Performance Management. Framework

Transcription

1 Management Framework Section Two Supporting Information LTP

2 Structure of Groups of Activities Council carries out a number of activities or functions in order to meet it statutory responsibilities and in response to the aspirations of its District community. Council s functions are arranged under ten Groups of Activities. These ten Groups of Activities are further organised under three main Sustainability Groups. and Cultural Sustainability Environmental Sustainability Economic Sustainability Governance: and Investments Service Development Regulation Resource Management Solid Waste Management Stormwater Sewerage and the Treatment and Disposal of Sewage Water Supply Roads and Footpaths

3 Framework Purpose In order to manage and monitor the performance of its activities and the work programmes undertaken by Council and to ensure that its efforts contribute to Council s purpose and we have developed a Framework. The two key functions of this framework are: 1. To guide Council s efforts and work streams such that the focus is on achievement Council s Purpose and. 2. To demonstrate to the community what we are trying to achieve, and how our performance will be measured. PURPOSE OF LOCAL GOVERNMENT To meet the current and future needs of communities for good quality local infrastructure, local public services and performance of regulatory functions in a way that is most cost effective for households and businesses Waitomo District Council s Vision: Creating a better future with vibrant communities and thriving business Council s Guiding Principles: Financial Sustainability, Affordability and Well-being Council s Business Groups of Activities Council s Policy and Planning Framework Council Policies, Bylaws, Activity Management Plans, Financial Strategy, Long Term Plan and Plan. Levels of Service and Work Programmes Monitoring and ing of achievement against s

4 4 Elements of the Framework As shown in the table above, at the highest level of the Framework is Council s Purpose, followed by. The Vision statement describes Council s focus and the Guiding Principles aim to set the parameters under which planning will be carried out. Council s Groups of Activities is the grouping of the various functions and activities that are carried out by Council. All activities need to demonstrate their contribution to the. The coal-face of the Framework are the Levels of Service: what can the community expect Council to provide. Measures: how will success or progress be measured. s: what is the level of performance that Council is aiming for. Monitoring and ing Progress against agreed performance targets is monitored monthly at a management level and reported quarterly at governance level. The annual achievement against performance targets is audited and communicated to the community and stakeholders in Council s.

5 and Cultural Sustainability Group Governance: and Investments Statement of Service The Levels of Service and Key Indicators for this Group of Activities are: What we do (level of service) How we measure success (performance measure) Plan 13/14 14/15 Decision making in compliance with provisions of the Local Number of successful challenges to the decision , CO9 Government Act making process. Consultation is in accordance with the procedures outlined in LGA Number of successful challenges to the decision , CO Depending on the nature making process. of the consultation, the procedure will either be the Special Consultative Procedure or a process that gives effect to the requirements of section 82 of the LGA

6 6 communication with the Customer satisfaction rating of 50% 89% 55% 60% 60% 60% 60%, CO9 community. effectiveness and usefulness of Council communications good or better. Investments Investments are managed Analysis of investment 2 reports per Achieved 2 reports 2 reports 2 reports 2 reports 2 reports prudently and in a manner that financials and activity year per year per year per year per year per year promotes the current and future interests of the community. including investment company reporting statements are reported to Council and made available to the public as applicable.

7 7 Service Statement of Service The Levels of Service and Key Indicators for this Group of Activities are: What we do (level of service) How we measure success (performance measure) 13/14 Plan 14/15 High quality Parks and Reserves Percentage of 80% 77% 80% 80% 80% 80% 80% will be provided. community satisfied CO1, CO2 CO3 with the quality of Parks and Reserves in annual and research surveys. Provision and maintenance of Percentage of tennants > 60% 85% > 60% > 65% > 65% > 65% > 65% Elderly Persons Housing that satisfied with the CO1, CO2 meets the needs of the tenants. provision and CO3 Thriving maintenance of Elderly Persons Housing. Business

8 8 What we do (level of service) How we measure success (performance measure) 13/14 Plan 14/15 Thriving Business Quality public amenities will be provided. Percentage of community satisfied 80% 84% 80% 81% 82% 82% 82% with the quality of public amenities (Public Toilets and Cemeteries). Provision of effective pool facilities Percentage of 70% 64% 70% 70% 75% 77% 77% CO1, CO2 for the community. community satisfied with the quality of the CO3 pool facilities and Thriving service in the annual District satisfaction survey and research survey results. CO10 Provision of effective Arts and Culture facilities for the Percentage of community satisfied 75% 77% 75% 75% 79% 80% 80% CO1, CO2 community. with the quality of the CO3 Arts and Culture Thriving Business facilities and service in the annual satisfaction survey and research survey results. CO10

9 9 What we do (level of service) How we measure success (performance measure) 13/14 Plan 14/15 Council s public facilities are provided to standards of fitness Current Building Warrant Of Fitness 100% 100% 100% 100% 100% 100% 100% CO10 for use. (BWOF) for facilities with compliance schedules. Pool is safe for use of pool patrons Pool accreditation in 100% 100% 100% 100% 100% 100% 100% at all times. place. CO10 Number of pool non complying water quality < 5 < 5 < 5 < 5 < 5 < 5 < 5 readings per year. Thriving education and The number of 40% 88% 40% 42% 45% 50% 50% Business information provided to build residents who community awareness and understand the need to preparedness. plan for the ability to survive on their own for 3 days if there was an emergency event, as measured by the Resident Satisfaction Survey.

10 10 What we do (level of service) How we measure success (performance measure) 13/14 Plan 14/15 Thriving Business WDC is resourced and staff trained to a level sufficient to One major training exercise involving Civil One exercise per year One exercise One exercise One exercise per year One exercise per year One exercise per year One exercise efficiently operate the Civil Defence HQ staff will be per year per year per year Defence Headquarters during an held per year emergency Playground equipment is safe to Number of accidents Nil Nil Nil Nil Nil Nil Nil CO10 use for parks and reserves playground users directly attributable to playground equipment accidents accidents accidents accidents accidents accidents accidents failure

11 Development Statement of Service The Levels of Service and Key Indicators for this Group of Activities are: What we do (level of service) How we measure success (performance measure) 13/14 Plan 14/15 Provide Advertisement and 100% Achieved 100% 100% 100% 100% 100% assistance for administration of Compliance Compliance Compliance Compliance Compliance CO1, CO2 CO3 community support activities. all WDC Funding Rounds as per the Development Fund Policy. Support the Youth Council 1 per annum Achieved 1 per annum 1 per annum 1 per annum 1 per annum 1 per annum positive makes one CO3 development of youth within the submission to Council per year. District. Youth Council undertakes two 2 per annum Achieved 2 per annum 2 per annum 2 per annum 2 per annum 2 per annum youth related projects per year. 11

12 12 What we do (level of service) How we measure success (performance measure) 13/14 Plan 14/15 Council will Number of major One Major event Achieved One Major One Major One Major One Major One Major support major District events (the Muster) event (the event (the event (the event (the event (the CO1 Prosperous District events that build held on time and to budget. and one minor event (the Muster) and one minor Muster) and one minor Muster) and one minor Muster) and one minor Muster) and one minor District community pride Christmas event (the event (the event (the event (the event (the CO6 and raise the Parade) Christmas Christmas Christmas Christmas Christmas District s profile. Parade) Parade) Parade) Parade) Parade) Provision of comprehensive Percentage of community 85% 90% 85% 85% 85% 85% 85% CO1, CO2 library facilities satisfied with the for the quality of the community. library facilities and service in the annual satisfaction survey and research survey results.

13 13 What we do (level of service) How we measure success (performance measure) 13/14 Plan 14/15 Prosperous Council through Number of District > 4 Achieved > 4 > 4 > 4 > 4 > 4 District its membership Promotion of the Hamilton and Waikato opportunities taken in key Regional Tourism publications and Organisation will industry events. ensure enhanced presence in national and international markets for the District. Prosperous Council will Economic Economic Not 25% of the Economic Actions Actions Actions District encourage and Development Action Development measurable programmes Development implemented implemented implemented support business expansion and Plan developed and implemented. Action Plan developed and identified within the Action Plan implemented as per Economic as per Economic as per Economic sustainable implemented District by July 2015 Development Development Development economic Economic and actions Action Plan Action Plan Action Plan development Development advanced as opportunities within the Board Strategy are per plan timelines. District. implemented

14 Regulation Statement of Service The Levels of Service and Key Indicators for this Group of Activities are: What we do (level of service) How we measure success (performance measure) 13/14 Plan 14/15 Prosperous District All food and alcohol retail premises will Percentage of registration or 100% 89% 100% 100% 100% 100% 100% be inspected and licensing of food and appropriately alcohol retail registered and licensed. premises Prosperous District Provision of an Resident > 50% 52% > 50% > 50% > 50% > 50% > 50% effective environmental Satisfaction Survey Rating on health service for Environmental the community. Health Service. Prosperous District Building consents Percentage of 90% 91% 90% 90% 90% 90% 90% and project information building consents and project memoranda issued information within 15 working memoranda issued days. within 15 working days. Prosperous District Council will WDC maintains BCA N/A N/A Accreditation Accreditation Accreditation Accreditation process, inspect and certify building control systems and Accreditation achieved every Maintained Achieved Maintained Achieved buildings work in process to meet 2 years. the Waitomo IANZ Audit District. requirements :JG:037/020/15 Master Copy 14

15 15 What we do (level of service) How we measure success (performance measure) 13/14 Plan 14/15 Prosperous District Provision of an effective building control service to the community. Resident Satisfaction Survey rating on Building Control. > 50% 48% > 50% > 50% > 50% > 50% > 50% Prosperous District Dog owners Percentage of dog Urban Urban Urban Urban Urban Urban Urban properties will be owners properties 100% 70% 100% 100% 100% 100% 100% inspected to ensure compliance with the inspected per year. Rural Rural Rural Rural Rural Rural Rural Dog Control Act 10% 2% 10% 10% 15% 20% 20% 1996 and Council s bylaws. Prosperous District High level of customer Resident Satisfaction survey 50% 46% 50% 50% 50% 50% 50% satisfaction with rating on Animal animal control Control. service. Prosperous District Dog Owners are well informed of their responsibilities and WDC Support. Number of Dog/Owner Education initiatives. 2 N/A N/A

16 16 Environmental Sustainability Group Solid Waste Management Statement of Service The Levels of Service and Key Indicators for this Group of Activities are: What We Do (Level Of Service) How We Measure Success ( Measure) 13/14 Plan 14/15 Users find the Percentage of 75% 92% 75% 75% 75% 75% 75% recycling users rate the facilities safe to use. safety of Council s recycling facilities as satisfactory or better. CO10 Provision of Customer 60% 78% 60% 60% 60% 60% 60% effective satisfaction waste service survey rating on for the waste transfer community. stations. CO10

17 17 What We Do (Level Of Service) How We Measure Success ( Measure) 13/14 Plan 14/15 The solid Percentage of 70% 90% 70% 70% 70% 70% 70% waste users rate the management District s waste facilities feel safe to the transfer stations safe to use. CO10 user. Users find the Percentage of 75% 94% 75% 75% 75% 75% 75% landfill facility users rate the safe to use. safety of Council s landfill facility as CO10 satisfactory or better. The solid waste Number of complaints per 1 Achieved management month due to facilities are facilities not open and being open at CO10 accessible to users at advertised times. advertised times.

18 18 What We Do (Level Of Service) How We Measure Success ( Measure) 13/14 Plan 14/15 Reduce Percentage of 1.5% Not Achieved 2.0% 2.0% 2.0% 2.0% 2.0% quantity of reduction per recyclables annum leading like paper and plastics in bag to 10% reduction by CO10 collection that 2016 and 15% goes to by 2025 landfill. achieved through continual education (both measured against the 2014 Biennial Waste Audit). Reduce the Percentage of 1.5% Not Achieved 1.5% 1.5% 1.5% 1.5% 1.5% quantity of reduction per organic waste like food annum achieved through scraps etc in continual CO10 bag collection education that goes to leading to 10% landfill. reduction by 2025 (measured against the 2014 Biennial Waste Audit).

19 19 What We Do (Level Of Service) How We Measure Success ( Measure) 13/14 Plan 14/15 Provision of an Average number 10 Achieved effective solid of complaints waste service received per for the community. month regarding solid waste CO10 activities.

20 Resource Management 20 Statement of Service The Levels of Service and Key Indicators for this Group of Activities are: What We Do (Level Of Service) How We Measure Success ( Measure) Plan 13/14 14/15 Prosperous District CO6 Council will ensure that resource consents are processed in a timely and customer friendly manner so as to facilitate district wide development. Percentage of notified consents processed within 80 working days of receipt. Percentage of non-notified consents processed within 20 working days. 90% Achieved 90% 90% 90% 90% 90% 90% Achieved 90% 90% 90% 90% 90% Prosperous District CO6 All premises where resource consents have been issued will be monitored at least biennially to ensure compliance. Percentage of consented premises visited each year. 50% Achieved 50% 50% 50% 50% 50%

21 21 Stormwater Drainage Statement of Service The Levels of Service and Key Indicators for this Group of Activities are: What we do (level of service) How we measure success (performance measure) 2013/14 Plan 2014/15 Stormwater The number of flooding Nil NA NA Nil Nil Nil Nil drainage system is adequate and is events that occur in the district in a financial year. (for less than 1 in 2 year (for less than 1 in 2 (for less than 1 in 2 (for less than 1 in 2 (for less than 1 in 2 sufficiently event) year event) year event) year event) year event) maintained. For each flooding event the number of habitable floors affected in a financial year. 1 per NA NA 1 per properties 1 per properties 1 per properties 1 per properties Compliance with resource consent conditions for discharge from the Councils urban stormwater system that relate to environmental effects Compliance with resource consents for discharge from its Stormwater system, measured by the number of: abatement notices Infringement notices 2 NA NA enforcement orders Nil NA NA Nil Nil Nil Nil successful prosecutions Nil NA NA Nil Nil Nil Nil

22 22 The Council The median response time to 180 NA NA responds to failures and attend a flooding event, (measured from the time that (3hrs) (3hrs) (3hrs) (3hrs) (3hrs) request for service the notification is received to in a prompt and the time that service efficient way personnel reach the site) The Council The number of complaints 4 complaints NA NA provides a reliable stormwater received about the performance of the Council s urban per properties complaints per complaints per complaints per complaints per collection service stormwater system per 1,000 properties properties properties properties properties connected.

23 23 Sewerage and Treatment and Disposal of Sewage Statement of Service The Levels of Service and Key Indicators for this Group of Activities are: What we do (level of service) How we measure success (performance measure) 2013/14 Plan 2014/15 Sewerage System is Number of complaints NA NA adequate and is sufficiently maintained. received in a financial year about ; sewage odour Total complaints Total Total Total Total sewage system faults sewage system per 20 complaints per 20 complaints per 20 complaints per 20 complaints per 20 blockages, and Council s response to issues with the sewage system. Environmental impacts of Sewerage systems will be managed effectively. Compliance with the Council s resource consents for discharge from its sewerage system, measured by the number of: abatement notices Nil NA NA Nil Nil Nil Nil

24 infringement notices 24 Nil NA NA Nil Nil Nil Nil enforcement orders Nil NA NA Nil Nil Nil Nil convictions received Nil NA NA Nil Nil Nil Nil received by Council in a financial year. Timely response and resolution for sewage The median response times for attendance, 180 (3hrs) NA NA overflows. in a year, measured (3hrs) (3hrs) (3hrs) (3hrs) from the time that the Council receives notification to the time that service personnel reach the site The median response 540 NA NA times for resolution, (9hrs) in a year, measured from the time that (9hrs) (9hrs) (9hrs) (9hrs) the Council receives notification to the time that service personnel confirm resolution of the blockage or other fault

25 25 Provision of effective and Number of dry NA NA reliable sewerage systems and service to weather sewage overflows from the the community. Council s sewerage system in a financial year.

26 26 Economic Sustainability Group Water Supply Statement of Service The Levels of Service and Key Indicators for this Group of Activities are: Links to What We Do (Level Of Service) How We Measure Success ( Measure) 2013/1 Plan 2014/1 4 5 Water supply system is adequate and sufficiently maintained for public health purposes. The extent to which WDC s drinking water supplies comply with Part 4 of NZ Drinking-water Standards 2005 (revised 2008) (bacteria compliance criteria) 100% NA NA 100% 100% 100% 100% The extent to which WDC s drinking water supplies comply with Part 5 of NZ Drinking-water Standards 2005 (revised 2008) (protozoal compliance criteria): 100% NA NA 100% 100% 100% 100% Water Supply Percentage of real water loss networks are being maintained from the Council s networked reticulation system in a financial adequately. year in: Te Kuiti 25% 25% 25% 25% 25% Mokau 25% 25% 25% 25% 25% Piopio 25% 25% 25% 25% 25%

27 27 Links to What We Do (Level Of Service) How We Measure Success ( Measure) 2013/1 Plan 2014/1 4 5 Benneydale 15% N/A N/A 15% 15% 15% 15% ( Water Losses includes real losses through leaks in the network and apparent losses through metering inaccuracies or water theft. This does not include unauthorised consumption) Timely response and The median response times for 180 N/A N/A resolution of service attendance for urgent call-outs in a (3 hrs) requests. financial year* (3 hrs) (3 hrs) (3 hrs) (3 hrs) The median resolution time of urgent call-outs in a financial year** 540 (9hrs) N/A N/A 540 (9hrs) 540 (9hrs) 540 (9hrs) 540 (9hrs) The median response times for 660 N/A N/A attendance for non-urgent call outs Minutes Minutes Minutes Minutes Minutes in a financial year* (11hrs) (11hrs) (11hrs) (11hrs) (11hrs)

28 28 Links to What We Do (Level Of Service) How We Measure Success ( Measure) 2013/1 Plan 2014/1 4 5 The median resolution time of nonurgent call-outs in a financial 850 (14.1hrs) N/A N/A year** (14.1hrs) (14.1hrs) (14.1hrs) (14.1hrs) * from the time that the Council receives notification to the time that the service personnel reach the site. ** from the time that the Council receives notification to the time that service personnel confirm resolution of the fault or interruption Provision of effective and reliable water The total number of complaints received for: N/A N/A supply system to the drinking water clarity community. drinking water taste N/A N/A drinking water odour N/A N/A drinking water pressure N/A N/A flow continuity of supply N/A N/A received by council in a year.

29 29 Links to What We Do (Level Of Service) How We Measure Success ( Measure) 2013/1 Plan 2014/1 4 5 Median response time to any of these issues within a year. 180 N/A N/A Efficient management Average consumption of 400 litres N/A N/A 400 litres 400 litres 400 litres 400 litres of demand for water drinking water per day per per person per per person per person per person per person for the community. resident within the district. day per day per day per day per day

30 30 Roads and Footpaths Statement of Service The Levels of Service and Key Indicators for this Group of Activities are: Links to What We Do (Level Of Service) How We Measure Success ( Measure) 2013/14 Plan 2014/15 Prosperous District Monitor safety of local roads to assist in planning and prioritising works required to upgrade, maintain or The change from the previous financial year in the number of fatalities and serious injury crashes on the local road network. 1 (or maintain at 0) NA NA 1 (or maintain at 0) 1 (or maintain at 0) 1 (or maintain at 0) 1 (or maintain at 0) CO7 change the condition of the roading environment in order to reach and maintain a specified level of safety. Maintain the overall The average quality of ride on a 90% NA NA 90% 90% 90% 90% condition of local sealed local road network, Prosperous roads to a specified adequate standard measured by smooth travel exposure, in a financial year. District (Percentage of measured sealed CO7 road lane kilometres not exceeding a NAASRA* roughness count rating of 150 to be at least 90%.)

31 31 Maintain the overall condition of sealed roads to a specified Percentage of the sealed local road network that is resurfaced each year. 7% (of total) NA NA 7% (of total) 7% (of total) 7% (of total) 7% (of total) Prosperous adequate standard District CO7 Maintain the overall The percentage of footpath 90% NA NA 90% 90% 90% 90% condition of footpaths to a specified adequate network that falls within a condition rating of 3 Prosperous standard District CO7 Manage the timeliness and appropriateness of The percentage of customer service requests relating to 95% NA NA 95% 95% 95% 95% responses to problems roads and foot paths responded Prosperous and service requests. to within 10 working days. District CO7 * NAASRA is a generally acceptable measure of road roughness. A NAASRA count of less than 150 indicate an acceptable level of ride comfort..