OPERATIONAL PLAN

Transcription

1 OPERATIONAL PLAN

2 CONTENTS Vision, Mission & Values.. Page 3 Organisational Structure... Page 4 Forward Page 5 Corporate Priorities. Pages 5-16 Service Outputs Introduction to Service Outputs and Responsibility Matrix. Page 18 Service Outputs Responsibility Matrix... Page 19 Airport.. Page 20 Aquatic Centres. Page 21 Beach & Foreshore... Page 21 Botanic Gardens Page 22 Bushland Conservation & Habitat.. Page 22 Canals. Page 23 Caravan Parks... Page 23 Carparks. Page 24 Cemeteries. Page 24 Coastal & Waterway Structures.. Page 25 Community Buildings Page 25 Community Development. Page 26 Development Assessment... Page 26 Democracy & Advocacy... Page 27 Disaster Management.. Page 27 Economic Development... Page 28 Gravel Roads. Page 28 Landscape & Amenity.. Page 29 Libraries.. Page 29 Maroochy Council Operational Plan Page 1

3 Lifeguard. Page 30 Pathways Page 30 Policy Enforcement & Statutes Page 31 Public Artwork & Cultural Development. Page 32 Public Toilets.. Page 32 Quarry. Page 33 Recreation Parks... Page 33 Recreation Trails... Page 34 Rivers & Streams.. Page 34 Sealed Roads Page 35 Sewerage Page 36 Shire Planning Page 37 Showgrounds & Civic Centres Page 39 Sportsgrounds & Courts, Sports Development Page 39 Stormwater Disposal Page 40 Stormwater Quality Page 40 Shared Services Page 41 Tourism Support Page 43 Water Supply. Page 44 Waste Management. Page 45 Definition of Terms.. Page 46 Maroochy Council Operational Plan Page 2

4 MAROOCHY COUNCIL S VISION, MISSION AND VALUES OUR VISION Maroochy: Daring, dynamic and determined OUR MISSION Dynamic leadership, planning for the future, delivering today creating a cohesive, vibrant and enterprising Maroochy Shire OUR VALUES Our values underpin our strategic direction and guide the way we do business and deliver the Corporate Plan: Pursuit of Excellence Delivery of quality customer service Challenging accepted practices Being open to new ideas and opportunities Integrity and Openness Optimising opportunities for community involvement in democratic decision making Engendering openness and honesty Comfortably sharing ideas and knowledge Professional and ethical conduct Expecting and accepting accountability Teamwork Working together to achieve shared goals Building respect through honesty and fairness Enjoying Work: Celebrating Success Bringing a sense of pride and passion to our work Being innovative and positive having fun Maroochy Council Operational Plan Page 3

5 ORGANISATIONAL STRUCTURE CHIEF EXECUTIVE OFFICER JOHN KNAGGS Office of the CEO Debbie Woodhouse Legals John Hall Internal Audit Glen Charles Economic Development Alex Lever-Shaw Corporate Strategy & Projects Brendan Hogan General Manager FINANCE & CORPORATE SERVICES Greg Laverty General Manager PLANNING & DEVELOPMENT Julie Edwards General Manager INFRASTRUCTURE SERVICES Judy Bailey General Manager MAROOCHY SERVICES Lisbet Dean Treasury & Risk Management Michael Costello Governance & Policy Libby Wherrett Development Assessment Michael Bismire Road Management Services Ian Bilkey Customer Contact, Records & Venues Julie Pritchett Financial Services David Lewis Asset Management Group Environment Steve Skull Contract, Projects & Business Services Gary Ehsman Regulatory Services Sheryl Krome Information Technology Tony Herald Asset Information Systems Martin Browne Long Term Infrastructure Planning Nick Cooney Parks & Bushland Services Ray Donaldson Community Services Pauline Gordon Property Paul Brockwell Sunshine Coast Airport Peter Pallot Strategic Planning Simon Kinchington IS Shopfront Michael O Toole People & Organisational Performance Nick Sheehan Strategic & Commercial Finance Paul Warren Maroochy Waste Management Gerard Kavney Fleet & Workshop Kevin Jones Project Services Lee Purchase Image Flat Quarries John Dooley MWS Strategy & Planning Michael Lukin MWS Operations Management Gary Sabburg Maroochy Council Operational Plan Page 4

6 FORWARD The purpose of an Operational Plan is to facilitate the achievement of Council s Corporate Plan outcomes, strategies, and projects. The Operational Plan identifies the proposed outputs to be achieved in the 2007/2008 financial year. Within this operational plan, these outputs are expressed in terms of service delivery outputs as determined by the Asset Management Group and as project outputs as determined by the Corporate Plan 2005/09. The annual operational plan is a legislative requirement as set out in the relevant sections of the Acts. The relevant sections of the acts include: Local Government Act 1993, Chapter 7, Part 2, Section 508 (1), (2) & (3), 509, 510, 511, 512, 513 and the Local Government Finance Standard 2005, Part 2, Division 2 (31), Section 510 (1) & (2), Division 3 through to Division 5. The content and structure of the Maroochy Council 2007/08 Operational Plan meets the legislative requirements as required by the Local Government Finance Standard ANNUAL PERFORMANCE PLANS A local government s operational plan under chapter 7, part 2 of the Local Government Act must include the annual performance plan for each of its commercial business units. A performance plan may be amended at any time before the end of the financial year for which it is prepared. There are five commercial business units for Council these are: Maroochy Water Services, Sunshine Coast Airport, Image Flat Quarries, Maroochy beach Caravan Parks and Maroochy Waste Management. The Annual Performance Plans contain information that is commercial in confidence and is not able to be made available to the Public under section 250, subsection 2 of the Local Government Finance Standard CORPORATE PLAN PRIORITIES The purpose of the corporate plan priorities is to outline the key focus areas for Council over the lifecycle of the corporate plan. Each priority has a list of stated outcomes and strategies. The outcomes are the tangible (measurable) expression of the broad strategic direction that Council is aiming to achieve in the priority theme. Outcomes answer the question What do we want to achieve?. Strategies answer the question How will we achieve the desired outcomes and provide a method of how to achieve the outcome and which branch in Council is responsible for the deployment of the strategy. Maroochy Council Operational Plan Page 5

7 Maroochy Council Operational Plan CORPORATE PLAN PRIORITIES Page 6

8 INFRASTRUCTURE Description Outcomes Planning, delivery and management of sustainable infrastructure for 2020 and beyond Well planned, effectively staged and delivered infrastructure Infrastructure designed, operated and maintained to minimise lifecycle costs Successful key partnerships and a range of funding options Improved transport and mobility options leading to increased use of public transport Local traffic management responsive to short term pressures Corporate Strategies (processes to achieve outcomes) Dept Branch AA Plan and scope key physical and social infrastructure for the principal activity centre of Maroochydore P&D Strategic Planning Long Term Infrastructure Planning AB Prepare development plans for implementation of major projects, including methods of funding and cost recovery CMT All as appropriate AC Work with key regional organisations and government agencies to achieve required regional infrastructure P&D Long Term Infrastructure Planning AD Develop advocacy positions on key infrastructure needs and delivery P&D Long Term Infrastructure Planning AE Work with Queensland Transport and Translink to improve existing public transport service provision and planning P&D Long Term Infrastructure Planning AF Develop a parking strategy for major urban centres in conjunction with a traffic management strategy P&D Long Term Infrastructure Planning AG Develop and implement infrastructure delivery, maintenance renewal regimes which provide agreed levels of service at F&CS Asset Management Group lowest lifecycle cost. AH Optimise the use of community facilities in cooperation with relevant community groups MS Community Services AI Monitor traffic volume and congestion on major arterials into key urban centres IS Road Management Services AJ Develop long term strategies for preservation, presentation and maintenance of the Shire s rural and urban gateways, ALL As appropriate beachfronts, esplanades and regional parks to standards commensurate with their role as major tourist, resident and visitor attractions. AK Advocate timely delivery of Sunshine Coast motorway extensions. P&D Long Term Infrastructure Planning Maroochy Council Operational Plan CORPORATE PLAN PRIORITIES Page 7

9 WATER SUPPLY AND CLEAN WATERWAYS Description Outcomes Developing and applying an integrated life cycle approach to water management Healthy catchments, waterways and beaches Integrated water management practices Comprehensive, detailed waterways planning and policy Reduced water consumption per capita Future water provision secured to meet expected growth Responsible use and disposal of treated wastewater Corporate Strategies (processes to achieve outcomes) Dept Branch BA Develop and implement an integrated water life cycle management strategy P&D Environment BB Develop long-term water supply strategy F&CS Maroochy Water Services Strategy & Planning BC Actively pursue funding under water initiatives F&CS Maroochy Water Services Strategy & Planning BD Develop a long-term strategy for treatment, use and disposal of wastewater F&CS Maroochy Water Services Strategy & Planning BE End the release of treated wastewater to the Maroochy River F&CS Maroochy Water Services Strategy & Planning BF Finalise development and initiate implementation of the waterways management and rehabilitation plan P&D Environment BG Scope all future sewerage treatment plant augmentations on treated wastewater reuse principles F&CS Maroochy Water Services Strategy & Planning BH Actively engage in State Government s water reform agenda to secure best possible water supply, F&CS Maroochy Water Services Strategy & Planning security and pricing outcomes for the Shire BI Actively pursue effective methods for reducing water consumption IS Maroochy Water Services Operations BJ Develop and implement integrated water management approaches P&D Environment BK Implement waterway restoration initiatives in association with the environment levy P&D Environment Maroochy Council Operational Plan CORPORATE PLAN PRIORITIES Page 8

10 GROWTH MANAGEMENT Description Outcomes Strong management of urban and rural growth to enhance the established character, lifestyle and environment of the Shire Urban areas are effectively planned to provide for a range of lifestyles, employment, recreation and community activities The character and identity of each of the Shire s towns and villages is recognised and reinforced Maroochydore as the principal activity centre for the Sunshine Coast Local planning aligned with the SEQ Regional Plan objectives Prosperous major urban centres of Maroochydore, Mooloolaba, Nambour, Coolum, Sippy Downs and the Sunshine Coast Airport are the focus of economic and community activity The Shire s key natural resource areas and environmental attributes are recognised and not under threat from development Productive use of rural lands A common community understanding and ownership of Maroochy s planning scheme and its key planning objectives Corporate Strategies (processes to achieve outcomes) Dept Branch CA Actively engage in regional planning processes P&D Strategic Planning CB Commence preparation of a new planning scheme P&D Strategic Planning CC Develop a traffic management strategy that recognises the importance of public transport P&D Long Term Infrastructure Planning Maroochy Council Operational Plan CORPORATE PLAN PRIORITIES Page 9

11 COMMUNITY WELLBEING Description Outcomes Planning and partnering to enhance community identity and strengthen capacity Safer and healthier communities Collaborative, creative and inclusive communities Active citizenship and volunteerism Enriched and successful communities Places of life-long learning Respect for our cultural heritage and diversity Increased accessibility and liveability Corporate Strategies (processes to achieve outcomes) Dept Branch DA Develop and implement the social planning process P&D Strategic Planning DB Provide a range of environmental health and safety initiatives and programs P&D Regulatory Services DC Increase community preparedness for disaster F&CS Treasury & Risk Management DD Ensure that community facilities planning is integral to the land use planning process P&D Strategic Planning DE Promote and support a range of inclusive community events and programs MS Community Services DF Provide safe and equitable access to cultural and recreational facilities, open space and activities MS Community Services DG Promote access to information, technology and lifelong learning MS Community Services DH Develop and implement a capacity building and community governance program for community organisations MS Community Services DI Investigate and determine Council s approach to Art collection, including acquisition policy and collection MS Community Services management plans DJ Develop a cohesive and integrated strategy to effectively coordinate community and corporate events MS Community Services DK Prepare a master strategy for a regional arts/exhibition centre and other civic centres MS Community Services DL Build on Partnerships to enhance beach and water safety within the Shire MS Community Services Maroochy Council Operational Plan CORPORATE PLAN PRIORITIES Page 10

12 ENVIRONMENT Description Outcomes Protection and restoration of the environment through effective planning, management and community awareness Maroochy s natural areas are valued, understood, well protected and managed Sustainability is valued, understood and integrated throughout the Council and community The impact of climate variability is understood and strategies developed Environmental impact strategies are relevant, informed and engage community input Council s systems and processes ensure environmental due diligence, risk reduction and legislative compliance Strategic Environmental Improvement Programs are relevant, informed and engage the community Waste is reduced and recovery of resources from waste stream is increased Corporate Strategies (processes to achieve outcomes) Dept Branch EA Develop the biodiversity strategy and implement prioritised projects P&D Environment EB Refine current habitat conservation programs P&D Environment EC Mandate further ecologically sustainable development principles through the incorporation of the Local Growth P&D Community Planning Management Strategy and Planning Scheme ED Encourage and promote responsible environmental and energy practices and initiatives P&D Environment EE Foster green alliances with the development industry P&D Environment EF Implement the waste management strategy P&D Maroochy Waste Management EG Support regional natural resources management plans and associated investment strategies P&D Environment EH Actively pursue funding and partnership opportunities for environmental projects P&D Environment EI Operating within the Biodiversity Strategy, strive to retain those areas of land identified as significant natural habitat P&D Environment EJ Continue investigation and appropriate application of energy efficient outcomes P&D Environment EK Advocate for State and Commonwealth Government policies that respond to the Shire s environmental challenges and P&D Environment opportunities EL Develop climate change and variability adaptation strategies P&D Environment Maroochy Council Operational Plan CORPORATE PLAN PRIORITIES Page 11

13 ECONOMIC DEVELOPMENT Description Outcomes Partnering to create a prosperous economic climate through effective planning and stimulating job creation opportunities A diverse economy that reflects and reinforces Maroochy s competitive advantages, lifestyle and environmental values A range of sustainable employment opportunities An attractive place for business and investment A viable rural economy that maintains rural amenity Corporate Strategies (processes to achieve outcomes) Dept Branch FA Prioritise, resource and implement the Sunshine Coast Regional Economic Development Strategy P&D Economic Development FB Implement Maroochy Economic Plan in accordance with Council s priorities P&D Economic Development FC Facilitate the release of appropriately serviced land for employment and business P&D Economic Development FD Develop a range of strategies that achieve reinvestment in the rural economy P&D Economic Development FE Support the sustainable growth and diversity of new and existing businesses P&D Economic Development Maroochy Council Operational Plan CORPORATE PLAN PRIORITIES Page 12

14 GOVERNANCE Description Outcomes Open and transparent governance led by the Council and supported by the organisation Increased confidence and credibility within the community in the leadership and strategic directions of Council activities Open and accountable decision making Optimal governance and service delivery Corporate Strategies (processes to achieve outcomes) Dept Branch GA Implementation of the adopted governance framework principles: Strong leadership Integrity and ethical behaviour Transparency and openness Corporate social responsibility Stakeholder relationships Efficiency and effectiveness Continuous improvement Stewardship and accountability F&CS Governance & Policy GB Improving community and stakeholder engagement, planning and implementation by application of endorsed public F&CS Governance & Policy participation and open and accountable decision-making frameworks GC Examine areas of regional collaboration for the delivery of infrastructure and services F&CS Governance & Policy GD Develop strategic basis for Council s international relations activities with an emphasis on targeted benefits to be OM&CEO Office of Mayor & CEO derived GE Develop a corporate sustainability framework including the involvement of an expert panel/reference group P&D Environment Maroochy Council Operational Plan CORPORATE PLAN PRIORITIES Page 13

15 MANAGING COUNCIL FINANCES Description Outcomes Delivering responsible financial management and developing a range of funding options to deliver priority services and infrastructure A financially stable and viable organisation Responsible, open, accountable and transparent financial management Innovative and alternative funding options to reduce reliance on rates revenue Extended financial planning horizons to match growth and infrastructure needs Corporate Strategies Dept Branch HA Development of a long term financial model which reflects sound sustainable economic principles F&CS Strategic & Commercial Finance HB Restrict debt to the following responsible and effective uses: F&CS Treasury & Risk Management Revenue producing infrastructure Projects that generate an economic benefit Advantageous management of Council s debt pool HC Provision of publicly available financial information and meaningful indicators F&CS Strategic & Commercial Finance HD Ongoing review of Council s commercial and non-commercial fees and charges, community service obligations and council imposed obligations F&CS Strategic & Commercial Finance HE Ongoing evaluation of the sustained viability of business activities, and the productivity and effectiveness of F&CS Strategic & Commercial Finance associated boards HF Improve accounting policies, procedures and systems together with education of non-financial staff in F&CS Financial Services responsible financial management HG Apply commercial principles to procurement and contract management F&CS Strategic & Commercial Finance HH Determine optimum procurement methodology for delivery of goods and services that meet the needs and F&CS Procurement & Contracts requirements of users, represents lowest total cost, and drive sustainable best value for Council HI Optimise funding from State and Federal programs F&CS Strategic & Commercial Finance HJ Actively pursue a sustainable program of capital works and asset management focussing on total lifecycle costs..and inter-generational equity F&CS Asset Management Group Maroochy Council Operational Plan CORPORATE PLAN PRIORITIES Page 14

16 ORGANISATIONAL EXCELLENCE Description Outcomes Doing things right a high preforming organisation that is customer focussed with people who are passionate about the Shire and its future A smart, creative and innovative organisation with a performance culture Organisational capability is enhanced through technology and learning A safer and healthier workplace Valued employees who have pride, passion and motivation Employees who actively demonstrate open constructive communication, corporate values and cross-organisational partnership behaviours An employer of choice An innovative, successful organisation that actively demonstrates a one Council culture, characterised by: Quality Leadership, Business Success, Customer Focus and Valuing People Corporate Strategies Dept Branch IA Develop and implement a customer focus strategy based on the principles of: MS Community Services Understanding your customers, Understanding Council Business, Quality of Service, Systems and Processes IB Develop and implement a Human Resource Management Strategy that focuses on: MS People & Organisational Performance Attraction, selection and retention Recognition and reward Workforce planning Learning and development Quality performers Human Resource Management information, policies, guidelines and practices Employee wellbeing Human resource management information system capability IC Develop and implement a performance management framework that: MS People & Organisational Performance Details key tactical plans and strategies for ensuring Maroochy Council is a responsibly governed, highperforming organisation Aligns expectations and performance at operational, tactical and strategic levels across the organisation Based on agreed service outputs, descriptions and standards Standardises and simplifies reporting processes, and Provides for accessible and accurate monitoring of performance against objectives and budget ID Develop and implement a performance management framework that: MS People & Organisational Performance Links personal performance and leadership development to operational and business planning Links operational and business plans to corporate objectives Provides accessible and accurate monitoring of organisational performance against objectives and budget Applies, monitors and reviews methods to improve service delivery IE Develop and maintain strategic marketing and communicative innovations OM&CEO Office of Mayor & CEO IF Identify, evaluate and implement productivity improvements plans for services and business activities F&CS Governance & Policy Maroochy Council Operational Plan CORPORATE PLAN PRIORITIES Page 15

17 SERVICE DELIVERY Description Doing the right things defining and delivering services that achieve a balance between community expectation and available resources Outcomes A reputation for customer service excellence Core services identified and provided at an agreed service level Services aligned with Council s vision A community that values the services delivered Greater customer convenience and accessibility Strategies Dept Branch JA Design and implement a strategy that continuously improves the corporate understanding of customer expectations for MS Community Services service delivery JB Review services for value and performance and remodel/divest services to reflect customer expectations within stated All All priorities and resources principally through the budget process JC Design and implement a program to continuously review and analyse the customer experience when accessing services MS Customer Contact, Records & Venues JD Develop and deliver agreed levels of service for all of Council s services in a manner which recognises reasonable All All Branches aspirations of both the rural and urban communities JE Formalise a system to enable Council to be responsive to emerging needs within the Shire s distinct communities not otherwise covered by whole of shire targeted programs OM&CEO Office of Mayor & CEO Maroochy Council Operational Plan CORPORATE PLAN PRIORITIES Page 16

18 Maroochy Council Operational Plan SERVICE OUTPUTS Page 17

19 SERVICE OUTPUTS Service Outputs can best be described as what the ratepayer or user receives from Council for their dollar and is defined at the highest functional level. Service Outputs are actual deliverables that we provide to individuals and organisations in the community. The Service Outputs are expressed in terms of what it is (nouns) rather than how it is delivered and are defined in terms of measurable terms including location, time bound, quantity and quality and are linked to the cost of service. The list of 39 Service Outputs shown below and these outputs cover ALL of Council's services including overheads and internal shared service allocations. The Service Outputs maintain a link to legislation through the Local Government Finance Standard 2005, a subset of the Local Government Act Local Government Finance Standard 2005 Part 5, Division 2, Section 31 refers to requirements pertaining to Operational Plans for Local Government including the link between outcomes, strategies, outputs, activities and performance measures. The Service Output approach clearly assists the Council in meeting these legislative requirements in terms of the outputs, activities and performance measures. Further work is continuing to define the activities and performance measures across Council. SERVICE OUTPUTS RESPONSIBILITY MATRIX The responsibility for the delivery of a service output has been allocated to a lead branch. This has been determined by the nature of key functions and roles undertaken by the lead branch. However, it is recognised that other Council branches do and can provide a supportive and partnering role to assist the lead branch with service delivery of the service output. The responsibility matrix below outlines these interdependent relationships and the levels of contributions required between Council branches. Maroochy Council Operational Plan SERVICE OUTPUTS Page 18

20 Asset Information Systems Service Output Responsibility Matrix Asset Management Group Community Services Contract, Projects & Business Services Customer Contact, Records & Venues Development Assessment Economic Development Environment Financial Services Fleet & Workshop Governance & Policy Image Flat Quarries Information Technology Internal Audit IS Shopfront Legals Long Term Infrastructure Planning Maroochy Waste Management Maroochy Water Services Operations Maroochy Water Services Strategy & Planning Office of the Mayor & CEO Parks & Bushland Services People & Organisational Performance Property Regulatory Services Road Management Services Strategic & Commercial Finance Strategic Planning Sunshine Coast Airport Treasury & Risk Management AIRPORT AQUATIC CENTRES BEACH & FORESHORE BOTANIC GARDENS BUSHLAND CONSERVATION & HABITAT CANALS CARPARKS CARAVAN PARKS CEMETERIES COMMUNITY BUILDING COMMUNITY DEVELOPMENT COASTAL & WATERWAY STRUCTURES DEMOCRACY & ADVOCACY DEVELOPMENT ASSESSMENT DISASTER MANAGEMENT ECONOMIC DEVELOPMENT GRAVEL ROADS INTERNATIONAL RELATIONS LANDSCAPE & AMENITY LIBRARIES LIFEGUARD RECREATION TRAILS PATHWAYS POLICY ENFORCEMENT & STATUTES PUBLIC ARTWORKS & CULTURAL DEVELOPMENT PUBLIC TOILETS QUARRIES RECREATION PARKS RIVERS & STREAMS SEALED ROADS SEWERAGE SHARED SERVICES SHIRE PLANNING SHOWGROUNDS & CIVIC CENTRES SPORTSGROUNDS & COURTS, SPORTS DEVELOPMENT STORMWATER DISPOSAL STORMWATER QUALITY TOURISM SUPPORT WASTE MANAGEMENT WATER SUPPLY Responsible for Service Output Contributes to Service Output Maroochy Council Operational Plan SERVICE OUTPUTS Page 19

21 Service Outputs The following 39 service outputs are provided by Maroochy Shire Council. Each service output includes the following information:- 1. A brief description of the service output 2. The current targets for level of service currently provided 3. The performance measures for the service 4. A brief breakdown of the key activities which support the service 5. An outline of the lead branch responsible for the service and its associated projects 6. A list of corporate plan projects that are designed to improve the standard of the service Target AIRPORT Provision of a regional air Passenger capacity (number) 925,000 transport node for the Shire and Tenant capacity (number) 50 the Sunshine Coast. IATA Level C Performance s 100% of Annual Performance Plan targets met Airport management F&CS Sunshine Coast Airport Commercial and property F&CS Sunshine Coast Airport Operations and maintenance F&CS Sunshine Coast Airport Ref # Corporate Plan Project Project Output Output Performance Dept Responsible Branch A3 Prepare Sunshine Coast Airport site master Stage's 1 & 2 of the Airport Master On Time, on Budget and % F&CS Sunshine Coast Airport plan. Plan completed Completion Maroochy Council Operational Plan SERVICE OUTPUTS Page 20

22 AQUATIC CENTRES Provision of public access to five Number of locations/services 5 aquatic centres for safe Av Star Rating 3.1 recreational, competitive and/or Times (may vary between centres) 6am 6pm educational aquatic experiences. Performance s Maintain a benchmarked star rating. Service Activities Dept Responsible Branch Facility maintenance IS Contracts, Projects & Business Services F&CS Property Operations management IS Contracts, Projects & Business Services Ref # Corporate Plan Project Project Output Output Performance Dept Responsible Branch A12 Develop Eumundi recreational Eumundi recreational and aquatic facilities On Time, on Budget and % IS Contracts, Projects & Business and aquatic facilities. established. Completion Services BEACH & FORESHORE Recreational and emergency Star Rating 3.0 access to our beaches. Quantity length of beach 24 Km Provision of a sustainable, and Number of Beach Accesses 121 where possible, an enhanced Area of foreshore vegetation protected 109 Ha contribution to global Performance s Biodiversity and physical protection of the natural landforms and adjacent areas. Beach cleaning IS Contract, Projects & Business Services Biodiversity dune management IS Parks & Bushland Services Operations and maintenance IS Parks & Bushland Services Biodiversity planning P&D Environment Maroochy Council Operational Plan SERVICE OUTPUTS Page 21

23 BOTANIC GARDENS Accessible recreation area to display and interpret local regional flora, its conservation and threatening processes to increase awareness and understanding for visitors and residents through display, interpretation and art. Star Rating 2.5 Number of Sites 1 Performance s Management F&CS Asset Management Group Parks operations and maintenance IS Parks & Bushland Services BUSHLAND CONSERVATION Provision of a sustainable and, Star Rating 3.6 AND HABITAT where possible, an enhanced Hectares managed 2365 Ha contribution to global Performance s Biodiversity. Biodiversity planning, advice and research P&D Environment Bushland management IS Parks & Bushland Services Parks operations and management IS Parks & Bushland Services Management of environmental conservation levy P&D Environment Ref # Corporate Plan Project Project Output Output Performance Dept Responsible Branch E2 Design and implement bushland Bushland conservation management plans IS Parks & Bushland Services conservation management plans. aligned against projects and resources. E7 Evolve Land for Wildlife program and conservation agreements. Annual targets for Land for Wildlife program achieved. P&D Environment Maroochy Council Operational Plan SERVICE OUTPUTS Page 22

24 CANALS Provide recreational and Length of water front 22 Km waterfront amenity for the Number of waterfront properties 1631 community, residential access Performance s for watercraft, and protect the environmental health of the water body and its immediate 100% compliance with statutory requirements under EPA. surrounds. Canal maintenance IS Contracts, Projects & Business Services Ref # Corporate Plan Project Project Output Output Performance Dept Responsible Branch B4 Develop a canals and artificial waterways management and maintenance plan. Canals and artificial waterways management and maintenance plan implemented. On Time, on Budget and % Completion F& CS Asset Management Group CARAVAN PARKS Provision of medium to high Number of locations services 6 quality camping and cabin Star Rating (All) 3.5 holiday venues. Number of Sites (powered and un-powered) 1080 Number of Cabins 18 Performance s 100% of Annual Performance Plan targets achieved Facility maintenance IS Contracts, Projects & Business Services Operations management IS Contracts, Projects & Business Services Maroochy Council Operational Plan SERVICE OUTPUTS Page 23

25 CARPARKS All weather space for short-term Star Rating 3.6 storage of vehicles Number of car parks 28 Performance s Construction IS Road Management Services Design survey traffic management IS Road Management Services Operations & maintenance IS Road Management Services Ref # Corporate Plan Project Project Output Output Performance Dept Responsible Branch A5 Deliver the Brisbane Road car park project. Finalise project outcomes following judicial review. On Time, on Budget and % Completion O CEO Legals CEMETERIES Provision of an open space environment for burials, interments, and reflective remembrance. Developed hectares 44 Number of cemeteries 10 Performance s Burials and interment IS Contracts, Projects & Business Services Facility maintenance and operation IS Contracts, Projects & Business Services Operations management IS Contracts, Projects & Business Services Maroochy Council Operational Plan SERVICE OUTPUTS Page 24

26 COASTAL & WATERWAY Provide recreational access for Number of structures 18 STRUCTURES people and watercraft, protect Length of sea wall protection 3.1 Km the foreshore profile, and maintain water levels in closed water bodies. Performance s Construction IS Contracts, Projects & Business Services Design survey IS Road Management Services Operations and maintenance IS Road Management Services Contracts, Projects & Business Services COMMUNITY BUILDINGS Provide venues for a limited range of use and benefits to community groups. Located generally according to population growth centres and areas of identified need. Star Rating 2.7 Number of Buildings owned by Council 11 Number of Building owned by Community Groups on Council owned land 135 Performance s Facilities management and maintenance F&CS Property Lease management F&CS Property Ref # Corporate Plan Project Project Output Output Performance D1 Develop North Shore community facilities. North Shore community facilities progressed against agreed schedules. On Time, on Budget and % Completion Dept IS Responsible Branch Contract, Projects & Business Services Maroochy Council Operational Plan SERVICE OUTPUTS Page 25

27 Service Output Service Output Description Performance s COMMUNITY DEVELOPMENT Research, plan, and develop sustainable community infrastructure including networks, organisations, facilities, grants, programs and services. Service Activities Dept Responsible Branch Community assistance scheme (CAS Grants) MS Community Services Community development MS Community Services Community engagement MS Community Services Community health, safety and wellbeing MS Community Services Social policy and planning MS Community Services Ref # Corporate Plan Project Project Output Output Performance Dept Responsible Branch D2 Develop an aboriginal cultural Aboriginal cultural heritage plan developed. MS Community Services heritage plan. D4 Prepare and implement a Cultural Cultural heritage plan prepared. P&D Strategic Planning Heritage Plan. D8 Implement a sponsorship, grants Sponsorship, grants and donations strategy MS Community Services and donations strategy. implemented. D9 Prepare and implement a Youth Youth strategy prepared. MS Community Services Strategy. D16 Develop and implement the Cultural Diversity Policy implemented. MS Community Services Cultural Diversity Policy. D18 Develop and implement a Community Safety Strategy. Community safety strategy developed and implemented. MS Community Services Service Output Service Output Description Performance s DEVELOPMENT ASSESSMENT Assessment of development and building applications against statutory requirement. Applications processed against statutory conditions. Building assessment P&D Development Assessment Information services P&D Development Assessment Planning assessment P&D Development Assessment Plumbing assessment MS Regulatory Services Works assessment P&D Development Assessment Maroochy Council Operational Plan SERVICE OUTPUTS Page 26

28 Service Output Service Output Description Performance s DEMOCRACY & ADVOCACY Representation of community interests to develop public policy for the benefit of the whole of the Shire. Service Activities Dept Responsible Branch Corporate communications OM&CEO Office of the Mayor & CEO Executive administration OM&CEO Office of the Mayor & CEO Legal OM&CEO Legal Meeting Secretariat OM&CEO Office of the Mayor & CEO Policy and leadership F&CS Governance & Policy Ref # Corporate Plan Project Project Output Output Performance G4 Implement a comprehensive A comprehensive communications communications strategy to report strategy implemented. On Time, on Budget and progress in achieving Council s stated % Completion priorities. G6 G8 Investigate a program to raise awareness, knowledge and access to public governance information and activities. Engage in Size, Shape and Sustainability process. Governance education program investigated and agreed. Size, Shape and Sustainability milestones achieved for Council. On Time, on Budget and % Completion Dept OM&CEO F&CS F&CS Responsible Branch Office of the Mayor & CEO Governance & Policy Governance & Policy Service Output Service Output Description Performance s DISASTER MANAGEMENT Arrangements about managing the potential adverse effects of un-planned events. Disaster planning F&CS Treasury & Risk Management Disaster preparation F&CS Treasury & Risk Management Disaster recovery F&CS Treasury & Risk Management Disaster response F&CS Treasury & Risk Management Ref # Corporate Plan Project Project Output Output Performance D3 Implement revised counter disaster Counter disaster management plans On Time, on Budget and management plans. reviewed and amended. % Completion Dept F&CS Responsible Branch Treasury & Risk Management Service Output Service Output Description Performance s Maroochy Council Operational Plan SERVICE OUTPUTS Page 27

29 ECONOMIC DEVELOPMENT Growing and attracting sustainable employment through business development and investment attraction within the Shire. Service Activities Dept Responsible Branch Business development P&D Economic Development Investment attraction P&D Economic Development Regional development P&D Economic Development Planning and policy partnerships P&D Economic Development SUNROC OM&CEO Office of the Mayor & CEO Ref # Corporate Plan Project Project Output Output Performance F1 Delivery of new employment and enterprise Identified targets as per economic area initiatives. development business plan achieved. F2 Facilitate the establishment of the Sunshine Sunshine Coast knowledge precinct Coast knowledge precinct and technology and technology park plans reviewed park. and progress as agreed with partners. F3 F4 F5 Achieve annual targets within the Maroochy Economic Plan, imperatives and clusters. Partner in the delivery of regional collaboration projects aimed at reducing red tape and increasing business diversification Implement the Maroochy s Rural Enterprise project. Identified targets as per economic development business plan achieved. Performance targets with regulation reduction and business diversification achieved. Maroochy Rural Enterprise projects completed. On Time, on Budget and % Completion Dept OM&CEO OM&CEO OM&CEO OM&CEO OM&CEO Responsible Branch Economic Development Economic Development Economic Development Economic Development Economic Development GRAVEL ROADS Connect people, places, goods and services throughout the Shire and region (Gravel Star Rating > % Road length Km 324 Performance s Roads). Construction IS Road Management Services Design survey & traffic management IS Road Management Services Operations and maintenance IS Road Management Services Maroochy Council Operational Plan SERVICE OUTPUTS Page 28

30 LANDSCAPE & AMENITY A desirable urban environment that enhances amenity, liveability, comfort, community interaction and civic pride through connectivity via a landscaped or vegetated green belt. Star Rating Streetscapes 2.7 Star Rating Amenity Reserves 3 Number of Streetscapes 80 Number of amenity reserves 146 Number of street trees 500,000 Performance s Service Activities Dept Responsible Branch Cleaning IS Contracts, Projects & Business Services Construction and urban improvements IS Road Management Services Parks & Bushland Services Maintenance IS Road Management Services Parks & Bushland Services Urban landscape design IS Parks & Bushland Services Civil design IS Road Management Services LIBRARIES Provision of a range of library Number of Libraries mobile and information services Av Star Rating 3.4 including the loan of books and Performance s audio/visual materials, access to reference and information services and programs and activities for particular groups within the community through a network of 4 branch libraries, mobile library and website. Community education MS Community Services Facilities maintenance and management F&CS Property Heritage information management MS Community Services Library information access MS Community Services Ref # Corporate Plan Project Project Output Output Performance Dept Responsible Branch D11 Implement the priorities of the Library Strategy. Library strategy priorities implemented. On Time, on Budget and % Completion MS Community Services Maroochy Council Operational Plan SERVICE OUTPUTS Page 29

31 LIFEGUARD Provision of community services, including beach and water safety, beach wise education, local laws application and tourism support. Patrolled beaches year round 8 Patrolled beaches part year 6 Performance s Beach education and management MS Community Services Beach water safety MS Community Services Local law application MS Community Services Tourism support MS Community Services Facilities maintenance and management F&CS Property Service Output PATHWAYS Service Output Description Provide for the physical pursuits Level of Service Total length of pathways of walking and cycling Performance s Construction IS Road Management Services Operations & maintenance IS Road Management Services 347 Km Maroochy Council Operational Plan SERVICE OUTPUTS Page 30

32 Service Output Service Output Description Performance s POLICY ENFORCEMENT & STATUTES Regulation of Local Laws, environmental health, erosion control and pool fencing. Minimised risk through enforcements of Local Laws. Service Activities Dept Responsible Branch Development compliance MS Regulatory Services Licensing and compliance of food premises MS Regulatory Services Licensing and enforcement of pool fencing MS Regulatory Services Local Law regulation and enforcement MS Regulatory Services Private certification information management MS Regulatory Services Ref # Corporate Plan Project Project Output Output Performance Dept Responsible Branch D6 Implement the swimming pool Swimming pool fence compliance program for MS Regulatory Services fence compliance program. 2006/07. On Time, on Budget and % D15 Implement Animal Management Animal Management Strategy implemented. Completion MS Regulatory Services Strategy. E6 Implement revised Local Law 19 Revised Local Law 19 implemented. P&D Environment (protection of vegetation). G1 Revise local laws Local Laws finalised and recommendations endorsed F&CS Governance and Policy Maroochy Council Operational Plan SERVICE OUTPUTS Page 31

33 Service Output Service Output Description Performance s PUBLIC ARTWORK & CULTURAL DEVELOPMENT Provide/promote/plan quality cultural activities, facilities and artworks at significant or high visibility locations. Cultural planning MS Community Services Economic development (ArtsSync) MS / P&D Community Services / Economic Development Facilities, artefacts management, operations and maintenance MS Community Services F&CS Property IS Contracts, Projects & Business Services Ref # Corporate Plan Project Project Output Output Performance Dept Responsible Branch D5 Prepare an Arts and Cultural Development Strategy. Arts and Cultural Strategy developed. MS Community Services D19 Investigate and determine Art Collection and Acquisition Policy developed. MS Community Services On Time, on Budget and % Council s approach to Art Completion Collection, including acquisition policy and collection management plans. PUBLIC TOILETS Facilities provide comfort, Number of Public Toilets 88 amenity and access to the whole Average Star Rating (1-5) 2.7 community. Performance s Cleaning IS Contracts, Projects & Business Services Construction F&CS Property Maintenance F&CS Property Maroochy Council Operational Plan SERVICE OUTPUTS Page 32

34 Service Output Service Output Description Performance s QUARRY Provision of quarry product to internal (at priority) and external customers at commercial rates. 100% of Annual Performance Plan targets achieved Maintenance MS Image Flat Quarries Management MS Image Flat Quarries Operations MS Image Flat Quarries Soil laboratory testing MS Image Flat Quarries RECREATION PARKS Accessible and equitable Number of Parks 277 recreational areas that have Total Area (Ha) 371 Ha sufficient capacity to change Average Star Rating (1-5) 3.2 and evolve over time, to address Performance s a community need for informal, unstructured recreational and social/cultural experiences. Capital works delivery IS Parks & Bushland Services Facilities management and maintenance F&CS Property Landscape design IS Parks & Bushland Services Open space futures planning P&D Strategic Planning Playgrounds maintenance F&CS Property Parks operations and maintenance IS Parks & Bushland Services Ref # Corporate Plan Project Project Output Output Performance Dept Responsible Branch D10 Implement playground strategy. Playground strategy implemented. F&CS Asset Management Group On Time, on Budget and % D17 Prepare and implement the use of Public open space strategy operational. MS Community Services Completion Public Open Space Strategy. Maroochy Council Operational Plan SERVICE OUTPUTS Page 33

35 RECREATION TRAILS A trail experience for a range of Star Rating 2.5 recreational users (walkers, Length of trails (km) 22 Km cyclists, canoeist or horse riders, Performance s etc) that links areas of open space or recreation facilities. Construction IS Parks & Bushland Services Road Management Services Maintenance IS Parks & Bushland Services Road Management Services Trails planning P&D Strategic Planning RIVERS & STREAMS Provide for recreational use and Maroochy River Scorecard (Water Quality) D+ protect the environmental health Managed length of riparian margin 24 Km of natural watercourses and any Performance s abutting riparian corridors. Increase in river quality rating. Integrated water management P&D Environment Operations and maintenance IS Parks & Bushland Services Riparian rehabilitation P&D Environment Flood monitoring P&D Environment Ref # Corporate Plan Project Project Output Output Performance Dept Responsible Branches B3 Implement targeted components of the Maroochy River recovery project. Targeted components of the Maroochy River Recovery projects implemented as per project planning cycle. On Time, on Budget and % Completion P&D Environment Maroochy Council Operational Plan SERVICE OUTPUTS Page 34

36 SEALED ROADS Connect people, places, goods % of network with levels of service > C 90 % and services throughout the Road Length 1099 Km Shire and region (Sealed & Roughness 91.9 Gravel). Performance s Bridge maintenance IS Road Management Services Construction IS Road Management Services Design survey & traffic management IS Road Management Services Infrastructure planning P&D Long Term Infrastructure Planning Operations and maintenance IS Road Management Services Road Sweeping IS Contracts, Projects & Business Services Ref # Corporate Plan Project Project Output Output Performance Dept Responsible Branch A8 A18 Construct Maroochy Boulevard and construct Maroochy Boulevard Interchange. Develop and implement innovative approaches to land acquisition to enable the completion of the Brisbane Road widening project. Construction of Maroochy Boulevard meets agreed project milestones and performance measures. Sunshine Coast Motorway extensions under development. On Time, on Budget and % Completion IS F&CS Road Management Services Strategic & Commercial Finance Maroochy Council Operational Plan SERVICE OUTPUTS Page 35

37 SEWERAGE Removal and treatment of Effluent discharge quality to Maroochy River A sewage, within the sewerage Properties serviced 54,000 benefited areas, recycling Resident population serviced 82% treated water where appropriate. Area of Shire serviced 8% Performance s 100% compliance with statutory requirements under Water Act. Construction IS Maroochy Water Services Operations Management Field operations IS Maroochy Water Services Operations Management Infrastructure planning F&CS Maroochy Water Services Strategy & Planning Network operations IS Maroochy Water Services Operations Management Program & procurement management F&CS Maroochy Water Services Strategy & Planning Treatment operations IS Maroochy Water Services Operations Management Ref # Corporate Plan Project Project Output Output Performance Dept Responsible Branch A13 Provision of sewerage reticulation to Sewerage reticulation for Sippy Downs F&CS Maroochy Water Services A14 B1 Sippy Downs. Provision of sewerage reticulation to Forest Glen. Upgrade Maroochydore sewage treatment plant. established. Sewerage reticulation for Forest Glen established. Maroochydore Sewage Treatment Plant upgrade completed. On Time, on Budget and % Completion F&CS F&CS Operations Management Maroochy Water Services Operations Management Maroochy Water Services Strategy & Planning Maroochy Council Operational Plan SERVICE OUTPUTS Page 36