Charter of the Customer Standing Committee (CSC) 1

Transcription

1 Charter f the Custmer Standing Cmmittee (CSC) 1 Missin The Custmer Standing Cmmittee (CSC) has been established t perfrm the peratinal versight previusly perfrmed by the U.S. Department f Cmmerce s Natinal Telecmmunicatins and Infrmatin Administratin (NTIA) as it relates t the mnitring f perfrmance f the IANA naming functin. This transfer f respnsibilities tk effect n [date]. The missin f the CSC is t ensure cntinued satisfactry perfrmance f the IANA functin fr the direct custmers f the naming services. The primary custmers f the naming services are tp-level dmain registry peratrs, but als include rt server peratrs and ther nnrt zne functins. The missin will be achieved thrugh regular mnitring by the CSC f the perfrmance f the IANA naming functin against agreed service level targets and thrugh mechanisms t engage with the IANA Functins Operatr t remedy identified areas f cncern. The CSC is nt mandated t initiate a change in the IANA Functins Operatr via a Special IANA Functin Review, but culd escalate a failure t crrect an identified deficiency t the ccnso and GNSO, which might then decide t take further actin using agreed cnsultatin and escalatin prcesses, which may include a Special IANA Functin Review. Scpe f Respnsibilities The CSC is authrized t mnitr the perfrmance f the IANA naming functin against agreed service level targets n a regular basis. The CSC will analyse reprts prvided by the IANA Functins Operatr n a mnthly basis and publish their findings. The CSC is authrized t undertake remedial actin t address pr perfrmance in accrdance with the Remedial Actin Prcedures (see illustrative prcedures at the end f this Annex). The Remedial Actin Prcedures are t be develped and agreed t by the CSC and the IANA Functins Operatr pst-transitin, nce the CSC is frmed. In the event perfrmance issues are nt remedied t the satisfactin f the CSC, despite gdfaith attempts t d s, the CSC is authrized t escalate the perfrmance issues t the ccnso and GNSO fr cnsideratin. The CSC may receive cmplaints frm individual registry peratrs regarding the perfrmance f the IANA Naming Functin; hwever, the CSC will nt becme invlved in a direct dispute between any registry peratr and IANA. The CSC will review individual cmplaints with a view t identifying any patterns f pr perfrmance by the IANA Functins Operatr in respnding t cmplaints f a similar nature. In 1 This Charter is Annex G f the Crss Cmmunity Wrking Grup n Naming Related Functins (CWG- Stewardship) Prpsal. See Page 1 f 7

2 relatin t prblem reslutin, if CSC determines that remedial actin has been exhausted and has nt led t necessary imprvements, the CSC is authrized t escalate t the PTI Bard and further if necessary. The CSC will, n an annual basis r as needs demand, cnduct a cnsultatin with the IANA Functins Operatr, the primary custmers f the naming services, and the ICANN cmmunity abut the perfrmance f the IANA Functins Operatr. The CSC, in cnsultatin with registry peratrs, is authrized t discuss with the IANA Functins Operatr ways t enhance the prvisin f IANA s peratinal services t meet changing technlgical envirnments; as a means t address perfrmance issues; r ther unfreseen circumstances. In the event it is agreed that a material change in IANA naming services r peratins wuld be beneficial, the CSC reserves the right t call fr a cmmunity cnsultatin and independent validatin, t be cnvened by the IANA Functins Operatr, n the prpsed change. Any recmmended change must be apprved by the ccnso and RySG. The IANA Functins Operatr wuld be respnsible fr implementing any recmmended changes and must ensure that sufficient testing is undertaken t ensure smth transitin and n disruptin t service levels. The CSC will prvide a liaisn t the IANA Functin Review Team and a liaisn t any Separatin Crss Cmmunity Wrking Grup. Cnflict f Interest The ICANN Bylaws make clear that it must apply plicies cnsistently, neutrally, bjectively and fairly, withut singling any party ut fr discriminatry treatment; which wuld require transparent fairness in its dispute reslutin prcesses. Members f the CSC shuld accrdingly disclse any cnflicts f interest with a specific cmplaint r issue under review. The CSC may exclude frm the discussin f a specific cmplaint r issue any member deemed by the majrity f CSC members and liaisns t have a cnflict f interest. Membership Cmpsitin The CSC shuld be kept small and cmprise representatives with direct experience and knwledge f IANA naming functins. At a minimum the CSC will cmprise: Tw gtld Registry Operatrs. Tw cctld Registry Operatrs. One additinal TLD representative nt cnsidered a cctld r gtld registry peratr such as the IAB fr.arpa culd als be included in the minimum requirements but is nt mandatry. One liaisn frm the IANA Functins Operatr (PTI). Liaisns can als be appinted frm the fllwing rganisatins; hwever, prviding a Liaisn is nt mandatry fr any grup: One liaisn each frm ther ICANN SOs and ACs: Page 2 f 7

3 GNSO (nn-registry) ALAC NRO (r ASO) GAC RSSAC SSAC Liaisns shall nt be members f r entitled t vte n the CSC, but therwise liaisns shall be entitled t participate n equal fting with members f the CSC. The Chair f the CSC will be elected n an annual basis by the CSC. Ideally the Chair will be a direct custmer f the IANA naming functin, and cannt be the IANA Functins Operatr Liaisn. The CSC and the IANA Functins Operatr will nminate primary and secndary pints f cntact t facilitate frmal lines f cmmunicatin. The CSC as a whle will decide wh will serve as the Liaisn t the IANA Functin Review Team. Preference shuld be given t the Liaisn being a registry representative given that technical expertise is anticipated t be valuable in the rle. Membership Selectin Prcess Members and Liaisns t the CSC will be appinted by their respective cmmunities in accrdance with internal prcesses. Hwever, all candidates will be required t submit an Expressin f Interest that includes a respnse addressing the fllwing matters: Why they are interested in becming invlved in the CSC. What particular skills they wuld bring t the CSC. Their knwledge f the IANA Functins. Their understanding f the purpse f the CSC. That they understand the time necessary required t participate in the CSC and can cmmit t this rle. Interested candidates shuld als include a resume r curriculum vitae r bigraphy in supprt f their Expressin f Interest. While the cctld and gtld members will be appinted by the ccnso and RySG respectively and liaisns by their applicable grups, cctld r gtld registry peratrs that are nt members f these grups will be eligible t participate in the CSC as members r liaisns. The ccnso and RySG shuld cnsult prir t finalizing their selectins with a view t prviding a slate f members and liaisns that has, t the extent pssible, diversity in terms f gegraphy and skill set. A representative fr a TLD registry peratr nt assciated with a cctld r gtld registry, will be required t submit an Expressin f Interest t either the ccnso and GNSO Cuncil. The Expressin f Interest must include a letter f supprt frm the registry peratr. This prvisin is intended t ensure rderly frmal arrangements, and is nt intended t imply thse ther registries are subrdinate t either the ccnso r the GNSO. Page 3 f 7

4 The full membership f the CSC must be apprved by the ccnso and the GNSO. While it will nt be the rle f the ccnso and GNSO t questin the validity f any recmmended appintments t the CSC they will take int accunt the verall cmpsitin f the prpsed CSC in terms f gegraphic diversity and skill sets. Terms CSC appintments, regardless f whether members r liaisns, will be fr a tw-year perid with the ptin t renew fr up t tw additinal tw-year terms. The intentin is t stagger appintments t prvide fr cntinuity and knwledge retentin. T facilitate this, at least half f the inaugural CSC appintees will be appinted fr an initial term f three years. Subsequent terms will be fr tw years. CSC appintees must attend a minimum f nine meetings in a ne-year perid, and must nt be absent fr mre than tw cnsecutive meetings. Failure t meet this requirement may result in the Chair f the CSC requesting a replacement frm the respective rganisatin. Recall f members Any CSC appintee can be recalled at the discretin f their appinting cmmunity. In the event that a cctld r gtld registry representative is recalled, a temprary replacement may be appinted by the designating grup while attempts are made t fill the vacancy. As the CSC meets n a mnthly basis best effrts shuld be made t fill a vacancy within ne mnth f the recall date. The CSC may als request the recall f a member f the CSC in the event they have nt met the minimum attendance requirements. The appinting cmmunity will be respnsible fr finding a suitable replacement. Meetings The CSC shall meet at least nce every mnth via telecnference at a time and date agreed upn members f the CSC. The CSC will prvide regular updates, n less than three per year, t the direct custmers f the IANA naming functin. These updates may be prvided t the RySG and the ccnso during ICANN meetings. The CSC will als cnsider requests frm ther grups t prvide updates regarding the IANA Functins Operatr s perfrmance. Recrd f Prceedings Minutes f all CSC telecnferences will be made public within five business days f the meeting. Any remedial actin will als be reprted by the CSC. Page 4 f 7

5 Infrmatin sessins cnducted during ICANN meetings will be pen and psting f transcripts and presentatins will be dne in accrdance with ICANN s meeting requirements. Secretariat The IANA Functins Operatr will prvide secretariat supprt fr the CSC. The IANA Functins Operatr will als be expected t prvide and facilitate remte participatin in all meetings f the CSC. Review The Charter will initially be reviewed by a cmmittee f representatives frm the ccnso and the RySG ne year after the first meeting f the CSC. The review is t include the pprtunity fr input frm ther ICANN stakehlders, via a Public Cmment prcess. Any recmmended changes are t be ratified by the ccnso and the GNSO. Thereafter, the Charter will be reviewed at the request f the CSC, ccnso r GNSO and may als be reviewed in cnnectin with the IANA Functin Review. The effectiveness f the CSC will initially be reviewed tw years after the first meeting f the CSC; and then every three years thereafter. The methd f review will be determined by the ccnso and GNSO. The CSC r the IANA Functins Operatr can request a review r change t service level targets. Any prpsed changes t service level targets as a result f the review must be agreed t by the ccnso and GNSO. ================================ Prpsed Remedial Actin Prcedures This prpsal is illustrative f what culd be included in the Remedial Actin Prcedures. It is anticipated that the prcedures wuld be agreed between the CSC and the IANA Functins Operatr prir t implementatin. Occurs Ntificatin 1st Escalatin 2nd Escalatin 3rd Escalatin Prcess cntrl limit exceeded IANA custmer presents evidence that IANA did nt meet SLE late milestnes missed Tw r mre additinal late milestnes missed Tw r mre additinal ntificatin frm 2nd escalatin nt delivered r executed timely. Additinal similar vilatins ccur when crrective actin frm 2nd Page 5 f 7

6 IANA peridic reprt indicates SLE nt met Addressee IANA Manager Message Cntent Identify SLE breach and evidence Cnference call request t discuss issues raised by CSC message. actin requirement Time frame ntificatin vilatins ccur while crrective is pen vilatins ccur while crrective is suppsed t be in place PTI Bard Glbal Dmains Divisin President Identify SLE breach and evidence Cnference call request t discuss issues raised by CSC message. actin requirement Time frame previus escalatin is suppsed t be in place ICANN Bard, CEO previus Identify party requiring respnse Page 6 f 7

7 Respnse Requested Agreement that SLE vilatin ccurred (r evidence t cntrary) Cause Crrectin made n individual case t: remedy current situatin prevent future ccurrence required in 14-days Reissue crrective t: Remediate earlier failed plan Include new vilatins milestnes missed Tw r mre additinal ntificatin vilatins ccur while crrective is pen previus plus Organizatinal, peratinal changes t crrect lack f crrective actin previus plus Remediatin thrugh the ICANN-PTI Cntract and/r Special IFR Page 7 f 7