Important Information Regarding Your Account at America s Christian Credit Union (ACCU) formerly Lutheran Credit Union of America (LCUA)

Transcription

1 Important Information Regarding Your Account at America s Christian Credit Union (ACCU) formerly Lutheran Credit Union of America (LCUA) MEMBER NUMBER Your member number will change to a new America s Christian Credit Union member number on October 1, You will be receiving an additional mailing with your new member number, along with a membership card that reflects your new member number. You will need this new number when you log into Online Banking, Call-24 or use a Shared Branch Location. ACCOUNT NUMBER Your share and loan account numbers will be similar to the account number you had with Lutheran Credit Union of America. Your new account number will be your current LCUA member number with the addition of the account suffix found on your LCUA statements. Your checking account number will be the current number found in the MICR line on your checks. This is the number located at the bottom on your checks. Your checks will not need to be replaced. Example: OLD NEW Savings: Savings: Auto Loan: Auto Loan: PERSONAL SAVINGS ACCOUNTS All Savings accounts will convert to ACCU savings account products. An Important Information Regarding Your America s Christian Credit Union Account brochure with all of the new deposit terms and conditions is included with this information, along with a current Dividend Information Sheet. Please refer to this for specific details regarding your account or visit LCUA savings accounts will convert to the following at ACCU on October 1, 2013.

2 Regular Share Account will convert to an ACCU Regular Share Account. Christmas Club will convert to an ACCU Christmas Club. Minor Accounts will convert to a Buddy Bee Account up to age 12 and to a Varsity Account from age 13 to 18. A new College Student Account is now available for student members age 18 thru 24. Money Market Share Savings will convert to an ACCU Money Market Account. A new Money Market Plus Account is available for money market accounts with greater than $25,000. Please contact ACCU if you wish to have your account moved to the Money Market Plus. IRA/HSA Share Accounts will convert to an ACCU IRA/HSA share account. PERSONAL TERM SHARE CERTIFICATES All certificate accounts will convert with the same rate and term. Easy Access Certificates will convert to 6 month regular term share certificate. ACCU will honor the add-on and withdrawal provision through the maturity date at time of conversion. The Easy Access terms will not be available after the current maturity date. ACCU Term Share Certificates will be available at maturity. If you fail to contact ACCU regarding a change in terms, the Easy Access will automatically renew for an additional 6 month term with no add-on provision. Term Share Certificates current rate and term will be honored by ACCU through maturity date. At maturity you may choose a new maturity from 3 month to 5 years. IRA/HSA Term Share Certificates current rate and term will be honored by ACCU through maturity date. Current 3 and 6 month IRA/HSA certificates will be placed in to 12 month IRA/HSA certificate with current LCUA maturity date. At maturity, you will be given the opportunity to change to current ACCU term of 12, 24, 36, 48 or 60 months.

3 PERSONAL CHECKING ACCOUNTS You do not need to replace your checks. When you reorder checks, you will receive new checks in the name of America s Christian Credit Union. Your first box of ACCU checks will be provided to you at no cost. Your current ATM/Debit card will no longer access your account after September 30, More information regarding your new debit card is noted below. Please refer to the enclosed fee schedule for checking account fees that may have changed. Personal Non-Interest Bearing Checking Account will convert to an ACCU Premier Checking. Personal Interest Bearing Checking Account will convert to an ACCU Elite Checking. This account requires a $750 monthly minimum balance to earn dividends. An $8 monthly service fee will be charged if balance falls below $750 anytime during the month. MINISTRY AND BUSINESS SAVINGS ACCOUNTS All Ministry and Business savings accounts will convert to ACCU Ministry and Business account products. A current Dividend Information Sheet and fee schedule have been enclosed for your reference. LCUA accounts will convert to the following at ACCU on October 1, Regular Share Account will convert to an ACCU Business Regular Share Account. Money Market Share Savings will convert to an ACCU Money Market Account. A new Money Market Plus Account is available for money market accounts with greater than $25,000. Please contact ACCU if you wish to have your account moved to the Money Market Plus. MINISTRY AND BUSINESS TERM SHARE CERTIFICATES All certificate accounts will convert with the same rate and term. Term Share Certificates current rate and term will be honored by ACCU through maturity date. At maturity you may choose a new maturity from 3 month to 5 years.

4 BUSINESS AND NON-PROFIT CHECKING ACCOUNTS You do not need to replace your checks. When you reorder checks you will receive new checks in the name of America s Christian Credit Union. Your current ATM/Debit card will no longer access your account after September 30, More information regarding your new debit card is noted below. Please refer to the enclosed Dividend Information Sheet and fee schedule for checking account terms that may have changed. Business & Non Profit Checking Account will convert to an ACCU Business Checking account. Free Business Checking Account (Non-Interest Bearing) If you would like to take advantage of our Free Business Checking Account, please call our office to opt in to this new account. The Free Business Checking has the following requirements to avoid a monthly service fee: E-statements Minimum of 4 checks cleared per month, all other debit activity must be electronic or thru the use of a debit card. CASH MANAGEMEMT (Automated Giving, Tuition or Net Checks) If you are a current user for automated giving, tuition or Net Checks, your account will be converted to ACCU s Cash Management program. A Ministry and Business Development representative will be contacting you by September 1, 2013, to review the necessary steps to assist you in making this change. REMOTE DEPOSIT CAPTURE Your current remote deposit capture program will continue with no changes in the immediate future. You will be converted to a new remote capture program prior to December 31, A Ministry and Business Development representative will be contacting you to assist with this change. BANK OF AMERICA DEPOSITS You may continue to use your current deposit slips and endorsement stamps.

5 PERSONAL AND CORPORATE LOANS There are no changes to your current loan terms on any loan, including all line of credit loans. Please continue to make payments in the method you are accustomed to. If you prefer to walk into an ACCU branch, you can continue to use our Brea office, as well as the offices in Azusa and Glendora. ONLINE BANKING Your online banking access will change. You will need to register for America's Christian CU's Online Banking after October 1, 2013, using your new ACCU member number. Starting October 2, visit and click on the Enroll link on the lower left portion of the home page to re-enroll in online banking. If you had any previously recurring transactions setup via Online Banking, you will need to re-establish those within ACCU's Online Banking. ONLINE BILL PAY Your bill pay history and payees will no longer be available after September 30, Starting October 2, you can re-enter your payee information thru the new online banking system. Your bills will not be paid from the current system after September 30, so it is important to re-enter your payee information as soon as possible beginning October 2. If you need assistance in adding your payee information, please call us at AUTOMATIC PAYMENTS AND DIRECT DEPOSIT You do not need to change anything for these payments and deposits to continue on your account. ACCU will make any necessary changes on your behalf. You may be contacted by your employer or payment vendor to confirm a change. ROUTING AND TRANSIT NUMBER ACCU s routing number is You do not need to make any changes to current automatic payments and withdrawals as they will reroute automatically. Please use this number as of October 1, 2013.

6 SHARED BRANCHING Shared branching is still available nationwide at the exact locations you have been using. Please remember to use your new member number starting October 2, 2013 when making a shared branch transaction. ATM/DEBIT CARDS Your current LCUA ATM/Debit card will be replaced with a new ACCU ATM/Debit card. Your current card will become inactive after September 30, You will receive your new card in September. Your new card will not be active until October 3. On or after October 3, you will need to activate your new card by using the information that will be included with your new card. As an added benefit to you card, you may now choose your own Personal Identification Number (PIN) at the time of activation. CREDIT CARDS Your current LCUA card will not change at this time and all of the terms and conditions will apply. You will continue to make your payments using the same payment address. Upon expiration, or before, your current Visa Card will be replaced with an America s Christian Credit Union Visa card. CALL-24 If you use Call-24, you will need to enroll in the new Call-24 service. Beginning October 2, 2013, please call , option 1 to access ACCU's Call-24. The default PIN is the last 4 of your social security number. STATEMENTS Your statements will be issued in the name of America s Christian Credit Union effective October 1, There will be a slight change in the layout, however you will continue to find your information and account transactions as you have previously. There is a $2 monthly fee for paper statements beginning November 1, unless you choose to receive your statements via E-Statements.

7 E-STATEMENTS Keep your statements safe and secure online with E-statements. Beginning October 2, 2013, visit and sign up for e-statements to avoid the $2 monthly paper statement fee. CALL CENTER ACCU has a 24/7 call center to meet your needs. Beginning October 2, 2013, you may call and you will be automatically transferred to a representative that can help you. ACCU s in-branch call center is open from 7am to 5pm PST M-F. REMOTE DEPOSIT MOBILE/SCANNER ACCU offers two Remote Deposit services. Deposit your checks anywhere for free and it s easy to use. You'll save a trip to the branch by using your scanner or mobile phone to deposit checks securely. Visit THIRD PARTY MANAGEMENT TOOLS You may be required to enter your new account number(s) on tools like Mint, Finance360 and Yodlee. MOBILE BANKING As part of ACCU, you will now have access to Mobile Banking beginning October 2, Take the power of online banking with you wherever you go. This free service gives you real-time access to all your America's Christian CU accounts with the touch of a finger. For more information, please visit