Annual Performance Report Proposal MassDOT SFY Prepared by OPM&I November, 2015

Transcription

1 Annual Performance Report Proposal MassDOT SF 2015 Prepared by OPM&I ovember, 2015

2 Legislative Mandate Acts of 2009 Established the Office of Performance Management & Innovation Charged with working with Divisions to: Set goals Establish performance measures to improve the department and the divisions operation and the delivery of transportation services and projects in the Commonwealth

3 Legislative Mandate Acts of 2009 Secretary shall Establish performance management system for the Divisions Establish program goals Measure program performance against goals Report publicly on progress to improve the effectiveness of transportation design and construction, service delivery and policy decision management

4 Legislative Mandate Acts of 2009 Performance measures shall Establish program goals Measure program performance against goals Report publicly on progress to improve the effectiveness of transportation design and construction, service delivery and policy decision management Include all modes, for current year and five previous years

5 LEGISLATED MEASURES & CURRET STATUS

6 Mandated measures Highway Mandated Measure Currently Measuring? Currently Reporting? Legislation Structurally deficient bridges Pavement condition MA (2009) MAP-21 MA (2009) MAP-21 Projects advertised on STIP MA (2009) Projects completed on or under budget MA (2009) Projects completed on time MA (2009) umber of projects completed in year MA (2009) umber of projects currently under construction MA (2009) umber of projects planned for next year MA (2009) umber of fatalities MA (2013) MAP-21 umber of Serious Injuries MAP-21 Accident rate MA (2013) MAP-21 umber of incidents that have caused delays or closures MA (2009) Average commute time MA (2013) Administrative disbursement rate per mile? MA (2013) Maintenance disbursement rate per mile? MA (2013)

7 Mandated measures Aeronautics Mandated Measure Currently Measuring? Currently Reporting? Legislation Runway pavement condition MA (2009) Capital budget disbursement MA (2009) umber of projects completed in year MA (2009) umber of projects under construction MA (2009) Projects completed on time MA (2009) Projects completed on budget MA (2009) umber of projects planned for next year MA (2009) umber of incidents that have caused delays or closures MA (2009)

8 Mandated measures Rail & Transit Mandated Measure Currently Measuring? Currently Reporting? Legislation Subway on time performance MA (2009) Commuter rail on time performance MA (2009) Key bus routes and Silver Line on time performance MA (2009) Paratransit on time performance MA (2009) Ridership on all lines MA (2009) Projects completed on time MA (2009) umber of projects completed in year MA (2009) umber of projects advertised on time MA (2009) umber of projects under construction MA (2009) umber of projects planned for next year MA (2009) Farebox recovery MA (2013) Urban transit bus fleet age MA (2013) MAP-21 Revenue miles per active vehicle MA (2013) Track condition Transit vehicle condition Facility condition MA (2009) MAP-21 MA (2009) MAP-21 MA (2009) MAP-21 umber of incidents that have caused delays? MA (2009) Projects completed on budget MA (2009) Fatalities as a result of transit accidents MA (2013) MAP-21

9 All Legislatively Mandated on-reported Measures Measure Division umber of incidents that have caused delays or closures Hwy Data Reason for not reporting Average commute time Hwy Data/methodology Administrative disbursement rate per mile Hwy? Maintenance disbursement rate per mile Hwy? Projects completed on time Aero Limited number of projects Projects completed on budget Aero Limited number of projects umber of projects planned for next year Aero Limited number of projects umber of incidents that have caused delays or closures Aero Data umber of incidents that have caused delays R&T? Projects completed on budget R&T? Track condition R&T? Transit vehicle condition R&T? Facility condition R&T? Fatalities as a result of transit accidents R&T?

10 ORGAIZIG FRAMEWORK FOR MEASURES AD AUAL REPORT

11 Organizing Goal/Purpose Statements Serve our Customers Maintain & Modernize our Assets Invest in the Commonwealth s Transportation System Plan & Prioritize

12 Look and feel Graphic appeal Highlights and icons throughout create easy to read format and skimming ability Maps integrated for context Interactive elements for enhanced online viewing Concise, high level summary of this year s progress *Cover content may change based on key findings

13 Table of Contents Introduction legislative background, purpose of report Overview of MassDOT purpose statements Serve our customers Maintain and modernize our assets Invest in the Commonwealth s transportation system Plan and Prioritize Highway Division Overview of how Highway Division operationalizes purpose statements Table with all measures, goals, annual data Discussion of measures, organized by purpose statements Aeronautics Division Overview of how Aeronautics Division operationalizes purpose statements Table with all measures, goals, annual data Discussion of measures, organized by purpose statements RMV Overview of how RMV operationalizes purpose statements Table with all measures, goals, annual data Discussion of measures, organized by purpose statements Rail and Transit Overview of how purpose statements work going on with FMCB Table with all measures, goals, annual data (MBTA and RTAs) Discussion of measures, organized by purpose statements (with references relevant to FMCB) Conclusion

14 Table of Contents Introduction: legislative background, purpose of report Overview of MassDOT purpose statements Performance report by division Conclusion

15 Table of Contents Introduction: legislative background, purpose of report Serve our customers Overview of MassDOT purpose statements Maintain and modernize our assets Performance report by division Conclusion Invest in the Commonwealth s transportation system Plan and Prioritize Highway Aeronautics RMV Rail and Transit Overview of how division operationalizes purpose statements Table with all measures, goals, annual data Discussion of measures, organized by purpose statement Overview of how purpose statements work going on with FMCB Table with all measures, goals, annual data (MBTA and RTAs) Discussion of measures, organized by purpose statements (with references relevant to FMCB)

16 MEASURES B DIVISIO

17 Highway measures Known barriers to reporting Measure MA Mandated?/other Serve our customers umber of fatalities Accident rate /MAP-21 /MAP-21! Average commute time! umber of incidents that have caused delays or closures Percent of customers using E-Z Pass /GreenDOT! Mobility (delay hours/1000 VMT)! Highway Congestion /MAP-21 Maintain and Modernize Assets Structurally deficient Bridges Structurally deficient deck area Pavement Serviceability Index (PSI) Customer Ride Satisfaction Index (CSRI) Administrative disbursement rate per mile Maintenance disbursement rate per mile umber of bridges posted for weight restriction Ratio of warm mix asphalt to hot mix asphalt MassDOT vehicle fuel efficiency Weather normalized salt usage Invest in the Commonwealth's Transportation System Plan and Prioritize umber/value of projects completed on or under budget umber/value of projects completed on time umber/value of projects completed in year umber/value of projects currently under construction umber of park and ride facilities Percent of toll revenue collected through E-Z Pass Toll collection revenue Projects advertised on STIP umber/value of projects planned for next year /MAP-21 /Board Request /GreenDOT /GreenDOT /GreenDOT /GreenDOT

18 Aeronautics Measures Known barriers to reporting Measure MA Mandated?/other Serve our customers! umber of incidents that have caused delays or closures Change in number of aircraft based at airports Change in total takeoffs and landings at airports Maintain and Modernize Assets Percent of system airports with a runway classification of good Invest in the Commonwealth's Transportation System umber/value of projects completed on or under budget umber/value of projects completed on time umber/value of projects completed in year umber/value of projects currently under construction Capital budget disbursement Plan and Prioritize umber/value of projects planned

19 RMV Measures Known barriers to reporting Measure MA Mandated?/other Serve our customers Virtual hold success rate Branch wait time Call center wait time Road test wait time Percent of eligible license renewal transactions online Percent of eligible transactions completed by industry partners Maintain and Modernize Assets Percent of projects trending on time Invest in the Commonwealth's Transportation System umber/value of projects completed on or under budget Plan and Prioritize umber/value of projects planned

20 Rail and Transit Measures Known barriers to reporting Serve our customers MBTA Measure MA Mandated? /other Known barriers to reporting Measure MA Mandated? /other RTA Ridership on all MBTA Lines Ridership by RTA Red Line Passenger Wait Time Orange Line Passenger Wait Time Blue Line Passenger Wait Time Commuter Rail On Time Performance Key Bus Routes & Silver Line On Time Performance Paratransit On Time Performance Average Rate of Crime in Transit Locations Commuter Rail Call Center Wait Time MBTA Customer Inquiries Closed within Five Days! umber of MBTA Incidents that Have Caused Delays! Fatalities as a Result of Transit Accidents /MAP-21 Maintain and Modernize Assets MBTA RTA Elevator Availability Fleet Age by RTA Escalator Availability MBTA fleet Age Track Condition /MAP-21 Transit Vehicle Condition /MAP-21 Facility Condition /MAP-21 Invest in the Commonwealth's Transportation System MBTA RTA MBTA Projects Completed On Time Revenue Miles per Active Vehicle by RTA umber of Projects Completed in ear umber of Projects Advertised On Time umber of Projects under Construction Farebox Recovery Revenue Miles per Active Vehicle! Projects Completed on Budget Plan and Prioritize MBTA umber of Projects Planned for ext ear

21 APPEDIX SLIDES (DETAIL O MA LEGISLATIO)

22 Appendix: Mandated Measures- Highway Mandated Measure Currently Measuring? Currently Reporting? Legislation Structurally deficient bridges Acts of 2009, Section 6b Pavement condition Acts of 2009, Section 6b Projects advertised on STIP Acts of 2009, Section 6b Projects completed on or under budget Acts of 2009, Section 6b Projects completed on time Acts of 2009, Section 6b umber of projects completed in year Acts of 2009, Section 6b, 6c umber of projects currently under construction Acts of 2009, Section 6b umber of projects planned for next year Acts of 2009, Section 6b umber of fatalities Accident rate Acts of 2013, Ch. 46, Section 4 Acts of 2013, Ch. 46, Section 4 umber of incidents that have caused delays or closures Acts of 2009, Section 6b Average commute time Administrative disbursement rate per mile? Maintenance disbursement rate per mile? Acts of 2013, Ch. 46, Section 4 Acts of 2013, Ch. 46, Section 4 Acts of 2013, Ch. 46, Section 4

23 Mandated Measures- Aeronautics Mandated Measure Currently Measuring? Currently Reporting? Legislation Runway pavement condition Capital budget disbursement umber of projects completed in year umber of projects under construction Projects completed on time Projects completed on budget umber of projects planned for next year umber of incidents that have caused delays or closures Acts of 2009, Section 6b Acts of 2009, Section 6b Acts of 2009, Section 6b, 6c Acts of 2009, Section 6c Acts of 2009, Section 6b Acts of 2009, Section 6b Acts of 2009, Section 6c Acts of 2009, Section 6b

24 Mandated Measures Rail & Transit Mandated Measure Currently Measuring? Currently Reporting? Legislation Subway on time performance Acts of 2009, Section 6b Commuter rail on time performance Acts of 2009, Section 6b Key bus routes and Silver Line on time performance Acts of 2009, Section 6b Paratransit on time performance Acts of 2009, Section 6b Ridership on all lines Acts of 2009, Section 6b Projects completed on time Acts of 2009, Section 6b umber of projects completed in year Acts of 2009, Section 6b, 6c umber of projects advertised on time Acts of 2009, Section 6b umber of projects under construction Acts of 2009, Section 6c umber of projects planned for next year Acts of 2009, Section 6c Farebox recovery Urban transit bus fleet age Revenue miles per active vehicle Acts of 2013, Ch. 46, Section 4 Acts of 2013, Ch. 46, Section 4 Acts of 2013, Ch. 46, Section 4 Track condition Acts of 2009, Section 6b Transit vehicle condition Acts of 2009, Section 6b Facility condition Acts of 2009, Section 6b umber of incidents that have caused delays? Acts of 2009, Section 6b Projects completed on budget Acts of 2009, Section 6b Fatalities as a result of transit accidents? Acts of 2013, Ch. 46, Section 4