEST Analysis The Most Difficult Environments for Change Change Management Pitfalls Dealing with an Environment of Repeated Failures Dealing with Adverse Motivations How to Structure a Project to Succeed Creating Wins Drivers of Change Tipping Point Leadership Development Laboratories Bottom-Up and Top-Down Change The Impact of Turnover The Impact of Prior Sales Chapter Summary Review Questions Review Answers Chapter 18 Team Development Learning Objectives Introduction What is a Team? Issues Impacting Ineffective Teams Identification of Team Members Team Structure Team Transitions Communication Systems Collaboration Issues Team Emotional Intelligence Team Engagement Backup Planning Conflict Resolution Dealing with Counterproductive Behavior Internal Conflict Resolution Socialization Levels Innovation Issues The High-Performance Team Team Duration Team Termination Characteristics of an Effective Team Chapter Summary Review Questions Review Answers vi

8 Chapter 19 Team Management Learning Objectives Introduction Management Style Management Behavior Listening Skills Coaching Skills Management s Treatment of Teams Periodic Status Meetings Milestone Analyses Team Measurements The Decision Making Process Consensus Building Incorrect Consensus Outcomes Causes of Faulty Decisions Group Pressure Conformity Decision Cascades Polarization Confidence Improvements to the Decision Making Process Deviant Thinking Chapter Summary Review Questions Review Answers Glossary Index vii